User Reviews

( 14 customer reviews )

Pros

Client services has been wonderful. Amy Morman in particular has been very helpful. System is seem easy to use so far, but have had limited experience with it. Alss, still need to have some training on the system reports, etc. once it has enough data populated. Good to know that Client Services is available to help when necessary.

Systems has helped make our job requistion process a lot smoother.

Like how the system organizes info. Would like if you could have jobs sorted by job requistion creator.

Like the system notifications, etc. about enhancements, changes, etc.

Cons

Candidates having not having the ability to go back and change data they have input.

Would like to see some more admin abiltiy related to job req process - ie, if job req is issued and approver does not sign - would like way to cancel that approver.

Overall

At this point I do not have enough experience to really feel comfortable rating "Feature Richness" or "Meeting your needs" above 3 stars. I think as I use the system more I will be in a better position down the road to provide feedback.

Would consider being a referral once I have more experience using the system...but not at this time.

I enjoy working with myStaffingPro. Thank you for allowing me the opportunity to provide feedback.

Pros

Can add statuses and automatically send out emails. Can sort multiple ways: by status, date, requisiton, etc. Can post internally for a set number of days and then post externally. Applicants can receive emails when new positions are posted.

Cons

Unless you buy the sourcing module the reports are worthless. There are some tasks that can't be done without asking MSP to do them for us. Would like to archive some old items (questionnaires, certain applicants).

Overall

MSP customer service has been very responsive to any issues we have had. Overall I think the cost and ease of use along with customer service makes this a good investment.

Pros

Great way to track applicants and keep them all in the same place. Easy to post new positions and remove them when they are filled.

Cons

We have had some complaints from applicants that the process is too difficult for them. Applicants also seem upset that it asks for their social security number, even though they don't have to enter it to continue. Also, at times there have been issues with time-out errors and other problems when going through the process, that prevents applicants from successfully submitting their application. This could be a problem with the connection on their end, though.

Overall

I like the product and am able to use it with ease. We have had complaints from applicants about the ease of the system, so maybe the process could be simplified somehow.

Pros

This has just been an excellent product. It is easy to use, meets all of our needs and the support we've gotten is phenomenal

Cons

absolutley none

Overall

excellent would recommend highly

Pros

The MyStaffingPro ATS has significantly improved our application process.
MyStaffingPro enabled us to quickly implement an on-line application that was very cost effective.
Since implementation we have continued to see the rewards of a single consistent applicant tracking system that is easily accessible by geographically scattered users.
The application screening tools and automatic email features have assisted us in creating a systemic approach to processing qualified applicants and communicating with hiring managers and applicants alike.

Cons

The only concern that I have had with MyStaffingPro is that applicants have ocassionally had questions when the customer support team are not available (this is excaberated by the time zone difference between our locations and the customer support team).

Overall

I have found MyStaffingPro to be a sound system and the support team to be stellar. We have been able to drastically increase the numbers of applications we receive and yet more effectively manage the applications. I now have the ability to better utilize the applications that I receive and ensure that the best qualified applicants are forwarded to our hiring managers.

Pros

The system was VERY EASY to implement. I was able to have it running and posting in under a few hours. I like the fact that it maintains notes and history. It meets our current business needs.

Cons

It maintains notes, although sometimes the notes are NOT in consecutive order- so you may need to read down the notes for the latest info. (I would like to see this improved.)
Also, for several years we have had an issue, when we attach multiple documents to sent to a hiring manager, sometimes the same document is sent multiple times. We now use a work around whereby the recruiters send all emails from within the system to their OWN mailbox, and then confirm that the attached documents are correct before forwarding on to the hiring managers. This is a frustration when you are trying to work fast, and it requires that we manually update the notes since it cannot track the date to the hiring manager if we have to send it out of our own email boxes.
I wish the reporting had greater functionality, but we have configured work arounds to get the info we need, and then add in other info manually for our necessary reporting. (ie. hires and hired salaries by recruiter for time periods).

Overall

I like the solution. It is a good value for the money. Although it is not as robust as may other solutions, it does support me and my team as we need. We are a relatively small business. We probably hire about 25-30 people/yr, so the solution is fine. If my volume were substantially larger and I had to manage many more candidates I would likely need to upgrade to a higher level from HR Services. Then I would need to maintain candidate status in a much easier format.

Pros

Extremely easy to use - very intuitive. Many ways to adapt the program to your specific needs, thanks to the multiple user-added fields that are available.

Cons

Inactive Requisitions default to an alpha sort, oldest to newest. I'd prefer to see these default by date, most recent first.

Overall

This is an extremely user-friendly system. Technical support is timely and thorough. Report possiblities are numerous and if you don't know the type of report you want, customer support will help you to design a report specific to the criteria you desire.

Pros

My Staffing Pro has given me more time as a recruiter to focus on qualified candidates. I spend less time "weeding" through resumes with the My Staffing Pro Position Questionnaire feature.

Cons

The only issue we have currently is the ability for candidtes to upload a copy of their resume. Our candidates can copy and paste their resume online during the application process. However, this has posed problems especially with candidates emailing their resumes in pdf format or dropping off hard copies of their resumes. We understand the upload resume feature is available for an additional fee.

Overall

Overall, I would recommend My Staffing Pro to other recruiters and HR professionals. My Staffing Pro is a time saver for full-time recruiters and busy HR professionals. Plus, the technical support we received from My Staffing Pro has surpassed our expectations.

Pros

Easy to use and train. Outstanding customer service and response time. Client Needs/Ideas/Recommendations for future enhancements are heard. I'm overall very pleased with the services as well as the system.

Cons

- Standard Reports Module can be better (in terms of types of basic reports and the flexibility to choose/add fields as per the need).

- Activities related to Requisitions should be tracked well in the system notes (in terms of: interviews, offers, etc.).

- Applicants statuses, as laid out, can be confusing at times for the users. 'Availability Status' of the applicant (e.g: available; hired; long term inactive; etc.) shoud be a different field than the 'Applicant Activity Status' (e.g.: qualified or not-qualified for a certain position; not referred; eligible for interview; etc.).

Overall

I highly recommend the system to the organizations that are for the first time looking for a transition from paper to the system. MyStaffingPRO is very easy to navigate thru and to train. Its very cost effective. There is a flexibility to add new modules anytime as the need arises. I did a very thorough research before signing up with MyStaffingPRO, and I'm very happy with the decision and so are our users. I wish HR Services all success for a bright future!!! Keep up the good work!!

Pros

The support team that helped us implement the system was terrific. The system is user friendly and easy to navigate through. Customer support has been terrific too.

Cons

We have had to create some work arounds based on our company needs.

Overall

For a company our size (200 employees) the system has been able to organize our applicant process and minimize paperflow. We are very pleased with it.

Pros

answers based on features we purchased. very responsive and strong problem solving

Cons

need a better OFCCP module. several systems bugs.

Overall

have recommended it to others and will continue to do so, especially for internet app rule compliance

Pros

1. Client Service
2. Reporting Features
3. Adaptability to your organization
4. Simplicity of products for users and candidates.

Cons

Would like to have an interface that integrates with MS outlook.

Overall

My Staffing Pro has been an incredible asset to our recruiting process. Even though we are a small organization, we do a tremendous amount of recruiting. This product has been instrumental in improving all facets of the process. We have reduced our time to hire, improved reporting and the candidate feedback has been phenomenal. The implementation process was simple and extremely effecient. One of the reasons that we selected MSP was because of their dedication to client satisfaction. After being a client for almost two years, I don't think I've ever had an inquiry that has gone unanswered within a matter of minutes. The staff are an excellent group of people to work with and I would highly recommend this product to any organization who is interested in improving their recruiting process.

Pros

GREAT customer service. Intuitive system. Great features: customizable questionaires & auto emails, FTP feeds to online sites, HM quick response, Email alerts, Favorite Reqs page, Applicant scoring, Parse & upload, interface capability with other systems for background checks, everify, HRIS, etc.

MSP is a good value when compared to other ATS systems. Also, HR Services always listens to their customers - making improvements based on our feedback. Customers feel like we had influence in the product's development.

The system is always available & stable. Never any issues. Used by our US, Mexico, Canada, and Europe HR staffs.

Cons

Navigation, navigation, navigation! Can't return to a "filtered" search - always go back to an unfiltered list.

Too few reqs per page - need much more. I find myself always paging thru.

Would be nice if new reqs were auto-added to Favorites.

Need ability to view recruiter notes in the applicant list. Hiring managers too.

Need ability to cancel out multiple HM quick response requests - can only cancel applicant by applicant.

Need the specific ad code in addition to link for our newspaper ads in Europe.

Need to reduce the # of sourcing screens. Should only go to screens for sources I want (vs clicking "continue" for every source).

Need applicant list to be customized and remembered - so it is sorted how I like it(high to low scores and by status).

Most important - need ability for multiple languages to meet global needs. Many of our overseas applicants do not speak english.

Overall

Even with all of its cons, StaffingPro is a good value. It's simple, quick, has excellent reporting, and a great service team who listens to their customers.

As more features are added, it should become more popular among medium-to-large size organizations.

Pros

Many robust reports.
Multiple ways to search for applicants.
Very customizable.
Status message options are practically unlimited.

Cons

I honestly cannot think of any cons.

Overall

We love it! The system works very well and is easy to use. The technical support is great. The company is always seeking feedback from users and implementing changes to enhance the system.