iCIMS Applicant Tracking Software

by iCIMS



Average Ratings

  • Overall
  • Ease of Use
  • Customer Service

About This Software

iCIMS' applicant tracking software is a top-ranked, award-winning platform for customer service. The tool is a great option for companies of all sizes and has extensive talent recruiting and management features. View a FREE demo today!


Product Details

  • Free Demo
  • Deployment
    Web Based
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • iCIMS
  • www.icims.com
  • Founded 1999

Features Checklist

  • Assessments
  • Background Screening
  • Branded Website
  • Candidate Management
  • Candidate Self Service
  • Contact Management
  • Internal HR
  • Interview Management
  • Job Requisition & Posting
  • Jobs Board
  • Onboarding
  • Resume Search
  • Social Media Integration
  • Staffing Firms

Product Reviews

Review This Product!
April 10, 2014

Great product! - Access HR

Overall
Ease of Use
Customer Service

Comments: iCIMS offers a great product and great customer service overall


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Melissa Palmer, Talent Acquisition Manager at AccessHR

April 10, 2014

Faith Employee's Employment - Review

Overall
Ease of Use
Customer Service

Comments: Pros: The efficiently of the iCIMS dashboard and the talent platform.

Cons: None


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Caroll Morgan, HR at Faith Employee's Employment

April 10, 2014

We're in good hands! - Electronic Systems, Inc.

Overall
Ease of Use
Customer Service

Comments: 1. Very customer-focused -- starting with the first interaction with our sales rep, then through implementation, and now through regular support. The whole implementation process was outstanding -- having gone through implementation with a different tool only one year prior, we were nervous about another stressful process. But we clearly were in good hands with iCIMS!!

2. The capability of the tool -- great!


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Barbara Wielicki, Vice President, Human REsources at Electronic Systems, Inc.

April 03, 2014

Good service, Good product

Overall
Ease of Use
Customer Service

Comments: Pros: Good service, Pleasant Client Relationship Managers, Good product, Good post implementation Support
Cons: None


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Richa Sharma at Guthy Renker Fulfillment Services ( GRFS )

April 03, 2014

Great Customer Service

Overall
Ease of Use
Customer Service

Comments: All staff very knowledgeable and nice.


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Carolyn Manville, HR Generalist at Fort Bend County

April 03, 2014

Outstanding HelpDesk

Overall
Ease of Use
Customer Service

Comments: The iCIMS helpdesk's customer service and helpfulness CANNOT be beat. I'm so grateful that our ability to grow with iCIMS is not limited by our ability to understand programs but by our ability to understand systems.


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Steven Nguyen, Employment Coordinator at Northwest Hospital and Medical Center

March 26, 2014

Flexible System, Great Customer Service

Overall
Ease of Use
Customer Service

Comments: iCIMS has a flexible system that meets our business needs.


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Michelle Price, Sr. HR Business Partner at The Lauridsen Group

August 08, 2013

Hazelden - Review

Overall
Ease of Use
Customer Service

Comments: Pros: Great R&D resulting in continual progress; fantastic customer service;solid system without technical glitches or complicated functionality.
Cons: Has to be integrated into our HRMS which costs dollars so there is a constant selling aspect (internally) to holding onto iCims


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Michelle Lutz, HR Manager at Hazelden

August 08, 2013

Radiology Imaging Associates - Review

Overall
Ease of Use
Customer Service

Comments: Pros: Ease of Use, Customer Service

Cons: None


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Lisa Johnston, HR Recruiter at Radiology Imaging Associates

August 08, 2013

Ketchum, Inc. - Review

Overall
Ease of Use
Customer Service

Comments: Pros: Configurability; self-administration; support.

Cons: Not global.


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Lisa Polar, Talent Systems Manager at Ketchum, Inc.

August 08, 2013

Traylor Bros, Inc. - Review

Overall
Ease of Use
Customer Service

Comments: Pros: Maintaining applicant data electronically, with capability to share with managers and respond to candidates.

Cons: None.


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Cynthia Griffith, HR Manager at Traylor Bros., Inc.

August 08, 2013

Interstate Batteries - Review

Overall
Ease of Use
Customer Service

Comments: Pros: Configurability, reports, and work flow adaptions.

Cons: Search of the database still needs work.


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Christin Davis, Talent Acquisition Manager & HR Business Partner at Interstate Batteries

August 08, 2013

Logos Technologies, Inc. - Review

Overall
Ease of Use
Customer Service

Comments: Pros: Ease of use.

Cons: Search Engine not optimized for mobile.


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Nicholas Macri, Sr. Manager, Talent Acquisition at Logos Technologies, Inc.

August 08, 2013

Rise Interactive - Review

Overall
Ease of Use
Customer Service

Comments: Pros: Customer service & ability to add field/hide, and then report on them.
Cons: The pre made reports (time to hire) are not clear on what information it is pulling, nor how to make the report most accurate, especially in a small company that may not have a process fully built out


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Lindsay Harrison, Talent Acquisition Manager at Rise Interactive

August 08, 2013

Thresholds - Review

Overall
Ease of Use
Customer Service

Comments: Pros: We can customize and update most fields to our needs, training options are great, iCIMS is always improving its product, outstanding customer service
Cons: The portal where candidates apply could be more user friendly (especially keyword searches), also not sure why some features only work with firefox and not internet explorer


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Sarah Hertsted, Talent Specialist at Thresholds

August 08, 2013

Eastern Virginia Medical School - Review

Overall
Ease of Use
Customer Service

Comments: Pros: Electronic storage, central applicant tracking system, ease of use with users and hiring managers
Cons: Searching knowledge base help items can be difficult as search results too broad


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Teracia Davenport, Recruiter at Eastern Virginia Medical School

August 08, 2013

Rainbow Rehabilitation Centers - Review

Overall
Ease of Use
Customer Service

Comments: Pros: Customer support
Cons: Report writing is difficult


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Tiffany Daniel, HR Manager at Rainbow Rehabilitation Centers

August 08, 2013

Mobile Mini, Inc. - Review

Overall
Ease of Use
Customer Service

Comments: Pros: Ease of Use Ability to customize
Cons: Lack of time to keep up with the changes


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Holly Mitchell, Sr Recruiter at Mobile Mini, Inc.

August 08, 2013

The Spark Agency Inc. dba Switch Liberate Your Brand - Review

Overall
Ease of Use
Customer Service

Comments: Pros: Ease of use
Cons: Training is a little lacking


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Stacie Spell, Payroll Specialist at The Spark Agency Inc. dba Switch Liberate Your Brand

August 08, 2013

Jordan's Furniture - Review

Overall
Ease of Use
Customer Service

Comments: Pros: Great support, seamless transition to career page, highly customization, dual communication with applicant, storing of all forms within iCIMS, integrated with OrangeTree.
Cons: Poor job board posting options, more training on navigating reports feature, high expensive costs for I-9 tracker vs. using stand alone vendor (equifax).


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Maureen Murphy, Human Resources Mgr at Jordan's Furniture

August 08, 2013

First Supply LLC - Review

Overall
Ease of Use
Customer Service

Comments: Pros: Customization, ease of use, excellent customer service
Cons: Hard to think of any. There have been times when I wished I could talk to a live person over a weekend.


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Linda Meremont, Director, Human Resources at First Supply LLC

August 08, 2013

Jacobs Technology - Review

Overall
Ease of Use
Customer Service

Comments: Pros: Continuous improvement, listen to the customer needs, SME for Jacobs, very proactive customer service.
Cons: Sometimes issues are not completely resolved - still waiting on a search error issue.


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Janice McCollum, Database Administrator at Jacobs Technology

August 08, 2013

USAA Real Estate Company - Review

Overall
Ease of Use
Customer Service

Comments: Pros: Integration of various areas such as the communication center. You don't have to leave where you are at since it opens up in a new window.
Cons: Very boxy feeling. Trying to create a custom report. Would like to see more options regarding OFCCP & AAP compliance - better way to report notes and disposition codes. Etc.


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Shannon Grenet, HR Generalist at USAA Real Estate Company

August 08, 2013

HRHH Hotel/Casino, LLC d/b/a Hard Rock Las Vegas - Review

Overall
Ease of Use
Customer Service

Comments: Pros: Scalability, reporting, customer service
Cons: N/A


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Christopher Dear, Employment Manager at HRHH Hotel/Casino, LLC d/b/a Hard Rock Las Vegas

August 08, 2013

Edison Mission Group - Review

Overall
Ease of Use
Customer Service

Comments: Pros: User friendly. Flexibility to meet needs of particular organization. Ability to expand to use all features, or only a few if that is all you need.
Cons: Hard to delete data that is no longer usable and tends to clutter the system.


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Janice Danca, HR Manager at Edison Mission Group

August 08, 2013

Bayada Home Health Care - Review

Overall
Ease of Use
Customer Service

Comments: Pros: Ease of use, cost-efficient, quick deployment
Cons: Silo system from our other resources, integration with Outlook, mobility, drag & drop functionality.


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Bill Wiseley, Associate Director of Recruiting at Bayada Home Health Care

August 08, 2013

Maverick Technologies - Review

Overall
Ease of Use
Customer Service

Comments: Pros: easy to create and track candidates ability to configure to our needs vice being a global platform with rigid guidelines
Cons: with so much data in so many bins, creating reports can be very time consuming. I will say, however, that working with tech support to assist with report creation has been terrific


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Dave Beckwith, Senior Recruiting Specialist at Maverick Technologies

August 08, 2013

Community Health Solutions of America, Inc. and its affiliates - Review

Overall
Ease of Use
Customer Service

Comments: Pros: We are just implementing now but most favored features are social connectivity, resume OCR, ability to integrate with preassessment tests.
Cons: Would like a little more flexbility re field for candidate to enter employee referral name


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Andrea Hennessey, Project Manager at Community Health Solutions of America, Inc. and its affiliates

August 08, 2013

Cornerstone Healthcare Group - Review

Overall
Ease of Use
Customer Service

Comments: Pros: Ease of use, free and regular upgrades, reporting, user admin customization ability.
Cons: Must purchase CRM to track sourcing activities. Inability to complete multiple steps in the applicant flow on one screen. You must change, save and close. Then open again, change, save and close.


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Alissa Van Komen, Corporate Manager of Talent Acquisition at Cornerstone Healthcare Group

August 08, 2013

Surescripts - Review

Overall
Ease of Use
Customer Service

Comments: Pros: Ease of use
Cons: None really


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Jennifer Theisen, Manager, Human Resources at Surescripts

August 08, 2013

Brailsford & Dunlavey, LLC. - Review

Overall
Ease of Use
Customer Service

Comments: Pros: Communication Center Offer letter templates DNQ feature Ease of managing candidates
Cons: Scheduling meetings through Outlook has always been complicated


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Jessica Kelley, Director of Human Resources at Brailsford & Dunlavey, LLC.

August 08, 2013

Amplifon USA - Review

Overall
Ease of Use
Customer Service

Comments: Pros: Easy to use, very intuitive
Cons: Sometimes it is slower then I would expect.


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Michele Pipitone, Director of HR at Amplifon USA

August 08, 2013

Resource Technical Management - Review

Overall
Ease of Use
Customer Service

Comments: Pros: Thorough in its function
Cons: The layout and buttons are confusing (mouseovers with the name or something would be nice)


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Roland Matte, President at Resource Technical Management

August 08, 2013

Master Halco - Review

Overall
Ease of Use
Customer Service

Comments: Pros: Allows for a streamlined process, robust reporting tool and great customer service.

Cons: Cumbersome navigation to move application flow status and not very intuitive.


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Stacey Beck, Talent Manager at Master Halco

August 08, 2013

South Shore YMCA - Review

Overall
Ease of Use
Customer Service

Comments: Pros: Service is very good! Communication center works very well - great tracking.

Cons: I have not enabled everything yet - only onboarding. So far so good!


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Jeannette Paul, VP o HR at South Shore YMCA

August 08, 2013

Guthy Renker Fulfillment Services - Review

Overall
Ease of Use
Customer Service

Comments: Pros: Can process multiple candidates with little time invested.

Cons: Not being able to direct information from an iForm into a profile.


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Greg Germann, Hiring Manager at Guthy Renker Fulfillment Services

August 08, 2013

Town & Country Markets, Inc. - Review

Overall
Ease of Use
Customer Service

Comments: Pros: Simple process for job posting with editable fields on most user-relevant fields. Keeps track of all of our applicant info effectively. Mobile access is very helpful.

Cons: Lag times/stalls when using internet explorer; limited ability to flag candidates with specific info that is viewable on the appflow screen


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Michael Adeney, Hiring Coordinator at Town & Country Markets, Inc.

August 08, 2013

Crane & Co. - Review

Overall
Ease of Use
Customer Service

Comments: Still learning the system


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Lisa Giusti, HR Employment Administrator at Crane & Co.

August 08, 2013

Accordion Partners - Review

Overall
Ease of Use
Customer Service

Comments: The pros are the customer service, reporting functions, and search ability.
Definitely customizing iCIMS to your liking. Don't have enough time to go through all the classes and guides to learn about customizing a report.


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Elisa Ilardi, HR Associate at Accordion Partners

August 08, 2013

Archimedes Global - Review

Overall
Ease of Use
Customer Service

Comments: Extremely functional. Anything that I have attempted to accomplish can be accomplished through the system. Very happy with this system.
Layout is slightly confusing/difficult to get used to versus other platforms that I have interacted with...


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Brittany Perdew, Director of Recruiting at Archimedes Global

August 08, 2013

University of Utah Health Care - Review

Overall
Ease of Use
Customer Service

Comments: Allowing flexible configuration
Needs a talent CRM, and an applicant front end like jobs2web


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Kirt Hunter, IT Manager at University of Utah Health Care

August 08, 2013

Catholic Charities of Onondaga County - Review

Overall
Ease of Use
Customer Service

Comments: Pros- Tech support always available and helpful.Affordable.
Cons:Lack of flexibility w iCIMS now features such as employment application. System configuration limited w iCIMS now Learning is trial and error for those who do not want to call customer support.


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Cynthia Hernandez, Employment Manager at Catholic Charities of Onondaga County

August 08, 2013

CVPH Medical Center - Review

Overall
Ease of Use
Customer Service

Comments: Flexibility
Lack of ability to put if/then logic behind fields.


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Zaidee Laughlin, Retention Support Director at CVPH Medical Center

August 08, 2013

Metroworth Consulting Ltd - Review

Overall
Ease of Use
Customer Service

Comments: Increased ability to track candidate activity and report on this data.
No SMS functions The new release has adopted a different look to the CV tab on a candidate record and even though you get a zoom in/out tool, this doesn't always allow you to scroll across the CV.


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Sarah Parker, Company Administrator at Metroworth Consulting Ltd

August 08, 2013

Entegris, Inc. - Review

Overall
Ease of Use
Customer Service

Comments: Ease of use most of the time.
Your help desk is frequently not very helpful. They need to listen before answering. They do not do that well.


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James Geller, VP, Human Resources at Entegris, Inc.

August 08, 2013

Coldwell Banker Reliable - Review

Overall
Ease of Use
Customer Service

Comments: Organizing our resumes, classifying applicants, applicant tracking.
Indeed can't scrape sites with less than 3 openings, I don't love the applicant interface.


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Lauren Wein, Recruiting Director at Coldwell Banker Reliable

August 08, 2013

JMJ Associates - Review

Overall
Ease of Use
Customer Service

Comments: We're still in the implementation stage so, I don't have too much to comment on at this time.


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Gina Amaya, Corporate HR Business Partner at JMJ Associates

August 08, 2013

Applied Systems, Inc. - Review

Overall
Ease of Use
Customer Service

Comments: Customer Support Customizable Ease of Use
Candidate search can be confusing with all the fields, etc., involved I love the new resume via feature, but ever since it was implemented, the system does run slow from time to time


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Amy Villarreal, Team Lead - Recruiting at Applied Systems, Inc.

August 08, 2013

BookIt.com - Review

Overall
Ease of Use
Customer Service

Comments: User friendly system, keeps us organized, easy to navigate and access candidate information as well as job templates.
Implementation has been slow, they go over basic functions but not detailed information such as how to build specific reports and creating specific searches.


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Paola Weber, Senior Recruiter at BookIt.com

August 08, 2013

The Bridge of Central Massachusetts - Review

Overall
Ease of Use
Customer Service

Comments: The applicant tracking, ability to communicate with hiring managers and the applicant
I do not have enough training / knowledge to use all of the features that are available


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Donna Bradley, Human Resources Director at The Bridge of Central Massachusetts

August 08, 2013

Cumming Group Inc. - Review

Overall
Ease of Use
Customer Service

Comments: In order: 1. Customer Service 2. Configurabable 3. Cost 4. The platform has grown with our company .
The reporting function is too cumbersome. You have to be an advanced user to create good custom reports. Certain add-ons should come with RECRUIT such as social distribution. Its standard in TA today.


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Scott Weaver, Talent Acquisition Manager at Cumming Group, Inc.

August 08, 2013

Talmer Bank and Trust - Review

Overall
Ease of Use
Customer Service

Comments: Pros: Automated workflows, bank of data, good reporting, flexible data fields and configurations, attractive interface.

Cons: No point-in-time reporting.


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Karen Reno, Talent Engagement Support at Talmer Bank and Trust

August 08, 2013

The Bon Ton Stores, Inc. - Review

Overall
Ease of Use
Customer Service

Comments: It's simple and clean.
A couple features are lacking.


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Tom Slaski, DVP of Talent Acquisition at The Bon Ton Stores, Inc.

August 08, 2013

Sambreel Services LLC - Review

Overall
Ease of Use
Customer Service

Comments: Highly organized system, automation, reports

Hiring manager interface troubles (difficulty with UI), look and feel of application (UI), sorting applicants


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Esther Batty, Director of Recruiting at Sambreel Services LLC

August 08, 2013

Aspen Dental - Review

Overall
Ease of Use
Customer Service

Comments: Pros: Easy to configure and learn.

Cons: Some reporting issues.


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Mitch Jarvis, Sourcing Specialist at Aspen Dental

August 08, 2013

Time-O-Matic, Inc - Review

Overall
Ease of Use
Customer Service

Comments: Pros: Very powerful! Broad range of functionality. Connect feature is powerful. Love new email support!

Cons: Some features complex/difficult to remember how to use for hiring managers and limited-time recruiters.


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Annmarie Cross, HR Manager at Time-O-Matic, Inc

January 24, 2013

MSC Software- Review

Overall
Ease of Use
Customer Service

Pros: The global HR reps can update everything in one place to manage job openings

Cons: No Comment

Overall: iCIMS has the whole package to support our recruiting efforts.


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Tracy Bologa, Benefits Manager at MSC Software

January 24, 2013

Liquidity Services, Inc.- Review

Overall
Ease of Use
Customer Service

Pros: No comment.

Cons: No comment.

Overall: iCIMS provides a full scale solution that satisfies all of our recruiting needs and I have always received the highest form or customer service.

Customer service is a top priority for me and I believe that many companies have lost track of that priority over the last several years; however, iCIMS is not one of those companies. Whether its a quick question for the help desk or a compex issue that I need help from my Relationship Director on, I always get the best service and together we conquer any issues that arise.


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Ryan Hahs, Senior Corporate Recruiter at Liquidity Services, Inc.

January 24, 2013

Flad Architects- Review

Overall
Ease of Use
Customer Service

Pros: iCIMS customer support, resume parsing, ability to apply via LinkedIn, communications center, etc.

Cons: The only "con" we have discovered with iCIMS right now is the limitation of 1MB for resume and document upload. It would be great if this could be increased to 5MB or 10MB. We receive a lot of portfolios that exceed 1MB and right now we are having to save them separately, outside of iCIMS.

Overall: iCIMS has excellent customer service. It has been a great experience from the initial demo through implementation to every day use.

iCIMS customer service has been top notch...I can't say enough about all the positive experiences I have had with every person at iCIMS. We also think iCIMS is a great product. Thanks for making my job easier!


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Staci King-Sabel, HR Manager at Flad Architects

January 24, 2013

Hancock Regional Hospital- Review

Overall
Ease of Use
Customer Service

Pros: Demos/webinars offered from the ease of my office

Cons: No comment.

Overall: Customer service as well as the product and services offered, quick response time to my inquiries as well.


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Nicki Walling, Senior Recruiter at Hancock Regional Hospital