User Reviews
WebDAM by WebDAM Solutions
USER REVIEWS - All reviews
Purchased Date: May 01, 2011
Sr Web Producer, salesforce.com
January 03, 2012
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Pros
Easy set up and on boarding b/c no hardware or software required. Great use of cloud computing technology. Good access speed and up time for international teams.
Cons
Speed, within the first couple of months of implementation I heard from several users that the system was sometimes slow and hanged while uploading assets. This lead to slow/poor adoption as first time users encountered hiccups while uploading and gave up on the system.
Overall
Good product overall. Needs more features and robustness for enterprise use cases but glad to know that the product team is always actively working on new releases. Recommend gathering active feedback from users for new features.
Purchased Date: July 01, 2011
Sr. Web Producer, salesforce.com
December 29, 2011
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Pros
- Keywords and metadata woks well
- Being able to preview the files before download is pretty cool
Cons
We can't:
- view Zip files
- set related assets
- run reports with metadata and keywords
- run reports with most common keywords used
- set an email work flow
- Set a cc email address for download request
- sent emails to a distribution list
- View videos has size limitations
Overall
I don't have any, just that follow up in any feature request. Every customer has different needs.
Purchased Date: October 01, 2008
Marketing Specialist, St. Baldrick's Foundation
December 28, 2011
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Pros
Amazing search capabilities, via the keywords options; allows for easy access to clients/vendors/designers
Cons
Adding keywords to hundreds of photos as posed the largest con to our service, however, of course this step is essential to establishing the rich search capabilities we love so much about WebDAM
Overall
We were looking for an online photo archive solution for our thousands of event and marketing photos. WebDAM has given us that, and so much more with the rich cataloging and search options available through their website. Bravo!
Purchased Date: June 01, 2010
Interactive Technology Director, Andrew Harper
December 27, 2011
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Pros
Webdam is easy to use, very affordable and the support has been great.
Cons
Would be nice to have more than one image size for public access and the ability to mouse or pop-up a larger version of the image while browsing.
Overall
I would recommned WebDam to any small to medium size business to house their design assests.
Purchased Date: May 01, 2010
publications dir, houston community college
December 23, 2011
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Pros
meets our needs to share photo assets with the entire college community
Cons
we have no cons
Overall
Serve are need well
Purchased Date: January 01, 2011
Manager of communications, Columbus regional airport authority
December 22, 2011
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Pros
Intuitive once the approach is understood
The customer service is outstanding. Jody was very patient through our selection process & Leigh Ann has been wonderful. She is always very responsive to our questions & requests. Her patience is also commendable.
Cons
Guest users can't use the lightbox feature
Still feel like we don't have a good grasp on the best process for assigning metadata to thousands of images, therefore we don't use much & aren't getting the full benefit of WebDAM
Overall
Continue to listen & respond to your customers. You're doing a great job.
Purchased Date: August 01, 2011
Photography Editor, Bentley University
December 21, 2011
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Pros
We are finding webdam to be very user-friendly. I was able to start using it almost immediately.
Cons
None so far.
Overall
We are happy with the product and it really saves time.
Purchased Date: July 01, 2011
Manager, Network Solutions, Bank-Fund Staff FCU
December 21, 2011
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Pros
It was a breeze uploading the files to the site and the post-sales customer support has been excellent. In short, the whole process of acquiring and implementing the application was painless.
Cons
I understand that the templates for look and feel of the landing page are limited. This restricts creativity from a client's perspective.
Overall
WebDAM is an excellent option for organizations to centralize their digital assets quickly and securely. Even better - their customer service and response to questions is outstanding.
Purchased Date: June 01, 2011
Communications Associate, Root Capital
December 21, 2011
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Pros
WebDAM has greatly increased the ease with which we catalog and use images associated with our work in many ways
- Vast storage space which reduces the need for filtration of images
- Well organized folder system with activation options
- Metadata allows us to catalog information along with every image for story development purposes
- Different download sizes for web or print purposes
- Lightbox system allows us to share images easily for internal and external purposes.
- WebDAM's versatility also allows us to store design files and collateral files for downloading by staff members.
- AMAZING customer service! Prompt responses on service calls and high quality and regularly scheduled webinars.
Cons
The only con I think of with the current version of the software (that we purchased) is that it does not have an inbuilt media player to play video files. I have been informed that this is something that can be incorporated into the package.
Overall
WebDAM has been extremely effective in cataloging our vast library of images and even more effective in terms of the ease with which we can extract those images and the data associated with them such as names, dates, locations, industries etc which we use a lot in our storytelling function. The customer service has been nothing less than fantastic. So thank you for this highly recommendable product!
Purchased Date: May 01, 2011
Web Developer, Miami University
December 21, 2011
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Pros
WebDAM is an excellent product with a lot of potential. It is powerful, robust and configurable for most any set of circumstances in which it is used. Your support and customer service staff are absolutely wonderful! The webinars I've attended have been excellent and pertinent. Managing user access to specific folders/assets based on group membership is a fantastic custom option. This system has everything we were looking for in a Digital Asset Management system.
Cons
Parts of the interface are cumbersome. Sometimes it's too many clicks from here to there, sometimes it's just not easy to find the function: in training I've conducted thus far, I have had 3 people ask "How do I move files around? Can I drag and drop?" Managing users (folders maybe?), editing metadata on assets, viewing folder and asset data could all stand some improvement, but the functionality remains.
We've been experiencing some odd locking up issues as well. This seems to be related to the auto-logout function (it would be nice if the local administrator could set that auto-logout length of time). When it locks up, only restarting the browser returns functionality. **Have experienced this in Safari & Firefox on Mac OS
Overall
This is a DAM excellent product and is supported by a fantastic, responsive DAM staff. I highly recommend working with the folks at WebDAM for anyone interested in sustainably managing, or wanting to improve access to, their collection of digital materials!
P.S. a small note about (webdam)/admin/keywords.php:
"A keyword list enforces consistently throughout your asset library. By using a keyword list, your administrators will be presented with the list to choice from when adding keywords from the Edit Captions page. If you had previously uploaded a keyword list, you will have the option to append your new keywords or replace the previous list.(Seperate keywords and phrases by comma and/or a newline)"
*consistently = consistency
*choice = choose
*Seperate = Separate
*newline = new line
Purchased Date: June 01, 2010
photographer, Lawrence Berkeley Nat'l Lab
December 20, 2011
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Pros
easy to search using keywords, lightbox feature is a great way to send collections of photos to other users, admin features to edit metadata are easy to use. database is easy to use for even the most novice person, so don't have to hold people's hands too much - just give them the url and they can search on their own.
Cons
would like to see larger thumbnails, especially larger images on the individual asset pages.
Overall
other than seeing the images larger, it is a well thought out, user friendly database.
Purchased Date: June 01, 2011
Managing Director, Aledyne Engineering
December 20, 2011
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Pros
After reviewing several options, WebDAM was the most powerful and easy-to-use solution.
I was actually a bit surprised on how fast and smooth the implementation was. It helped that their great customer service stayed by my side the whole way. They are still very helpful. Overall, it is a wonderful tool for managing marketing files and I now understand why all the buzz around "cloud computing" solutions. Thanks for allowing us to work more efficiently.
Cons
Would like to see more training videos, so I could pass them to others.
Overall
I recommend WebDAM. The company seems to really care about their customers, which in my experience, is rare for enterprise-level solution companies.
Purchased Date: May 01, 2011
Marketing Coordinator, EagleRider Motorcycle Rentals & Tours
December 20, 2011
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Pros
WebDAM has really improved my overall work life. I work in the marketing department for the largest motorcycle travel company in the world, we are CONSTANTLY sending photos and large scale graphic files to designers, tour operators, travel agents and other affiliates. It used to be a massive struggle to send high resolution images and graphic files. Thanks to WebDAM, I no longer struggle to send multiple large scale files to multiple senders.
In addition, WebDAM's search and tagging capabilities allow other people to search for photos they're looking for, so I save time searching and trying to read the mind of other people.
Amazing system.
Cons
When emailing a download invite, the email sometimes takes several minutes to arrive and I'd like the download invite link to be available for longer than 48 hours.
Overall
Overall, this system has been a god send for me and I'm eternally grateful.
Purchased Date: May 01, 2010
Internet Marketing Manager, UCLA Health System
December 20, 2011
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Pros
The system allows us to have a library of our photos.
Cons
It is difficult to properly categorize images ourselves.
Overall
Would recommend if you have staff who can properly categorize images.
Purchased Date: September 01, 2010
creative services manager, ab sciex
December 20, 2011
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Pros
Easy to get started.
Fairly easy for viewers to navigate.
Cons
Some incompatibility issues between browsers when uploading files.
Overall
Need further enhancements on the video capabilities.
Purchased Date: February 01, 2010
Production Specialist/Digital Assets Administrator, The Asia Foundation
December 20, 2011
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Pros
WebDAM overall has greatly improved internal productivity by expanding our image storage and sharing capabilities. Our organization and overall asset management has also improved. The customizable users accounts have allowed flexibility in expanding our users to international field offices. The FTP transfer function facilitates large image transfers from users and photographers all over the world.
Cons
There are some limitations in the back-end/Admin mode with image organization and management. More flexibility in ordering and re-ordering assets and folders, including moving assets as well as ease of batch tagging/captioning. It would also be nice to be able to sort and re-sort images in various ways on the front and back end--for example being able to view the entire database in chronological order as opposed to only one folder at a time. The front end date range search capability also doesn't seem to function properly. Also, being able to rate images and sort based on best favorites is desirable. Also, having more flexibility with watermarking (ie. having the ability to watermark certain images at certain times as opposed to a global setting.
Overall
Overall I would and do highly recommend WebDAM.
Purchased Date: July 01, 2011
Coordinator of photography, Miami Univer
December 20, 2011
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Pros
the short time i have been using webdam, it seems easy to navigate thru, it does take some time and work flow set up.
Cons
this was turned over to an IT person so i cant comment
Overall
I would recommend this product to any university, but be aware it does take some time and you need to know the direction you want to go with it.
Purchased Date: N/A
Web Specialist, The University of Texas at Dallas
December 20, 2011
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Pros
The WebDAM Digital Asset Management system really fills our needs at The University of Texas at Dallas.
We have over 300 users in the system and 90,000+ images in over 1,400 folders in our WebDAM.
It allows us to tightly control who has access to which assets, who can download, who can add assets to the system and documentation when someone downloads assets.
There are even controls that let you password protect certain areas for access control even better.
The search is great for finding assets and the input controls when adding assets lets you build a better search into the system.
Cons
The only thing I would change is to make the folder/album names themselves searchable. This would make the search perfect.
Overall
This product is great for organizations that have been struggling for a professional grade system to handle digital assets. We mostly use it for image files, but it can handle more file types we have not even explored.
The support staff is always very responsive to our needs and friendly.
Purchased Date: March 01, 2011
Creative Manager, University of Washington / Marketing
December 16, 2011
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Pros
It's very important for us for our end-users to find the database easy to use, as our potential audience is around 80,000. For the most part, users seem to find WebDAM easy to use.
Administering, uploading photos and making simple changes are fairly easy to handle, although there are some situations where we do need help from WebDAM to figure out.
The emails and blog are helpful for users to get to know the product better.
Cons
- The single biggest feature problem that affects users, is that we aren't able to custom edit the email that goes out to users after they register. We aren't able to tell them their account will be not activated immediately -- and when you're in the business of providing assets, customers are generally in a panicked state of needing them.
- We had a lot of trouble setting up permissions for different groups to view or not view folders that required extended tech support with WebDAM. Because the process of doing this is not intuitive, it is hard to share this information with other administrators here.
- I would say that none of the feature suggestions we've send along have yet been implemented. So I do wonder what better, more important features other users of your product are sending that catch your eye.
Overall
We are generally happy with the product solution and feel it is better than the other ones we evaluated during the review phase. When customers make feature suggestions you should try to find out what scenario is taking place that makes these ideas so needed. Understanding your customers' workflows can be quite revealing.
Purchased Date: January 01, 2008
Marketing Systems & Technology Specialist, LearningRx
December 16, 2011
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Pros
There are many rich features such as sending files directly to a printer, emailing source files and other things that save us so much time. The levels available for user control is un-matched. Also, our account representative could teach a few others a thing or two about great customer service! If there is an issue (which is rare) or we're not sure how to do something we simply ask and always get an extremely fast response which is great for how quick this move in our corporate environment.
Cons
It certainly takes time to learn how to use the Admin section of the site. The user controls are very extensive and can be confusing. This is the only "con" if that's what you can call it. All new systems require a level of learning & WebDAM is always there to help.
Overall
I highly recommend WebDAM. We have been told that we use the system unlike any other customer which is a huge testament to how flexible their system is. They are certainly reliable in many aspects. Their systems are dependable, their customer service is knowledgeable and there is NOT another digital asset manager out there like this!
Purchased Date: July 01, 2011
Mulitmedia Production Coordinator, MARQUETTE ATHLETICS
December 16, 2011
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Pros
Ease of use, clean, fast, nice to have a store when we can use it. Support is very helpful. Though it is more basically its functionality is great.
Cons
That I cant integrate it with our other website as well as I would like or have buy now buttons on different website that would link to MarquetteImages.com. Not as integrated as I would hope.
Not too many issues with the store but i wish that it was easier to work with the printers if we have problems. I wish it wasn't separate from web dam support.
Wish your live training seminars were not just on Thursdays. I know you have taped them but it would be great to be apart of the live meetings as well.
Overall
Recommend highly
Purchased Date: October 01, 2011
Marketing Operations Manager, ProBuild
December 16, 2011
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Pros
Although we are just getting started, we found the FTP straight forward and easy to setup; we are anxious to setup our folder structure, define metadata fields and begin uploading assets.
Cons
As we are new to the system, we haven't had an opportunity to identify any cons.
Overall
We did extensive research as part of our DAM selection process and still feel that we made a great choice.
Purchased Date: March 01, 2008
Communications and Marketing Assistant and Photogr, UCSC
December 16, 2011
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Pros
Such a great product - we have been really happy with it. It provides a great service for our campus and all the users are very happy with it.
Whenever I email with a question or issue, I get a quick response.
Cons
At one time, I was receiving slow customer service, but that seems to have been rectified. Lately, it has been great.
Overall
I would definitely recommend WebDAM.
Purchased Date: November 01, 2010
Advertising Traffic & Production Manager, Mohegan Sun
December 16, 2011
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Pros
My favorite feature is allow folks to view the images and then they can request an image and I can approve or deny.
Cons
I have some issues with the uploading features but I think it is a problem with our IS restrictions. I'm working on it.
Overall
I would highly recommend this product.
Purchased Date: October 01, 2010
Project Manager, Evans Hunt Group
April 20, 2011
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Pros
We reviewed a handful of online digital asset management tools on behalf of one of our clients (a destination management organization).
Out of a short list of approx 5 different options, we selected webDAM. The system was fairly easy to implement.
Highlights:
* able to tailor graphics around existing structure
* fast set up time from webDAM team
* detailed training sessions (webinar style)
* some customization available (additional budget required)
* afforable
Cons
Back end interface is a bit arduous - it's easy to use, but takes a little time to figure out where things are.
Overall
Based on what they promise (and actually deliver!!), they have proven themselves to be the best value out of the systems we evaluated.
Purchased Date: N/A
Media Production Specialist, CSU Los Angeles
April 07, 2011
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Pros
Uptime is great, user ease is fantastic. Admin php is simple, powerful, flexible. Adaptability to different users's needs is very high. FTP is super fast. Customer support is simply excellent.
Cons
Video is not supported without purchase of one-time $2400 media module. Some cross-browser issues (uploads via drag-n-drop in Firefox on a Mac).
Overall
Ease of use and flexibility to accommodate many different needs within the one DAM is the reason to buy. If you need a DAM, get this one.
Purchased Date: November 01, 2008
Media and Communications Officer, Holland College
September 01, 2010
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Pros
We are very pleased with the product and the service. We rarely have any issues, and when we do, WebDAM staff are quick to respond. This was a primary concern before we subscribed, given that WebDAM is on the west coast of the U.S. and we are on the east coast of Canada.
Using WebDAM relieved a huge bottleneck in the timely flow of images back and forth between us, our internal clients, and our external design teams.
Cons
Sometimes (rarely), files don't seem to process properly.
Overall
I highly recommend this product. Although we don't use all of the available features, we are very pleased.
Purchased Date: December 01, 2007
Director, Photographic Services, Jacksonville State University
February 26, 2010
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Pros
Great people in sales and support. Very fast response times to emails. Easily customized. Admin tools are well designed. Easy to get images uploaded and managed. Users love the powerful search tools. Much more convenient than managing database in-house with servers, software, maintenance, etc., something I did for a couple of years. Works great with Mac or PC.
Cons
Pricey, but well worth the cost. Other storage-only solutions are available at much cheaper costs, but nothing that offers a true data management solution with security of off-site storage and web based access like WebDAM. Everyone here considers it money well spent.
Overall
Highly recommended. Great people to deal with, responsive to customer needs and appear to be constantly working to improve the product.
Purchased Date: N/A
Associate Director of Athletics, Communications, University of Washington Athletics
February 25, 2010
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Pros
Simple to use. Always seems to be available with little or no down time. Uploads and downloads always move pretty quickly. Customer service is always responsive with answers - usually making it pretty simple to understand. When we have had slow performance or any other issues like that, seems to be resolved pretty quickly.
Cons
Almost too many features for the common user. I'm sure there are more efficient ways to use the system, but haven't taken the time to learn more. Not much in the way of training/introduction once the site launched. Probably a better way to design the interface, but considering we've gotten used to it, seems good enough.
Overall
Would (and have) highly recommend the system.
