Who Uses This Software?

Timely is effortless booking software for smart businesses in the health & beauty service industry such as beauty & hair salons, massage therapists, health clinics, fitness trainers & yoga studios.


Average Ratings

412 Reviews
  • 4.5 / 5
    Overall
  • 4.7 / 5
    Ease of Use
  • 4.7 / 5
    Customer Service

Product Details

  • Starting Price
    $20.00/month/user
    See pricing details
  • Pricing Details
    No contracts, no setup fees, no hidden costs!
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Mobile - iOS Native
  • Training
    Documentation
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • Timely
  • www.gettimely.com
  • Founded 2012
  • New Zealand

About This Software

Timely is beautiful & effortless booking software specially crafted for hair salons, beauty clinics & spas. Free yourself to spend more time with your clients. Timely empowers you to organise your business, staff & clients with its brilliant calendar. While freeing up your precious time with online bookings, automated reminders & daily administration tasks. Work from anywhere with Timely using any computer, tablet or smartphone. You wont need to be in the salon to keep an eye on your business.


Features Checklist

  • Appointment Reminders
  • Automated Scheduling
  • Calendar Management
  • Group Scheduling
  • Meeting Room Booking
  • Multi-Location
  • Online Scheduling
  • Payment Processing
  • Recurring Appointments
  • Reservations

Product Reviews

Loved it but now Meh...

3/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: Not
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Comments: I'm using timely maybe two years, i thought it was awesome and this was my first and only experience with an online booking system. these days ( after they raised the prices) I see lots of glitches, have clients regularly complaining the booking online doesn't function properly. We also had bookings coming in approx 5 to 10 min apart yet booking same slot this caused a loss of some clients and bookings. Ive raised lots of issues to them over last few months and 99 percent of the time they deflect the issue to something on our side. Im pretty tired of it now, especially since i pay about 100 euro a month between reminders and monthly fees. To me these days its no longer worth it, with better systems out there for less money. Nothing more annoying than being told something is your fault every time you raise an issue. So laters Timely!! We find something better for sure

Pros: I liked how easy it was to use

Cons: All the glitches Cost

Recommendations to other buyers: theres better out there now and more competitive prices

Simply Brilliant!

5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Comments: Love love love this calendar! It has simplified my working life so much! The support team are great. Any problems are sorted out quickly and efficiently - and they all sound so happy! Amazing

Pros: everything

Cons: none

Superb customer focused

5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Comments: As ever Timely have delivered a customer focussed product that delivers all that is required and more. Love the greater flexibility of the new app and the recently added activity page is fantastic for me being self employed to keep track of bookings when I'm out and about.

Pros: Lovely functionality and easy to use

Cons: Would like to see customisable customer follow up emails and reminders. The current integration with MailChimp is OK but rather convoluted.

Recommendations to other buyers: On the odd occasion screen re-sizing doesn't work when making a booking meaning your typing and cannot see what is being typed.

The perfect solution for a golf coach!

5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Comments: I have been using Timely for over a year now and absolutely COULD NOT imagine my business without it. Everything from the classes, scheduling not to mention the integration with my accounting and email marketing software, it is truly by far the best product I have introduced for my business. Thanks to the guys at Timely I can now focus on doing what I love and let their awesome software handle the tasks I don't. Thanks guys!

Pros: Everything

Cons: Nothing

Recommendations to other buyers: Must buy.

Great software!!

5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Comments: Love this software, easy to access from anywhere which makes it so usable. Never miss a client as you can book them in from home on your days off using your cellphone or home computer. Absolutely love it!

Pros: Versatility.

Cons: Nothing.

Recommendations to other buyers: No

Unbeatable *****

5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I have been using the Desktop version of Timely for over two years. The App is a great addition. I have used other clinic software that are many times the price and they don't come near the ease of use and functionality of Timely. I can't imagine how we ever did without it. Keep up th good work, Timely Team.

Great software, good application, great business

5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Was a seamless integration and have been the best thing that every happen to our business. Has certainly made us money

Simplicity and effective

5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Comments: I think timely is amazing! From their apps and ease to use between my devices from anywhere! To the support team who are always prompt in helping as much as possible! The features make everything for my bookkeeper and my self in order and easy! I have been so happy to have joined in my schedualing with timely, my clients love how easy the online booking is!! Even when I'm on the other side of the world. Way to go timely!!

Pros: How I can use it anywhere, anytime, and from any device!

Cons: Hard to think of any

I love love this product

5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: It helps me so much as I work on my own. I don't have people forgetting their appointments because of the text messaging. It is so easy to re-book clients and give them a print out of their appointments.

Great Little app that needed to happen

5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support

Comments: We have been using Timely for years and love the app. Has most of the functionality we need without having the use the desktop site.

I love Timely

5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: So easy to use.
Adds up the end of day invoices can get reports for end of the month.
Everything is backed up do need to worry about it getting lost. Can use phone, computer or tablet to versatile.

Easy and functional

5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Comments: Love what we can do with the Timely app, can't wait to see what else will be added in the future. Super easy to use and has most of the functions I need.

Pros: Can do most things that you can do from main software.

Cons: Would love access to reports from the app.

SHOOP london

5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: I really like Timely. It is an easy application to use. When it comes to tax time my bookkeeper downloads my info to an excel file. Never have to do any bookkeeping. It's saved me lots of money and lots of time in accounting.
A photographic receipt extraction and a saving application would be an amazing feature in the future.
The support team is great.
I would definitely recommend Timely to anyone looking for an efficient easy to use application.

Functional, easy to use and affordable

5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Comments: Timely offers all the functionality and quality of other scheduling software programs for half the price. Timely is simple, easy to use and beautifully designed. Timely is easy to navigate even for folks like me with very little scheduling software experience. I would suggest Timely to anyone looking for a simple, easy to use, fully functional and affordable way to organize and streamline their scheduling process.

Pros: It is simple, beautifully designed, easy to use and has all the features of more expensive software programs. The phone app is also very easy to use and navigate. I use it almost daily to check my appointments and make changes to my schedule. I am so happy I found Timely!

Cons: I would like to be able to offer certain services on certain days only through the online scheduler integrated into my website.

Recommendations to other buyers: Nope. Keep up the good work. I love your product.

So easy and reliable

5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: Not
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Comments: I've been using the Timely app for over a year now. My client loves the text and email reminders. They also love how easy it is for them to book online. It is so simple for the salon to use as well. My girls love it. Can't say enough good things about Timely.

Pros: Easy to use, reliable, text reminders, history on clients is easy to look up.

Cons: Not much I don't like.

Love Timely!

5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
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Comments: I love that I found timely a few years ago. I have been so happy with the quality of the app and the service to provides to me. After using shortcuts for years and I've been very happy to switch over. Like all things, development takes time and there are a few things that it can't do for me yet, but they are in the works! I would never look back and I've recommended this app to a few people now, and they love it just as much! Great value for money! Thank you Timely! Bianca

Timely Awesomeness

5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I have been using Timely for over 2 years. The features are great. It keeps me well organized and my staff can easily use the app to update the calendar when they are away from the office.

Great salon app!

5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Been using this for over a year now. Have always been very pleased with it. Only one glitch in all that time and the Timely staff promptly handled it.

Well structured

4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Comments: Always easy to use the timely app, well thought out and great when you are on the run. I always hope for more functionality to provide value for money.

Great, easy to use booking software

5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Comments: Get timely took about 5 minutes to learn which was great, as learning new software when you're running a business can be a headache. I'm finding great new things every day which are making not only bookings easy, but also organizing my whole business, making my whole life much easier.

Pros: I love everything about this software.

Cons: I think that there could be an option of adding an attachment to automated emails. I have to send our terms and conditions in a separate email, but it would make life a lot easier to send automatically with booking confirmations.

AMAZING PRODUCT

5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Timely is just so easy to use, I am not a report man but since I have been using Timely (about 3 years now) I just love the report button, when it used to take me hours to add up what my team took in a year or month it takes seconds to find out what each individual person has taken in sales or products. Customer service is fantastic if they don't reply when you call they will always call you back. I cannot speak highly enough of how fantastic Timely is.

Easy to use calendar

5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Comments: Great and easy to use a calendar. Excellent value for money. Always new features coming. Great support.

Pros: Easy to use and cheap

Super easy to use

5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Comments: Everything is clear and simple to use, clients LOVE the online booking feature via my Timely mini website and the txt reminders take the pressure off me to remind clients of their appointments and reduce my no-shows. Highly recommend and I don't think id ever change systems!

Pros: easy to use

Cons: none at this stage

Above and Beyond Customer Service

5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Comments: Amazing customer service.
always answers your questions promptly and is always available for you
The program is very customizable and user friendly for all.

Pros: Accessible from anywhere at anytime - all staff are able to use this and keeps everyone updated - know who is available to teach, where and what time.

Cons: Nothing we have come across.

Great software

5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We have been using timely for 12 months now for our business and we would be lost without it and we thank the owner and workers for producing such greatness when it comes to something that helps a small business make bookings and keep in time with schedules day in day out. Thank you

Colin William Hair & Beauty

5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Comments: Everything you could possibly want in a booking and appointment system. Makes life so much easier from stock levels gift vouchers and full accounting built in. Always constantly updated and you can even request certain tweaks to be made, I have done this and it's great to see the changes made and a lovely email to back it up. Keep up the amazing work.

Regards
Colin

Pros: Everything

Cons: Can't use Worldpay with it to take payment and deposits, would be great if it worked with the Apple Watch.

Great booking system

4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Comments: Very happy with Timely since setting it up a year ago for my Remedial Massage therapy business. Clients like booking online and getting SMS reminders. Reduced no-shows and time wasters, affordable, very easy to use, professional.

Great for most

5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Comments: I used Timely for free for a month. I was moving from one system over to timely and needed help moving over all of my client info. The scheduler I was moving away from wanted to charge me $ to retrieve my data. For a small business that just didn't make any sense to pay that money. Timely helped move my data over for free. They were great but in the end, I need something to track and charge clients for sessions and keep detailed transaction info.

Why isn't everyone doing this?!?!?

5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Comments: Their customer support is amazing, which I have only had to use 2x, they are that good! To have your calendar access anytime anywhere on any device, who wouldnt love it!! And with the ability to send text reminders to our customers phones has cut down on missed appointments drastically! This service is a must for our family owned business. Wouldn't do without it!!

Pros: The price is perfect, and with all that they offer -- Id expect to pay much more. I love the services and accessability of the gettimely calendar. And if theres a problem, they are all over it right away. Cant say enough good things about them!

Cons: I wish that it was also an ap that I could put on my phone and devices, that way I wouldnt have to get onto the internet just to check the calendar, but its pretty perfect as it is. :)

Recommendations to other buyers: Its amazing, and thank you for all the personal care you take in your customer support, I love talking to a person! You have created something amazing, I tell everyone about it!

I love it! It's a Godsend! Just a really good product basically (Not getting paid to say this btw)

5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
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Comments: Quite easy to use too, tho I had to have a bit of help at first as I'm not that techy... but it streamlines SO many processes it makes you wonder how you did all that stuff before... they keep updating too and it creates a really professional look and feel too ...

Pros: So many great features that streamline everything and makes your business look professional.

Cons: Sometimes its not obvious what the little icons are for or what the descriptions of the features are... perhaps a legend ( or little window that comes up to explain? maybe a tutorial (maybe there is one I must admit Im not sure

Recommendations to other buyers: Suggestions or tips for how to use certain features that we may not think to use

Amazing System Affordable and Efficient

5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Comments: It took me over 12 months to decide on a system after looking at the pros and cons of many systems. I decided on TIMELY and have not looked back.
As a specialize service that provides Cosmetic Tattooing, Beauty Services and Cosmetic Tattoo Training (sometimes throughout Australia), we needed a system that could allow us to book in treatments and groups, but also model appointments for the students learning Cosmetic Tattooing, on the same day.
We have been incredibly happy with our choice and would recommend TIMELY to other salons. The system is really easy to work and easy to add extra staff as you expand. The TIMELY staff are very helpful and they are constantly looking to improve the system.
I have no hesitation in recommending TIMELY, my only problem is I didn't start sooner.

Pros: easy to use,

Cons: Doesn't allow for fortnightly rosters.

Recommendations to other buyers: would like the ability to search by telephone number for clients. Would like the ability to add before and after photos.

I love timely!

5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Everything about it is great!!! Incredible features and their customer support is second to none. I rely on it heavily for my work and it has never let me down.

My timely time

5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Comments: Hey since being with timely it's great my clients can book easily as well as adding services etc.
Very happy with this!

Pros: Easyou to maneuver theough

Cons: N/A

Fantastic Software and Service

5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Fantastic software and company to deal with, my clients have all commented on how easy it is to make online bookings, my time has been freed up allowing me more time with my clients' needs.
Great company to deal with, always looking to improve their product.

Brilliant!!

5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Comments: Been using Timely for a while now for my personal training business and it's by far the best booking and invoicing system I have come across! I have tried other systems but they were either too complex, unsuitable for my business needs or extremely slow. I love how it sync's to MYOB too, saves so much time; but the stand out feature for me, which sets it apart from any other system, is the customer service you receive. No question goes unanswered and their response time is quick. They treat you as a person, and not a number. Timely has grown since I first started using it, newer and better features are always being added and built upon, and throughout this time their exceptional customer service has remained as brilliant as ever. Thanks guys, keep up the good work!

Pros: Ease of use Features Customer service Speed (no lagging) Price

Lifesaver!

5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Comments: Adding the use of Timely to our business has allowed us to give our customers the freedom to book their appointments at their own convenience wherever they may fit in their schedules. This saves us and them so much time and frustration. Having the reminder texts with the address attached is so convenient!
Thank you Timely Team!

Pros: It is very easy to figure out and use as I am not very tech savvy!

Cons: Not having used it earlier!!!

One very happy customer :-)

5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Comments: Love Timely and I am so glad I decided to get an online booking system (prior to this I used a diary and spent many hours getting appointments booked via txt and phone conversations). Seamless now and my clients love the fact that they can go and book themselves in, easy peasy!

Pros: Easy for tech un-savvy peeps like me.

Cons: Still don't know how to use all features ...yet!

Recommendations to other buyers: Love to join in on an in-house training session...rather than online service.

Life Saver!

5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Timely has given my business a professional boost. My clients love how easy it is to book in and it has reduced my time spent on the phone booking and rescheduling clients. Now I have more time to spend on other aspects of my business and personal life. It has saved my life! I used to be on phone throughout the day, in between clients and throughout the evening as well. With Timely, its been easy to grow as a business as well. Adding staff and rostering has never been easier.

Fantastic customer service

5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Love your customer service. Love the privacy option for your screen. Great value for your money. Would recommend.

Like it a lot

4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Comments: I use it over a year. Very easy to use. Clients like the reminders. For me that cuts a on no shows. I can access my schedule from any place in the world and make changes. Clients love to be able to make appointments on line. That helps with more bookings, because clients can book at any time of the day and on my days off. I like it.

Pros: Easy to use, well laid out.

Cons: Some times it is lagging. Takes time to reboot and reload.

Recommendations to other buyers: If it is possible to see on the screen all workers schedule for a whole week.

Easy for me and clients

5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Comments: Easy to use anywhere from any device. Linked through fb and website. Clients love using it and changing appointments no longer require me.
Reports help me to keep tracka nd can upload straight to my bookkeeper or allow her access without rest of details.
Love the connections and updates to mailchimp for my emails also.
Has made life super easy.

Pros: Ease of use

Cons: I use 2 rooms at a time for 1 staff member and I seem unable to set this up without extra cost. Also wanting to use donation of service and create voucher without cost/payment.

Timely is Likely What You're Looking For

5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Comments: I've been using Timely for about a year now and I've been very satisfied with what it offers for the (absolutely reasonable) amount of money that I pay each month.

What I like most about Timely is its ease of use coupled with clean and beautiful design. The team behind the app has obviously gone to great lengths to make sure the UI is top notch.

For the market Timely goes after I can't name any flaws. The only word of caution is to make sure you don't need something with more features. For the price, Timely does have a ton of features but depending on the complexity of your business it may not be enough.

Let's compare Timely with the equally well designed Front Desk. Here are some things that it has which Timely doesn't:

- Courses/workshops
- Wait list management with auto enrolling
- Deeper/more detailed Mailchimp integration
- Client self check-in iPad app
- Staff Payroll
- Deep client/staff notification customization

The other side of the coin is that Front Desk starts at $129 USD per month where Timely starts at $15 USD per month. It really all depends on the kind of features that you're looking for.

Does its job

3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
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Comments: I am generally satisfied with this software. I really like the fact that now I can just pull up customer data on my phone. What I don't like about the new update that I cannot no longer use this booking software as a POS system. I used to be able to do it, but that fiction either went away, or it is so well hidden that I can't find it. This is the only thing that keeps me from giving this app five stars.

Pros: Love the added functionality on the up. Looking up customers on the phone feature is really important to me.

Cons: Since the update I either can't or don't know how to use this app as a POS system.

Recommendations to other buyers: Please bring back the "raise sale" button!!!!

Great tool for making life easy

5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: Not
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Comments: The last thing You want to do when working in the industry is paper work and reminders. Timely does it for you and you can have the freedom to become the best in your feild

Pros: Easy Text reminders Self booking button for clients Invoicing

Cons: Not being able to invoice via phone

Great addition to our business

5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Extremely
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Comments: Started with Gettimely about a year ago. Great experience. If you are just starting your business I'm sure the coordination with quickbooks online is great. For us because we have been using quickbooks along time the coordination is not something we can use. But we love the booking service and the clients really like the online booking feature. Easy to use, very customer friendly

Pros: Customer online booking

Cons: didn't coordinate as well as we hoped with quickbooks

Recommendations to other buyers: N/A

Work/life balance made so much easier with Timely!

5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: I run a small beauty salon with 3 staff and over 1000 clients. Timely has changed my life in so many ways and I am so glad I made the decision to go with them.

I can now confirm client appointments on the move, check times and amend staff working hours and so so much more.

As a busy mum and a business owner this software allows me to multi task and helps take the stress out of running a business.
Thank you Timely!

Pros: App for my phone, easy to use.

Great product, but the smartphone app needs work!!

4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Comments: Love Timely on iPad and desktop. On a smartphone app it needs work! Use mainly for classes and still can't do class attendance....

Williams HR Review of Timely

3/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Comments: Timely is a good booking system, but its integration is limited to Windows based environments & for us this a pain point, as we use Apple Macs. I like its product & sales tools, but feel these good be better set up, as when you have several products & services they look clunky as a list which you can't filter in order to catagorise.

my clients love it!

5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: using Timely has changed the way I run my business for the better. My clients love the ease of online booking and I have more time to focus on my work than calling clients back when I have missed their calls when they want to make a booking. Best thing I I have done for my salon is using Timely!

Cleanse Review

3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: I have enjoyed timely, a few issues along the way but the staff are great in helping to troubleshoot

Pros: Functions

Cons: I can't find a way to give a receipt or backdate a invoice - separate from that days date

Recommendations to other buyers: Some clients do not get the emails yet sometimes they do

Everything I've been looking for for a long time

5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: We started using the software about a year ago, and have not looked back. It is easy to use, reliable and you can use as many or as few features as you like. Any time I have been unsure how to do something, I have emailed the admin staff and they have got back to me with a detailed response very quickly.

Pros: Easy to use Easy to navigate and set up Reliable Help is always at hand if needed

Cons: Not a fan of the new update. It gives the option to switch back to the old version which I have done, but every time I open the app it asks me to switch to the new one. I just don't like change and have the view "If something is working well, why change it?"

The savvy business must have!

5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: Do you have a busy business? Do you want to invest your time more productively? Do you want your customers to receive a professional service?

If you've answered yes to the above then I highly recommend this booking software.
Business and customer service has evolved over the years, its more important than ever to be on top of your game. Who and what is bringing in the quality revenue? Providing your clients with a service that works alongside their own hectic schedules.
With many competing brands, what are you doing to go above and beyond for your clients and managing your firm as effectively as possible?
Timely has boosted my dog grooming business and assisted in increasing my revenue, the best business decision I ever made.

read my full review rlwlifestyle.tumblr.com
Facebook rlwlifestyle
Instagram Rebecca wattam

Pros: the customer service

Cons: Haven't come across anything

Recommendations to other buyers: Read my full review rlwlifestyle.tumblr.com Facebook rlwlifestyle Instagram Rebecca wattam

Jane Andrews Timely Review

5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: It seemed daunting to go from my appointment book to a computerised system and now I don't know how I managed so long without it. I have more time to work on my Natural Health and Wellness business and clients think it is more professional.

Pros: I don't have to be up late organising appointments for clients and I can put in personal events as well as work ones.

Cons: All good.

Recommendations to other buyers: Do the free trial and get used to it and spend time customising it to suit

The best ever.

5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: It's amazing. I cannot even begin to explain how more organised my life is.

Personal training is ideal because you can upload a photo of the clients before the. U can add in their training programs send them texts.

I'm a hairdresser so it's almost made for me.

Someone else runs my social media while I just do my job which is great..

Pros: The ease. The help. There's always updates. The different colours for OCD people like myself. The organisation of it.

Cons: Probably the price of the text messages but that's understandable as if definitely makes my clients show up because they can't forget ¿¿¿¿

Timely Review

4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: We love using Timely but we would really like to be able to see the whole week in one go using the mobile app. That feature would make my boss happier :)

Pros: Easy to use

Cons: Still have features to improves (mobile app weekly viewing, returns etc)

very good tool for salon boooking

5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: I am using gettimely for nearly a year now and I am very happy with it. I highly recommend it to every salon owner.

Pros: accounts

Cons: invoices

Timely Review

4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: I have been using Timely for scheduling and invoicing for almost a year now. It's been so easy to set-up amd use. My reception staff have found it easy to learn and work. Being clinic but also mobile based, Timely allows me to do what I need in any situation/location. I love the unpaid invoices report as I can pull it up at the end of the month and I know exactly where my invoices need to go.

Appointments made easy

5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: I am very happy with the decision to go with Timely for my appointment software, It is so easy to use. I love the integrated web booking site , and so do my clients. The fact that you can purchase a Gift Voucher 24 hours a day, 365 days a year has also been a fantastic option for my clients here, and their families overseas, with the seamless PayPal integration making it so simple.
I'm very pleased with Timely and would happily recommend it.

Pros: Its ease of use

Cons: The stock control side needs a bit of work.

Great for my business

5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: I have had only one no show since using this platform and she booked another appointment the next day.

Pros: Easy to use

Cons: Need an option to offer discount specials for a time limit

Awesome booking system!

5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: So easy to use. So much better than other 'free' apps I have tried. Im so much more organized now. Love it!!

Highly recommend!

5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: I love using timely, its super simple and easy to use, and they offer great support if I'm ever unsure of anything. I highly recommend this system!

Ticks the boxes

4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Timely has helped me decrease the number of missed appointments due to its handy email/text reminder system. It also has the capability to schedule appointments the way I want to schedule them, not the way the software tells me I can.

Awesome Program

5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: Timely makes our business easy. Service is prompt helpful and easy. Time reports daily reminder SMS's sent to client + emails.

Pros: Automatic reminders, time planning

Easy and efficient scheduling for me and my clients

5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: I've been using Timely for just over year I find it very easy to use and my clients love being able to schedule themselves online

Cons: The one thing I would change is the outgoing confirmation emails, I wish they or more customizable templates. Also I wish the confirmation text would come from a five digit number like most other automated systems sometimes it confuses my clients when they see a 10 digit number with an area code that is different every time and they try to contact me through this number

Works well for us

5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: Works well never had any outages so happy with it............................................................................

Pros: ease of use simple

Cons: Having to copy the address each time

Why I love Timely

5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: I absolutely LOVE Timely!! It is SO easy to use, is affordable, the staff are friendly & incredibly helpful & are very speedy to reply. Anyone hesitating on whether or not to use Timely hesitate no longer as you will be so happy!!

Pros: I love how I can login from anywhere & so can my employees

Time saver

5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Keeps me on track & organised at all times. As my business & services grow, I can easily modify timely to suit. The program automatically collates data I will require for tax & stock purposes.

Pros: Easy to use & quick information at a touch of the screen

Recommendations to other buyers: I have customised my treatments

Super Happy!

5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: I did a lot of resurch before I decided to use Timely, and I could not be happier! It's so easy to use, the reports you could track your work from are as good as the bigger name software, but for a fraction of the cost. I have recommended this sight to all my friends!

Pros: How easy it is to use along with the features..

Cons: Non

Best Online Booking

4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: Podocanada is a small orthotics practice. I used to book using Patient Appointment Manager. I was searching to switch to an online software where client can book there appointments. It s been a year now using Timely. I am satisfied.

Pros: Most online booking software share the same functions: booking, reminder,... I think that Timely is the easiest and quickest for client to book there own appointment and to reschedule as well.

Cons: Compared to the software I used before, I cannot in one click see a patient history with notes added on every visit.

Recommendations to other buyers: I use only the booking section. Selling and invoicing are done on a separate accounting software suitable to Canada.

A software that truly streamlines business operations

4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: We are a health and wellness business specializing in massage therapy and corrective exercise. We were at one time using a server/client software that served as a scheduling and POS system. The software was expensive annually, had hefty monthly fees for features that should have been included. The features it did have were poorly implemented and pieced together. Customers voiced their concerns and opinions regarding our checkout and scheduling processes. Moving to timely was a move to streamline and create efficiencies. It was also to reduce overhead and hardware maintenance. The move to Timely has brought some great features to both our staff and clients. We've have nothing but positive feedback.

Pros: The simplicity of the user experience is great. Clean UI allows for quick and easy scheduling and checkouts. Clients love the online appointment booking. Paying during the online booking has been a positive experience. Our staff enjoys the mobile remote access and notifications when appointments are booked. We also enjoy the continued support and enhancements being made to deepen the software.

Cons: If there is one feature we could get, it would be an integrated POS. With that said, we currently use Square and it's working fabulously.

My experience

3/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: Started very good but with time realise that they not really open for new changes as far as getting them to action. Everything transferred to a public vote to actually get attention and get into action, takes forever.
Other then that, was charged by mistake and got credit instead of my money back. Annoying

Pros: Booking and invoicing

Cons: No place to keep visit records of clients. Doesn't work in the evening if the Internet company is Telstra( no real solution for it)

Recommendations to other buyers: It's needed client records for every visit

Great software, great service and great saving!!

5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: Its been great, all very straightforward. The transfer from ourother software was the big deal, but once it was complete we coulduse Timely very easily and help was alway quick when you needed it!

Pros: Price, ease of use, cloud based.

Cons: I really wish there were a loyalty programme. Our previous software acculated loyalty points based on a certain amount of dollars spent by the client. You could set the ratio. Without this we've resorted to having coffee card style system which is a bit of a pain. I would happily py a little more for a loyalty programme like our previous one.

Recommendations to other buyers: Nope :)

Superb business tool - how did I manage without it

5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: Moving to Timely is by far the best business decision I have made in five years. I used two online booking systems prior to Timely which were good but the functionality of Timely makes the others pale into insignificance. I come from an IT background so appreciate functionality and integration that truly works. I've just been taking part in the beta test for the new App which is once again a superb piece of joined up software. Timely is also loved by my clients with over 50% now booking online, they love the ability to reschedule without having to call. I am amazed at the number of bookings that come in from the early hours. The financial side is also brilliant I simply print out a report and give it to my account. The front end dashboard keeps me up to date with how my business is performing. Gift voucher sales yet another fantastic business building tool. Finally I must mention the recent intro of helpful mailings with ways to build your business. Well done Timely.

Pros: Easy to use and view calendar, love the drag to reschedule option. Reports well thought through giving me all I need. Voucher sales. Client records with easy to see historical data via the dashboard.

Cons: Clients (and me) would really appreciate the option to login to their account

Small business

2/5
Overall
1 / 5
Ease of Use
2 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: It's very clunky. Even ticking off attendance is clunky. I now have two devices on the go, my phone for ticking off & my iPad for note taking.
Otherwise I waste my client's time with the formalities.

Pros: Once you get into it the presentation is clear.

Cons: Multiple bookings still can't happen. We got around it by selling vouchers. Took a while for clients to twig that they needed to buy vouchers for themselves (normally one buys a voucher as a gift for someone else) even though we put big discounts on them. Creating invoices still can't happen without creating a "product." I have to use a different app for invoices.

Recommendations to other buyers: It's on its way to being a great product, but it hasn't been very user friendly in tandem with PayPal. My clients have had problems booking & paying within the specified time, then they go back in & find the spot has gone, when in fact timely has pencilled it in. I employ someone to sort all this stuff out and I have to pay her when my clients encounter the clunky problems and ask her for help. Having said that, she has said that you are very helpful at timely when she really needs to troubleshoot something.

Love Timely!

5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: Timely offered a free, no obligation trial, which proved to be useful. The software is easy to use, can be accessed from many devices, and has great customer support. Even adding Book Now buttons to my website was easy.

Pros: It's cloud based, so can be accessed while you are out and about from any device.

One year on Timely

4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: Timely is a great way to manage your business bookings and invoices. It is jam-packed with features that aren't always obvious, but once you know about them, they make life very easy.

Pros: The support is fantastic - most of the time I'm asking about something that I gently get told I can do this way or that way - i.e. it's about helping you use the system to achieve what you want.

Cons: There isn't much not to like. If you have a new feature suggestion they are keen to look at it.

Recommendations to other buyers: Give it a go and be a little patient in the beginning. Ask for help if you're not sure or can't work out how to achieve something.

timely review

4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: great not being that computer savvy though it would be great to have some one on one support maybe for the first time

Pros: quite easy

Cons: Just need some more one on one support not over internet,,,,maybe a set up

Recommendations to other buyers: no

Elenique Aesthetics

5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: Excellent system, easy to use and great for managing booking and invoices.
Very good for marketing and useful for online bookings.

Pros: Easy to use

A must-have for hairstylist!

5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: I've been using Timely for almost a year and it's made my life so much more easier! I always have my schedule with me and it keeps the communication between the salon and me open when I'm not there.

Pros: Everything!

Cons: Non so far

Great System

4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: Usign the timely calendar has made booking clients in much easier, whether in the office or out on the road - plus we have been able to include an online booking system as well.

Pros: Timely allows us to manage our instructors and locations really well. Everything is programmed in so different services that take different amounts of time are all booked in automatically, including breaks and padding time between sessions.

Cons: As yet Timely does not allow me to see all appointments booked for different locations within the calendar software. It compensates by allowing us to export to a google calendar but this is not the ideal way of doing things for me. I want to see all appointments for all staff in one view. However - Timely do listen and have a team who are working to improve things as they go. I have to accept that my situation is unusual and therefore lower on the priority list to provide a solution - but at least I know it is on the radar. As a small business owner I would prefer keeping costs down as much as possible. I would prefer to see an entry level subscription that allows 3-5 staff without an extra monthly charge.

Recommendations to other buyers: Great software - makes my life so much easier - love the business information features that help me to understand my business better. Thanks guys.

Great Add on thats easy to use & continually improving

5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: very effective & easy to use and set up; disappointed that my time from appointments is not imported into xero's to accumulate WIP as I bill on a time basis. I use the pencilled in appointments to schedule my work on non face to face appointments rather than just block out the time as busy

Pros: sms reminders and online booking ease of setup and use

Cons: would like timely to record my appointments time and send that information to Xero for WIP as I bill on a time basis - improved features for service businesses that bill on time; more colours for coding services being charged more for additional diaries at the same rate

Recommendations to other buyers: love this product

User friendly

5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: I've never used another software other than vcita which was free. lots more features here. pretty user friendly.

Pros: mostly easy. texting confirmations. my clients love it.

Cons: I can't take credit cards for payment while in my software. If I can, I don't know how to do it so I have double the work when I ring someone out. I'd like to have people leave a cc# to hold their appt. I've had no shows and if they left a card # they would not have done this.

My experience of timely

4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: I love timely, it works very well and integrates seamlessly with my POS software. Any problems I have the team are quick to respond and help me out

Pros: Love the online booking and so do my clients, easy to use and easy for clients to change their appointments as needed. Also really like the reports that are available!

Cons: I struggle with the iPad app, it seems to freeze when I am writing the clients notes I would love to be able to have notes templates as well. I write pretty in depth notes about my client appointments, re writing the tests each time is a bit of a hassle, to have it already built in would save me a lot of time!

Miss. Saved me from hassle, and brought me to a new level of professionalism.

5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: I started with timely desperate for a solution to my old way of booking tattoo clients... in a paper binder. I was scribbling and messing up dates, forgetting to call every client to confirm appointments. Until I found Timely on the web. At first use it relieved my strain from all the steps needed to keep track of clients and dates. One of the most valuable business decisions I made.

Pros: All my clients information is easy to retrieve and quick to input. The visual aspect makes finding open appointments easy. The auto email reminder has saved me from the hassle of doing it myself.

Cons: Ic can be easy to forget to save new details and go unoticed.

Totally organizes your time

4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: Easy to use system. Very similar to other expensive systems like shortcuts and hairware but without the price tag

Pros: Online booking system is super easy to set up. Adding staff is easy as well.

Cons: I dont like that I can only do day view with all staff but not week view with all staff. I only have 2 staff so I dont see why I can't view both there appiontments in week view

Absolutely Fantastic Software

5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: I love the Timely software because it is so easy to use. I have very basic computer skills and had no problem setting up and using this system. The support team respond to any queries very quickly and do an awesome job resolving any issues (which are very few)

Pros: How easy the system is and with all of the different reports I can keep track of how my business is progressing

Cons: Not having accounting and book keeping included. There are add ons but for very small 1 person businesses these add ons increase the price which in my case isn't affordable

Recommendations to other buyers: Do yourself and your business a favour and give it a go. You won't look back

Timely review

3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: Great system. Could do with more features. Eg for monitoring of stock and running stock reports for Stocktake, processing refunds,

Cons: The phone app is really hard to use.

Recommendations to other buyers: Value for money, good reports.

Best I've had so far!

5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: I enjoy the international, cross-platform functionality and extreme ease of use of the timely system. I also deeply appreciate the accessibility and candor of real humans working behind the software.

User friendly and awesome

5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: My new small business (a Pilates studio) was looking for an easy-to-use, reliable scheduling system that is also flexible enough to meet our needs. From the initial survey stage, we were hooked on Timely - it's handsome and exploring the features is very easy. I personally had to train our two studio assistants and within one day of training they got the full hang of it. Also, customer service gets back to us within a very reasonable window of time. I made a silly mistake that costs us extra on our first billing and they were happy to refund us. This level of attention to customers is highly appreciated.

Pros: Customer service is awesome, easy-to-use interface, has most of the features that a small Pilates studio needs (ie packages - which is extremely useful). Price is competitive - not too expensive but not cheap either

Cons: Can be further customized to make it more modular and to fit the needs of individual studios. However, I believe that they will continue to make improvements.

Recommendations to other buyers: Try it! I think you'll love it as much as we do.

Great Simple Booking System

5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: It's been really easy to use - probably in the next 6 months will use it for more marketing / promotional opportunities.

Pros: It's been great for my business - sms reminders were the main reason I chose Timely, to avoid No Shows, appointment reminders have been very successful and my students love it......also value for money!!

Cons: I haven't looked into it a lot yet - but I would like to send a SMS congratulations to students once they pass their test but haven't worked out how to do it. I would like to be able to 'inactivate' a customer and not actually have to 'delete' them from the system?

Recommendations to other buyers: It would be able to click on a button to 'inactivate' a customer and a prompt to send a SMS to customer......in my case it would be to Congratulate them on obtaining their P Licence.......

Effective solution for booking demo calls

4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: We were looking for a booking solution for demo calls that would allow our clients to book in real time and not have to request a time and go through the hassle of numerous emails to confirm a call. Timely has had a positive impact on simplifying the booking process and delivering us more demo calls. We've used the support a few times and they've been responsive and knowledgeable.

Pros: Affordable, great integration with Google calendar and the widget option is very nice and easy to embed.

Cons: I'd like to see greater flexibility in the confirmation email, the ability to actually construct an email using a text editing tool and adding attachments would be great. At the moment we have to send a separate email as we have specific instructions and the native options are very limited.

Sole Practitioner- Acupuncturist

5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: Easy to use, great features, everthing at your fingertips, great price, saves time and money. Luv it!!!!

Pros: Cost is a big factor when a Sole Practitioner, the low cost and great product and service is a winner for me!! Get timely offers features that other companies charge a fortune for. I am very grateful to timely for their commitment to their clients and making it possible for me to have access to software that improves my efficiency, is easy and enjoyable to use and saves and makes me money!!!

Cons: The only thing I probably find a little tedious is the confirm buttons and complete buttons. Would be nice if had option to take them off and when raise sale the software automatically confirms and completes appointment. I understand how these are necessary for online bookings and multiple staff, Thank you.

Recommendations to other buyers: Would like a few more features in the app. And do you have an app icon? Would like a one click print, as goes to pdf first but that maybe my windows set up.

Good product to use

4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: good to use, nice interface.
suggest to be able to set reminder from outlook so it will clearly remind you before the meeting.

Very happy

5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: A great fit for my beauty salon. Reasonably priced and provides nearly everything I need! I love how I can access it from my phone, iPad AND laptop too! And, thanks to the cloud, no messy back up procedures either.

Pros: Ease of use.

Cons: I just wish the gift voucher function allowed the price to be entered at the POS. It's a tad tedious and time consuming pre-entering all different amounts.

Great easy system

5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: Great system. Easy to use! Customer service is very attentive and quick to respond with any issues!

I don't know how I did without this. It is awesome!

5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: Very easy to use. Allows me to see different schedule views and create schedules far in advance. The bulletin board feature ensures that every employee can see messages and notices. Employees can view their schedule from their smart phone or any computer. This program has simplified scheduling so much. Employees get schedule change notices which helps a lot. I would never want to go back to printing a paper schedule. My employees really like it, too.

Pros: The time is saves me. The way I can see the total hours for each employee for the week. The way the vacation shifts become unassigned so you know what needs to be covered when someone is going on vacation. The fact that employees have access to their schedule at all times. Overall ease of use.

Cons: You cannot copy one shift and paste it. You can, however, copy a day or week and import it.

Recommendations to other buyers: Every month a friendly email arrives letting you know you are about to be billed for another month. Nice service.

Horrible experience. Save your money and time!

1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: They posted 4 different charges for 1 month of service. If you want to save time and money seek alternative technology!!!

Cons: They charge more than they claim.

Recommendations to other buyers: Seek alternative software.

I haven't looked back

4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: I have saved myself a lot of money since changing to an online service provider. I am really happy with the rapid response to questions or any problems I may have through the email service. It's great that things are simple to use not over complicated.

Pros: What I like most is the easy access to all my bookings etc whether I be at work at home or out having a coffee.

Cons: Not sure whether its my computer being older or internet connection sometimes I find the selection you make e.g. service you have chosen wont appear and you have to re click it a couple of times before it will select. I think there was also something with the voucher set up when some body buys a voucher it would be good if there were some kind of tracking or code for every voucher sold as we manually keep track with expiry dates and voucher numbers in a book.

Recommendations to other buyers: Not really just start using it. Without a doubt they are a trusted company.

One of the best

4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: I have been using Timely for a few months and it has been a great experience. I love how reliable it is on a daily basis.

Pros: The best parts of the timely software are easy online booking/rescheduling, customer profiles, product sales features, and service sales reports.

Cons: I wish Timely had a feature to program different time slots on different days. Maybe there is a way and I just haven't figured it out yet. The app also needs some work. It should have the same features (especially "Customer" tab) as the desktop site. It would be awesome to also have a feature for clients to go online and see when their appointments are, rather than contacting the salon/stylist.

Recommendations to other buyers: I really enjoy using Timely. It makes my work days much easier and gives the clients more control and accessibility.

Great system works well

5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: Works well customers find it easy to use would recommend to others for a booking system thanks for a providing a great easy to use booking system

Pros: Easy to use

Cons: Nothing

Recommendations to other buyers: Na

The Brow & Tint Bar Review

5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: I highly recommend using the Timey and thoroughly enjoy using their software. Its straight forward, easy to use and has everything you need plus so much more! The team at Timely are highly professional and are always available to help. Timely is constantly updating their system with even more new and exciting things to offer our clients as well as making it so easy to use. I love that they send a reminder before your payment comes out not to mention the extremely reasonable price. I have never had a problem with Timely they are realiable and I will continue to use your system. Thank you so much!

Pros: Friendly, professional, affordable and so much to offer

Cons: ZERO :)

Timely gave me my life vack

5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: I was booking appointments old school and was overwhelmed by demand. I needed help and now I can focus on my clients I am with then worrying about returning phone calls or missing a potentially new customer. Timely does it for me.

Pros: All my clients LOVE it's 24/7 availability and ease of use. It was super easy to set up and to customize to my business model. Love the referral reward program!

Cons: I have absolutely no Cons at this time. Pretty seamless, I'd say. :)

Recommendations to other buyers: Great support Team. Knowledgeable, friendly and they expedite concerns rapidly. Affordable, fun to use and makes my life sooooooo much happier!! Can't thank you enough.

Intuitive cloud based software that's easy to use and goes with your business.

5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: I saw a successful barbershop that I wanted to model my business on.
From there I wanted to know what booking software they were using because it was on an iPad.
Without any software training, a trial
period and my scissors in my hands it gave me the perfect edge (pun intended).

Pros: Automatically sending out reminders via email and text makes me more profitable with less downtime. Online booking is like having someone book all your appointments for you, except without the cost. And considering 10-12 years ago hairdresser computer/software packages could cost you up to $12000 in upfront costs, Timely has a price I couldn't refuse.

Cons: The only thing I could think of would be to have a 'Next in line' or waiting list cue via the software to make it easier then writing them down manually and then booking them in. I think the Check out transaction area could be tweaked a little. When processing a sale it defaults to 'On Account' which is one extra click that I with I didn't have to do. If it was defaulted to Credit Card it would save the extra click on 70% of my transactions. Doesn't sound like much but it all helps.

Recommendations to other buyers: All in all, so far they're excellent, I highly recommend them, not only in my industry but almost anything else that runs an appointment schedule.

Very happy. Would recommend to anyone

5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: I'm a new practitioner who is technophobes and timely had been awesome. Step by step help, easy for customers to use and always get an update when a booking is made. Never missed am appointment. Thank you

Pros: It's simple. Even I can use it

Efficient booking app with great customer service

5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: I find Timely is a very efficient booking app with great customer service. The ongoing customer service is excellent, and continual improvements are greatly appreciated

Pros: The ongoing customer service is excellent, and continual improvements are greatly appreciated

Useful product, worth the price.

5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: Service has been great. Some of the features I would like, such as being able to schedule classes using the mobile app or being able to schedule a series of classes with exceptions would be nice to have.

Pros: ease of use, scheduling classes

Give timely a go

3/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: Timely has made my appointments a lot easier , then a actual appointment book, having clients booking them self in online is great, as I am not great with technology, it works for me

Pros: That clients can book in there appointments them self

Cons: Can't use the email

Recommendations to other buyers: No

Social Health Association Review

4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: It is a little time consuming for our purposes. It is easy to adjust most of time. It would be great to have a sort feature in the reports on just customer with future appointment status for quick access. It would really help out a great deal when I need to put together a quick report but have to search for all of these individually because I cannot look up the report for it. As a user, we have the option to create reasons why an appointment was not completed so I would really appreciate being able to go to reports, scroll down to customers, and search for the status of the appointments for that customer or all customers.

Pros: I can color coordinate appointments.

Cons: There are not enough colors to code different kinds of appointments. There is no way to archive appointments for customers that occurred a year ago from their customer page.

Recommendations to other buyers: When having multiple people help the same customer the times get messed up and take a long time to fix. Sometimes deleting a time slot is impossible and I have to start the whole process over again.

Timely has organised our Pet care business immaculately!

5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: We used to manage our customer appointments using a written diary, however at the rate our business has scaled in 12 months, this was simply not an effective solution. Following extensive research into finding the best cloud solution for our pet care business, Timely provided the most customisable yet simplistic solution that ticked all the boxes I needed ticking. Managing customer appointments is so simple and extremely effective in minimising customers no shows with Timely's reliable customer reminders. We have booked over 2000 appointments in the past 12 months without a single hitch. Were extremely please with how this integrates so well with our operations.

Pros: Ease of use for appointment scheduling, Customer notifications have saved us a lot of customer no shows, The Dashboard is very useful for a snapshot of daily weekly, monthly sales data. Ability to log in from anywhere is great. Invoicing is also very easy.

Cons: The IOS mobile app need further development to allow a number of simple tasks, i.e. notifications, deletion of appointment permanently, ability to view sales and customer information. Development needs more focus, I dont believe I've seen any functional updates since release.

Recommendations to other buyers: Focus more on the mobile app, we manage probably 95% go our scheduling on the go and having the simplicity go automatic logon and almost immediate scheduling is invaluable, however, we want to be able to access lots more functionality through the app. I understand Timely is predominantly aimed at the hair market however, its functionality can be tailored to suit a number of industries many of which aren't located in an office, so providing greater functionality though the mobile app would create a much wider appeal.

Review from Bangkok Therapist Day Spa

4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: We are happy with the application. Good to have moved away from a paper appointment book. We can do pretty much everything we need to do.

Pros: accessible from everywhere, good layout for pc, reasonable price, good support

Cons: I miss little things like being able to show notes in the calendar appointments (therapists have to click to see them). I'd like to have a dedicated field with the package for a concession card number. It is too easy to move appointments by dragging them. On mobile phone cannot see appointments of therapists next to each other (I know there is not a lot of realestate on a mobile device)

Timely makes me a better psychic

5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: I've used Timely for over s year and I love it. Timely has made my psychic business more efficient.

Clients book, pay and then they're on my doorstep. It's that easy.

Timely lets me be a great psychic, it helps me be bad at admin and that I love.

Pros: Ease of use and efficiency.

Cons: I've been waiting for a detailed booking form that I can program and set for me to get more info from my clients. Apparently it's coming soon.

Recommendations to other buyers: Use it.

Very Happy

5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: Very user friendly & has been an easy transition from paper bookings to this software making bookings simplified for all in the office to access & make appointments. Highly recommend.

Pros: User friendly

Using Timely for business

5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: Using timely has been great thus far. Very easy to use and train my staff on. Not a lot of time is required.

Pros: Easy to use from adding products to cashing someone out

Cons: Feel like certain feature could be improved or added to make things a bit more convenient for bookings products and such

Your Clients Will Love This Software!

5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: I started out signing up with many other companies that offered the 30 day trials that Forb's Magazine selected as there top software companies for online booking systems. Out of all of the systems I had used Timely was by far for the money the easiest to navigate. Another wonderful aspect that I appreciated was when I had a question the tech support was quick at answering all of my questions, along with after adding all of my staff to the booking system they also said they had an easy experience with learning Timely. Our clients whether they are just coming in for there appointments with us or just leaving, we are consistently getting compliments on how easy it was to book there appointments with us online. When our clients are happy we're happy, so thank you Timely for making my job easier.

Pros: How easy it is to navigate for us and our clients. Tech support. Clients Love this system! The email and text confirmations.

Cons: We would really appreciate having individuals staff members be able to set there own times for each service just as the can for there hours. We all don't work at the same pace depending on how experienced we are in our craft so to have everyone working on the same timeline makes it hard for the new stylists coming in.

Recommendations to other buyers: We would love it if you did payroll! Also in setting allowing each individual staff able to set there own times for there services.

Love it! It's not hard to use at all!

5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: Timely made my life easy! I can make appt for my clientes from anywhere.
Before I had only diary and sometimes could not make appointment if I did not have my diary in hand.

Pros: Facility of making appt from my mobile

Cons: I did not learn to use all program yet. Have no time

Recommendations to other buyers: no thank you!

Timely review

5/5
Overall
5 / 5
Ease of Use
1 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: Excellent service .Timely responds to enquiries very quickly.I like how i can have my appointments in 5min increments .

Pros: I like how clear and easy the software is to use

Cons: I do not like that i have to flick page by page to see available appointments.pretty hard when i am booked 3mths ahead and flicking page by page to find some appointments that might be available in the 3mths.would be nice if on the dashboard there is a list of available appointments in up to 3 mths as i know if you were to do whole year it will be a big list.If i were to leave timely it is because of this point.i hope this can be done before i find another software that does it because otherwise everything is perfect.

Excellent

5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Get timely has helped a ton with the organisation of my time and makes invoicing and small business crm super easy! :)

Great tool

4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Very easy to use, great reporting tool, but not cheapest one, I pay £20 for 2 users, plus 10p per sms sent to client, with reminders and messages from clients, one appointment cost 25-35p.

You can have cheaper, but when researched and tried many other, I couldn't find any with good reporting and invoicing tools.

Yes I would recommend

Does the essentials brilliantly

5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Timely is by far the simplest, cost-effective booing system I have ever seen. It's integration with Xero and other cloud based systems completes the comprehensive offering.

Great look, easy to use, poor development

3/5
Overall
4 / 5
Ease of Use
3 / 5
Customer Support

Comments: My background in using booking systems: 6 years at my own practice, using Genbook, Vagaro, Booker, MindBody, Timely, and about 15 test drives of other programs.

Timely Pros:
- Clean
- Responsive
- POS system is nice
- Invoicing is nice
- Easy to use backend
- Easy to use frontend - my clients loved it
- Reports are easy to read, and nice graphs
- SMS and email reminders worked great
- Inexpensive

Timely Cons:
- Poor development - new items get the basics, and they do not move forward with improvements on an item until way down the road, or never. Gift certificates are a huge part of the salon and spa industry, let alone a ton of other industries, and what started out to be great, has never once seen a correction to its use. 3, no, 6, no, errr 9 months since the release of their gift certificates (vouchers) and not one correction on its use, not one suggested improvement from the community of Timely users. Why? I can't answer that, though I wish I had an answer.
- Community suggestions can take some time to get implemented, or never. Very slow on development. They ask for suggestions, but never a resolve.
- Client data doesn't always go in so smoothly (my export revealed a ton more issues than I ever thought I had)
- Poor support on add-ons (Xero, Quickbooks). Basically, do it yourself. My wife never could get an answer to some of her questions on why some invoices were never connected. I figured if they allowed the connection they knew something about the other programs...

If you need a basic system, then use this. I guess I was lead to believe it would be better sooner than much, much later. If you have a studio, a business where gift certificates mean a lot to your business, fork out some extra money to a much more involved system. Mindbody has it, but extremely poor customer service is hell to work with. Booker, for us, is our answer. It was our first, and now last, as they improved on a lot in 4.5 years.

Fantastic company great to have on board

5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: The soft ware is great and if their isn't a way of getting it to work they work it out

Love the software and would highly recommend it to others

5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We have been using this program since opening up the gym. It's a great way to book in PT's and get an idea of how many people are participating in which classes. We also sell products from the gym so we don't need two separate programs. Also it is great to be able to put in clients details and have a list of health problems or injuries noted of the client file.

Great

5/5
Overall