Hazelden - Review
Reviewed on August 08, 2013 by Michelle Lutz, HR Manager at Hazelden
Comments: Pros: Great R&D resulting in continual progress; fantastic customer service;solid system without technical glitches or complicated functionality.
Cons: Has to be integrated into our HRMS which costs dollars so there is a constant selling aspect (internally) to holding onto iCims
Radiology Imaging Associates - Review
Reviewed on August 08, 2013 by Lisa Johnston, HR Recruiter at Radiology Imaging Associates
Comments: Pros: Ease of Use, Customer Service
Ketchum, Inc. - Review
Reviewed on August 08, 2013 by Lisa Polar, Talent Systems Manager at Ketchum, Inc.
Comments: Pros: Configurability; self-administration; support.
Cons: Not global.
Traylor Bros, Inc. - Review
Reviewed on August 08, 2013 by Cynthia Griffith, HR Manager at Traylor Bros., Inc.
Comments: Pros: Maintaining applicant data electronically, with capability to share with managers and respond to candidates.
Interstate Batteries - Review
Reviewed on August 08, 2013 by Christin Davis, Talent Acquisition Manager & HR Business Partner at Interstate Batteries
Comments: Pros: Configurability, reports, and work flow adaptions.
Cons: Search of the database still needs work.
Logos Technologies, Inc. - Review
Reviewed on August 08, 2013 by Nicholas Macri, Sr. Manager, Talent Acquisition at Logos Technologies, Inc.
Comments: Pros: Ease of use.
Cons: Search Engine not optimized for mobile.
Rise Interactive - Review
Reviewed on August 08, 2013 by Lindsay Harrison, Talent Acquisition Manager at Rise Interactive
Comments: Pros: Customer service & ability to add field/hide, and then report on them.
Cons: The pre made reports (time to hire) are not clear on what information it is pulling, nor how to make the report most accurate, especially in a small company that may not have a process fully built out
Thresholds - Review
Reviewed on August 08, 2013 by Sarah Hertsted, Talent Specialist at Thresholds
Comments: Pros: We can customize and update most fields to our needs, training options are great, iCIMS is always improving its product, outstanding customer service
Cons: The portal where candidates apply could be more user friendly (especially keyword searches), also not sure why some features only work with firefox and not internet explorer
Eastern Virginia Medical School - Review
Reviewed on August 08, 2013 by Teracia Davenport, Recruiter at Eastern Virginia Medical School
Comments: Pros: Electronic storage, central applicant tracking system, ease of use with users and hiring managers
Cons: Searching knowledge base help items can be difficult as search results too broad
Rainbow Rehabilitation Centers - Review
Reviewed on August 08, 2013 by Tiffany Daniel, HR Manager at Rainbow Rehabilitation Centers
Comments: Pros: Customer support
Cons: Report writing is difficult
Mobile Mini, Inc. - Review
Reviewed on August 08, 2013 by Holly Mitchell, Sr Recruiter at Mobile Mini, Inc.
Comments: Pros: Ease of Use Ability to customize
Cons: Lack of time to keep up with the changes
The Spark Agency Inc. dba Switch Liberate Your Brand - Review
Reviewed on August 08, 2013 by Stacie Spell, Payroll Specialist at The Spark Agency Inc. dba Switch Liberate Your Brand
Comments: Pros: Ease of use
Cons: Training is a little lacking
Jordan's Furniture - Review
Reviewed on August 08, 2013 by Maureen Murphy, Human Resources Mgr at Jordan's Furniture
Comments: Pros: Great support, seamless transition to career page, highly customization, dual communication with applicant, storing of all forms within iCIMS, integrated with OrangeTree.
Cons: Poor job board posting options, more training on navigating reports feature, high expensive costs for I-9 tracker vs. using stand alone vendor (equifax).
First Supply LLC - Review
Reviewed on August 08, 2013 by Linda Meremont, Director, Human Resources at First Supply LLC
Comments: Pros: Customization, ease of use, excellent customer service
Cons: Hard to think of any. There have been times when I wished I could talk to a live person over a weekend.
Jacobs Technology - Review
Reviewed on August 08, 2013 by Janice McCollum, Database Administrator at Jacobs Technology
Comments: Pros: Continuous improvement, listen to the customer needs, SME for Jacobs, very proactive customer service.
Cons: Sometimes issues are not completely resolved - still waiting on a search error issue.
USAA Real Estate Company - Review
Reviewed on August 08, 2013 by Shannon Grenet, HR Generalist at USAA Real Estate Company
Comments: Pros: Integration of various areas such as the communication center. You don't have to leave where you are at since it opens up in a new window.
Cons: Very boxy feeling. Trying to create a custom report. Would like to see more options regarding OFCCP & AAP compliance - better way to report notes and disposition codes. Etc.
HRHH Hotel/Casino, LLC d/b/a Hard Rock Las Vegas - Review
Reviewed on August 08, 2013 by Christopher Dear, Employment Manager at HRHH Hotel/Casino, LLC d/b/a Hard Rock Las Vegas
Comments: Pros: Scalability, reporting, customer service
Edison Mission Group - Review
Reviewed on August 08, 2013 by Janice Danca, HR Manager at Edison Mission Group
Comments: Pros: User friendly. Flexibility to meet needs of particular organization. Ability to expand to use all features, or only a few if that is all you need.
Cons: Hard to delete data that is no longer usable and tends to clutter the system.
Bayada Home Health Care - Review
Reviewed on August 08, 2013 by Bill Wiseley, Associate Director of Recruiting at Bayada Home Health Care
Comments: Pros: Ease of use, cost-efficient, quick deployment
Cons: Silo system from our other resources, integration with Outlook, mobility, drag & drop functionality.
Maverick Technologies - Review
Reviewed on August 08, 2013 by Dave Beckwith, Senior Recruiting Specialist at Maverick Technologies
Comments: Pros: easy to create and track candidates ability to configure to our needs vice being a global platform with rigid guidelines
Cons: with so much data in so many bins, creating reports can be very time consuming. I will say, however, that working with tech support to assist with report creation has been terrific
Community Health Solutions of America, Inc. and its affiliates - Review
Reviewed on August 08, 2013 by Andrea Hennessey, Project Manager at Community Health Solutions of America, Inc. and its affiliates
Comments: Pros: We are just implementing now but most favored features are social connectivity, resume OCR, ability to integrate with preassessment tests.
Cons: Would like a little more flexbility re field for candidate to enter employee referral name
Cornerstone Healthcare Group - Review
Reviewed on August 08, 2013 by Alissa Van Komen, Corporate Manager of Talent Acquisition at Cornerstone Healthcare Group
Comments: Pros: Ease of use, free and regular upgrades, reporting, user admin customization ability.
Cons: Must purchase CRM to track sourcing activities. Inability to complete multiple steps in the applicant flow on one screen. You must change, save and close. Then open again, change, save and close.
Surescripts - Review
Reviewed on August 08, 2013 by Jennifer Theisen, Manager, Human Resources at Surescripts
Comments: Pros: Ease of use
Cons: None really
Brailsford & Dunlavey, LLC. - Review
Reviewed on August 08, 2013 by Jessica Kelley, Director of Human Resources at Brailsford & Dunlavey, LLC.
Comments: Pros: Communication Center Offer letter templates DNQ feature Ease of managing candidates
Cons: Scheduling meetings through Outlook has always been complicated
Amplifon USA - Review
Reviewed on August 08, 2013 by Michele Pipitone, Director of HR at Amplifon USA
Comments: Pros: Easy to use, very intuitive
Cons: Sometimes it is slower then I would expect.
Resource Technical Management - Review
Reviewed on August 08, 2013 by Roland Matte, President at Resource Technical Management
Comments: Pros: Thorough in its function
Cons: The layout and buttons are confusing (mouseovers with the name or something would be nice)
Master Halco - Review
Reviewed on August 08, 2013 by Stacey Beck, Talent Manager at Master Halco
Comments: Pros: Allows for a streamlined process, robust reporting tool and great customer service.
Cons: Cumbersome navigation to move application flow status and not very intuitive.
South Shore YMCA - Review
Reviewed on August 08, 2013 by Jeannette Paul, VP o HR at South Shore YMCA
Comments: Pros: Service is very good! Communication center works very well - great tracking.
Cons: I have not enabled everything yet - only onboarding. So far so good!
Guthy Renker Fulfillment Services - Review
Reviewed on August 08, 2013 by Greg Germann, Hiring Manager at Guthy Renker Fulfillment Services
Comments: Pros: Can process multiple candidates with little time invested.
Cons: Not being able to direct information from an iForm into a profile.
Town & Country Markets, Inc. - Review
Reviewed on August 08, 2013 by Michael Adeney, Hiring Coordinator at Town & Country Markets, Inc.
Comments: Pros: Simple process for job posting with editable fields on most user-relevant fields. Keeps track of all of our applicant info effectively. Mobile access is very helpful.
Cons: Lag times/stalls when using internet explorer; limited ability to flag candidates with specific info that is viewable on the appflow screen
Crane & Co. - Review
Reviewed on August 08, 2013 by Lisa Giusti, HR Employment Administrator at Crane & Co.
Comments: Still learning the system
Accordion Partners - Review
Reviewed on August 08, 2013 by Elisa Ilardi, HR Associate at Accordion Partners
Comments: The pros are the customer service, reporting functions, and search ability.
Definitely customizing iCIMS to your liking. Don't have enough time to go through all the classes and guides to learn about customizing a report.
Archimedes Global - Review
Reviewed on August 08, 2013 by Brittany Perdew, Director of Recruiting at Archimedes Global
Comments: Extremely functional. Anything that I have attempted to accomplish can be accomplished through the system. Very happy with this system.
Layout is slightly confusing/difficult to get used to versus other platforms that I have interacted with...
University of Utah Health Care - Review
Reviewed on August 08, 2013 by Kirt Hunter, IT Manager at University of Utah Health Care
Comments: Allowing flexible configuration
Needs a talent CRM, and an applicant front end like jobs2web
Catholic Charities of Onondaga County - Review
Reviewed on August 08, 2013 by Cynthia Hernandez, Employment Manager at Catholic Charities of Onondaga County
Comments: Pros- Tech support always available and helpful.Affordable.
Cons:Lack of flexibility w iCIMS now features such as employment application. System configuration limited w iCIMS now Learning is trial and error for those who do not want to call customer support.
CVPH Medical Center - Review
Reviewed on August 08, 2013 by Zaidee Laughlin, Retention Support Director at CVPH Medical Center
Lack of ability to put if/then logic behind fields.
Metroworth Consulting Ltd - Review
Reviewed on August 08, 2013 by Sarah Parker, Company Administrator at Metroworth Consulting Ltd
Comments: Increased ability to track candidate activity and report on this data.
No SMS functions The new release has adopted a different look to the CV tab on a candidate record and even though you get a zoom in/out tool, this doesn't always allow you to scroll across the CV.
Entegris, Inc. - Review
Reviewed on August 08, 2013 by James Geller, VP, Human Resources at Entegris, Inc.
Comments: Ease of use most of the time.
Your help desk is frequently not very helpful. They need to listen before answering. They do not do that well.
Coldwell Banker Reliable - Review
Reviewed on August 08, 2013 by Lauren Wein, Recruiting Director at Coldwell Banker Reliable
Comments: Organizing our resumes, classifying applicants, applicant tracking.
Indeed can't scrape sites with less than 3 openings, I don't love the applicant interface.
JMJ Associates - Review
Reviewed on August 08, 2013 by Gina Amaya, Corporate HR Business Partner at JMJ Associates
Comments: We're still in the implementation stage so, I don't have too much to comment on at this time.
Applied Systems, Inc. - Review
Reviewed on August 08, 2013 by Amy Villarreal, Team Lead - Recruiting at Applied Systems, Inc.
Comments: Customer Support Customizable Ease of Use
Candidate search can be confusing with all the fields, etc., involved I love the new resume via feature, but ever since it was implemented, the system does run slow from time to time
BookIt.com - Review
Reviewed on August 08, 2013 by Paola Weber, Senior Recruiter at BookIt.com
Comments: User friendly system, keeps us organized, easy to navigate and access candidate information as well as job templates.
Implementation has been slow, they go over basic functions but not detailed information such as how to build specific reports and creating specific searches.
The Bridge of Central Massachusetts - Review
Reviewed on August 08, 2013 by Donna Bradley, Human Resources Director at The Bridge of Central Massachusetts
Comments: The applicant tracking, ability to communicate with hiring managers and the applicant
I do not have enough training / knowledge to use all of the features that are available
Cumming Group Inc. - Review
Reviewed on August 08, 2013 by Scott Weaver, Talent Acquisition Manager at Cumming Group, Inc.
Comments: In order: 1. Customer Service 2. Configurabable 3. Cost 4. The platform has grown with our company .
The reporting function is too cumbersome. You have to be an advanced user to create good custom reports. Certain add-ons should come with RECRUIT such as social distribution. Its standard in TA today.
Talmer Bank and Trust - Review
Reviewed on August 08, 2013 by Karen Reno, Talent Engagement Support at Talmer Bank and Trust
Comments: Pros: Automated workflows, bank of data, good reporting, flexible data fields and configurations, attractive interface.
Cons: No point-in-time reporting.
The Bon Ton Stores, Inc. - Review
Reviewed on August 08, 2013 by Tom Slaski, DVP of Talent Acquisition at The Bon Ton Stores, Inc.
Comments: It's simple and clean.
A couple features are lacking.
Sambreel Services LLC - Review
Reviewed on August 08, 2013 by Esther Batty, Director of Recruiting at Sambreel Services LLC
Comments: Highly organized system, automation, reports
Hiring manager interface troubles (difficulty with UI), look and feel of application (UI), sorting applicants
Aspen Dental - Review
Reviewed on August 08, 2013 by Mitch Jarvis, Sourcing Specialist at Aspen Dental
Comments: Pros: Easy to configure and learn.
Cons: Some reporting issues.
Time-O-Matic, Inc - Review
Reviewed on August 08, 2013 by Annmarie Cross, HR Manager at Time-O-Matic, Inc
Comments: Pros: Very powerful! Broad range of functionality. Connect feature is powerful. Love new email support!
Cons: Some features complex/difficult to remember how to use for hiring managers and limited-time recruiters.
MSC Software- Review
Reviewed on January 24, 2013 by Tracy Bologa, Benefits Manager at MSC Software
Pros: The global HR reps can update everything in one place to manage job openings
Cons: No Comment
Overall: iCIMS has the whole package to support our recruiting efforts.
Liquidity Services, Inc.- Review
Reviewed on January 24, 2013 by Ryan Hahs, Senior Corporate Recruiter at Liquidity Services, Inc.
Pros: No comment.
Cons: No comment.
Overall: iCIMS provides a full scale solution that satisfies all of our recruiting needs and I have always received the highest form or customer service.
Customer service is a top priority for me and I believe that many companies have lost track of that priority over the last several years; however, iCIMS is not one of those companies. Whether its a quick question for the help desk or a compex issue that I need help from my Relationship Director on, I always get the best service and together we conquer any issues that arise.
Flad Architects- Review
Reviewed on January 24, 2013 by Staci King-Sabel, HR Manager at Flad Architects
Pros: iCIMS customer support, resume parsing, ability to apply via LinkedIn, communications center, etc.
Cons: The only "con" we have discovered with iCIMS right now is the limitation of 1MB for resume and document upload. It would be great if this could be increased to 5MB or 10MB. We receive a lot of portfolios that exceed 1MB and right now we are having to save them separately, outside of iCIMS.
Overall: iCIMS has excellent customer service. It has been a great experience from the initial demo through implementation to every day use.
iCIMS customer service has been top notch...I can't say enough about all the positive experiences I have had with every person at iCIMS. We also think iCIMS is a great product. Thanks for making my job easier!
Hancock Regional Hospital- Review
Reviewed on January 24, 2013 by Nicki Walling, Senior Recruiter at Hancock Regional Hospital
Pros: Demos/webinars offered from the ease of my office
Cons: No comment.
Overall: Customer service as well as the product and services offered, quick response time to my inquiries as well.