User Reviews
Association Management Software by MemberClicks
USER REVIEWS - All reviews
Purchased Date: July 01, 2008
ASA for AAACE, Am. Assoc. for Adult & Cont. Ed. (AAACE)
July 19, 2010
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Pros
Four major "pros": The program/system in general is very robust, with a lot of features, some of which I am still learning about. Second, the customer service has been very helpful and supportive, with prompt responses to the written questions, and helpful guidance with phone questions. Third, the membership system is very good and also robust. I have yet to find something that the membership system cannot do. Finally, the membership application and event registration forms are very good. In the membership application form the membership renewal notifications are very good. In the event registration forms I am able to provide a membership renewal option to the members by using the group selection feature where I can exclude nonmembers from seeing this option.
Cons
While the designing of the form are getting easier, entering the content requires html expertise. Why can't the content of the forms have a comparable system to the page editor program in the page management system?
Regarding the page editor, the new program is less user friendly than the previous program. Also, the html coding is more complex. I believe it makes greater use of CSS, which I am less familiar with.
Overall
1. Could you provide some guidance on understanding and using the new page editor, and the html programming now being used.
2. An index to the printed support documents is greatly needed. Presently it is more a hodge podge collection of guides and technical steps than it is a useful reference manual that is indexed with clear headings that you can click on and go to.
3. Conduct a survey of the ASAs, asking what we need training in. And repeat the survey a minimum of once a year, and preferably every six months.
Purchased Date: December 01, 2009
Director of Finance & Administration, The Obesity Society
July 19, 2010
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Pros
We had an AMS that was extremely inflexible and going with Memberclicks has allowed all users to have access to the software allowing anyone in the office to answer questions regarding membership. Real time processing has allowed us greater flexibility with external vendors and capturing information for their needs. We are able to slice and dice our information as it suits our needs instead of going with specified reports.
Cons
I only have minor cons which have to do with the specifics of certain functions or forms.
Overall
We are very happy to give members access to their accounts to update their information as they see fit. We are now able to capture additional information about our membership giving us the capability to direct communication to members which are specific to their work etc. It will allow us to do additional marketing efforts to existing members as well as new members in ways we would never have been able to with our old system.
Purchased Date: July 01, 2008
Association Executive/Manager of Information Servi, SBI Management Services, Inc.
July 19, 2010
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Pros
Ease of use
Promptness of help team
Implementation process easy
Website design
Content management tool
Cons
No easy group registration
Overall
Memberclicks has been great to work with since day one. Any time we need an answer from the help team they area always available. Our experience with the Memberclicks team has been excellent. Their support, development, and implementation teams have been there for us every step of the way. I would recommend the Memberclicks team to any association looking for membership software and web solutions.
Purchased Date: N/A
Director of Communications &Technology, NAPO-LA
May 06, 2009
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Pros
Lots of great features, very responsive customer support (implementing user suggestions, training webinars, good technical phone help. After the learning curve it's easy to update content and do routing maintenance.
Cons
Editor is slightly klunky, but this is the same on almost all user-modifiable products I've seen. Forms module is a bit confusing and labor-intensive.
Overall
I'd recommend this product to other small to medium associations.
