PINNACLE CMS
by PAETEC Communications
PINNACLE allows you to gain instant access to real-time cost and operational details, improve cost accountability and billing accuracy, achieve operational efficiency, and interface with compatible systems - all while realizing significant hard-dollar savings. Automate enterprise wide chargebacks using an extremely friendly GUI while integrating with existing AP/Financial/HR systems to make workflow processes seamless. Intended for Enterprise-grade Organizations except for all Telecom Carriers
- Billing & Invoicing
- Call System Integration
- Chargeback Tracking
- Contract Management
- Custom User Interface
- Customer Account Management
- Customer Self Service
- Customer Service Integration
- Customer Service IVR
- Customizable Billing
- Customizable Fields
- Customizable Functionality
- Customizable Reporting
- Data Import/Export
- Electronic Provisioning & Ordering
- Fixed Line
- Flexible Rate Tables
- Internet
- Inventory Management
- Legacy System Integration
- Marketing Management
- Mediation
- Mobile Access
- Order Management
- Post-Paid Systems
- Pre-Paid Systems
- Provisioning
- Rating
- Reporting
- Serves Cellular Industry
- Service Order System
- Trouble Ticketing
- VoIP
Available on the following platforms: Windows, Web Based, Mac, Open Source, Linux/Unix, Other
Support available: 24/7