Real-Time Labor Guide

Real-Time Labor Guide

2.5 / 5 4 reviews

Who Uses This Software?

Our customers are from every level of the auto repair industry; small independent shops, dealerships and multi-location chains. They use our software to generate estimates and invoices for customers.

Average Ratings

4 Reviews
  • 2.5 / 5
  • 3.5 / 5
    Ease of Use
  • 3 / 5
    Customer Service

Product Details

  • Starting Price
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
  • Training
    Live Online
  • Support
    Business Hours

Vendor Details

  • Real-Time Labor Guide
  • Founded 1989
  • United States

About This Software

Since the first release of the Real-Time Labor Guide in 1994, we've focused on making our automotive repair software easy to use so all customers, from the newest mechanic to the most seasoned veteran, would feel comfortable creating accurate estimates and invoices. Our customers are from every level of the auto repair industry & use our software to generate estimates and invoices for their customers while maximizing profit by selecting the most appropriate labor time for their business.


Features Checklist

  • Accounting Management
  • Billing & Invoicing
  • Customer Database
  • Inventory Control
  • Labor Rates
  • Maintenance Scheduling
  • Parts Management
  • Payroll Management
  • Quotes / Estimates
  • Service History
  • Vehicle Tracking
  • VIN Decoder
  • Work Order Management

Product Reviews

Are you kidding me ? Haters are just going to be Haters

4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not

Comments: What do you expect for $10.00 a month .... The program does what they claim it to do quite well. Sure some of the labor times are wrong just like every other labor "GUIDE" out there. At least they are attempting to create a "Real Time" program to be fair to the techs and customers. If you have a problem with the labor time let them know. I think with enough constructive criticism and truthful testimonies from real techs. The labor times will be changed accordingly until the times are correct. They also give you 3 labor options to choose from which the low one is close to Mitchell on several vehicles I have compared. We all do not have access to factory tools, equipment and data therefore the labor guide should reflect that as well, Hence a little more labor time. Getting the job done right or getting the job done in the allotted time of what a guide says are usually two different times anyhow. These are guides not mandatory labor times, should be used and modified as needed. Rust - Corrosion - Owner Repair - Oil/Grease Soaked Engine - Electrical Parts that have been upgraded with a new harness or pig tails.... Etc. Labor should be fair but not a race to meet the book time. Times are changing and labor guides should as well.

Pros: Affordable, Easy and quick to get an estimate now with invoicing options . A good second opinion for $10.00 a month if you have a system. Do not have to be at the shop computer to get an estimate for a repair. You can use your cell phone if needed.

Cons: Still working to get real time labor correct on all makes and models. Which would seem to be a ongoing process for the life of the program.

Recommendations to other buyers: For Real Time Labor Guide Management : A easier way for techs to communicate their actual labor time to Real Time Labor Guide with acknowledgement . Known Short Cuts , Tips or Fixes added to upgraded version.

Not A Good Program

1 / 5
Ease of Use
1 / 5
Customer Support

Comments: The labor times on this program are very inaccurate. When you have a 2010 Dodge 3500 2x2 the labor shows 9.70 hrs. that's higher than a 4x4 that only calls for 7hrs. We would not recommend real time labor guide. We contacted real time labor guide customer service & they were very rude. They said they would find out what the problem was, but they would not contact us & let us know what the problem was. He said that was their policy. This was not the only labor time problem that we've had. Five years ago it cost me a customer complaint. I was assured 5 years ago that this problem would be taken care of with new updates, looks like they still have problems.

You need this for your repair shop

5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I started using the labor guide as a 2nd opinion - for 10 bucks it was hard to pass up, and I didn't have to sign a contract so I could cancel if it didn't work out. I am so happy I did - this guide have made us so much money. I always found that it took me 15 - 20 min more to do a job than the other guys tell me it should take. But Real Time seems like they tell you what it will actually take to do the job, instead of what the other guys think it should take. And if there is a big difference between the two, I call them and they help me out. It seems about 50/50 in the rare times I have to call - half the time they admit they are off, half the time its the other guys. Even if they are off, they say they will fix it. Try getting the other guys t do that.

The program is really easy to use, and the customer service folks are great, and I pay for this program several times over with their labor times. I am looking forward to their update where I can save my tickets and bring them back up later.

Horrible times

4 / 5
Ease of Use
Customer Support

Comments: I mostly started using it to print estimates and invoices but it does not save them, so you cannot make a diag estimate and come back and add the fix to print your invoice, you have to start all over, including customer information.

Second, the flat rate times are horribly innacurate. I just started my own mobile repair business and wanted to get a feel for the market before getting alldata and dedicating myself to that kind of monthly bill. The innaccurate times of this program easily cost me 10 hours per week, and I have a very leisurely schedule.

I would only recomend this program for a highschool/college kid working on his friends cars a few times a month at most. It was worth the $10 to get a better feel for how to be my own service advisor but this is the easy-bake-oven of labor tools. If you run any sort of business. Skip it.

I guess on the plus side my low invoices have made some extremely happy first customers.

Vendor Response

by Real-Time Labor Guide on August 22, 2014

Mr. Richardson - Thank you for your review of our product and I am glad we were able to help you make some extremely happy first customers for your business. You are right that the Real-Time Labor Guide does not save estimates or invoices. It was not meant to be a shop management system - we have other software available that will retain all your customer and ticket history, save inventory, build reports to help run your business, etc. Regarding the labor times - we get our labor times from mechanics like you actually doing the jobs in the field. Most customers report that our labor times reflect what it actually takes them to do the job, not what the manufacturer thinks it should take. We continually work to update our database of labor times and our customer service team is always happy to hear from our customers how we can improve. Feel free to contact us anytime with examples. Thank you for trying us, and if you ever need a second opinion we hope you'll try us again in the future