Timberlake AMS Solutions

4 / 5 17 reviews

Who Uses This Software?

Associations looking for a all-in-one solution for all critical systems - Membership, Website, Registrations, Directories, Certifications, Newsletter, Finance, Communications, Committees and more.


Average Ratings

17 Reviews
  • 4 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Free Demo
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Naylor Association Solutions
  • www.membershipsoftware.org/
  • Founded 1999
  • United States

About This Software

Timberlake AMS Solutions delivers a simple and easy-to-use solution like no other in the industry. Our consultative and hands-on approach builds a partnership that provides you with a hassle-free AMS implementation. Simply put, youll have everything needed to organize, automate and optimize your association. We will be right by your side with expertise and live customer support 24/7.


Features Checklist

  • Chapter Management
  • Committee Management
  • Dues Management
  • Election Management
  • Email Marketing
  • Event Management
  • Financial Management
  • Fundraising Management
  • Jobs Board
  • Member Communities
  • Member Directory
  • Member Portal
  • Membership Management
  • Website Management

Product Reviews

Excellent Customer Service

Feb 01, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: Great product with lots of functionality. The best thing is the outstanding customer service. They are very responsive, helpful, and timely.

Very happy with our experience!

Jan 09, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: We were offered a free upgrade for our website. The project managers worked diligently with me, via remote meetings and phone calls to ensure I had what I needed, and our site launched with no issues. Very happy with the product, but most importantly, the customer service and experience.

Vendor Response

by Naylor Association Solutions on January 09, 2017

Thank you for your feedback, Steffany. We are happy to hear that you had a good experience with our team and the Timberlake product and look forward to continuing our partnership!

Good Value Product, Implementation can get cumbersome

Jan 09, 2017
4/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: The software gives good features at a good price point which allows small nonprofits to expand their management tools without breaking the bank. Timberlake is great at working to provide a semi-custom product utilizing base package and template. Implementation process can be very difficult at times as the customer point of contact is usually a novice such as myself.

Vendor Response

by Naylor Association Solutions on January 20, 2017

Hi Donna! Thank you for sharing your comments on your experience with Timberlake. We empathize with the fact that you are one person running an association while also balancing efforts to redo your website and AMS database. Even with our concierge services we understand that implementation is not always easy, but with our knowledgeable team, we hope that we were able to make the process a little easier by providing you the best service possible during the setup of your AMS. We look forward to working with you to continue to help you serve your members!

Outstanding

Nov 17, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Simply great from start to launch. Outstanding software, supported by outstanding people. Highly recommended to anyone or organization.

Website, event registration and online directory work together seamlessly.

Oct 29, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: We've been using Timberlake now for about 3 to 4 years. The website, event registration portals and online membership directory work seamlessly together. Now, no AMS is 100% "everything," but I think Timberlake comes pretty close. And, when issues arise, their customer service and support staff are on it. I would recommend it.

Recommendations to other buyers: No AMS is going to do everything you want it to 100%, but Timberlake comes close i think--in the 90th percentile. Users need to re-think how they handle things, such as event registration set-ups, and make the system work for you and your needs, and not be "mad" at the system for not conforming to how you used to set-up things. It may be a different mind-set for many. And Timberlake support is there to help and offer suggestions and share "best practices."

Vendor Response

by Naylor Association Solutions on October 27, 2016

Merideth, Thank you for taking the time to write an informative review. The weird issue with your PD system is still very much an active case with our development team and we expect to see resolution very soon.

Big Benefits for Small Staff Associations

Oct 10, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Timberlake's latest platform gives my small association all the functionality and benefits one would think only possible in a large association setting.

The sales and support teams are phenomenal, especially MY project manager, Scott Crockett.

Love it!

Vendor Response

by Naylor Association Solutions on October 07, 2016

We're pleased to hear your upgrade experience has been very positive. The team looks forward to working with you on future projects.

Services failed to delivery

Jun 21, 2016
2/5
Overall
1 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: Our small professional association moved to Timberlake about a year ago to transition away from a private web developer and a lot of manual work to prepare event registration and member renewals. Our implementation never seemed to be totally completed and Timberlake never offered any secure transfer options when we sent member information. Major problems with event registration impacted our attendee numbers and jeopardized venue agreements due to the system not respecting workshop caps.

Recommendations to other buyers: They promised more than they delivered and now we are stuck in a contract.

Vendor Response

by Naylor Association Solutions on June 23, 2016

Michael, we're sorry for the rocky experience you had with the event system. Since your event ended, we have addressed the max capacity issue and introduced several other under-the-hood enhancements to further improve the stability of the system. If there are support issues that are more complex than can be easily handled using our support ticket process, please know that you can always call our support line to walk through the issues like the inconsistent cross browser/device experience you mentioned.

We have moved from a data base that we updated to one where the members update their own information

Jun 11, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: We moved our library association records from a database system to Timberlake AMS Solutions about 18months ago. We had a rocky start (those Timberlake staff members are gone!), but now love that the members can update their records and register for programs on their own. We receive immediate responses from Timberlake staff that include solutions-and when we needed assistance with our annual conference (3 days, 64 sessions, 3 meals), they looked over our shoulders and make suggestions. We had a glitch with 600+ people registering for this conference; we got timed out of the system before reports could be completed. Timberlake solved this by writing us a separate report that spooled in about 15 seconds. Most replies are by email-which gives you a paper trail for their solution, but they will pick up the phone and call you if necessary.

Vendor Response

by Naylor Association Solutions on June 23, 2016

Kate, thank you for the kind words. Our team is here for you 24/7 to assist you with your needs however possible.

The Single Best AMS in the Market, Both Times

May 09, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I've been a Timberlake client with two different associations and each time I personally led the staff side of our implementation process. The most remarkable aspect was that Timberlake was able to concierge our onboarding process and get us from contract to live within 7 short weeks. I spent one full day in the Timberlake offices near Washington, DC and our project manager sat with me and we literally hammered out the main set-up items in a marathon session of website development. They answered every question, provided work-arounds and solutions to each issue, and their expertise was pulled from the experiences of solving related issues for countless other associations. I can't tell you how beneficial it is to hear what others faced, how they solved it and how simple it was to say "Do mine like that!" You know you're getting the best service, the most effective solutions, and an incredible IT and Tech team behind your site when you choose Timberlake. If I had to choose an AMS for a third time, Timberlake has already won the business and I couldn't recommend another AMS in the marketplace today. We've moved from custom built solutions and other AMS' in the market and Timberlake as been the solution we needed both times. Thank you #TeamTimberlake!

Vendor Response

by Naylor Association Solutions on June 23, 2016

Cade, we look forward to collaborating with you more in the future. Thank you for sharing your experience!

It's scary to move, but I'm sure glad we did

Apr 23, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: This is our association's third web site in the 16 years I've been with this organization. I was not involved in the build out of the first. I was heavily involved in the second (which was custom built for us and eventually started breaking for lack of updating...which we didn't understand we needed to do until it was too late). And I was heavily involved in this third Timberlake decision and build out.

It took us a while to get the build started. Day-to-day association matters were more pressing and the Timberlake team was patient (though our contact kept changing because there were changes going on there as a result of the Naylor purchase). Finally, we buckled down and started learning how to build. The build itself was not all that intuitive and I relied heavily on our contact. Too late in the process we realized we could simply pay Timberlake for them to transfer the content to the site. Things would have gone much faster had we known that earlier, but I think Timberlake web development folks aren't trained in sales so I had to mention that we were thinking about hiring a third party before our Timberlake contact said "oh we can do that". Things went a lot faster after that and we were able to launch on schedule. One of our team members who'd been through multiple web site builds said they'd never seen a web launch go so smoothly.

We've been thrilled with the robustness of the admin side of the site and, more importantly, our members are very happy with some of the new features were offering them via Timberlake. There are always improvements from our view, but the thing we're most excited about is the fact that the Timberlake team is actively listening as they plan module/feature improvements. Not only do they ask for feedback directly, but they also have a users group that meets monthly.

Our new site has been up for 4 months now and I'm so pleased with how it works for our team and our members. We're looking forward to continuing to work and grow with Timberlake.

Vendor Response

by Naylor Association Solutions on April 25, 2016

Elizabeth, we're pleased to hear that you and your members are happy with the new system. Thank you for the feedback about your implementation experience. I'm sorry the content transfer service was not offered to you earlier on in the process. We recently introduced a new "concierge" offering to our new clients to help with the lion's share of setup and content migration. We're always looking to improve so please continue to share your ideas in the user group or any other preferred method to reach out to us.

Membership Software 1 year recap

Apr 07, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: We started working on our data conversion in April and went live with Timberlake's Membership Software in June 2015. We are extremely pleased with Timberlake. The Membership Software has a lot of options and flexibility. Not always a direct fit, but as power users, and with excellent Timberlake support, we've made all scenarios work (even complex domestic chapter set-ups and international fees).
We also use the Events module for multi-day events with a variety of paid activities, for a variety of attendees, and it is working quite well. Currently working on establishing Forums and Store modules for our membership, which will replace in-house and third party software modules.
The Support team (avaibale directly on the phone or via email) is a true joy. They are smart, polite and know the software they support very well. More so, every team member that we've encountered is able to grasp business sceanrios quickly. It takes very little time to get a question answered or dissect a problem. Questions, request for enhancements or estimates are addressed timely and issues are well tracked until resolved.
Of course, as with all conversions, when data was first loaded into a new system and the actual functionality was excercised, we encountered processing a bit different from what was expected, and other challenges. This was addressed as we learned the functionality of the system better, and now are needs are very well taken care of. We are planning some custom enhancements to get to 100%.
The Reporting and extract capabilities of the system are powerful and complete, but the reporting tools are better suited for power users and tech savy staff. (We use the Reporting module extensively.) An understanidg of database tables and logic is a huge plus to be able to unleash the power of the tools.
Overall, this software and associated modules are very useful and fully capable of providing excellent service to our organization. Bottom line, we would enthusiatiscally recommend Timberlake's Membership Software.

Vendor Response

by Naylor Association Solutions on April 11, 2016

Enrique, Thank you for you kind words about the client services team. We have shared your feedback with them. It's those kind of comments that keep them striving to consistently offer the level of service they provide.

Great AMS for Small Company

Apr 03, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: We've been using Timberlake for over 5 years. After months of researching AMS solutions, Timberlake was the best fit for our small business and small budget, and continues to be today.

The transition was easy and Timberlake was very helpful in meeting our needs. Timberlake grew very quickly and we had some customer service issues for awhile, but they continue to work through these issues and the service has improved!

I appreciate Timberlake's constant efforts to keep current with the ever changing technology. Improvements are often and relevant to customer demands.

Vendor Response

by Naylor Association Solutions on April 11, 2016

Diane, we've been putting a lot of resources and effort into improving our client services team. We're glad you've noticed the difference.

Love the support team!!!

Mar 24, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: While we cannot upload our own data yet (they are working on that), I love their support team. They always answer me quickly and usually have it fixed right away.

Vendor Response

by Naylor Association Solutions on April 11, 2016

Candi, the data import system is in the works. We hope to see it release soon.

Timberlake Rocks

Mar 19, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have found that the product is easy and intuitive. The training is well organized and informative. I am very pleased with the look, progress and commitment on our website.

Vendor Response

by Naylor Association Solutions on April 11, 2016

Sandra, we're pleased to hear your user experience has been pleasant. Thanks for the feedback!

Timberlake Brought Systems In House and is Easy to Use

Mar 18, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support

Comments: Overall we give Timberlake (TL) a 4 our of 5. We only have 8 months experience and expect that over more time it will earn a 5. We needed a reliable database and we have that now. It is easy for staff and our members to access. The ease of use in building and updating webpages and registration for events is high. TL continues to improve and adopt some improvements suggested by its own members. In the last several months a new monthly user group chat has been launched where updates are provided and users can have their questions answered. A new tech support ticketing system is able to track the process of tickets and we have found that tickets are taken care of quicker.

TL earns a 5 for ease of use. We used to rely on a tech consultant to build systems that are now part of TL basic services. Our small (and non-tech) team is able to easily manage the database, create invoices and track payments, update and build web pages, create registration pages for events.

Customer Services earns a 4 out of 5 due to our experience with customized reports and feasibility studies for customized reports. These take a longer than we would like. Also some tech support staff are more supportive than others.

Wishes for the future - more modern templates for the website (we hear this is in the works) and email campaign capabilities.

Vendor Response

by Naylor Association Solutions on April 11, 2016

Jennifer, thanks for the feedback about our client services team, we know there is always room to improve. Our new templates were newly released. We reviewed them in our last user group discussion, but if you have additional questions, please reach out to the support team. Thank you for the feed back!

Outstanding, professional company

Mar 14, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: We have worked with Timberlake for many years, so having them develop our small association web-site was an easy choice. The software has everything we asked for and more. It is flexible and allows us to control our site and save money. The professionalism, technical knowledge, responsiveness, and helpfulness of the staff has made the customer service outstanding, and start-up easy. I highly recommend Timberlake to anyone.

Vendor Response

by Naylor Association Solutions on April 11, 2016

John, thanks for your loyal business. We enjoy working with you!

Timberlake - Very unsatisfied customer

Jan 11, 2015
1/5
Overall
1 / 5
Ease of Use
1 / 5
Customer Support

Comments: We are a small staff association and a few years ago, looked at several AMS solutions. We selected Timberlake for a number of reasons - one being that they could handle the website and the membership database. Initially things were fine. Over the past 1.5 years or so, they have underperformed in virtually every area. Over the past year they have been SO bad but keep promising that they are hiring new service people, they are fixing problems with this area and that area. They continue to WAY over promised and WAY under delivered. It takes weeks and often months to resolve issues. Service tickets are removed by their staff before they are resolved. They don't call back or follow-up. We have issues with so many parts of the database and they rarely have a fix for us. We cannot rely on the database for data - to many issues. Gone back to manual checking and entering. They were recently purchased by another company. We are actively looking to replace them and will cancel our membership as soon as we can find an alternative. One of the worst vendor I've ever had.