Who Uses This Software?

Enterprises, Small Businesses, Clinics, Spas, Gyms, Therapists, Consultants, Tutors


Average Ratings

158 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $12.00/month
    See pricing details
  • Free Version
    Yes
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • 10to8
  • 10to8.com
  • Founded 2012
  • United Kingdom

About This Software

FREE online appointment scheduling & online booking solution, trusted by 25,000+ independent practitioners, tutors, coaches & small businesses. Automatically send custom SMS & email reminders to cut no-shows, track client notes and attendance history, let clients book your free slots, take payments and sync 2-way with Google Calendar, Outlook or iCal. Secure data storage with bank-rate encryption. Setup in less than 2min, and say farewell to admin woes. Works with Android, iPhone/iPad and Web


Features Checklist

  • Appointment Reminders
  • Automated Scheduling
  • Calendar Management
  • Group Scheduling
  • Meeting Room Booking
  • Multi-Location
  • Online Scheduling
  • Payment Processing
  • Recurring Appointments
  • Reservations

Product Reviews

10 to 8 Review

4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Great service with everything you need to have you clients book appointments with you online. Easy to understand and navigate interface and responsive and helpful customer support.

For the price, we are quite happy with the product.

Fabulous! Easy to set up and easy to use.

5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I have tried a few different programs to manage my calendar, This is by far the best and I am going to stick with it. the setup was fairly easy. It's just easy to use and it is great value too! I would definitely recommend.

Best option for solo entrepreneurs

5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
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Comments: I love how easy to use and customizable this platform is. I run my business solo and it's so wonderful to not be worried about booking clients in around their schedule. I can have multiple service options, set my availability, and simply send the link to my clients so they can choose when they would like to book. It's a wonderful piece of software and I will definitely be continuing to use it to grow my coaching and training business.

Pros: The ability to customize everything and offer multiple products.

Cons: I have yet to run into any issues with this software.

The best booking system out there!

5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Great interface, responsive customer service and it just works! I love it and won't use anything else!

Easy to use, saves time

5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I've been using 10to8 for about 2 years now.

At first I as concerned that it would remove the personal contact I had with my clients. I mentioned this and the 10to8 team quickly added a 'personal note to client' section.

The ease of use and time saving qualities of the software far outweigh loosing the personal touch. I can still achieve the latter in different ways (personal text message or email when needed).

Don't think about it anymore, just sign up and get using it.

Great for Appointments

5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: This is so great to schedule basic appointments and to have a customer database, and a way to have your customers pay online. In these simple functions, it is exceptional. The only thing is if you want to offer packages, or if you want to offer an event with different levels of prices, it gets a little complicated, so you have to get creative. It would be nice if there was a way for the customer to buy a package (say, of 5 appointments) and be able to have the appointments in the database or something, so they would be able to schedule it themselves and keep track of how many they have left. Maybe I am asking for too much, and I need to look for a paid version, but 10to8 is very helpful for me, just a small business starting up. (Packages are essential for small businesses who still are working to get the word out, and are looking for a stream of steady customers). Also, the online (automated?) customer service is great, with emails, and teaching tools, and FAQs, but I have tried calling customer support twice and have not even gotten a chance to leave a voicemail. I still love the company, maybe it is the time zone difference from Europe to the USA, but phone service could be better. Overall, great company.

Pros: How easily, customizable, and user-friendly it is. How easily customers can sign up for appointments and pay online, how easily it is to set/edit services, and how easily it is to link Facebook, Websites, and other such mediums together. If you change one, they all reflect the changes instantly.

Cons: Can't have packages of appointments. (Where a customer pays for multiple up front, then can schedule them in whenever, and the system knows they have already been paid for).

Recommendations to other buyers: Not really. I appreciate everything you do to support small businesses. You guys are the best.

Get WOW'd by 10 to 8

5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I love the 10 to 8 app! I set an appointment with the app during a birthday dinner last weekend. The other person was so impressed with the ease of use, texting and email confirmations, they are looking into switching from their current appointment/calendar setting software to 10 to 8!
The reminders have reduced my "forgotten" or "no-shows" by 75%. Which means less wasted time and gas for me!
This app will make you an appointment setting hero too!

Love this app!!

5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Comments: I really love how simple and easy it is to use this app. I must say that I have not yet explored all it has to offer but I am using it almost everyday and it works great !!. I would most certainly recommend it to any small business owner looking to manage their appointments.

Excellent booking and reminder system

4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: I have been using 10to8 for a couple of weeks now and am very happy with the results.
My clients can now book appointments at any time and see when I am available and they get a reminder so I don't have missed appointments.
I love the ability to be able to block out time and also book clients in myself.
Well done 10to8

Pros: Easy to use and the ability to send reminders.

Cons: Inability to order service type list.

Great Program

5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: While we are not the typical customer for this type of program (your home repair service) I do find the features 10 to 8 offers to be an excellent addition to our company. I especially like the follow-up review option, which I then copy over to our facebook page. We do not advertise our services as we are a small company that works from existing customer referrals.

Pros: communication with customer and auto customer review

Cons: Wish there was a way to make daily appts that could then be given a time slot the day before or morning of. Example - mapping your day so that going to customers have a logical order versus one end of town to the other and back again. If this were the case I could use online booking =)

Such a life saver!

5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: I'm a new small business owner. I can't even express how key 10 to 8 has been in my success. All my clients comment on how great it is that they get a reminder when they have apointments. It saves me time not needing to be on the phone scheduling with clients and also cuts down the interuptions while working with other clients. Thanks 10to8 for helping me simply my life!

Pros: Ease and convenience

Cons: A few times there was a glitch like not being abe to use the month view but it wasn't a big deal. I just used the weekly view until they fixed the problem.

Recommendations to other buyers: No

Great app even at the basic level

4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: First tried out 10to8 over a year ago because I wanted to reduce my 'no shows'. It worked immediately and I haven't had one since. The features and UI have improved continuously.

Pros: How well it fits my needs even though I'm a one man business and the allocation of 100 appointments per month is well within my capacity.

Cons: I haven''t always found the help and support pages useful but to be fair I only need the free version. Customer support with subscription could be much better.

Review of 10to8. Good job.

5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: We have been using this for a month now and I know I am going to tell a few of my other co-workers to start using it too.

Pros: The ease of use

The best on the market

5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: It's easy to use and is does what one needs. And they keep developing it ! Brilliant! I am a small business just growing and I love the app that it's free when you actually are fighting to be on the market and don't have money to pay for costly monthly services. App makes me look professional and makes my life way easier.

Pros: Calendar sync

Cons: That my customers are not obligated to write address when they book. As my business goes to them not they to me. So I need to capture it only in the notes that not always shows in the app

Recommendations to other buyers: Sorting clients depending on what services they used and sending them campaign letters would be cool !

Online Booking review

5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: I'm a mobile reflexogist working on my own. I am very impressed with 10to8's online billing system and support. I use the free version. I needed to setup different availability for rented rooms and for home visits - one email to support and it was easily setup. I was also impressed with the flexibility to either take payment on booking or not as required. My clients like the reminders and the ease of booking online. Can't fault it.

Pros: Ease of setup.

Cons: Nothing to dislike

Recommendations to other buyers: Give it a try

Still working out the bugs ...

5/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: Absolutely love the user interface. Friendly and helpful customer support staff. Still has a few bugs to work out. Had issues with the robot that answers the phone number that sends SMS to clients. They answered my support email right away and said they were working on it. On the app, the "get directions" to a client's address button doesn't work. A few other minor things like that. I think it's worth sticking it out for the long run - once they figure out their bugs it will be a fantastic system!

Pros: Easy to use. Get a lot of features for the price.

Cons: Still have a lot of bugs to work out - but their support staff is speedy to respond and very friendly!

Great experience!

5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Very intuitive set up and use. Customer service is fast and efficient. Clients have not had issues with booking features, so it saves me time with multiple email exchanges.

Excellent service

5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: So far i have no problems with this service and i am eagerly awaiting the android mobile app.
My only suggestion is the booking frame could be customisible in order to match my website colours.

http://www.healthandlifestyletayside.co.uk

10to8; streamlined and intuitive

5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: The app is easy to navigate and works well with google calendar.
Customer service has been fast and thorough.
There are some limits but nothing I can't handle in a free version. I would like the option to download and print some basic Excel reports, for statistical purposes

Great tool easy to use for both businesses & csutomers!

4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: This is the best booking tool I could find !
Easy to use, pleasant & functional dashboard and above all, this application works with Zapier.
You can sync the calendar with your Google Calendar, forward all your customer details to Google Sheets, enable automatic replies to your customers, etc.

The only drawback concerne the cancelation and change of appointments. Your customers have to create an account with them to be able to canecl or amend their appointment. I think most people will be put off but this and won't bother cancelling and letting you know they won't be coming to their appointment. If 10to8 could work on this, that will fantastic!

10t08

5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Great app for simple, clean looking booking service.

A lot of functionality for free.

Easy to set up and quick help when needed.

Overall like your product and would recommend

4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: Pros - cost, user friendly, customer service, integrates with website and cc processing company
Cons - Cannot manually arrange services or manipulate so they appear how you want them to, booking page embedded into website loads very slowly

Very satisfied with the soft and that its also for free

5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Cute tool and very helpful staff. All my questions were answered almost immediately. I run a small biz yet at the beginning when i have no extra money and thats why i really appreciate the effort and the service provided. The tool is cute and simple even with free text messages!!!

Professional, friendly & proactive

5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: The site has been very well designed with improvements a work in progress. The calendar facility on my website makes life a lot easier. Clients can now make and adjust their own bookings and it encourages further clients to the practice. The sms facility is wait make me join in the first place place and I found that my clients really like the reminders.

Login Issues

5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: The cause of the issue was found and fixed efficiently. Everything went smoothly.

Easy and practical application for booking patient appointments with reminders

4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Easy to use
Helpful both to clients and practitioner as it reminds their appointments and it's easy to cancel and reschedule appointments.
I have changed my mobile phone from Apple to android and eagerly waiting for 10to8 app for android.

Good free service

4/5
Overall
4 / 5
Ease of Use
2 / 5
Customer Support

Comments: Limited functionality in the free version but for a free package it is good enough for the job, they did arrange an appointment to discuss the product after I had signed up but they never called at the agreed time, so I assume the customer service could do with improving, not sure if I am getting the best use from the product as I would assume this appointment they arranged would have answered my queries

Works well

4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: Like this software a great deal - would recommend to anyone that works by appointment

EASY

5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: 10to8 is Very easy to use, for me it's definitely useful and a great help

easy to use

5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I like that it sends out reminders. Would like it better if it would download the names as they are. It puts last name first but I don't always enter them in that way.

Needs more functionality

3/5
Overall
3 / 5
Ease of Use
4 / 5
Customer Support

Comments: Pros:
* Free * Simple to use * PayPal compatible

Cons:
* needs more All - In - One features, ie bookkeeping, milage log, to-do list.

The free version of this scheduler is better than most paid versions of other schedulers!

5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have tried many, including scheduleOnce, Calendly, Appointy, and a few Wordpress plugins, but hands-down, this beats them all. There are certain options and features I'd like to see implemented still, but this still beats everything I've used.

One of my main criteria was to make sure the user experience was as flawless as possible. 10to8 makes the user interface nearly flawless. On top of that, it's aesthetically pleasing.

The first week I used it, a client got to my booking page, booked their first session, paid for it, and received a reply - all without my involvement!

I had reservations because of their integration with Stripe (a pay company I've never used), but have had zero issues getting paid. And Stripe, I'm finding, is a bit easier to use than PayPal.

I've written to support at least twice, and both times received detailed replies on how to do what I needed to do. And if what I wanted wasn't built in already, there was always another way to accomplish a task.

On top of all this, I'm now using Zapier to connect 10to8 with my CRM. Now whenever a new client books a session, their contact info is sent to my CRM automatically.

Finally, they are continually finding ways to improve the system. AND they have a Facebook group where their users can share and ask questions.

Oh, almost forgot, I am also using their excellent Wordpress plugin.

With the ability to see immediate history of all interactions with your client in a chat-like column, the synchronization with Google Calendar (and others), the use of Zapier to integrate and communicate with other programs, and the seamless user experience, I am thrilled I kept testing other programs until I ran into the game changer that is 10to8. I Love it.

Been using it for about 2 weeks

4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: So far it's been ok using, but I noticed that I would get an email notification a few hours after someone books an appointment on the calendar. I thought it would be a faster notification, like a few minutes, rather than taking hours. I'm hoping that in the future, appointment notifications would be sent faster to the administrator. Thank you.

Excellent for SME

4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Highly recommend 10to8 if you are starting up and need to manage those first critical customer appointments.

Outstanding

5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: So simple to use, integrates perfectly to own website. Just wish you could change colour and fonts of the script that is integrated into own site.

Otherwise a faultless service.

So easy to use. Very effective and still can't get over its free!!

5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Very easy to use. Very professional.

i had some trouble initially, I didnt understand why i got sooo many emails

4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: I liked the idea and ease of use - but the link didn't always work and the links for emails and such didn't work and i disconnected it from my website for the moment. I need to put some time aside to revisit your program and try to make it work for me....what i am trying to do is:

I want to put a link in emails and on website so clients can arrange own meetings. I want to know if i can use same calendar for 2 different businesses.

The benefits of using 10to8

5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: The 10to8 software is a fantastic tool for anyone who has customers who have appointments with you and your business. The online diary works really well enabling customers to choose their own time to see you without the hassle of speaking to anyone. My booking page is linked directly to my website making booking simple. Every customer that visits my practice compliment us on our professionalism when it comes to good communication with them. All my customers are contacted at least twice before they actually visit our premises, once to confirm their appointment then a day before their appointment they will receive another text/e mail to remind them of their visit to us. This cuts down on the amount of patients that do not turn up on their allotted sessions. More often than not patients just forget. This is now a thing of the past. We also like the fact that 10to8 is linked to our social media pages. This helps us to promote our business in many ways.

Effective Solution

5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: 10to8 has enabled me to offer a user-friendly, simple to use booking service and, at no cost, what's not to like?

It has lots of options to customise the options and availabilities which, whilst taking a bit of working out how to set up, functions immediately and flawlessly once done. The feedback from the users is good, and it's made my life a lot simpler, as previously all appointments were via much to-ing and fro-ing over email.

love it! as a small business i needed an appointment system, but i didnt want it to cost the earth,

5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: I wanted all bells and whistles, but at a low entry cost. 10to8 does that. I love the fact that i can change things so easily, and my services/availability can be updated straight away. the emails/text to clients is more than i expected for a low entry level, and my clients love it.

on the downside, i feel the app (both iphone and ipad), are not responsive enough, and are a bit clunky on using them. the keyboard takes up most of the room when trying to make appts.

Using it for patient appointments for a Vascular Surgeon

5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: My patients tell me it is really helpful to be able to confirm appointments. My secretary likes the way I can book appointments for the patients and if they need to be changed she can do it without making a call.

I use the payment system to give new patients a discount for paying on line.

I am recommending the product to colleagues and to patients who run small businesses

Game changer

4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: 10to8 is a formidable booking mechanism for any small business. It's fully customisable and easy to access and use. Customer service is beyond excellent and support services are fantastic. Now all they have to do is fix bugs for the iPad and iPhone apps. Overall a great company and innovative concept.

More efficient

5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: 10to8 enables us to run our massage practice very efficiently. The appointment confirmation and reminders have not failed us yet. We were using a more expensive program that was not as reliable with sending automated reminders. We have not had any "no shows" since we switched to 10to8, and obviously this makes us very happy!

10to8 is excellent in organizing our appointments

4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: We use 10to8 as a way for our customers to create appointments with us. They love the convenience and so do we.

Has helped me reduce no show appts which was my objective.

2/5
Overall
3 / 5
Ease of Use
3 / 5
Customer Support

Comments: Has lot more potential. All my customers communicate with us by text not email so 10 to 8 currently is limited in its capacity to do what I want with my customers. If this area ie SMS messaging was expanded I would be happy to refer more to my associates!

10to8

5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: I felt lucky that I found 10to8. Being a small business owner, I wouldn't have been able to keep my schedule as organized without a service like 10to8. Other similar services charge quite a bit of money for less features, where as 10to8 has remained completely free to my business. I also love the fact that when I did have some technical difficulties, 10to8 responded and resolved the issue within a few hours. They really do care about their customers and have managed to keep the human touch. I am 100% satisfied with 10to8 and will recommend them always.

Very easy to navigate

5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Finally found an appointment application that meets the needs of myself and a fellow therapist. Very intuitive to use and can manage multiple locations under one account. Easily syncs with Google and outlook calendars.

All questions were answered in a timely manner and they have an online Facebook community to help support one another as well.

Extraordinary, Excellente

5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Am so glad that I find this app so far have everything that what I need for keep running my business, very professional, very easy to understand and have a better control with our appointments and provide better service to our customers it's AMAIZING

Although it is simple to use, my perception is that they are happy to work with customers to improve

4/5
Overall
3 / 5
Ease of Use
4 / 5
Customer Support

Comments: Good customer log that can be interrogated and downloaded which is useful for marketing purposes. Being free is not the most important thing for us. We would rather pay to have some functionality such as being able to book repeat appts a year ahead - as therapists we are likely to see the same people at the same time for months. It would be useful to be able to cancel appts after the event as we don't always get to update as often and I would like to choose how much of my diary shows so that I can remove Sat/Sun giving me more of the week to see so that I don't have to keep moving up and down and accross all the time. It is simple and quick to use and bear in mind that we haven't as yet opened up to our customers which will be an extra plus.

Very useful

4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: Great online platform to manage the appointments with customer.
I hope that one day it will be responsive and it will be also translated in Italian.

Amazing Plattform for having appointements online

5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I checked many plattforms, BUT I really love this. I think it is the best solution for small business owners for online-booking. Thank you for all the work. The sync with the private calender is outstanding!

Great App, personable and highly responsive service

5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I am the owner of a holistic spa, a new business start up and have used this app from the first day I opened for business. I cannot rate it highly enough. It is simple to use, and for me simplicity is key. I have used it with just one therapist and also three therapists and it has proven to be scalable! Adding and editing services and opening times is easy too, and the self service booking customer interface has been highly commended by my clients. This app has given me the edge on my local competition in the beauty industry!

Excellent Program

4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: My wife and I love 10to8. Before using the system we constantly had clients asking when their appointment was. Now they get texts and email and no one calls about when their is going to be. I would like more than one person shown on the iPhone app and I would like to be able to schedule groups

Grateful customer

5/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: I appreciate 10to8, it has made my small business very professional by setting appointment without having to spend out of pocket cost at such a young age in my practice. A few pros about the 10to8; its easy to use ,sends notification to clients and reminders via text and phone, an absolute wonderful feature. Some cons 10t08 uses miltary time which can be a little confusing since I live in the United States and military time is not the standard time used here. Addtionally, the website link is rather long and difficult to find for my clients to book online. Overall, 10to8 is an outstanding service, I am sure many small business like myself appreciate this service immensely. As my business grows I will always remenber the company who offered me an opportunity to set my appointments for free. I will for sure grow with 10t08, you forever have my gratitude. Thank you for your service.

Vendor Response

by 10to8 on January 11, 2016

Dear Rachelle, thanks for your kind words. Our support team will be in touch about the military time issue right away. All best, 10to8

Great software easy to use

5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Finally what I was always looking for has arrived. This is a brilliant software for appointments easy to use, with online payment and useful reminder for your customers. You can set all services and add book now buttons on your website. Perfect for small business. Great customer service, always available and with a positive attitude, I love it!

Excellent and easy to use

5/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support

Comments: All good for me. I found the app a little harder to use than the online version, still all great for me and really easy to use which is a bonus.

10to8 had been a great way to easily schedule my appointments while maintaining my professionalism!

5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: At first, it seemed a little rough around the edges but it all came down to my learning curve. The feedback from my first coaching client was that it was super easy to book a session. That's all I needed to hear!

Getting to know...

4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: I really like and value the 10 to 8 scheduling programme. I am still getting to know the system but have found customer service team very helpful. They address questions and issues in a matter of short hours. I look forward to continued use through the coming year.

Absolute best booking platform!

5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Before choosing, I went through a lot of research on every booking software out there, and 10to8 is hands-down the best! With their free-for-life level, it's easy to get started. And, the prices are super reasonable as you grow. The platform is very intuitive and simple. It's not bloated with lots of unnecessary flash. And, my clients love it too!

But, even better than all of that, the customer service and developer team is just plain amazing! That's what really 'sealed the deal' and won my loyalty. Stephane, Sonia, Liz, Anne... they're all great and very hands-on with their community. You'll get to know them all by name :) And they are so responsive to what you need from the platform. They will get to know your business and your needs and develop the platform to be better and better every day!

I cannot say enough about how much I love 10to8!

The program itself - ease of use - customer service

5/5
Overall
4 / 5
Ease of Use
3 / 5
Customer Support

Comments: The program itself is pretty good, better then many I have used. However set up was simplier prior to the new update. Customer service being on facebook is daunting because as in my case I have waiting for a reply on a problem, and never got a reply. or waited for hours sometimes days before I saw a reply.

Vendor Response

by 10to8 on December 05, 2015

Hi Mark, thanks for your feedback. Our support is at help@10to8.com, we endeavour to reply instantly. The Facebook community is not strictly for support, it is only a place for users to socialize and share tips about running a small business. Hope that helps!

Easy to use scheduling system

5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We are scheduling sales meetings for new home construction and 10to8 meets our needs and does an elegant and complete job scheduling. their mobile app is also very well done and useful on the go.

Easy to use

5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: The booking system has helped to reduce no shows significantly through the text reminders that clients receive. We have yet to allow customers to book on line themselves, but I am not sure that will be possible as appointments will need to overlap and the system will need adapting to accommodate this so it is intelligent enough to know when and for how long 2 clients can be booked in at any one time. Other than that the system is flexible and easy to use, so long as the internet service is not down.

Great tool for me and my customers (but still needs to improve some features)

4/5
Overall
3 / 5
Ease of Use
4 / 5
Customer Support

Comments: I was looking to see if such an app existed for that! Guess what? Someone beat me to it and offered what I was thinking could be a great tool to add to my website visitors. I uploaded the HTML code to my website and started to test it. I soon found out that it was a fairly simple tool to use for my customers and for me when using a regular computer to set appointment for my customers calling in. But I quickly dropped the iPhone and iPad versions for they were not letting me do anything I wanted and was way too slow to operate. Hopefully, these issues will be resolved soon for us to enjoy the full potential of the program.
But I need to say that for my needs, right now, the free version is enough to cover my needs. It is nice from 10 to 8 to even offer this option in order for us to test their product and see if it is the appropriate tool to keep without having to pull out a credit card right from the get go!.

My own experience

4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: I am not very computer savvi and it took me a while to actually use this programme to my best ability. It has been really useful to my business and when I forget to put my clients appointments in they have complained that they didn't receive their reminder.

My psychotherapy clients and I are consistently happy with this product.

4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Sonia in Customer Service is an angel. She's in London and I'm in New Orleans, Louisiana, and it feels she is just down the hallway. I'm a small-business customer, benefiting from this young company's "pay it forward" policy of not charging little guys like me. I respond to their graciousness by recommending the software to others. I've asked for help with two little issues and was quite impressed with their quick fix. In fact, I'm about to offer two suggestions which might make a good thing even better, and have no doubt I will hear back from someone soon. In my work, it's all about relationship, and I believe 10to8 has concluded the same.

This software is one of the best ones we have used.

4/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support

Comments: The customer database is easy to navigate and easy to add more customers. I also like the scheduling. its easy to add appointments. I would like to see in the future, the phone numbers of the customer in the calendar so you do not have to navigate to the customer page and look it up that way, second I would like the notes better if you didnt have to make a new one everytime you wanted to add something but instead let you edit the previous note. Third, I hope sometime rescheduling will be more friendly. If you have to reschedule it only lets you reschedule up to the current day and not in the future. Overall great product!

Quick and reliable customer service

4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Love the layout and design. They are continuing to improve and create a better platform all around. Any issues I have had have been very quickly taken care of and there has been consistent care. The iPhone and iPad version needs to get the kinks worked out since the latest IOS update, however I am sure with their diligence there will be updates soon. My clients find it attractive and easy to navigate. I'm very happy!

It's quite intuitive. Doesn't take long to get to grips with 10to8

5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: It's great. It keeps the staff organised and the customers up to date. The only thing that a bit of a bind is that an administrator can't add bookings to staff via the iOS app, or staff can't arrange bookings on behalf of other members of staff. In fact as administrator you can do very little through the iOS app.

Effective and fantastic appointment management

5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: After finding the 10-8 app whilst browsing online, for a new small business start up I have not looked back.
This is an effective booking tool with many more benefits it reminds clients at intervals you can set for your own business. It links in to Facebook easily and onto the clinics website (the web designer did this) so clients can easily use from home or at their desk. I am very impressed with this online booking system and have had no worries recommending it to friends to give it a try. As a self proclaimed technophobe I have found this easy to use by following the steps provided and spending time before launching bumbling through and I must say I am still finding impressive functions and things adaptable to suit my business. ( such as adding clients birthdays to remind the clinic their birthday month to offer a discount or freebie) .
Overall I think this is fantastic and the service provided is good also. especially as it is a FREE service at the moment!

Excellent

5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We were looking to implement an appointment based system in our shops to improve the customer experience. After searching online, I made contact with 10to8 who could not have been more helpful. I had a video call with Anne so she could show me the system and how we could make it work for us. We were then given a trial to make sure we were happy with it and that it would work in the way we wanted it to. The support getting it up and running was first class and any minor issues I have experienced since using 10to8 have been dealt with quickly and efficiently.

Good on-line booking software with most features I need

4/5
Overall
3 / 5
Ease of Use
5 / 5
Customer Support

Comments: Pros: Well-designed for most part. Customers find it user-friendly. System allows me to set up different appointment times for different services, has a clear layout. Automatic appointment reminders are a God-send: no-shows and last-minute cancellations are relatively infrequent. The fact that I can use a free working service until my business grows is brilliant. The response time after email queries and customer service is very good. The Facebook group is enjoyable although I haven't utilised/participated in this that much yet. In general the system works well.

Cons: The system does not let me set custom days for different locations - not everything is regular as once per week/once every two weeks etc. For some strange reason, the system sometimes does not show customers the first week that I am in their work-space - it shows the week after which is when I'm usually not there!

Amazing!!!

5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: This software has made my PT business so much easier to run. Appointments and reminders is something done is seconds.

Fantastic

5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Had an issue with it block booking time, it did it for a while then it just stopped. Once that was sorted I haven't had any problems. Stopped no shows.

Life changing app

5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: With 10to8 I have said good bye to all the administrative job I don't like to do. It has became my lovely and efficent secretary, and yea! it is for free in the period you most need it. What else? :o

Fast friendly staff, great to use in app form ¿¿¿¿¿¿¿¿

5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Only had a couple of glitches when trying to book via the app, but apart from that I think it's a great package and once I become even busier I won't hesitate to signing up for longer.

Revolutionised my business

5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Implementing 10to8 has been one of the best things I have done for my business.
It has saved me hours of time every day and a lot of money: Firstly by virtually eliminating no-shows and secondly, it has freed me from lengthy and time-consuming booking and scheduling discussions as now I can just give clients the link and they can see instantly what is available and book it themselves.
The free SMS make 10to8 stand out as they have been invaluable to stopping no-shows and they make my business look more professional from the moment of booking.
Once in the system, 10to8 is very easy to use and I can see my schedule at a glance, including what each client is coming for and therefore how much revenue I am due to generate that day/week.
Booking appointments with clients couldn't be more simple. It takes just a couple of clicks and they are in the diary.
The only downsides are that they have mot yet released an Android app which makes it hard to view on my mobile because the web version does not adapt to mobile screen size although it is possible to view and use.
Also the buttons and widget to add the booking system to websites are a bit ugly. But that's not the worst thing in the world.
To make it the perfect system, I would like to see PayPal integration as well as Stripe, and a means of linking clients to a secure clinical notes system as currently I have to use different software for that.
But I would be lost now without 10to8 and I heartily recommend it to any business that uses appointments.

On moving to a new diary system, this has proved fairly easy to get to grips with.

5/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: Getting used to how quickly the system responds to any input on the diary has sometimes caused patients receiving multiple notifications, but this is down to us making small but silly mistakes, we now check things more closely before hitting the return key !

Company uses it

3/5
Overall
3 / 5
Ease of Use
3 / 5
Customer Support

Comments: It works decently well, but is very slow to refresh, especially when there are many clients and service providers. There's also an annoying bug where the time resets to 1-hour slots when changing appointment types and dates. It's also impossible to cancel or change slots once they have passed, which is a problem in the real world with clients changing appointments last minute.

Excellent

5/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support

Comments: very east to us, customers love it

Superb overall. Excellent features to be able to customise the product

5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Positives are the professional look, the ease of use and the fact it is free up until you become a lot busier.

Negatives. None really but would love the options to be able to add in discount codes or vouchers for clients. Something along these lines.

Great program!

5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: I love this program! My clients give great feedback on having the reminder and it has helped tremendously with reducing no shows. The phone app is convenient, although I cannot seem to add client phone/email information on it, only on a computer. Other than that, I have no complaints! Thank you for the great service!

Time Saver!!

3/5
Overall
4 / 5
Ease of Use
3 / 5
Customer Support

Comments: I love that this online scheduler is free for small businesses! I have found it relatively easy to use, and love that it comes with an app so scheduling can be done remotely and from a smart phone rather than only via computer. My favorite features are the multiple appointment reminder options and the ability for a client to see other available appointment times and request to reschedule their appointment within certain parameters--both of which are significant time savers for small business owners so you can spend more of your time doing what is most important to you and your business! I also like that the software will allow you to book an appointment at a time that overlaps with an event in my personal Google calendar without requiring me to delete/move the item from my personal calendar.

The cons of the software is that I have been unable to find an easy way using the app to block out sections of a day one is usually available as unavailable without scheduling an appointment with oneself. I would also like a notification to appear if an email address was not imported as part of an imported contact for some reason which makes it so that that person cannot receive email reminders about their appointments. Perhaps most importantly, I have also had clients reply to the donotreply@10to8 address that sends the appointment reminers---not realizing it was a "do not reply" address---so I would like to see an automated reply be sent to all who send a message to the do not reply address indicating that that address is not monitored and to contact the business directly by phone or phone.

Great product. great customer service.

5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Like this product.
Very good on PC, few things need to be improved on android.
Very good customer service.
Recommend to others.

Great resource for allowing online booking, reminder texts and E-mails!

5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I really enjoy having 10to8.com for my online booking and appointment reminder services. When I initially set up 10to8 I had a bit of an issue figuring out why it wouldn't allow me to set my own country/time zone but a quick email and they fixed that very quickly. 10to8 allows my customers to schedule their own appointments online easily through my Facebook business page or the provided website. I also have the system text reminders to my clients which has reduced my no-show rate drastically. I am an independent contractor so I really appreciate that the service is free until I either expand my business or need to upgrade to their next tier. One thing is certain - I have been very happy with their service and their rapid customer service and I will be staying with 10to8!

Great Service

5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Easy to set-up, use, and maintain. Excellent customer service staff!

I highly recommend this company...................

Simple and straight forward to use.

5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Pros.
Easy to use and intuitive.
Cons.
Sometimes too simplistic in it's explanation of certain user applications.

A real timesaver

5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: This software has really made my life easier. I had been looking for a booking system for a while having previously used doodle poll to notify students of available times. This is much better - my students can book their own lessons and this saves a lot of time. If they need to cancel they let me know and I cancel the lesson which then is free for someone else to book. I had some initial problems syncing with my iCal diary, but that was resolved by 10to8 and since then it has all run smoothly. The customer service was great. The free 100 appointments per month is enough for me, but for businesses that need more the fees seem reasonable. Highly recommended and

My clients and I love it!

5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have been really happy with the software and my clients think it's great. No one in the horse industry is using something like this, so 10to8 really helps me stand out. In the early days of using it, one client suggested that the standard format of military time was unappealing. At the time there was no way to change it. I contacted 10to8 and they responded right away, and had the formatting changed within 24 hours. They're great!

Very easy to use once you get the hang of it!

5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: When I first started using 10to8, I very quickly became used to using the interface but after some time away, I had to readjust to the newly introduced interface. Initially I thought that some features had been disabled but I realized that it was practically the same set-up. However, I preferred the bigger icons on the first interface....now they are a little too small for my liking :-) The app is very well designed indeed. It is clear and crisp and a pleasure to use. Alerts are very good ++ and sharp. The overall communication of meetings, scheduling, alerting customers is top rate and unmatched. I am very impressed with this package so far but....but.....as I have mentioned before in a couple of emails, if this package is to be 5 star +, in my books, you need to incorporate the facility to book classes ie. more than one customer in any given time. According to tech support, you are presently working on this and I look forward to using this feature in my projects. Good Luck and thank you for you everything you have given so far. Regards Dean Blake

10to8 works. I would recommend it to anyone working an appointment system.

5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have been using 10to8 in my acupuncture practice for a few months now and my clients love it. It makes the whole issue of booking appointments easy. I have it embedded in my website, so clients can go online and book at any time of day or night. No need to worry that I can't always answer my phone, and the automatic appointment reminders work a treat. It's simple to set up and easy to use.
It isn't perfect, but the lovely people at 10to8 are always listening to feedback and working to improve things where they can. All in all, it's a great system to use.

Works well

4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Overall, I'm extremely happy with 10to8. The only thing I don't like about it is that it is purely an online service. This means that should one rely on 10to8 exclusively for booking appointments, when there are connection problems, ones business is effectively crippled until connection is restored. Due to poor mobile coverage, I find the mobile app useless (no fault of the app of course - it works well on the rare occasion I have a good enough signal to be able to use it).
The best improvement for me that 10to8 could take would be a standalone program/application that one could install on a computer that then syncs with the online system.
The only other niggle would be that some clients have complained that they have to confirm the appointment each time a reminder is sent. Could there be an option not to ask for the confirmation? (I never receive them anyway).

Very Good Overall Experience with 10 to 8

5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: This is a really good appointment scheduler with bags of innovative features. It works a treat for me as a driving instructor, and has never let me down.
Best of all, it is free for small business users like myself.
5Star-Rating from me.

Great piece of software has really helped my small business

4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Love this. Easy to use, my customers find it simple and enjoy being able to book appointments online. Helps me greatly, keeps my diary up to date, sends out reminders to clients and is generally brilliant. Also love that it is free for up to 100 appointments a month. I used to use another package but this one is far superior and free!

Miles ahead of competition

5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I absolutely love this software. So much better than anything out there I've tried. It's elegant, fast and powers all the features I need to be effective in my day-to-day. Thanks 10to8 for a great product

Great software

4/5
Overall
3 / 5
Ease of Use
4 / 5
Customer Support

Comments: Pros: Great design, Works well in sync with mobile app, Good set of features, Support generally quite reactive and timely. Goes a great way in eliminating the dreaded paper diary!

Cons: Still can be buggy at times and some features dont work as advertised on the mobile app.
Would be beneficial to have more control over the features and turn them on / off ourselves as required. Also, tad annoying to have to reload pages often to see changes as they are made.

State of the art booking system

5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: 10to8 have managed to put into practice what everyone of us has thought out loud over the last few years. A Web-based online booking system for all your booking requirements.
And last but not least, the service is free for small companies as long as you don't go over a certain number of bookings per month.
The ease of setup then use of the system is also very good. I would highly recommend them to anyone.

Making Life Easier

4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have been using 10 to 8 Ltd now for just over 2 months and it has made life a lot easier for me. I'm a single-handed practice and 10 to 8 has meant people can book with me freely and at their own convenience.

This has freed my time up, which means I get to spend more time with my clients.

Very convenient

5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: It's great to be able to accept payments online now!

Well-designed but resource-intensive

4/5
Overall
3 / 5
Ease of Use
4 / 5
Customer Support

Comments: 10to8 has a great user interface. It makes viewing schedules very easy and intuitive.

The software is a bit resource-intensive and works slowly on my current computer (about 2 years old, with home user specs). This can be quite annoying at times.

The team is friendly and prompt with feedback; and have taken on board suggestions to improve and change their software for our needs.

Vendor Response

by 10to8 on June 24, 2015

Hi Chaitanya, thanks so much for the feedback on loading times - we've spoken to the admins at Neal's Yard about this and are reviewing this now - we hope to have it speeded up soon

Using it to see what chiropractic patients have been booked in for me by Neals Yard Remedies.

3/5
Overall
3 / 5
Ease of Use
3 / 5
Customer Support

Comments: NB, no experience of your customer services so can't rate it, but had to so put three! I am not a member of the Neals Yard shop team, I am a therapist who uses the diary passively.

I think it works fine, but very slow to load. I have a macbook and need to go on to Google Chrome for it to work at all - usually I use Safari. So, I would have rated you much higher but for this. Since it takes so long to reload, it is annoying if I have it up, but want to refresh to see if any changes have been made. Indeed, I forgot that I hadn't refreshed once and missed a patient. Very embarrassing. Can't blame the system for that, though.

Responsive to customers requirements

4/5
Overall
3 / 5
Ease of Use
5 / 5
Customer Support

Comments: The concept of an online diary is great. In areas where internet coverage is poor / no wifi it can be a problem; I don't really want to run both 10to8 and a paper diary just in case! However the email and text reminders,customer support and other features like online booking and payments for customers far out weigh the negatives.

Very good experience

5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I've had a really good experience with 10to8

It looks really classy, and offers all I need: sending SMS & email reminders, allowing my clients to book slots directly with me (I've embedded the booking form on my Facebook page as well as my personal website, clients love it!), taking payments, tracking no-shows, room booking, custom fields against clients, handling my diary on desktop and mobile, all data is safe and stays in sync at all times. I can even get my part-time receptionist and accountant to log in and help out with diary management and accounting. Can't believe it's free!

I've just been adding custom integrations too, of which they have plenty. It integrates with MailChimp & Google Calendar and plenty more

Simple, effective, and brilliant support

5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Nice and easy to sign up and get started. Really helped keep me and my staff organised and our customers & members love the texts and emails and booking online. Best thing though is we've only had one no-show since we started using 10to8!

Support was really friendly and helpful too.

Found a couple of problems using the advanced timezone things - but they easily fixed.

Has completely cut my no-shows. Amazing customer support

5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I am a chiropractor and started using 10to8 to help cut my no shows. The reminders are sent by email and text and it's basically cut all of my no-shows out. The team were really helpful when I was getting set up.
Would definitely recommend.

Vendor Response

by 10to8 on December 03, 2014

Thanks Matt :)