Who Uses This Software?

Created for small businesses in every industry with up to 100 employees.


Average Ratings

186 Reviews
  • 4 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    $21.95/month
    See pricing details
  • Pricing Details
    Annual Plans as low as $169/year
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • HRdirect
  • www.tracksmart.com/
  • Founded 1988
  • United States

About This Software

Starting at just $21.95 per month, TrackSmart Attendance is the easiest way for businesses to track employee vacations and other time off, as well as worked hours. We've created the next generation of attendance tracking calendars and employee time sheets in an easy-to-use, web-based software application. TrackSmart has all the features of traditional paper forms, but we've automated the recordkeeping, reporting, and vacation request and approval processes. Try it free! No credit card required.


Features Checklist

  • Absence Management
  • Calendar Management
  • Employee Scheduling
  • Employee Time Clock
  • FMLA Tracking
  • Overtime Tracking
  • Self Service Portal
  • Timesheets
  • Vacation / Leave Tracking

Product Reviews

Great experience with Track Smart Scheduling

Jan 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: easy to use

Cons: n/a

Overall: I have been using this scheduling system for a few years and I love it! It makes it very easy for my employees to request off and for myself to make our weekly schedule!

Recommendations to other buyers: n/a

Great Software, Updates would make it even better

Jan 08, 2017
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: How easy it is for employees to input their requests

Cons: Managers cannot edit or adjust their employee requests for them.

Overall: I use track smart for our business of 50 employees. It has freed up time for processing and tracking vacation accruals for sure. It also makes it a breeze to see who else is off when you receive a vacation request. Potential conflicts or other company events that may be going on. This is wonderful and leaves little room for conflicting vacation schedules. One improvement that could be made to make life easier for the admin is to have each employees time off bank balances show on the employee list screen. So that I don't have to research each employee individually to find balances. A quick glance at the employee screen for that important info would be great! Otherwise a great software.

Recommendations to other buyers: Make it so that managers can adjust time off requests for their employees Make bank totals available on the employee list screen.

Great Program

Jan 08, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: easy to use

Overall: Our church office staff uses this program to track daily work hours and time off. It's very easy to use.

Tracksmart Review

Jan 04, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: I like the scheduling format most and how easy it is to change.

Cons: I dislike not being able to delete past employees and past employee prospects. That is a real pain!

Overall: I have been using this software for a little over six months and it has been a huge help for a first time business owner. There is one thing that I absolutely hate and that is not being able to delete past employees and employee prospects that didn't work out.

Tracksmart scheduling

Dec 24, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Tracksmart has helped our business minimize the time we spend scheduling our employees and has made a huge difference with the Time Clock in and out feature minimizing the need for our employees to drive to the office to complete a time card when they can do it in the field.

Runs great reports

Feb 05, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Running reports

Cons: Not being able to see total annual vacation allotment in advance of the time being added to the bank's monthly - it was set up this way for a reason but would be nice to have that one added feature rather than have to do math each time

Overall: It's a simple way for us to track our employees time, start date and vacation, sick time etc. It would be nice to have some additional features but understand how to use it the way it is. Example: It would be nice to be able to show what will be the total annual accumulation of vacation time at a glance in advance of the time being added monthly.

Best Value for Money

Dec 24, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Ease of use

Cons: Customer Support

Overall: The scheduler is the easiest to use among any other program that I had tried in the past. I am managing over 90 employees in 10 different sites, with minimum effort. I strongly recommend it.

Recommendations to other buyers: Needs to update some features, like the auto scheduler. It does not work as is should.

Easier to manage

Dec 23, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Easy to follow

Cons: No comment

Overall: It was a great decision to switch to Track Smart Time Clock, it makes your job a lot easier to manage. I would recommend this product

Good for small office

Dec 23, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Ease of use with scheduling

Cons: People can accidentally log in for a shift

Overall: I was managing a team of 10 people and I chose to use this product because of its ease of use when it came to scheduling. It was worth the cost, it allows you to track people's hours and get them to "login" for their shift. The only downfall was that someone could "login" for a shift when they were not working, which made it difficult to keep track of what was real and what was an accident. I would recommend the basic version, first.

TrackSmart has saved us time!

Dec 23, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Ease of use

Cons: Wish we could see the different department schedules on one combined schedule for coverage.

Overall: TrackSmart Scheduling has helped us save time and money. The employees like the ease of use and the ability to see their schedule from a smartphone.

Perfect for my small business!

Dec 23, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: TrackSmart offers the perfect features for me to run my small business. Timeclock is incredibly easy to use and individualize. We are able to train staff in less than 10 minutes and it is reliable every month.

Cost Effective PTO Management Option

Dec 23, 2016
3/5
Overall
5 / 5
Ease of Use
2 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Comments: As a company who processes payroll internally, we were looking for an effective and easy tool to use to manage PTO across our many locations. TrackSmart PTO did just that. It's incredibly simple to use and while we did create a handy guide, most new employees and supervisors hit the ground running on the platform before they've even finished reading it. Our only complaint is that the software is not very customizable and does not offer the option to export PTO days to a calendar like iOS or Outlook.

Quality Assuarance

Dec 23, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Comments: We have had nothing but good service with Tracksmart!! Thank You and Happy Holidays We continue to grow and will continue to grow with Tracksmart.

Tracksmart

Dec 23, 2016
3/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Comments: The software is ok. A little tough to navigate at first. I'm not sure I'll be renewing when my subscription is up.

Great Scheduling System

Jan 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: This program has helped our practice tremendously. I was struggling to find a great scheduling system and this is just perfect for our 15 employees medical office. The staff loves it also, because they can see their schedule on their phones!

We love TrackSmart Scheduling

Dec 23, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We use Tracksmart to manage shifts for Reception staff at our two fitness studio locations. It lets our staff sign up and keep track of their assignments, trade shifts, and it's available right on their mobile devices so it is always available. Great product!

Good attendance tracker

Dec 22, 2016
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Comments: TrackSmart is very useful and definitely, helps me track time off for my employees. I would be lost without it. I do wish more features were included for what we pay and it would be nice if the site worked much faster. That's the one thing that drives me crazy. I know it will take longer to open than other websites. Overall, a good product.

CPC Delivery

Dec 22, 2016
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: Great tool for tracking time off and for what we do hours of service for the drivers. Keeps the drivers and managers in sync on who is scheduled off.

TrackSmart

Dec 22, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: TrackSmart works great have been using it for many years and never had a problem. I would recommend this to others.

Medical Office Review

Dec 30, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Comments: I have been using Tracksmart for 5 years or more and have had a good experience. The only feature I can say could use a little improvement would be the note area needing more characters for more in-depth notes. Other than that this is a great program.

TrackSmart Review

Dec 22, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: We do not fully use the program, however, it works great for our needs. I can adjust for time off when the employees are allowed to carry over a day or two, or if they change days off.

Attendance Tracking - TrackSmart program

Dec 22, 2016
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Comments: We have used TrackSmart for three years now and it has met our need! We are a small organization with less than 75 employees and the cost of the software is a great value for our budget.

Excellent for the small business

Dec 22, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Tracksmart has made it so much easier for us to track time off. No more trying to keep a spreadsheet of each employee and what time they have or haven't taken.

TrackSmart Attendance Review

Dec 22, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I Have Been Using TrackSmart Attendance Software For The Past 5 Years; Their Software Is Excellent And Has Enable Me To Manage Our Companies Employee Attendance Very Efficiently; They Update Their Software Annually With Excellent Improvements.

Pocket Hercules

Dec 22, 2016
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money

Comments: TrackSmart is EXTREMELY convenient. I researched several companies before landing with TrackSmart and I am pleased with what they offer. Their vacation calculating is my only complaint; it seems overly complicated and does not function well for what I need, perhaps if this part of the service was more customizable? Thank you TrackSmart, you definitely helped my small company when we needed it.

makes time maintenance easier!

Dec 22, 2016
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money

Comments: I wish we could do negative hours, extra hours worked, easier. We now have to approve zero hours, save it, then return to the record in the calendar and make it a negative! Making - hours from the start would be helpful!

An Excellent Tool for Small Business Owners

Dec 22, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Comments: I've been subscribed to Tracksmart attendance for the last 6 years. It is very easy to use and worth the money.

Excellent!

Dec 22, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: All employee information at one place, easy to use and track. Excellent customer support. Vacation plan set up could be more elaborate. Difficult to understand without help. Time off for company events could also be set up differently.
Overall, a very good attendance software.

A Great Experience

Dec 30, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I especially like the email that comes every Friday with the activity for the week and the reminder for the next 2 weeks. I can send these out to our managers and they can anticipate who is going to be out without surprises. Thanks.

Great product

Dec 22, 2016
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Comments: I have used this for several years. It allows me to handle vacation and sick time without confining me to my office. It's important for me to be mobile and this product allows me that option

Great product

Dec 22, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: TrackSmart Attendance helps us be more efficient in tracking hours and time off for our employees. It's a great product for the price.

Slower than it used to be

Dec 22, 2016
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Comments: It's great software but sometimes it gets hung up and it takes longer than it should for pages to load.

Cost-effective Timekeeping choice

Dec 19, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: TrackSmart is the perfect solution for my small business! It is cost-effective, easy to access, and intuitve for users!

Tracksmart

Dec 18, 2016
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: It calculates hours, time off, holidays, and vacation time for you.

Overall: Tracksmart is easy to use and calculates the hours for you, which is very useful. It keeps track of vacation and sick hours. I have not had any technical issues with the program.

Good Basic Attendance System

Dec 18, 2016
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Ability to employees to enter timesheets and PTO requests via their phones

Cons: Lack of custom reports and Lack of ability of supervisors being able to approve timesheets on their phones

Overall: The system is good- tracks time, PTO etc. but lacks some functionality - such as not being able to approve things via a cell phone, and supervisors not being able to correct employee entry errors.

Tracksmart review

Dec 18, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: The experience has been good for our company. After all of my research on time clock software, I found this one to be the easiest and more user-friendly than other software I researched.

Good Employee Schedule System

Dec 18, 2016
4/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Love the fact that I can use it for my seasonal business.

Cons: Not easy to find all the functions of the program.

Overall: It works pretty well for our small business. There are features of the program that are hard to find, but once you find them, the program is pretty user-friendly.

Time management

Dec 17, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Its simple to use and does what I need

Cons: Price point after 10 employees but you're still the best price on the market, so I'm not complaining.

Overall: This is the best bang for my money. It's simple and easy to use. I didn't need all the controls that other companies were offering with much higher prices. This does what I need and more if I want to upgrade. I'm very happy.

Recommendations to other buyers: Not really. It works for what I need. I don't know your business.

OUTSTANDING!

Dec 17, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: It does everything for you. I can breathe because there is very little left for me to do after my employee's schedules are made, and they are clocked in. Thanks for the great support!

Totally Awesome software

Dec 17, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Very user-friendly
Great Reports

Cons: Need to be able to put customer own "reasons for missing work"
Some we need are not in the list

Overall: Can track everything I need to.
Great reports and employees can request time off online. They can also see how much PTO / Vacation the have. I would recommend

Time Clock!

Dec 17, 2016
3/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Clock in / Clock out.

Overall: For a startup company with less than 7 employees, we opted for the basic clock in clock out feature. This has been successful for us and allows us to track time entries appropriately for payroll.

Recommendations to other buyers: it would be nice to see what time you clocked out for lunch

Great program

Dec 17, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money

Comments: Doing my schedule used to take me hours, using the program I now know when my employees requested time off. I know who else is off. The ease of scheduling has made my life easier

So Easy to Use!

Jan 26, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: This program is a dream come true, it's very easy to use and has comprehensive functionality. I have been using it for about 5 years now and it still meets my expectations. I especially like the reports section- when an employee asks how time they have used or is left over, you can quickly generate a report for them and send it to them electronically! This program is a great value for your money.

Wonderful!

Dec 17, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Easy to use, has all the features we needed.

Cons: None. It's a wonderful program

Overall: Our total experience with tracksmart has been awesome. We can easily manage all our employees PTO from one location. Also excited about the ability to track our employees time cards.

a great program

Dec 17, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: Excellent and easy to use program. Wish others were this simple. IF you need support they answer quickly and resolve your issues quickly as well.

Great Timekeeping System

Dec 17, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: ease of use

Cons: I would like the ability to print a Calendar report for a monthly time period, not just a year.

Overall: This makes it easy for me to track hours, time off & PTO. I look forward to future updates to make it even better.

Best scheduling app!

Dec 17, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Auto schedule and employee info

Cons: I am colorblind and often have trouble Reading the app because it's all color coordinate a pattern based coordination would be awesome

Overall: Easiest way to create a schedule!
Once you go tracksmart you don't go back. I love that I can have all my employees info in one spot.

Recommendations to other buyers: I used to spend way too much time trying to create a schedule until I got tracks smart

Makes life easier

Dec 17, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: The reports will save you time in the short term and long term.

Cons: Can take some time to teach new hires how to use.

Overall: Great tool to take the work out of managing time off requests, calendaring, and totaling time sheets!

Recommendations to other buyers: Try it, you won't go back!

Great Product for our Team!

Dec 17, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: The app

Cons: It's pricey. The scheduler is not as easy to use.

Overall: I love this product. It's really helped manage our team's time. The app is really helpful for our team.

Recommendations to other buyers: No

Perfect for our needs

Dec 17, 2016
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: ease of use

Cons: can be slow

Overall: TrackSmart is perfect for our small company attendance needs. It is very user friendly and the customer service is very attentive.

Recommendations to other buyers: noen

My 2 cents

Dec 17, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: I just wish it would not restart every year I need my employee vacation time to be left alone they don't change every year it's a matter of when they started working there not just because a new year.

Bad, Bad, Bad, Bad

Dec 18, 2016
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Value for Money

Comments: Bad, useless, I am the administrator and can't log in. Will not renew. I'm using safari, was told to try Google, Mozilla or windows, still doesn't work!

TrackSmart Rocks!

Dec 17, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Ease of use

Cons: Can be a little tricky when adjusting "time banks"

Overall: We have been using TrackSmart for several years and overall we have had a very good experience with the product and the support.

Very Helpful Service!

Dec 17, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Comments: TrackSmart is very functional for our needs. It is very easy to use and easy to teach new employees. We have been using it for a couple of years now and are very satisfied!

Tracksmart

Dec 17, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Comments: I manage 5 employees through track smart and it is always accurate. I would recommend this software to all places of business.

Excellent Program

Dec 17, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: User-friendly

Overall: SmartTrack is a very user-friendly program. I have been using it for several years now. I have never had any issues with the program or with customer service.

Good Stuff!

Dec 17, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Easy

Cons: Can be hard to navigate.

Overall: Works well and easy to use. Everyone seems to enjoy it. We have used it for a while now too and like I said - everyone seems to enjoy the interface.

Basic Needs Filled!

Dec 17, 2016
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: Tracksmart does what I need it to do at a fundamental level, but there are no bells and whistles. There are several features that have made it harder to work with as the administrator - but for my employees, it is easy to use.

A Really Good Program

Dec 17, 2016
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: It is easy to set up and easy to track attendance.

Cons: I wish there were some different options on the drop down lists. I can't seem to get it to track our vacation and personal days the way ours are set up.

Overall: I would reccommend this to anyone looking for an attendance program. Very easy to use, easy to set up new employees, and nice reporting.

I recommend tracksmart!

Dec 17, 2016
4/5
Overall
4 / 5
Ease of Use
2 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Cons: Tracking of PTO's

Overall: My employees love TrackSmart. The website sometimes runs slow, and the tracking of PTO isn't very robust. Otherwise, we love it.

Great product... could use some improvements

Dec 17, 2016
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Ease of use and overall look & feel of website/product. Flexible pricing plans.

Cons: No Outlook sync feature so in-house calendars match what is on TrackSmart.

Overall: I've loved the TrackSmart product since incorporating into our business. However, the one thing the product is lacking is real-time (database) synchronization with Outlook Calendars. Because we use Outlook so heavily in regards to the different calendars we utilized from an organization standpoint, it would be nice if our TrackSmart attendance data would sync with Outlook in this regard. For example, one of the calendars we use in-house is a field operations calendar. Because there are so many people in the mix when scheduling/planning field operations, the one thing that's always missed is to see who is on vacation. What we have to do is have a separate "vacation" calendar within Outlook so people can overlay this with the field ops calendar so they don't schedule someone who is on vacation. This works, except for when someone forgets to put someone or themselves on the vacation calendar. With TrackSmart being centrally managed, it would be real nice if the attendance data entered into it would sync with our vacation calendar so they match. This would result in us not having those "uh-oh" moments because data was entered into one but not the other... it happens. If you guys could figure this out, you would have a 5-star rating across the board.

Recommendations to other buyers: Please work out the Outlook sync feature... this would be a huge time-saving tool and ensure our in-house calendar matches our TrackSmart calendar.

TrackSmart makes HR a breeze!

Dec 17, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Employees can keep track of their own PTO balances rather than dispute with managers. They can also see their balances so it reduces the number of inquiries management receives.

Cons: Inability to load next year's time bank before the year hits.

Overall: TrackSmart has vastly improved our PTO system. Gone are the days of manually tracking on excel spreadsheets, countless disputes from employees who think their balance should be higher than what it is and so on. The only thing I REALLY wish I could do on TrackSmart is load PTO banks for the coming year before the year starts (i.e. I wish I could load the 2017 time banks and approve 2017 time off requests... instead they just have to sit as pending until after 1/1/2017).

Love TrackSmart - Why Aren't You Using It!

Dec 17, 2016
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Ease of use for employees and administrators,
Value of software

Overall: TrackSmart Attendance is a great site for tracking attendance and requesting days off, etc. It makes the process of requesting time off much easier for the staff as well as the HR staff. In addition, I like the fact that everything is electronically recorded. Overall, I believe the program is a great value for the money - I can allow my staff to focus on more pressing items instead of tracking down time off request forms.

Recommendations to other buyers: Design features are a bit simplistic but does not hinder the use of the software

Excellent customer service

Dec 17, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: The software is very user-friendly. Customer support is excellent. Every time I have a question I get a response either by email of phone call addressing the problem.

Great Bang For Your Buck

Dec 17, 2016
5/5
Overall
5 / 5
Ease of Use
2 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I have used it for a year and it solved all my time tracking issues. Payroll takes 1/4 of the time it used to. Employees also know their hours so there are never any surprises.

Great Scheduling App!

Dec 17, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: It has built in checks when dealing with cross/scheduling and time off.

Cons: The templates for putting in new shifts needs refinement. I can't see the name of the shift, only the number of people needed.

Overall: Tracksmart Scheduling has helped us track our employees from multiple locations all in one system/and app. Very convenient for admin and users!

Recommendations to other buyers: Overall it has been great for our company.

Good experience

Dec 17, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Always get a quick response from CHAT when I need help performing a task on Track Smart. Good follow up as well

Easy to use, Good value

Dec 17, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Very easy to create complex schedules.

Cons: Payroll report does not report on the period specified, but for some reason will only pull full weeks.

Overall: Tracksmart Scheduling meets most of our needs as a scheduling software for multiple companies we own. It's quite easy to use, particularly the schedule planning and shift assignment areas. I t would be great if they would make an accurate payroll report so users don't have to extract records manually and work in Excel, but other than that it's a solid product for a great price.

Easy to Use - Works well for our small company!

Dec 17, 2016
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Easy to use, short learning curve!

Cons: Every once in a while, we can't access the site.

Overall: We have 9 employees and we can easily keep track of their time off and generate a report if they need to verify their allotment.

Tracksmart

Dec 17, 2016
4/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality

Comments: Tracksmart is user-friendly and remembers everything so we don't have to! It is a good value too and I have found that customer support is very responsive when I have questions. Ease of use is great.. ...Overall quality is 4 stars

VP Human Resources

Dec 17, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: This has been a great tool for our Company, easy to use and very cost effective. Our employees find this a very useful tool for requesting time off.

Love the way it keeps my office organized!

Dec 17, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Reminders!!

Cons: I wish time off requests or any important dates were emailed as a reminder 24 hours prior to the event.

Overall: Time off requests have never so easy! Daily reminders of birthdays, employee anniversaries, and conflicting appointments make it easy to never forget something important again! I would highly recommend this program to anyone!

Can't live without TrackSmart

Dec 17, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: ease of use

Cons: sometimes it takes longer to load

Overall: TrackSmart has been extremely helpful in tracking attendance for my employees. It is easy to navigate..simple to use and the customer service is amazing!

Good & Bad

Dec 17, 2016
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Time Card Input, Adding Vacation & Sick Time

Cons: When trying to find out how much vacation time someone has left gets complicated. It calculates the time that they have used and time that they have asked for. You have to be careful when letting someone know what time has been used.

Overall: The ease of inputting time cards and time off is great! The site can be a little bogged down and slow sometimes. This gets frustrating when you have someone on the phone and need information quickly.

Recommendations to other buyers: The site freezes up or has to "think" a lot.

Great tool for reasonable price

Dec 17, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We have been using Tracksmart for several years. I know we are not using it to its full potential but it has been a great tool for employees who work off-site or off-hours to submit their time. There is no need for a physical time clock. The mobile app works great and is preferred by our younger employees.

Good Product

Dec 17, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Ease of use and features

Cons: Many features requre upgrade that I only need 1 feature and not the suite that comes with the upgrade

Overall: I like the ease and functions of tracksmart. Perfect for my 12 employee business. However, many of the features that I wanted are upgrades that cost more $ that I was not aware of when I signed up.

Central Nephrology - MS

Dec 17, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Easy setup - ease of use

Cons: Attendance information goes away at year end. Terrible! There should be a way to retrieve year end information even after it has cleared out for January.

Overall: Tracksmart is user friendly, accurate, and inexpensive. Great product for our size office. Offers webinars to keep me updated on regulations. Friendly and helpful customer service. I recommend it.

Great for HR

Dec 17, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Ease of use

Cons: Sometimes a little slow

Overall: I purchased this product several years ago and have used it since to track time and attendance. It is very user friendly and helps me keep up with vacations and time off.

The best thing that happened to our Warranty department

Dec 17, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Very easy to use and many people can view at the same time

Cons: It takes a little while to respond

Overall: We were completely disorganized when I first started working in our warranty department, Tracksmart changed that. Very easy to use, and to read.

Recommendations to other buyers: make it faster

TrackSmart - A Tool for Small Companies

Dec 17, 2016
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I have enjoyed my experience with TrackSmart to keep up with the attendance of our employees. While I wish the functionality of the time accrual were more flexible, we are still able to work around within the program. Overall, a great value for the money.

TrackSmart

Dec 17, 2016
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: We have been using tracksmart the past 3 years and this has reduced the amount of paper that we use in the office. Tracking request are so much easier

Needs to tie to Outlook and more customization

Dec 12, 2016
3/5
Overall
4 / 5
Ease of Use
1 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Ease of use and the app.

Cons: Not enough customization and needs to tie to Outlook.

Overall: Needs to tie to Outlook and more customization, we have been trying it out for 3 years and we have decided not to renew.

Recommendations to other buyers: Needs more updates.

Great program for my business

Dec 11, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Easy to use the app.

Overall: Having multiple locations was getting tough to deal with scheduling. Since I started using trackSmart life got easier and more organized with scheduling. Great program!

Epeius Review

Dec 10, 2016
2/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Self-service

Cons: I have to keep a manual record of all time off and constantly check Tracksmart records against it and make adjustments

Overall: The software has a lot of room for improvement. Supervisors don't receive an email when timesheets have been submitted by employees. Accruals are not easy to setup. Accruals do not always work when requesting time off that spans over 2 weeks, the system automatically computes weekend hours as well, requiring employees/supervisors to manually changes the number of hours requested.

Process could be simplified but overall it is a decent program

Dec 10, 2016
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Cons: Unfortunately, when I click on the time sheet icon, it just brings you to a breakdown of weeks by date. I can sort to simplify but it would be a lot nicer if I could click on the time sheet icon and get just the time sheets waiting for approval.

Overall: The system notifies you when time sheets having been submitted to be approved. Since we are mostly salaried employees, I have people in the office who will wait awhile and submit several at one time. One-time-consuming function, TrackSmart is very easy for both the Administrator and Users to log in and use.

Great tracking!

Dec 10, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: This has helped simplify the process of tracking employees appointments, vacation, sick time and the approval process. Extremely user-friendly.

Easiest Attendance Program Ever

Dec 09, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Comments: This is by far the easiest program for attendance tracking on the market. Employees have their own login info to request time off. I get instant notification of pending requests and can approve or deny immediately. The calendar view gives full view of all absences.

Fine basic record keeping

Dec 17, 2016
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: I can run a report to show how PTO was used

Cons: I have to log in to bring up this info and it times out if I'm not actively using it.

Overall: I use this program mainly for tracking PTO but have also entered employee info with the idea of accessing it when necessary but for me, it's almost faster just to pull out an employees paper file.

Try it before you judge it!

Dec 09, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: the various reports

Cons: The profile page could be a little more adaptable regarding navigation

Overall: I would highly recommend tracksmart to small and large corporations. The accuracy of data, the ease of use and most of all the multiplicity of reports. It made my job so easy as appose to the archaic method I was using, by putting the time off on a color-coded calendar. I like the fact that the employees can access the site as well and input time off data. A good management of time for all concerned for such a nominal cost. Less than a full-time employees salary.

TrackSmart Attendance Review

Dec 08, 2016
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: I would recommend using this service, to help streamline time off for your employees.

Cons: An easier User Interface would be nice to have. This would help me in keeping more accurate tracking of hours.

Overall: This product offers you all of the basic features, but nothing else. It helps you manage time off, requests for vacation. You are allowed to monitor who is out of the office.
You can keep track of employees so you don't end up short staffed at any time. You can manage PTO and accrued PTO.

Recommendations to other buyers: If you are looking for something that needs more features then this product is not for you.

Great tool for ones that need one

Dec 08, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: The reports that you can run to check actual time off from my employees

Cons: That I can't add as many employees as I want without having to upgrade

Overall: I work in a privately owned business with a staff of under 20, so the plan I have takes care of the needs I have for an HR tool.

Recommendations to other buyers: Decide on whether you want to include per diem employees vs permanent ones first

Helped us manage changing schedules on a week to week basis

Dec 08, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Ability to plug in employee availability and have it auto populate a schedule.

Cons: I wish you could assign priority to the senior employees or somehow account for preferences. Currently you can only enter in if they can or cannot work. The ability to account for preference would be really helpful.

Overall: Before scheduling took a significant amount of time- shifts changed week to week and availability did as well. This is a great time saver!

Great system for the value!

Dec 08, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Ease of use and having a concise area to keep staff contact information as well as time recording.

Cons: Could use more reports.

Overall: We introduced this system about a year ago for our small business because we have remote employees and needed a centralized system for our time recording. TrackSmart was very easy to roll-out and required a user-friendly set-up. We've been using it and would not change a thing, with the exception for more reporting capabilities. Highly recommend this system.

A Life Saver!

Dec 06, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Very simple to use. Employees can trade shifts without me being involved. Reporting at the end of the pay period is easy. The mobile app makes it simple for employees to clock in and out.

Cons: I would like to be able to have my "standard schedule" that I can start with when creating a work schedule. The system does allow me to copy the schedule from past weeks but that will always include shifts that have been swapped out. I want to be able to start with my baseline schedule.

Overall: I love TrackSmart. It has been an absolute lifesaver in running my business. I create a work schedule and publish it to my employees and then I am out of the loop. If they have a conflict and can't make or don't want a shift, they offer it up and other employees can grab it if they want the extra hours. The system keeps track to make sure that nobody is taking too many hours and moving into overtime pay situation. I can easily view the work balance between employees with a single click. At the end of the pay period, with just a couple of keystrokes, I get a report of the total number of hours worked by each employee. The employees use the smartphone app to manage their work schedule as well as clocking in and out. It's amazing to me how simple the system is. It's exactly everything I was looking for in a scheduling system.

Great system!

Dec 06, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Great product and customer service

Overall: Easy to set up, use and generate reports for associate time off. A user-friendly tool that streamlined one former tracking issue of annual time off data.

Tracksmart Program

Dec 06, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Ease of use, cloud-based, cell phone Apps

Cons: Sometimes the program would not run. You would have to log on later. There was not really a phone number to call for help and if you put the complaint in the forum, the response or resolution would be weeks later if at all.

Overall: Very good program for tracking paid time off and timesheet info. Eliminates all the paper we used to shuffle back in forth when we tracked things manually. Worth every penny.

Recommendations to other buyers: It's a good program just needs better help options.

FCC Mt. Laurel

Dec 06, 2016
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: User friendly

Cons: Slow refresh rate of page loads

Overall: It has been a great tool for me in tracking attendance and time management. I find that often the response time in accessing different pages or reports is very slow. It seems there is a need for a more robust server.

Good program but does not serve needs of my business

Dec 05, 2016
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Easy to use. Good communication abilit for employees

Cons: Can't separate work areas.

Overall: The program should have the ability to separate work areas instead of all employees being on one page.
My BOH employees are mixed in with FOH employees. This makes schedule hard to read for all.

Recommendations to other buyers: As stated previously

Indispensable

Dec 05, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: seeing who is off when time off is requested.

Cons: some of the menus are not as intuitive as they could be.

Overall: As a small nonprofit with less than 50 employees, and to other work to manage, this platform is a life saver.

Recommendations to other buyers: keep up the good work.

Perfect for a small company

Dec 05, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Ease of use, attractive interface, reporting, calendars for seeing time off

Cons: Would like to have more options than two on time in and time out each day for hourly employees. Wish it would automatically plug in vacation hours.

Overall: We are a small company with 12 employees, but all the legal responsibilities to our employees of a big company. Track Smart helps us manage important work week scheduling, manage hours of employees, coordinate time off communication, keep a record of important HR dates, and many other issues that tend to get lost in the shuffle.

Valuable tool

Dec 05, 2016
3/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Laid out well and easy to use

Cons: It get glitchy and customer service poo poo's me blaming my computer. But I have no other issues with my computer. Glitchy being it'll get held up when I try to open something. And, more recently, I'll use the drop down and it flashes and I have to go off the page and come back on before it'll work normally. I wish I could customize my drop down items.

Overall: I have been using Tracksmart for a couple of years. My only complaint is that it gets glitchy on occasion and customer service isn't helpful. They blame my computer, but every other program works fine. Other than that I find it easy to use and it has been a valuable tool for me. I am happy with my purchase overall.

Recommendations to other buyers: It's been a valuable tool. If it wasn't for the glitches I would give it 95%.

One year user

Dec 05, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Easy to use, good mobile app

Cons: When you download the unpublished shifts it does not include the notes and other info.

Overall: Overall great software. Used it to manage brand ambassadors in multiple markets. Scheduled 300 plus events a month. Would like for staff to be able to text through the system to each other. Would like to have all information included in the sheets when you download the unscheduled shifts.

Recommendations to other buyers: We used this to schedule brand ambassadors in multiple markets. There isn't a software I have found that is catered to that field. This is the best so far.

Great product

Dec 05, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Easily schedules multiple departments with one staff that works and all available departments

Cons: some of the restrictions

Overall: Track Smart has definitely made scheduling easier for me. I have different departments and employees can work in all departments, so keeping track and not double scheduling has been a huge benefit for me.

Good product, needs some attention

Dec 05, 2016
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
4 / 5
Value for Money

Comments: We've been using this product for almost 2 years now. We beta tested about 5-10 other scheduling software products and came to this one based on price and the low learning curve . We're a security company and didn't want a complicated user interface. This so far has worked well for that. I called last year to address some issues with the software however and was told the company wasn't focused on TrackSmart at the time because they had acquired a new software and were focusing on integrating the two. I was told that last January they would address the issues. So far it seems nothing has changed with the software. This software has a lot of potential it just needs some attention.

Great tracking system

Feb 10, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: TrackSmart TimeClock is very easy to use for what I need. I like that I can make any needed corrections easily. I would and have recommended it.

Easy to use and does what you want it to do.

Dec 05, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We used another time keeping system online but I was always saying "gee I wish it could do this or that". Then I decided I needed to find a better system and I did, TrackSmart!

Tracksmart is an outstanding value

Dec 05, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Ease of use, intuitive, convenient (mobile app)

Cons: I would like to assign more than one supervisor per employee.

Overall: The software is intuitive and easy to set up. It is loaded with features and functionality, including a useful app. It is a wonderful value and many competing programs charge up to 5 times as much.

Great timeclock program

Dec 05, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Easy to use; Able to log in and run reports from any location

Cons: The reports have a few more clicks than I like to get to what I need. Saving a shortcut to my desired reports would be a nice feature.

Overall: As the bookkeeper and payroll person for our small law firm, and working remotely, this program has been great for me to know when someone is out ill and to calculate their hourly wages without physically being in the office. The program is easy to use and lets us set up specific log in stations so that employees cannot log in from just anywhere. I highly recommend it.

Attendance Tracking Made Easy

Dec 05, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: easy to use

Cons: I cannot take off the PTO part of the software

Overall: We have been using TrackSmart for almost three years and it has made keeping track of employee vacation and sick time so easy. We appreciate the ease of use and the ability for employees to send attendance requests seamlessly.

Attendance Record

Dec 05, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Ease of use.

Cons: Not being able to see the hours available for an employee by the list of the names.

Overall: It has been a system that works well for our company purposes. We have had a little hiccup with its ability to work with Safari but I understand you are working on the compatibility. Hopefully, that will be fairly soon.

TrackSmart

Dec 05, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Comments: TrackSmart allowed me to automate the PTO process for our office staff. I am researching to determine if I should upgrade and roll out to our shop floor. Great value for the money!

Extremely helpful!

Dec 05, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: I have found Tracksmart to be very helpful to our small agency! We have a staff of seven, although that should be easy to manage when you where multiple hats this is one less thing to have to worry about.

TrackSmart Review 2016

Dec 05, 2016
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Comments: Sometimes slow to load. Reports are slow to run at times. Would like a way to have employee events on the calendar only show up for admin people, not the whole company.

Tracksmart works well for us

Dec 05, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: It's easy to use and my employees aren't dependent on me to help them with their time off.

Cons: It doesn't interface with Outlook

Overall: Tracksmart works well for our company. We have about 25 employees so it's easy to maintain the calendar. I would be love it if Tracksmart would interface with Outlook so I wouldn't have to put vacation days in Tracksmart and then on the Executive's calendar as well. I've been asking for this for many years.

Perfect for tracking time off!

Dec 05, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Ease of time tracking - multiple time off banks - self-service functions - reports!

Overall: We have been using TrackSmart for more than 3 years now and love it for tracking time off. The self-service options are great - employees can log in and easily request vacation, etc. and the requests don't get lost amongst all the other email that I receive. I love being able to roll over time when required, and the reporting functions are great for reconciling and reviewing at the end of each year.

Recommendations to other buyers: Would like to be able to review Notes sent to employees when their time off requests was declined!

Tracksmart makes my job easier!

Dec 05, 2016
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: We are a small company with only five employees but I am also the HR department along with my "regular" duties so having a way to record hours worked and track vacation time earned and used was a high priority for me A few things I would like to have updated are that employees should be able to select PTO in addition to the other reasons why they are requesting time off, because right now I have to go in and change it from Vacation to PTO every time. I would also like a better way of printing out the calendar because we post that in the break room so , everyone knows who is going to be out but there is no "print" feature which means I must use the right-mouse click print process and can only print out one month at a time. Otherwise, it is a program that fits our needs and I am totally happy that we use it!

A important suggestion

Dec 05, 2016
4/5
Overall
4 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money

Comments: Would like attendance to be more customized - especially the banks - we only use two and it causes constant problems to have vacation and PTO both, etc.

Good but costly

Dec 05, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Easy to use

Cons: Cost

Overall: It's an easy to use system but because we have a lot of part time employees ito get expensive month to month.

Exactly What We Need

Dec 05, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Easy to use, clean look, reports are great

Overall: Our company needed an easy, simple solution to tracking PTO. This was exactly what we needed - no more and no less. Other systems will build so much more into the platform than necessary, confusing employees and supervisors alike. TrackSmart keeps it simple, and add-ons are available if you need more out of your attendance tracking. I also LOVE the reports. They've come in handy more than once when someone has disputed his or her PTO balance. Plus, let's face it - as an HR manager of over 125 people, I'm not going to remember every little thing throughout the year. This gives me a great reference archive, built right into the system. TrackSmart works for everyone - admin, supervisors, and employees.

Sound Vacation Tracking System

Dec 05, 2016
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Cost

Cons: Slow and does not work with Safari currently.

Overall: The only negative is most of my employees and myself have iMacs or iPads and it doesn't currently work with Safari.
I hope it is fixed soon.
Real hassle, my employees can't put in requests from home. Customer Support said to download Chrome, but most of my employees and myself do not want two browsers on our devices.

Recommendations to other buyers: no

TrackSmart! Thoughts

Dec 05, 2016
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: The ease of use. The time off request aspect is great.

Cons: I wish it could have classes of employees so that our teachers (who do not fill out time sheets) would not have time sheets assigned to them unless we wanted them to have time sheets.

Overall: TrackSmart! is the best value that I have found. The cost is reasonable, especially for a non-profit like ours. It is relatively flexible and meets most of our needs.

Solid Time and Attendance System

Dec 05, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: Switched over to TrackSmart from another software. The other software was a much more involved system with many more features, most of which we did not use and the configuration process was a bear. TrackSmart, on the other hand, almost plug and play. Quickly upload the list of employees, make a few global changes and everything was up and running in no time. Plus, the price was about half what we paid for the other company.

There are some areas that are somewhat confusing with admin versus personal logins for the same person and some areas where it would be good if the super admin could make changes rather than going back to a supervisor login to make the change.

But overall, I am very pleased with this decision for our 15-person company.

need to be able to edit shifts

Dec 05, 2016
3/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Cons: cant edit the shifts once you have made them, so now I have to edit those shifts every week, and sometimes i miss correcting one and it causes a problem

Overall: I want to be able to rename, and or edit the shifts, I want to make some changes but I cant its very frustrating

Affordable and useful for small business

Dec 05, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: requests sent to emails, weekly email stating upcoming PTOs and birthdays/anniversaries and the reports

Cons: managers unable to approve time off - needs to be an admin. Unable to edit absence reasons - would be nice if instead of personal and vacation we could make it "PTO" to match our policy

Overall: For companies that don't have an integrated HRIS, this website is very helpful. Especially with remote employees. We used to use an excel spreadsheet to keep track of the PTO calendar. It occasionally collided in our shared network and caused all sorts of problems of lost dates or approvals being reversed. This system was able to give us a solution at a low cost. We also utilize it for our remote employees to track their time.

Great for our small business!

Dec 05, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Report features, weekly email and seeing the calendar. Able to add new employees and their info quickly.

Cons: color coding - wish there was a different visible color used for the type of absence. Ex. green for vacation and red for illness. I know this would be difficult given the number of reasons available - but at least having the option would be nice.

Overall: Easy to use and meets the needs of our small business. I wish there were a couple of tweaks like maybe different colors for sick vs. vacation days. Minor in the grand scheme. Definite time saver in tracking absences. Report function is great.

Tracksmart Lives up to its' Title

Dec 05, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: easy to use

Cons: could allow us to create our own reasons for time off. We do get around that with our remarks in the system though.

Overall: We have been using Tracksmart for the past several years to monitor staff attendance, run reports and post our days off, practitioners being off to alert staff . This is helpful when they wish to request time off and/or see what their schedule will be like. It is very easy, straightforward and accessible to all. It is just as its' name suggests...Tracking done the smart way. Tracksmart

EXCELLENT SOFTWARE

Dec 05, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Everything

Cons: There is nothing I don't like about it

Overall: I've tried other timeclock software and none have fulfilled my needs like tracksmart. I can recommend it without hesitation. Their CS is very awesome too. keep up the good work guys!!!

Recommendations to other buyers: Just keep up the good work!

Could be so much better with a few changes

Dec 05, 2016
3/5
Overall
4 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Comments: We need the following features for this to work best.
Attendence, Scheduling and Time Clock need to be a single integrated system with no dual entry.
It needs to integrate with Outlook. Adding a calendar entry to the email should be simple enough.

Tracksmart a must have

Dec 05, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Ease of use

Overall: With many different clients and staff to serve, tracksmart has been a lifesaver. So easy to use and saves so much time. 8 don't know how I got along without it.

Tracksmart Review

Dec 05, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: easy to use

Cons: runs slow often & doesn't have a report for remaining days in the bank from prior year

Overall: I like the software, only issues are that it is very slow sometimes and freezes, definitely not my computer issue and that the bank of days resets at the beginning of the new year and I don't see a report that I can run to check what days were left from the previous year.

Wonderful Site, Great Service

Dec 05, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Easy use, time saver, little issues

Cons: Deleting employees takes a while and usually times out.

Overall: Truly love this site. Makes tracking time, vacations, anniversaries so easy and mistake free. Would recommend to everyone.

Excellent Program

Dec 05, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: I enjoy working with this program, so much easier than any others I've worked with. Any questions are always answered quickly.

Awesome Product

Dec 05, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Being able to see all employees time off in one area. (calendar)

Cons: I do not have any cons.

Overall: We have been using TrackSmart for several years now and it is the best product. We do not use the time sheet feature so I can't speak for that side but the attendance tracker is awesome. It makes it easy for my employees and for me to be able to look at all time off anytime. Thanks for such a great product.

Recommendations to other buyers: It makes my life much easier than trying to keep up with time off using paper products.

First time user

Dec 05, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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