MemberNation

4.5 / 5 35 reviews

Who Uses This Software?

Associations, Non-profits, Alumni groups, User groups, and any other membership-based organization.


Average Ratings

35 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $175.00/month/user
  • Free Demo
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Fonteva
  • www.fonteva.com
  • Founded 2010
  • United States

About This Software

MemberNation is an association management software (perfect for medium/large organizations with 10+ staff users) that combines Salesforce, the worlds #1 CRM, with the features member-based organizations require to develop and nurture constituent relationships and achieve their mission, including: membership & CRM, member portals, communities, microsites, meetings, events, eBusiness, revenue accounting, reports, dashboards, and a development platform.


Features Checklist

  • Chapter Management
  • Committee Management
  • Dues Management
  • Election Management
  • Email Marketing
  • Event Management
  • Financial Management
  • Fundraising Management
  • Jobs Board
  • Member Communities
  • Member Directory
  • Member Portal
  • Membership Management
  • Website Management

Product Reviews

Product meets our business needs with out of the box functionality

Jun 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: MemberNation (MN) has proven to be an excellent AMS. The product is customizable, which allows Admins to configure the system based on their origination's needs. MN has allowed us to streamline processes that were once done manually.

The Fonteva team worked diligently to help us reach our target go-live date. Our Business Analyst was crucial to the project's success, as he used his expertise to understand our business processes and guide our internal team on configuring MN.

Cons: Salesforce does have limitations on editing their managed packages which limits the Admin on certain configurations. However, we have found a work around solution for each of these limitations.

Overall: Great app built on Salesforce. Streamlined manual processes.

Very Functional

Mar 30, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: The software is very friendly user and very customizable, certainly a plus in comparative to other apps. Also the content and functions truly helps the users and customers to achieve their needs

A platform inside the platform

Mar 29, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Helps you fully track your customer relationship without custom code

Cons: none

Overall: Managing events and registration process for contacts is a breeze, MemberNation has make hards things easy.

Recommendations to other buyers: no

Choosing Fonteva was a very smart decision for my Association

Feb 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: As it sits on the SalesForce platform the software is very powerful and adaptable.

Overall: We recently upgraded our AMS, CMS and LMS. We decided on Fonteva for our AMS. From the very first meeting with my Fonteva team I knew that I was in good hands. We worked together, as a team, to develop a system that would work well with our Association. My project manager and she was a joy to work with. I worked closely with rep in both learning MemberNation and in developing the product to suit our needs. I always felt that she had my interest at heart and always knew that she was thinking of ways to resolve my issues in a cost effective, well thought out, way. I completely trust the relationship I have with my Fonteva team. We recently went LIVE and the product is working out great for us. It is so powerful...there is still a lot that I have to learn. They have tons of training available and they encourage you to us the Community to help resolve any issues...thus saving money. I look forward to the new releases and seeing how much this platform can do! A very smart decision when we chose Fonteva!

Membernation is your one stop solution for overall sales and event management

Jan 30, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Ease of use, Event building, and management, easy set up of the product store. Professional appearance of the registration sites and member portal

Overall: Fantastic product that captures some of the best features of salesforce all in one spot. Amazing customer service; fast friendly and knowledgeable staff. Event building and management is a breeze, a large conference can be built in a matter of hours. Fantastic store and member portal that provides a consistent and professional look and feels!

Great user experience and platform.

Jan 03, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: Great user experience and platform. Looking forward to see what Fonteva will develop in the future.

MemberNation is simply the best

Dec 09, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
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Pros: It can do almost anything.

Cons: Not much that I don't like. It can be intimidating to folks who are too savvy with technology.

Overall: We recently ditched our decades-old database and adopted MemberNation. This has been one of the smartest moves we've made as an organization. For the first time ever we feel that we can leverage our data and control how we interact with our members. Implementation has been a breeze too.

Recommendations to other buyers: Adopt it ASAP

Fonteva's latest platform provides major enhancements for association management

Nov 10, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: The most impressive thing about the MemberNation Platform is that it does an exceptional job of thinking through the business cases you'll encounter as an Association, and then streamlining those processes for you. Once you've completed the initial configuration working with the Fonteva team (special thanks in our case to Dagmar and Sundeep for their work) everything just works. There's a good amount of flexibility in terms of being able to customize and adapt a lot of features right out of the box, which makes our lives so much easier!

They also have a great documentation center and training videos already created, which makes it easy for staff to get up to speed on the platform.

Cons: There's really not much to dislike. The only thing that I'd recommend for folks, is to take advantage of the training they provide, and to make sure there is a member of your team truly taking responsibility for owning the project. As with anything, if there's no one from your team really invested in making sure the platform will be a success, it won't matter what software solution you use.

Overall: The most impressive thing about the MemberNation Platform is that it does an exceptional job of thinking through the business cases you'll encounter as an Association, and then streamlining those processes for you. Once you've completed the initial configuration working with the Fonteva team (special thanks in our case to Dagmar and Sundeep for their work) everything just works. There's a good amount of flexibility in terms of being able to customize and adapt a lot of features right out of the box, which makes our lives so much easier!

They also have a great documentation center and training videos already created, which makes it easy for staff to get up to speed on the platform.

There's really not much to dislike. The only thing that I'd recommend for folks, is to take advantage of the training they provide, and to make sure there is a member of your team truly taking responsibility for owning the project. As with anything, if there's no one from your team really invested in making sure the platform will be a success, it won't matter what software solution you use.

There are several benefits for us in moving to Fonteva's product. From a member management perspective, we now have out of the box (and easy) auto renewal options, helping us to hopefully improve on what has historically been an aggressive churn rate on our membership base.

It also has a ton of great features to help us enable our members to get access to our members only information easily, to manage their profiles, to purchase subscriptions and items in an easy store-like setup, and all in a platform that we can trust will work with our Salesforce setup without issue.

You can evaluate a ton of member management platforms, but at the end of the day, I think Fonteva is doing an excellent job of making a robust platform, that continues to improve, and is really taking key member management issues into consideration as they develop their user-friendly platforms.

Recommendations to other buyers: There are several benefits for us in moving to Fonteva's product. From a member management perspective, we now have out of the box (and easy) auto renewal options, helping us to hopefully improve on what has historically been an aggressive churn rate on our membership base. It also has a ton of great features to help us enable our members to get access to our members only information easily, to manage their profiles, to purchase subscriptions and items in an easy store-like setup, and all in a platform that we can trust will work with our Salesforce setup without issue.

QA Analyst

Nov 08, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: I have been working with Fonteva for over a year testing Member Nation. I have found the staff at Fonteva great to work with. Member Nation is a great product for hosting and managing an Event.

Easy Conversion

Nov 08, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: We are transitioning to Fonteva and have been impressed with every aspect along the way. They are knowledgeable about association management systems. They have good developers who bring creativity to solving problems, and can develop features that will help you be more productive

Great product!

Nov 01, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support

Comments: Very user-friendly platform and attractive built-in animation. Really like the drag and drop functionality and ability to access remotely from anywhere with an internet connection.

Great Software

Nov 01, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Easy to Use. Looks Good. Great Interface

Overall: New implementation that is refreshing. Has a strong User Experience (on both front and backend) will being easy to use.

MemberNation is extremely awesome!

Oct 28, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: It has been a great experience using this software to stay organized and easily look up contact information for our members at the click of a button.

A contantly evolving product with a great future

Oct 28, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
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Comments: We have not yet migrated and seeing a lot of improvements and updates to the software. New and useful features are being added constantly and product seems to evolve in the positive direction.

CFA QA Evaluation

Oct 28, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: As a Quality Assurance Analyst, it is amazing to see how far we have come from where we were a year ago. Fonteva has been open and flexible to CFA's various requirements.

Happy MemberNation User

Oct 28, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: MemberNation staff are fantastic to work with. We're thrilled with the increased functionality offered through the platform. We know and can serve our members better because of it.

Improved Functionality

Oct 28, 2016
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
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Comments: Much improved functionality, accessibility, and usability over our previous product. I am a "novice" user but find it very easy to use.

Gamechanger for our Organization!

Oct 28, 2016
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: I don¿t have a technology background but I've been able to adopt this software into my operations and department very seamlessly. Customer support is always an easily-accessible resource.

"Super Hero" Admin Review

Oct 28, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: So far, my experience has been wonderful (post implementation). My users and customers are satisfied which makes me very happy!

Nonprofit Unicorn Reviews MemberNation

Oct 26, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Improved user experience

Cons: The price!

Overall: MemberNation will solve a LOT of the issues we're having with our current CRM, NEON. The user experience for our members will be vastly improved (e.g. logging in, renewing memberships, the member portal, registering for events, making donations), which is the most important thing that we care about. That said, the implementation process has been a little ridiculous. We're a nonprofit and this is a HUGE investment for us budget-wise. I feel like Fonteva sometimes forgets that, e.g. they tried to charge us for bringing our new account rep up to speed. I feel like that's the cost of doing business and not our problem. Overall, though, they've been helpful and we've had a good experience. Their FUNcon16 user conference was super fun!

Recommendations to other buyers: Be sure you are fastidious about fee and pricing discussions with Fonteva.

End to End

Oct 17, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
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Pros: End to end solution. Robust Accounting system that works well with all other aspects of the system. Components can be used and re-used throughout your visualforce pages. and much more...

Overall: When shopping for an end to end solution, Member Nation has you covered. Built first as a robust accounting platform in your Salesforce instance, Fonteva then incorporates a vast majority of what is needed to operate most businesses through their variety of modules. I designed the Streams Ministries web site, which uses every module Fonteva offers, and I am pleased to say that the experience was a great one. I would encourage others to investigate how Fonteva¿s Member Nation can benefit your organization.

Logan Smith, Mortar Free

Recommendations to other buyers: You can contact me with any other questions at mortarfree.com

System Review by Nikki B.

Oct 14, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: the new look and the better technology

Cons: The amount of steps between the Sales Order/Sales Order Lines and Receipts.

Overall: It's always challenging to switch software systems but once I started getting used to the new system things were much more simplified and streamlined. The capabilities in the technology are great and I am very excited to see what other possibilities are out there for our business.

Recommendations to other buyers: Would love more color and text options in the Themes section

So far, so great

Jun 22, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: I like the flexibility and the ability to make changes/ configurations as needed with or without assistance from Fonteva.

Cons: The report writer

Overall: As you know, migrating to a new membership database is tough! We were excited about the features and usability of MemberNation but nervous about the switch. Fonteva put two very capable data experts on the job, gave us access to applications, finance and product experts and walked us through a complicated SSO jungle. It was hard work but provided great reward. The training we received helped us to hit the ground running. Our PM followed through with the successful go live he promised. Best part? We got the control, functionality and scalability we wanted built on a best of breed platform. Every configuration is different as are org. needs and member constituency. But I think if you come to the table ready to roll up your sleeves, do the work and make your needs and requests known, you'll be pleased with the outcome. I'm looking forward to many years with the product and the talented folks at Fonteva.

Fonteva MN Software

May 14, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Fonteva MemberNation is truly #1 cloud app as Member Management System. The training conducted at Fonteva HQ is very good and is managed by experienced trainer.

Great customer service, very knowledgeable

May 05, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: This software is going to make my life a lot easier. I haven't got to use it much yet but I can't wait to get started.

Good Product, Wonderful Service

Apr 25, 2016
3/5
Overall
3 / 5
Ease of Use
5 / 5
Customer Support

Comments: When working, MemberNation is really great. Our launch went fine, staff are very knowledgeable and stayed on-site during our Go Live week - very must appreciated! We were, unfortunately, promised that our customization would not be an issue for the product, and that has not panned out to be the case. We're not leaving anytime soon though!

Looking forward to diving into MemberNation

Apr 20, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Application robust and easy to use still looking for the cons.

Perfect AMS Solution!

Apr 11, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: MemberNation is exactly what our organization was looking for. Backed by the power of Salesforce, MemberNation allows us to customize our database to our specific needs. In addition, MemberNations beautiful, functional front-end pages give our members a easy and intuitive experience online.

Fantastic

Mar 09, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I recently learned more about Fonteva and it is by far the best product for Association Management. Great features. Extremely satisfied.

Strategically Sound App

Feb 12, 2016
4/5
Overall
3 / 5
Ease of Use
5 / 5
Customer Support

Comments: As a Salesforce.com implementation partner I'm often asked to review and recommend apps and often then asked to implement that recommendation. MemberNation's presentation of itself as being able to fulfill XYZ is true, but for someone like me what matters is what is "under the hood." Only after a week long training can I truly appreciate the data architecture running MemberNation. It's complex but it needs to be given all the variables an association requires when it comes to managing memberships, events, pricing, communications with and among members, etc. Like any other strategically sound app, however, you will need someone on staff to manage the system post launch. This person need not be a Certified Salesforce.com Admin (although it helps). This person would, however, needs to understand and appreciate WHY the system is built the way it is and know how to work within its set structure. My in person training also allowed me to meet Fonteva staff responsible for certain functionality/apps within MN. I was thoroughly impressed both with the thoughtful and exited approach they take to advancing MN functionality and how brilliant these folks were of business processes (real day issues we face) and Salesforce.

Amazing Team, Amazing Product!

Jan 27, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We decided to go with this company because of the scalability of the product, their customer support reviews, and their experience with Associations.

We were tired of having to go through our old solutions customer support every time we needed something configured or a new report. Because MemberNation is built on one of the leading platforms in the world, it is so easy to customize our solution to meet our needs. But if we ever need help, they are always available.

Would recommend this product to any association that is looking for scalability, ease of use, and a very good looking member portal.