Who Uses This Software?

iCIMS customers come in all shapes and sizes. iCIMS serves any organization that has a need to streamline their talent acquisition process from sourcing, to recruiting, to onboarding.


Average Ratings

92 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Free Demo
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • iCIMS
  • www.icims.com
  • Founded 1999
  • United States

About This Software

iCIMS empowers organizations to streamline the talent acquisition process and simplify applicant tracking onto one easy-to-use applicant tracking system. Make quality hires, streamline processes, engage the right candidates, and monitor key metrics all within one powerful application. Take a free look today!


Features Checklist

  • Assessments
  • Background Screening
  • Candidate Management
  • Collaboration Tools
  • Internal HR
  • Interview Management
  • Job Requisition & Posting
  • Jobs Board Integration
  • Onboarding
  • Recruiting Firms
  • Reference Checking
  • Resume Parsing
  • Resume Search
  • Self Service Portal
  • Social Media Integration

Product Reviews

Oliver C. C.

Biomedical Technician, Our Lady of Mt. Carmel Medical Center
Healthcare / Human Services, 51-200 Employees
Used the software for: Less than 6 months
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Features & Functionality
5 / 5
Value for Money

Comments: My experience is really great! I would definitely recommend this to all my friends. It is easy to use and saves time and effort on job hunting.

Likelihood to Recommend: Not
Likely
Extremely
Likely

Keeps Getting Better

Project Consultant, Joerns Healthcare
5/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support

Comments: I first started working with iCIMS in 2009. In that time I have been fortunate to implement the software at two companies and several Recruiting consulting projects with clients using iCIMS.

The platform is incredibly user friendly and the best part about it is how configurable and flexible it is to each company┬┐s needs. Every organization has different structures and process within their Talent Acquisition and HR functions and iCIMS has truly developed their products to meet these needs.

The consistent updates to the system shows that they are on the cutting edge of recruiting enablement and technology while listening to feedback from their clients. The system has evolved so much since my first interaction with it 6 years ago.

My favorite features of the system would be the configurable dashboard, reporting functions and the email campaigns

The one drawback to the system comes from its configurability. While this is great, it does require an organization to commit time and resources to working with iCIMS to maximize its potential.

We have had a very good experience with iCIMS.

Business Development, Allied Consultants
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: It is a robust application that meets our needs and has feature that go well beyond that. ICIMS program of continuous improvement based upon customer solicited input means that they are always developing new features that we can use.

Not sa bad.

Digital Recruiter, Kirkorinio
3/5
Overall
4 / 5
Ease of Use
3 / 5
Customer Support

Comments: not so bad tool, but sometimes too many options which are unnessesary.
How about bullhorn?

iCIMS Rocks

Sr Manager of Talent and Culture, Rural/Metro
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: iCIMS has hands down the best customer service and support of any ATS.

iCIMS is great for a growing business!

Talent Acquisition Consultant, Cortland Partners
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Some of the updates with the latest version cause more clicks than it used to; however, future enhancements will hopefully lessen this.

Great Customer Service!

Recruiter, Rentokil
5/5
Overall
3 / 5
Ease of Use
5 / 5
Customer Support

Comments: ICIMS has the best customer service group you can ever experience. With their prompt response and extra tips and tricks for your ATS customization they are always there to walk your through your issues. ICIMS as a platform is also great. Every year we receive an update which keeps our TS lookinig new and usually has updated capabilities. Thanks for all you do ICIMS!!

good

cna, sheries private sitting
3/5
Overall
2 / 5
Ease of Use
4 / 5
Customer Support

Comments: I like to have never finished it being hard.

none

RAMP, SOUTHWEST airlines
3/5
Overall
3 / 5
Ease of Use
3 / 5
Customer Support

Comments: icims will be able to track my application on line

Great All Around!

Talent Representative, PrimeSource Building Products
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: iCIMS is great to work with. We came from doing everything by paper to now being able to track a number of different things such as metrics, our candidate pool, email conversations, and much more!

We also streamline our on-boarding through iCIMS as well. Overall iCIMS is great to work with!

Works great

Field Supervisor, Advantage Sales and Marketing
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Can be tricky at times but usually works well

I find iCims to be very unwieldy and not user friendly

Director, Talent Acquisition, iCrossing
2/5
Overall
1 / 5
Ease of Use
3 / 5
Customer Support

Comments: Pros - very customizable, like being able to use job target to post jobs, like interface to LinkedIn
Cons - too many popup windows, very difficult to use on mobile platforms, information buried, need to click multiple times to get to information, reporting fields like source are difficult to find / report on, offer details is different depending on how you access it

Am currently looking for different solution

iCIMS - Excellent Software!

HR/Education Coordinator, Tabitha
5/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support

Comments: iCIMS is, by far, the best applicant tracking system that I have worked with. It's easy for both the candidate and the recruiter. We are able to constantly be tracking where candidates are in the process. It's a great tool that helps us communicate with candidates and hiring managers all in one system. I would highly recommend the software.

Applicant Tracking Software

RELIEF-COOK, SLS
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: This Software is great and easy to use. I find it very fascinated. I hope everyone in town uses it.

Super Awesome Applicant Tracking Software

Senior Corporate Talent Acquisition Manager, Crestline Hotels & Resorts
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: iCIMS is one of the best Applicant Tracking Systems created. It is absolutely perfect for growing businesses. From the superb training materials to the awesome Help Desk, their technical support team is beyond great! The efficiency of the iCIMS software enabled our growing organization to onboard 1100 employees at multiple locations across the US in less than a week!

Streamlined to a tee

HR Director, DataStaff, Inc.
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: We have enjoyed our iCIMS platform tremendously. It has streamlined our HR and Recruiting processes and increased productivity and accountability at least 70% if not more! I'm impressed and thankful!

good

tech, unity recovery group
3/5
Overall
3 / 5
Ease of Use
4 / 5
Customer Support

Comments: putting the same info in to many times is not good

iCIMS has streamlined our entire Recruiting Process

Recruiter, Sterling Global Operations, Inc.
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Sterling has been using the Recruit feature by iCIMS for a little over a year now. iCIMS has completely streamlined our Recruiting processes. Our department is now able to disposition applicants in bulk, while also providing them with up-to-date feedback regarding their application. The iCIMS Helpdesk and Client Relationship Directors have been a valuable tool to produce a customized Applicant Tracking System specific to our needs. Our Hiring Managers prefer the interactive Platform where they can view and manipulate the candidates that have applied for their positions. iCIMS has an easy to use, easy to understand, and most importantly, easy to teach quality that satisfies our recruiting needs worldwide.

I have been using at iCIMS ATS platform for 4 months

Cortland Partners
4/5
Overall
3 / 5
Ease of Use
3 / 5
Customer Support

Comments: I have experience with multiple ATS platforms - Taleo, Success Factors, PeopleSoft, Ceridian, HR SMart, etc. iCIMS is a good good and has proven to be a very simple and straigthforward ATS tool - the way an ATS should be. It is customizable to a company's workload and process preferences and gets the job done from the end user as well as candidate side of things. Good tool! I recommend it.

New Customer

Human Resources Business Partner, Rentokil NA
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: The roll out of iCIMS Recruit has taken our applicant attraction and recruiting efforts to the next level . And, the implementation of Onboard has resulted in a more efficient process that ensures required paperwork is completed in advance of the new hire's start thereby reducing the paper chase burden for payroll and hiring managers.

Great Customer Service

Minco
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Pro's- ease of use, great customer service, easy for applicants

Con's- just one. Don't like having to open a new window between every status and step update

Decentralizied High Volume Recruiting and Onboarding

Manager Compensation & HRIS, Things Remembered
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: Overall the system works great for high volume recruiting and onboarding in a decentralized environment.
Some status update automation is lacking such as when offers are approved or accepted.
Challenges are noticed in rehiring employees.

Over 2 Years of Exceptional Results

In-Home Services Recruiting Manager, DISH Network
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: I've been working with the iCIMS platform for over 2 years, and have had nothing but positive experiences using the system. I oversee a team focused on high volume hiring (3,000+ hires/year - generating over 120k applications/year) and iCIMS gives us a leading edge to handle the volume we're able to drive. It's ease of use has allowed our team to remain focused throughout the day, without having additional clicks/steps to work candidates through the process. Likewise, the reporting functionality has provided new and unique metrics for EVP-level review, which has helped drive several changes from cost-savings measures, to a need to develop interview training for field partners. In short, iCIMS has been key to our sustained success since we implemented the software over 2 years ago!

iCIMS Applicant Tracking Software

HR Project Administrator, Freedom Mortgage
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: iCIMS has been extremely helpful supporting our needs as a changing organization. They recently helped us to create a platform for our internal applicants to be filtered into a new portal. This allowed us to better manage the flow and communication of internals.

Everything about iCIMS is fantastic!

Corporate Human Resources Coordinator, Drees Homes
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We've been using iCIMS for about 3 years now and are so thrilled with the capabilities their ATS platform has provided us. Their reporting tools are outstanding, the system is very user friendly and are continuously enhancing certain aspects with each new version. Their customer service department is the best I've ever worked with. Everyone is extremely knowledgeable and work diligently to answer any questions we might have. I would recommend iCIMS to all considering their services.

iCIMS Applicant Tracking

Confidential
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Pros - very robust reporting, flexible and complaint with OFCCP requirements. The client relationship/customer service has exceeded expectations. They are great at bringing solutions to the table.
Cons - very robust reporting can be overwhelming at times

iCIMS Bi-Annual Survey

Corporate Recruiter, Triumvirate Environmental
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have been using iCIMS for a couple of years now and it has been nothing short of a great experience. Creating reports has always been the more difficult piece of the puzzle for me when using this ATS, but the friendly technical support team has always been one phone call away to guide me through a report I may need to run. The new update has been easy to navigate through. I enjoy using this product and am excited to learn more about it as new changes are implemented.

Easy to get started and easy to use

HR Director, Coastal Cancer Center
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: The support team is excellent and their webinar's and iCIMS U is terrific!

Na

Director, Talent Acquisition, Sage
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Great product. Would like to see better connections between positions and person so that you can report on historical hire data vs the most recent hire only. Need better support for advanced customers who know product functionality really well.

Excellent Applicant Tracking System

Senior Recruiting Manager, Titan Machinery, Inc.
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We have been completely satisfied with the iCIMS ATS. As a Federal Contractor the required reporting applicant logs are excellent. Ease of use by all hiring managers and administrators in tremendous. The customer service support from implementation to daily use is 2nd to none.

Continual release of new functionality

HR DIrector, Computech, Inc.
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have used iCIMS for 10 years, almost from their start. They have continually made upgrades and added enhanced features; some of which were items I suggested! They also have fabulous customer service (and I am a critic in this area!) Any company looking for a new ATS should include iCIMS on their short-list.

Efficient system

Recruiting Manager, KKI
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Outstanding technical support and customization/personalization capabilities. They work around us and our processes. Fast and knowledgeable help desk. Great reporting capabilites and recruiter friendly. Candidate friendly.

Great product! - Access HR

Talent Acquisition Manager, AccessHR
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: iCIMS offers a great product and great customer service overall

Faith Employee's Employment - Review

HR, Faith Employee's Employment
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Pros: The efficiently of the iCIMS dashboard and the talent platform.

Cons: None

We're in good hands! - Electronic Systems, Inc.

Vice President, Human REsources, Electronic Systems, Inc.
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: 1. Very customer-focused -- starting with the first interaction with our sales rep, then through implementation, and now through regular support. The whole implementation process was outstanding -- having gone through implementation with a different tool only one year prior, we were nervous about another stressful process. But we clearly were in good hands with iCIMS!!

2. The capability of the tool -- great!

Good service, Good product

Guthy Renker Fulfillment Services ( GRFS )
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Pros: Good service, Pleasant Client Relationship Managers, Good product, Good post implementation Support
Cons: None

Great Customer Service

HR Generalist, Fort Bend County
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: All staff very knowledgeable and nice.

Outstanding HelpDesk

Employment Coordinator, Northwest Hospital and Medical Center
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: The iCIMS helpdesk's customer service and helpfulness CANNOT be beat. I'm so grateful that our ability to grow with iCIMS is not limited by our ability to understand programs but by our ability to understand systems.

Flexible System, Great Customer Service

Sr. HR Business Partner, The Lauridsen Group
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: iCIMS has a flexible system that meets our business needs.

Hazelden - Review

HR Manager, Hazelden
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Pros: Great R&D resulting in continual progress; fantastic customer service;solid system without technical glitches or complicated functionality.
Cons: Has to be integrated into our HRMS which costs dollars so there is a constant selling aspect (internally) to holding onto iCims

Radiology Imaging Associates - Review

HR Recruiter, Radiology Imaging Associates
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Pros: Ease of Use, Customer Service

Cons: None

Ketchum, Inc. - Review

Talent Systems Manager, Ketchum, Inc.
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Pros: Configurability; self-administration; support.

Cons: Not global.

Traylor Bros, Inc. - Review

HR Manager, Traylor Bros., Inc.
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Pros: Maintaining applicant data electronically, with capability to share with managers and respond to candidates.

Cons: None.

Interstate Batteries - Review

Talent Acquisition Manager & HR Business Partner, Interstate Batteries
5/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support

Comments: Pros: Configurability, reports, and work flow adaptions.

Cons: Search of the database still needs work.

Logos Technologies, Inc. - Review

Sr. Manager, Talent Acquisition, Logos Technologies, Inc.
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Pros: Ease of use.

Cons: Search Engine not optimized for mobile.

Rise Interactive - Review

Talent Acquisition Manager, Rise Interactive
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Pros: Customer service & ability to add field/hide, and then report on them.
Cons: The pre made reports (time to hire) are not clear on what information it is pulling, nor how to make the report most accurate, especially in a small company that may not have a process fully built out

Thresholds - Review

Talent Specialist, Thresholds
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Pros: We can customize and update most fields to our needs, training options are great, iCIMS is always improving its product, outstanding customer service
Cons: The portal where candidates apply could be more user friendly (especially keyword searches), also not sure why some features only work with firefox and not internet explorer

Eastern Virginia Medical School - Review

Recruiter, Eastern Virginia Medical School
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Pros: Electronic storage, central applicant tracking system, ease of use with users and hiring managers
Cons: Searching knowledge base help items can be difficult as search results too broad

Rainbow Rehabilitation Centers - Review

HR Manager, Rainbow Rehabilitation Centers
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Pros: Customer support
Cons: Report writing is difficult

Mobile Mini, Inc. - Review

Sr Recruiter, Mobile Mini, Inc.
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Pros: Ease of Use Ability to customize
Cons: Lack of time to keep up with the changes

The Spark Agency Inc. dba Switch Liberate Your Brand - Review

Payroll Specialist, The Spark Agency Inc. dba Switch Liberate Your Brand
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: Pros: Ease of use
Cons: Training is a little lacking

Jordan's Furniture - Review

Human Resources Mgr, Jordan's Furniture
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Pros: Great support, seamless transition to career page, highly customization, dual communication with applicant, storing of all forms within iCIMS, integrated with OrangeTree.
Cons: Poor job board posting options, more training on navigating reports feature, high expensive costs for I-9 tracker vs. using stand alone vendor (equifax).

First Supply LLC - Review

Director, Human Resources, First Supply LLC
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Pros: Customization, ease of use, excellent customer service
Cons: Hard to think of any. There have been times when I wished I could talk to a live person over a weekend.

Jacobs Technology - Review

Database Administrator, Jacobs Technology
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Pros: Continuous improvement, listen to the customer needs, SME for Jacobs, very proactive customer service.
Cons: Sometimes issues are not completely resolved - still waiting on a search error issue.

USAA Real Estate Company - Review

HR Generalist, USAA Real Estate Company
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Pros: Integration of various areas such as the communication center. You don't have to leave where you are at since it opens up in a new window.
Cons: Very boxy feeling. Trying to create a custom report. Would like to see more options regarding OFCCP & AAP compliance - better way to report notes and disposition codes. Etc.

HRHH Hotel/Casino, LLC d/b/a Hard Rock Las Vegas - Review

Employment Manager, HRHH Hotel/Casino, LLC d/b/a Hard Rock Las Vegas
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Pros: Scalability, reporting, customer service
Cons: N/A

Edison Mission Group - Review

HR Manager, Edison Mission Group
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Pros: User friendly. Flexibility to meet needs of particular organization. Ability to expand to use all features, or only a few if that is all you need.
Cons: Hard to delete data that is no longer usable and tends to clutter the system.

Bayada Home Health Care - Review

Associate Director of Recruiting, Bayada Home Health Care
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Pros: Ease of use, cost-efficient, quick deployment
Cons: Silo system from our other resources, integration with Outlook, mobility, drag & drop functionality.

Maverick Technologies - Review

Senior Recruiting Specialist, Maverick Technologies
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Pros: easy to create and track candidates ability to configure to our needs vice being a global platform with rigid guidelines
Cons: with so much data in so many bins, creating reports can be very time consuming. I will say, however, that working with tech support to assist with report creation has been terrific

Community Health Solutions of America, Inc. and its affiliates - Review

Project Manager, Community Health Solutions of America, Inc. and its affiliates
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: Pros: We are just implementing now but most favored features are social connectivity, resume OCR, ability to integrate with preassessment tests.
Cons: Would like a little more flexbility re field for candidate to enter employee referral name

Cornerstone Healthcare Group - Review

Corporate Manager of Talent Acquisition, Cornerstone Healthcare Group
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Pros: Ease of use, free and regular upgrades, reporting, user admin customization ability.
Cons: Must purchase CRM to track sourcing activities. Inability to complete multiple steps in the applicant flow on one screen. You must change, save and close. Then open again, change, save and close.

Surescripts - Review

Manager, Human Resources, Surescripts
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Pros: Ease of use
Cons: None really

Brailsford & Dunlavey, LLC. - Review

Director of Human Resources, Brailsford & Dunlavey, LLC.
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: Pros: Communication Center Offer letter templates DNQ feature Ease of managing candidates
Cons: Scheduling meetings through Outlook has always been complicated

Amplifon USA - Review

Director of HR, Amplifon USA
5/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: Pros: Easy to use, very intuitive
Cons: Sometimes it is slower then I would expect.

Resource Technical Management - Review

President, Resource Technical Management
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Pros: Thorough in its function
Cons: The layout and buttons are confusing (mouseovers with the name or something would be nice)

Master Halco - Review

Talent Manager, Master Halco
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Pros: Allows for a streamlined process, robust reporting tool and great customer service.

Cons: Cumbersome navigation to move application flow status and not very intuitive.

South Shore YMCA - Review

VP o HR, South Shore YMCA
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Pros: Service is very good! Communication center works very well - great tracking.

Cons: I have not enabled everything yet - only onboarding. So far so good!

Guthy Renker Fulfillment Services - Review

Hiring Manager, Guthy Renker Fulfillment Services
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Pros: Can process multiple candidates with little time invested.

Cons: Not being able to direct information from an iForm into a profile.

Town & Country Markets, Inc. - Review

Hiring Coordinator, Town & Country Markets, Inc.
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Pros: Simple process for job posting with editable fields on most user-relevant fields. Keeps track of all of our applicant info effectively. Mobile access is very helpful.

Cons: Lag times/stalls when using internet explorer; limited ability to flag candidates with specific info that is viewable on the appflow screen

Crane & Co. - Review

HR Employment Administrator, Crane & Co.
3/5
Overall
3 / 5
Ease of Use
4 / 5
Customer Support

Comments: Still learning the system

Accordion Partners - Review

HR Associate, Accordion Partners
4/5
Overall
3 / 5
Ease of Use
5 / 5
Customer Support

Comments: The pros are the customer service, reporting functions, and search ability.
Definitely customizing iCIMS to your liking. Don't have enough time to go through all the classes and guides to learn about customizing a report.

Archimedes Global - Review

Director of Recruiting, Archimedes Global
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Extremely functional. Anything that I have attempted to accomplish can be accomplished through the system. Very happy with this system.
Layout is slightly confusing/difficult to get used to versus other platforms that I have interacted with...

University of Utah Health Care - Review

IT Manager, University of Utah Health Care
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Allowing flexible configuration
Needs a talent CRM, and an applicant front end like jobs2web

Catholic Charities of Onondaga County - Review

Employment Manager, Catholic Charities of Onondaga County
4/5
Overall
3 / 5
Ease of Use
4 / 5
Customer Support

Comments: Pros- Tech support always available and helpful.Affordable.
Cons:Lack of flexibility w iCIMS now features such as employment application. System configuration limited w iCIMS now Learning is trial and error for those who do not want to call customer support.

CVPH Medical Center - Review

Retention Support Director, CVPH Medical Center
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Flexibility
Lack of ability to put if/then logic behind fields.

Metroworth Consulting Ltd - Review

Company Administrator, Metroworth Consulting Ltd
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Increased ability to track candidate activity and report on this data.
No SMS functions The new release has adopted a different look to the CV tab on a candidate record and even though you get a zoom in/out tool, this doesn't always allow you to scroll across the CV.

Entegris, Inc. - Review

VP, Human Resources, Entegris, Inc.
4/5
Overall
5 / 5
Ease of Use
2 / 5
Customer Support

Comments: Ease of use most of the time.
Your help desk is frequently not very helpful. They need to listen before answering. They do not do that well.

Coldwell Banker Reliable - Review

Recruiting Director, Coldwell Banker Reliable
3/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Organizing our resumes, classifying applicants, applicant tracking.
Indeed can't scrape sites with less than 3 openings, I don't love the applicant interface.

JMJ Associates - Review

Corporate HR Business Partner, JMJ Associates
4/5
Overall
2 / 5
Ease of Use
4 / 5
Customer Support

Comments: We're still in the implementation stage so, I don't have too much to comment on at this time.

Applied Systems, Inc. - Review

Team Lead - Recruiting, Applied Systems, Inc.
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Customer Support Customizable Ease of Use
Candidate search can be confusing with all the fields, etc., involved I love the new resume via feature, but ever since it was implemented, the system does run slow from time to time

BookIt.com - Review

Senior Recruiter, BookIt.com
5/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: User friendly system, keeps us organized, easy to navigate and access candidate information as well as job templates.
Implementation has been slow, they go over basic functions but not detailed information such as how to build specific reports and creating specific searches.

The Bridge of Central Massachusetts - Review

Human Resources Director, The Bridge of Central Massachusetts
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: The applicant tracking, ability to communicate with hiring managers and the applicant
I do not have enough training / knowledge to use all of the features that are available

Cumming Group Inc. - Review

Talent Acquisition Manager, Cumming Group, Inc.
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: In order: 1. Customer Service 2. Configurabable 3. Cost 4. The platform has grown with our company .
The reporting function is too cumbersome. You have to be an advanced user to create good custom reports. Certain add-ons should come with RECRUIT such as social distribution. Its standard in TA today.

Talmer Bank and Trust - Review

Talent Engagement Support, Talmer Bank and Trust
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Pros: Automated workflows, bank of data, good reporting, flexible data fields and configurations, attractive interface.

Cons: No point-in-time reporting.

The Bon Ton Stores, Inc. - Review

DVP of Talent Acquisition, The Bon Ton Stores, Inc.
3/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: It's simple and clean.
A couple features are lacking.

Sambreel Services LLC - Review

Director of Recruiting, Sambreel Services LLC
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Highly organized system, automation, reports

Hiring manager interface troubles (difficulty with UI), look and feel of application (UI), sorting applicants

Aspen Dental - Review

Sourcing Specialist, Aspen Dental
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Pros: Easy to configure and learn.

Cons: Some reporting issues.

Time-O-Matic, Inc - Review

HR Manager, Time-O-Matic, Inc
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Pros: Very powerful! Broad range of functionality. Connect feature is powerful. Love new email support!

Cons: Some features complex/difficult to remember how to use for hiring managers and limited-time recruiters.

MSC Software- Review

Benefits Manager, MSC Software
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: The global HR reps can update everything in one place to manage job openings

Cons: No Comment

Overall: iCIMS has the whole package to support our recruiting efforts.

Liquidity Services, Inc.- Review

Senior Corporate Recruiter, Liquidity Services, Inc.
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: No comment.

Cons: No comment.

Overall: iCIMS provides a full scale solution that satisfies all of our recruiting needs and I have always received the highest form or customer service.

Customer service is a top priority for me and I believe that many companies have lost track of that priority over the last several years; however, iCIMS is not one of those companies. Whether its a quick question for the help desk or a compex issue that I need help from my Relationship Director on, I always get the best service and together we conquer any issues that arise.

Flad Architects- Review

HR Manager, Flad Architects
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: iCIMS customer support, resume parsing, ability to apply via LinkedIn, communications center, etc.

Cons: The only "con" we have discovered with iCIMS right now is the limitation of 1MB for resume and document upload. It would be great if this could be increased to 5MB or 10MB. We receive a lot of portfolios that exceed 1MB and right now we are having to save them separately, outside of iCIMS.

Overall: iCIMS has excellent customer service. It has been a great experience from the initial demo through implementation to every day use.

iCIMS customer service has been top notch...I can't say enough about all the positive experiences I have had with every person at iCIMS. We also think iCIMS is a great product. Thanks for making my job easier!

Hancock Regional Hospital- Review

Senior Recruiter, Hancock Regional Hospital
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: Demos/webinars offered from the ease of my office

Cons: No comment.

Overall: Customer service as well as the product and services offered, quick response time to my inquiries as well.