Who Uses This Software?

iCIMS customers come in all shapes and sizes. iCIMS serves any organization that has a need to streamline their talent acquisition process from sourcing, to recruiting, to onboarding.


Average Ratings

  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Free Demo
  • Deployment
    Web Based
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • iCIMS
  • www.icims.com
  • Founded 1999
  • United States

About This Software

iCIMS empowers organizations to streamline the talent acquisition process and simplify applicant tracking onto one easy-to-use applicant tracking system. Make quality hires, streamline processes, engage the right candidates, and monitor key metrics all within one powerful application. Take a free look today!


Features Checklist

  • Assessments
  • Background Screening
  • Candidate Management
  • Collaboration Tools
  • Internal HR
  • Interview Management
  • Job Requisition & Posting
  • Jobs Board Integration
  • Onboarding
  • Recruiting Firms
  • Reference Checking
  • Resume Parsing
  • Resume Search
  • Self Service Portal
  • Social Media Integration

Product Reviews

Review This Product!

iCIMS Rocks

5 / 5
Overall
5 / 5
Ease of Use
5 / 5
Customer Service

Comments: iCIMS has hands down the best customer service and support of any ATS.

, Sr Manager of Talent and Culture at Rural/Metro

iCIMS is great for a growing business!

5 / 5
Overall
4 / 5
Ease of Use
5 / 5
Customer Service

Comments: Some of the updates with the latest version cause more clicks than it used to; however, future enhancements will hopefully lessen this.

, Talent Acquisition Consultant at Cortland Partners

Great Customer Service!

5 / 5
Overall
3 / 5
Ease of Use
5 / 5
Customer Service

Comments: ICIMS has the best customer service group you can ever experience. With their prompt response and extra tips and tricks for your ATS customization they are always there to walk your through your issues. ICIMS as a platform is also great. Every year we receive an update which keeps our TS lookinig new and usually has updated capabilities. Thanks for all you do ICIMS!!

, Recruiter at Rentokil

good

3 / 5
Overall
2 / 5
Ease of Use
4 / 5
Customer Service

Comments: I like to have never finished it being hard.

, cna at sheries private sitting

none

3 / 5
Overall
3 / 5
Ease of Use
3 / 5
Customer Service

Comments: icims will be able to track my application on line

, RAMP at SOUTHWEST airlines

Great All Around!

5 / 5
Overall
5 / 5
Ease of Use
5 / 5
Customer Service

Comments: iCIMS is great to work with. We came from doing everything by paper to now being able to track a number of different things such as metrics, our candidate pool, email conversations, and much more!

We also streamline our on-boarding through iCIMS as well. Overall iCIMS is great to work with!

, Talent Representative at PrimeSource Building Products

Works great

5 / 5
Overall
5 / 5
Ease of Use
5 / 5
Customer Service

Comments: Can be tricky at times but usually works well

, Field Supervisor at Advantage Sales and Marketing

I find iCims to be very unwieldy and not user friendly

2 / 5
Overall
1 / 5
Ease of Use
3 / 5
Customer Service

Comments: Pros - very customizable, like being able to use job target to post jobs, like interface to LinkedIn
Cons - too many popup windows, very difficult to use on mobile platforms, information buried, need to click multiple times to get to information, reporting fields like source are difficult to find / report on, offer details is different depending on how you access it

Am currently looking for different solution

, Director, Talent Acquisition at iCrossing

iCIMS - Excellent Software!

5 / 5
Overall
5 / 5
Ease of Use
4 / 5
Customer Service

Comments: iCIMS is, by far, the best applicant tracking system that I have worked with. It's easy for both the candidate and the recruiter. We are able to constantly be tracking where candidates are in the process. It's a great tool that helps us communicate with candidates and hiring managers all in one system. I would highly recommend the software.

, HR/Education Coordinator at Tabitha

Applicant Tracking Software

5 / 5
Overall
5 / 5
Ease of Use
5 / 5
Customer Service

Comments: This Software is great and easy to use. I find it very fascinated. I hope everyone in town uses it.

, RELIEF-COOK at SLS

Super Awesome Applicant Tracking Software

5 / 5
Overall
5 / 5
Ease of Use
5 / 5
Customer Service

Comments: iCIMS is one of the best Applicant Tracking Systems created. It is absolutely perfect for growing businesses. From the superb training materials to the awesome Help Desk, their technical support team is beyond great! The efficiency of the iCIMS software enabled our growing organization to onboard 1100 employees at multiple locations across the US in less than a week!

, Senior Corporate Talent Acquisition Manager at Crestline Hotels & Resorts

Streamlined to a tee

4 / 5
Overall
4 / 5
Ease of Use
4 / 5
Customer Service

Comments: We have enjoyed our iCIMS platform tremendously. It has streamlined our HR and Recruiting processes and increased productivity and accountability at least 70% if not more! I'm impressed and thankful!

, HR Director at DataStaff, Inc.

good

3 / 5
Overall
3 / 5
Ease of Use
4 / 5
Customer Service

Comments: putting the same info in to many times is not good

, tech at unity recovery group

iCIMS has streamlined our entire Recruiting Process

5 / 5
Overall
5 / 5
Ease of Use
5 / 5
Customer Service

Comments: Sterling has been using the Recruit feature by iCIMS for a little over a year now. iCIMS has completely streamlined our Recruiting processes. Our department is now able to disposition applicants in bulk, while also providing them with up-to-date feedback regarding their application. The iCIMS Helpdesk and Client Relationship Directors have been a valuable tool to produce a customized Applicant Tracking System specific to our needs. Our Hiring Managers prefer the interactive Platform where they can view and manipulate the candidates that have applied for their positions. iCIMS has an easy to use, easy to understand, and most importantly, easy to teach quality that satisfies our recruiting needs worldwide.

, Recruiter at Sterling Global Operations, Inc.

I have been using at iCIMS ATS platform for 4 months

4 / 5
Overall
3 / 5
Ease of Use
3 / 5
Customer Service

Comments: I have experience with multiple ATS platforms - Taleo, Success Factors, PeopleSoft, Ceridian, HR SMart, etc. iCIMS is a good good and has proven to be a very simple and straigthforward ATS tool - the way an ATS should be. It is customizable to a company's workload and process preferences and gets the job done from the end user as well as candidate side of things. Good tool! I recommend it.

at Cortland Partners

New Customer

5 / 5
Overall
5 / 5
Ease of Use
5 / 5
Customer Service

Comments: The roll out of iCIMS Recruit has taken our applicant attraction and recruiting efforts to the next level . And, the implementation of Onboard has resulted in a more efficient process that ensures required paperwork is completed in advance of the new hire's start thereby reducing the paper chase burden for payroll and hiring managers.

, Human Resources Business Partner at Rentokil NA

Great Customer Service

4 / 5
Overall
4 / 5
Ease of Use
5 / 5
Customer Service

Comments: Pro's- ease of use, great customer service, easy for applicants

Con's- just one. Don't like having to open a new window between every status and step update

at Minco

Decentralizied High Volume Recruiting and Onboarding

4 / 5
Overall
4 / 5
Ease of Use
4 / 5
Customer Service

Comments: Overall the system works great for high volume recruiting and onboarding in a decentralized environment.
Some status update automation is lacking such as when offers are approved or accepted.
Challenges are noticed in rehiring employees.

, Manager Compensation & HRIS at Things Remembered

Over 2 Years of Exceptional Results

4 / 5
Overall
4 / 5
Ease of Use
5 / 5
Customer Service

Comments: I've been working with the iCIMS platform for over 2 years, and have had nothing but positive experiences using the system. I oversee a team focused on high volume hiring (3,000+ hires/year - generating over 120k applications/year) and iCIMS gives us a leading edge to handle the volume we're able to drive. It's ease of use has allowed our team to remain focused throughout the day, without having additional clicks/steps to work candidates through the process. Likewise, the reporting functionality has provided new and unique metrics for EVP-level review, which has helped drive several changes from cost-savings measures, to a need to develop interview training for field partners. In short, iCIMS has been key to our sustained success since we implemented the software over 2 years ago!

, In-Home Services Recruiting Manager at DISH Network

iCIMS Applicant Tracking Software

5 / 5
Overall
5 / 5
Ease of Use
5 / 5
Customer Service

Comments: iCIMS has been extremely helpful supporting our needs as a changing organization. They recently helped us to create a platform for our internal applicants to be filtered into a new portal. This allowed us to better manage the flow and communication of internals.

, HR Project Administrator at Freedom Mortgage

Everything about iCIMS is fantastic!

5 / 5
Overall
5 / 5
Ease of Use
5 / 5
Customer Service

Comments: We've been using iCIMS for about 3 years now and are so thrilled with the capabilities their ATS platform has provided us. Their reporting tools are outstanding, the system is very user friendly and are continuously enhancing certain aspects with each new version. Their customer service department is the best I've ever worked with. Everyone is extremely knowledgeable and work diligently to answer any questions we might have. I would recommend iCIMS to all considering their services.

, Corporate Human Resources Coordinator at Drees Homes

iCIMS Applicant Tracking

5 / 5
Overall
4 / 5
Ease of Use
5 / 5
Customer Service

Comments: Pros - very robust reporting, flexible and complaint with OFCCP requirements. The client relationship/customer service has exceeded expectations. They are great at bringing solutions to the table.
Cons - very robust reporting can be overwhelming at times

at Confidential

iCIMS Bi-Annual Survey

4 / 5
Overall
4 / 5
Ease of Use
5 / 5
Customer Service

Comments: I have been using iCIMS for a couple of years now and it has been nothing short of a great experience. Creating reports has always been the more difficult piece of the puzzle for me when using this ATS, but the friendly technical support team has always been one phone call away to guide me through a report I may need to run. The new update has been easy to navigate through. I enjoy using this product and am excited to learn more about it as new changes are implemented.

, Corporate Recruiter at Triumvirate Environmental

Easy to get started and easy to use

5 / 5
Overall
5 / 5
Ease of Use
5 / 5
Customer Service

Comments: The support team is excellent and their webinar's and iCIMS U is terrific!

, HR Director at Coastal Cancer Center

Na

5 / 5
Overall
5 / 5
Ease of Use
5 / 5
Customer Service

Comments: Great product. Would like to see better connections between positions and person so that you can report on historical hire data vs the most recent hire only. Need better support for advanced customers who know product functionality really well.

, Director, Talent Acquisition at Sage

Excellent Applicant Tracking System

5 / 5
Overall
5 / 5
Ease of Use
5 / 5
Customer Service

Comments: We have been completely satisfied with the iCIMS ATS. As a Federal Contractor the required reporting applicant logs are excellent. Ease of use by all hiring managers and administrators in tremendous. The customer service support from implementation to daily use is 2nd to none.

, Senior Recruiting Manager at Titan Machinery, Inc.

Continual release of new functionality

5 / 5
Overall
4 / 5
Ease of Use
5 / 5
Customer Service

Comments: I have used iCIMS for 10 years, almost from their start. They have continually made upgrades and added enhanced features; some of which were items I suggested! They also have fabulous customer service (and I am a critic in this area!) Any company looking for a new ATS should include iCIMS on their short-list.

, HR DIrector at Computech, Inc.

Efficient system

5 / 5
Overall
5 / 5
Ease of Use
5 / 5
Customer Service

Comments: Outstanding technical support and customization/personalization capabilities. They work around us and our processes. Fast and knowledgeable help desk. Great reporting capabilites and recruiter friendly. Candidate friendly.

, Recruiting Manager at KKI

Great product! - Access HR

5 / 5
Overall
5 / 5
Ease of Use
5 / 5
Customer Service

Comments: iCIMS offers a great product and great customer service overall

, Talent Acquisition Manager at AccessHR

Faith Employee's Employment - Review

5 / 5
Overall
5 / 5
Ease of Use
5 / 5
Customer Service

Comments: Pros: The efficiently of the iCIMS dashboard and the talent platform.

Cons: None

, HR at Faith Employee's Employment

We're in good hands! - Electronic Systems, Inc.

5 / 5
Overall
5 / 5
Ease of Use
5 / 5
Customer Service

Comments: 1. Very customer-focused -- starting with the first interaction with our sales rep, then through implementation, and now through regular support. The whole implementation process was outstanding -- having gone through implementation with a different tool only one year prior, we were nervous about another stressful process. But we clearly were in good hands with iCIMS!!

2. The capability of the tool -- great!

, Vice President, Human REsources at Electronic Systems, Inc.

Good service, Good product

5 / 5
Overall
5 / 5
Ease of Use
5 / 5
Customer Service

Comments: Pros: Good service, Pleasant Client Relationship Managers, Good product, Good post implementation Support
Cons: None

at Guthy Renker Fulfillment Services ( GRFS )

Great Customer Service

5 / 5
Overall
5 / 5
Ease of Use
5 / 5
Customer Service

Comments: All staff very knowledgeable and nice.

, HR Generalist at Fort Bend County

Outstanding HelpDesk

5 / 5
Overall
5 / 5
Ease of Use
5 / 5
Customer Service

Comments: The iCIMS helpdesk's customer service and helpfulness CANNOT be beat. I'm so grateful that our ability to grow with iCIMS is not limited by our ability to understand programs but by our ability to understand systems.

, Employment Coordinator at Northwest Hospital and Medical Center

Flexible System, Great Customer Service

5 / 5
Overall
4 / 5
Ease of Use
5 / 5
Customer Service

Comments: iCIMS has a flexible system that meets our business needs.

, Sr. HR Business Partner at The Lauridsen Group

Hazelden - Review

4 / 5
Overall
5 / 5
Ease of Use
5 / 5
Customer Service

Comments: Pros: Great R&D resulting in continual progress; fantastic customer service;solid system without technical glitches or complicated functionality.
Cons: Has to be integrated into our HRMS which costs dollars so there is a constant selling aspect (internally) to holding onto iCims

, HR Manager at Hazelden

Radiology Imaging Associates - Review

5 / 5
Overall
5 / 5
Ease of Use
5 / 5
Customer Service

Comments: Pros: Ease of Use, Customer Service

Cons: None

, HR Recruiter at Radiology Imaging Associates

Ketchum, Inc. - Review

4 / 5
Overall
5 / 5
Ease of Use
5 / 5
Customer Service

Comments: Pros: Configurability; self-administration; support.

Cons: Not global.

, Talent Systems Manager at Ketchum, Inc.

Traylor Bros, Inc. - Review

5 / 5
Overall
4 / 5
Ease of Use
5 / 5
Customer Service

Comments: Pros: Maintaining applicant data electronically, with capability to share with managers and respond to candidates.

Cons: None.

, HR Manager at Traylor Bros., Inc.

Interstate Batteries - Review

5 / 5
Overall
5 / 5
Ease of Use
4 / 5
Customer Service

Comments: Pros: Configurability, reports, and work flow adaptions.

Cons: Search of the database still needs work.

, Talent Acquisition Manager & HR Business Partner at Interstate Batteries

Logos Technologies, Inc. - Review

4 / 5
Overall
5 / 5
Ease of Use
5 / 5
Customer Service

Comments: Pros: Ease of use.

Cons: Search Engine not optimized for mobile.

, Sr. Manager, Talent Acquisition at Logos Technologies, Inc.

Rise Interactive - Review

4 / 5
Overall
5 / 5
Ease of Use
5 / 5
Customer Service

Comments: Pros: Customer service & ability to add field/hide, and then report on them.
Cons: The pre made reports (time to hire) are not clear on what information it is pulling, nor how to make the report most accurate, especially in a small company that may not have a process fully built out

, Talent Acquisition Manager at Rise Interactive

Thresholds - Review

4 / 5
Overall
5 / 5
Ease of Use
5 / 5
Customer Service

Comments: Pros: We can customize and update most fields to our needs, training options are great, iCIMS is always improving its product, outstanding customer service
Cons: The portal where candidates apply could be more user friendly (especially keyword searches), also not sure why some features only work with firefox and not internet explorer

, Talent Specialist at Thresholds

Eastern Virginia Medical School - Review

5 / 5
Overall
5 / 5
Ease of Use
5 / 5
Customer Service

Comments: Pros: Electronic storage, central applicant tracking system, ease of use with users and hiring managers
Cons: Searching knowledge base help items can be difficult as search results too broad

, Recruiter at Eastern Virginia Medical School

Rainbow Rehabilitation Centers - Review

4 / 5
Overall
4 / 5
Ease of Use
5 / 5
Customer Service

Comments: Pros: Customer support
Cons: Report writing is difficult

, HR Manager at Rainbow Rehabilitation Centers

Mobile Mini, Inc. - Review

5 / 5
Overall
5 / 5
Ease of Use
5 / 5
Customer Service

Comments: Pros: Ease of Use Ability to customize
Cons: Lack of time to keep up with the changes

, Sr Recruiter at Mobile Mini, Inc.

The Spark Agency Inc. dba Switch Liberate Your Brand - Review

4 / 5
Overall
4 / 5
Ease of Use
4 / 5
Customer Service

Comments: Pros: Ease of use
Cons: Training is a little lacking

, Payroll Specialist at The Spark Agency Inc. dba Switch Liberate Your Brand

Jordan's Furniture - Review

4 / 5
Overall
5 / 5
Ease of Use
5 / 5
Customer Service

Comments: Pros: Great support, seamless transition to career page, highly customization, dual communication with applicant, storing of all forms within iCIMS, integrated with OrangeTree.
Cons: Poor job board posting options, more training on navigating reports feature, high expensive costs for I-9 tracker vs. using stand alone vendor (equifax).

, Human Resources Mgr at Jordan's Furniture

First Supply LLC - Review

5 / 5
Overall
5 / 5
Ease of Use
5 / 5
Customer Service

Comments: Pros: Customization, ease of use, excellent customer service
Cons: Hard to think of any. There have been times when I wished I could talk to a live person over a weekend.

, Director, Human Resources at First Supply LLC

Jacobs Technology - Review

5 / 5
Overall
5 / 5
Ease of Use
5 / 5
Customer Service

Comments: Pros: Continuous improvement, listen to the customer needs, SME for Jacobs, very proactive customer service.
Cons: Sometimes issues are not completely resolved - still waiting on a search error issue.

, Database Administrator at Jacobs Technology

USAA Real Estate Company - Review

4 / 5
Overall
4 / 5
Ease of Use
5 / 5
Customer Service

Comments: Pros: Integration of various areas such as the communication center. You don't have to leave where you are at since it opens up in a new window.
Cons: Very boxy feeling. Trying to create a custom report. Would like to see more options regarding OFCCP & AAP compliance - better way to report notes and disposition codes. Etc.

, HR Generalist at USAA Real Estate Company

HRHH Hotel/Casino, LLC d/b/a Hard Rock Las Vegas - Review

5 / 5
Overall
4 / 5
Ease of Use
5 / 5
Customer Service

Comments: Pros: Scalability, reporting, customer service
Cons: N/A

, Employment Manager at HRHH Hotel/Casino, LLC d/b/a Hard Rock Las Vegas

Edison Mission Group - Review

5 / 5
Overall
5 / 5
Ease of Use
5 / 5
Customer Service

Comments: Pros: User friendly. Flexibility to meet needs of particular organization. Ability to expand to use all features, or only a few if that is all you need.
Cons: Hard to delete data that is no longer usable and tends to clutter the system.

, HR Manager at Edison Mission Group

Bayada Home Health Care - Review

4 / 5
Overall
5 / 5
Ease of Use
5 / 5
Customer Service

Comments: Pros: Ease of use, cost-efficient, quick deployment
Cons: Silo system from our other resources, integration with Outlook, mobility, drag & drop functionality.

, Associate Director of Recruiting at Bayada Home Health Care

Maverick Technologies - Review

5 / 5
Overall
4 / 5
Ease of Use
5 / 5
Customer Service

Comments: Pros: easy to create and track candidates ability to configure to our needs vice being a global platform with rigid guidelines
Cons: with so much data in so many bins, creating reports can be very time consuming. I will say, however, that working with tech support to assist with report creation has been terrific

, Senior Recruiting Specialist at Maverick Technologies

Community Health Solutions of America, Inc. and its affiliates - Review

4 / 5
Overall
4 / 5
Ease of Use
4 / 5
Customer Service

Comments: Pros: We are just implementing now but most favored features are social connectivity, resume OCR, ability to integrate with preassessment tests.
Cons: Would like a little more flexbility re field for candidate to enter employee referral name

, Project Manager at Community Health Solutions of America, Inc. and its affiliates

Cornerstone Healthcare Group - Review

4 / 5
Overall
5 / 5
Ease of Use
5 / 5
Customer Service

Comments: Pros: Ease of use, free and regular upgrades, reporting, user admin customization ability.
Cons: Must purchase CRM to track sourcing activities. Inability to complete multiple steps in the applicant flow on one screen. You must change, save and close. Then open again, change, save and close.

, Corporate Manager of Talent Acquisition at Cornerstone Healthcare Group

Surescripts - Review

5 / 5
Overall
5 / 5
Ease of Use
5 / 5
Customer Service

Comments: Pros: Ease of use
Cons: None really

, Manager, Human Resources at Surescripts

Brailsford & Dunlavey, LLC. - Review

4 / 5
Overall
4 / 5
Ease of Use
4 / 5
Customer Service

Comments: Pros: Communication Center Offer letter templates DNQ feature Ease of managing candidates
Cons: Scheduling meetings through Outlook has always been complicated

, Director of Human Resources at Brailsford & Dunlavey, LLC.

Amplifon USA - Review

5 / 5
Overall
4 / 5
Ease of Use
4 / 5
Customer Service

Comments: Pros: Easy to use, very intuitive
Cons: Sometimes it is slower then I would expect.

, Director of HR at Amplifon USA

Resource Technical Management - Review

4 / 5
Overall
4 / 5
Ease of Use
5 / 5
Customer Service

Comments: Pros: Thorough in its function
Cons: The layout and buttons are confusing (mouseovers with the name or something would be nice)

, President at Resource Technical Management

Master Halco - Review

4 / 5
Overall
4 / 5
Ease of Use
5 / 5
Customer Service

Comments: Pros: Allows for a streamlined process, robust reporting tool and great customer service.

Cons: Cumbersome navigation to move application flow status and not very intuitive.

, Talent Manager at Master Halco

South Shore YMCA - Review

4 / 5
Overall
4 / 5
Ease of Use
5 / 5
Customer Service

Comments: Pros: Service is very good! Communication center works very well - great tracking.

Cons: I have not enabled everything yet - only onboarding. So far so good!

, VP o HR at South Shore YMCA

Guthy Renker Fulfillment Services - Review

5 / 5
Overall
4 / 5
Ease of Use
5 / 5
Customer Service

Comments: Pros: Can process multiple candidates with little time invested.

Cons: Not being able to direct information from an iForm into a profile.

, Hiring Manager at Guthy Renker Fulfillment Services

Town & Country Markets, Inc. - Review

4 / 5
Overall
4 / 5
Ease of Use
5 / 5
Customer Service

Comments: Pros: Simple process for job posting with editable fields on most user-relevant fields. Keeps track of all of our applicant info effectively. Mobile access is very helpful.

Cons: Lag times/stalls when using internet explorer; limited ability to flag candidates with specific info that is viewable on the appflow screen

, Hiring Coordinator at Town & Country Markets, Inc.

Crane & Co. - Review

3 / 5
Overall
3 / 5
Ease of Use
4 / 5
Customer Service

Comments: Still learning the system

, HR Employment Administrator at Crane & Co.

Accordion Partners - Review

4 / 5
Overall
3 / 5
Ease of Use
5 / 5
Customer Service

Comments: The pros are the customer service, reporting functions, and search ability.
Definitely customizing iCIMS to your liking. Don't have enough time to go through all the classes and guides to learn about customizing a report.

, HR Associate at Accordion Partners

Archimedes Global - Review

5 / 5
Overall
4 / 5
Ease of Use
5 / 5
Customer Service

Comments: Extremely functional. Anything that I have attempted to accomplish can be accomplished through the system. Very happy with this system.
Layout is slightly confusing/difficult to get used to versus other platforms that I have interacted with...

, Director of Recruiting at Archimedes Global

University of Utah Health Care - Review

5 / 5
Overall
4 / 5
Ease of Use
5 / 5
Customer Service

Comments: Allowing flexible configuration
Needs a talent CRM, and an applicant front end like jobs2web

, IT Manager at University of Utah Health Care

Catholic Charities of Onondaga County - Review

4 / 5
Overall
3 / 5
Ease of Use
4 / 5
Customer Service

Comments: Pros- Tech support always available and helpful.Affordable.
Cons:Lack of flexibility w iCIMS now features such as employment application. System configuration limited w iCIMS now Learning is trial and error for those who do not want to call customer support.

, Employment Manager at Catholic Charities of Onondaga County

CVPH Medical Center - Review

4 / 5
Overall
4 / 5
Ease of Use
5 / 5
Customer Service

Comments: Flexibility
Lack of ability to put if/then logic behind fields.

, Retention Support Director at CVPH Medical Center

Metroworth Consulting Ltd - Review

4 / 5
Overall
4 / 5
Ease of Use
5 / 5
Customer Service

Comments: Increased ability to track candidate activity and report on this data.
No SMS functions The new release has adopted a different look to the CV tab on a candidate record and even though you get a zoom in/out tool, this doesn't always allow you to scroll across the CV.

, Company Administrator at Metroworth Consulting Ltd

Entegris, Inc. - Review

4 / 5
Overall
5 / 5
Ease of Use
2 / 5
Customer Service

Comments: Ease of use most of the time.
Your help desk is frequently not very helpful. They need to listen before answering. They do not do that well.

, VP, Human Resources at Entegris, Inc.

Coldwell Banker Reliable - Review

3 / 5
Overall
4 / 5
Ease of Use
5 / 5
Customer Service

Comments: Organizing our resumes, classifying applicants, applicant tracking.
Indeed can't scrape sites with less than 3 openings, I don't love the applicant interface.

, Recruiting Director at Coldwell Banker Reliable

JMJ Associates - Review

4 / 5
Overall
2 / 5
Ease of Use
4 / 5
Customer Service

Comments: We're still in the implementation stage so, I don't have too much to comment on at this time.

, Corporate HR Business Partner at JMJ Associates

Applied Systems, Inc. - Review

4 / 5
Overall
5 / 5
Ease of Use
5 / 5
Customer Service

Comments: Customer Support Customizable Ease of Use
Candidate search can be confusing with all the fields, etc., involved I love the new resume via feature, but ever since it was implemented, the system does run slow from time to time

, Team Lead - Recruiting at Applied Systems, Inc.

BookIt.com - Review

5 / 5
Overall
4 / 5
Ease of Use
4 / 5
Customer Service

Comments: User friendly system, keeps us organized, easy to navigate and access candidate information as well as job templates.
Implementation has been slow, they go over basic functions but not detailed information such as how to build specific reports and creating specific searches.

, Senior Recruiter at BookIt.com

The Bridge of Central Massachusetts - Review

5 / 5
Overall
4 / 5
Ease of Use
5 / 5
Customer Service

Comments: The applicant tracking, ability to communicate with hiring managers and the applicant
I do not have enough training / knowledge to use all of the features that are available

, Human Resources Director at The Bridge of Central Massachusetts

Cumming Group Inc. - Review

5 / 5
Overall
4 / 5
Ease of Use
5 / 5
Customer Service

Comments: In order: 1. Customer Service 2. Configurabable 3. Cost 4. The platform has grown with our company .
The reporting function is too cumbersome. You have to be an advanced user to create good custom reports. Certain add-ons should come with RECRUIT such as social distribution. Its standard in TA today.

, Talent Acquisition Manager at Cumming Group, Inc.

Talmer Bank and Trust - Review

4 / 5
Overall
4 / 5
Ease of Use
5 / 5
Customer Service

Comments: Pros: Automated workflows, bank of data, good reporting, flexible data fields and configurations, attractive interface.

Cons: No point-in-time reporting.

, Talent Engagement Support at Talmer Bank and Trust

The Bon Ton Stores, Inc. - Review

3 / 5
Overall
4 / 5
Ease of Use
4 / 5
Customer Service

Comments: It's simple and clean.
A couple features are lacking.

, DVP of Talent Acquisition at The Bon Ton Stores, Inc.

Sambreel Services LLC - Review

5 / 5
Overall
4 / 5
Ease of Use
5 / 5
Customer Service

Comments: Highly organized system, automation, reports

Hiring manager interface troubles (difficulty with UI), look and feel of application (UI), sorting applicants

, Director of Recruiting at Sambreel Services LLC

Aspen Dental - Review

4 / 5
Overall
4 / 5
Ease of Use
5 / 5
Customer Service

Comments: Pros: Easy to configure and learn.

Cons: Some reporting issues.

, Sourcing Specialist at Aspen Dental

Time-O-Matic, Inc - Review

4 / 5
Overall
4 / 5
Ease of Use
5 / 5
Customer Service

Comments: Pros: Very powerful! Broad range of functionality. Connect feature is powerful. Love new email support!

Cons: Some features complex/difficult to remember how to use for hiring managers and limited-time recruiters.

, HR Manager at Time-O-Matic, Inc

MSC Software- Review

5 / 5
Overall
5 / 5
Ease of Use
5 / 5
Customer Service

Pros: The global HR reps can update everything in one place to manage job openings

Cons: No Comment

Overall: iCIMS has the whole package to support our recruiting efforts.

, Benefits Manager at MSC Software

Liquidity Services, Inc.- Review

5 / 5
Overall
5 / 5
Ease of Use
5 / 5
Customer Service

Pros: No comment.

Cons: No comment.

Overall: iCIMS provides a full scale solution that satisfies all of our recruiting needs and I have always received the highest form or customer service.

Customer service is a top priority for me and I believe that many companies have lost track of that priority over the last several years; however, iCIMS is not one of those companies. Whether its a quick question for the help desk or a compex issue that I need help from my Relationship Director on, I always get the best service and together we conquer any issues that arise.

, Senior Corporate Recruiter at Liquidity Services, Inc.

Flad Architects- Review

4.5 / 5
Overall
5 / 5
Ease of Use
5 / 5
Customer Service

Pros: iCIMS customer support, resume parsing, ability to apply via LinkedIn, communications center, etc.

Cons: The only "con" we have discovered with iCIMS right now is the limitation of 1MB for resume and document upload. It would be great if this could be increased to 5MB or 10MB. We receive a lot of portfolios that exceed 1MB and right now we are having to save them separately, outside of iCIMS.

Overall: iCIMS has excellent customer service. It has been a great experience from the initial demo through implementation to every day use.

iCIMS customer service has been top notch...I can't say enough about all the positive experiences I have had with every person at iCIMS. We also think iCIMS is a great product. Thanks for making my job easier!

, HR Manager at Flad Architects

Hancock Regional Hospital- Review

5 / 5
Overall
5 / 5
Ease of Use
5 / 5
Customer Service

Pros: Demos/webinars offered from the ease of my office

Cons: No comment.

Overall: Customer service as well as the product and services offered, quick response time to my inquiries as well.

, Senior Recruiter at Hancock Regional Hospital