EngageIP Billing--OSS

5 / 5 4 reviews

Who Uses This Software?

IoT/M2M, Telecom, Enterprise service providers


Average Ratings

4 Reviews
  • 5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • LogiSense
  • www.logisense.com
  • Founded 1995
  • Canada

About This Software

To win in today's ever evolving connected world, CSP's have come to rely on LogiSense' EngageIP Usage Rating and Billing Platform to Automate, Optimize, and Simplify their back-office systems, while remaining ahead of the marketplace with disruptive service offerings and enhanced operational efficiency.


Features Checklist

  • Ad hoc Analysis
  • Ad hoc Query
  • Ad Hoc Reports
  • Benchmarking
  • Budgeting & Forecasting
  • Dashboard
  • Data Analysis
  • Data Visualization
  • Key Performance Indicators
  • OLAP
  • Performance Metrics
  • Predictive Analytics
  • Profitability Analysis
  • Strategic Planning
  • Trend / Problem Indicators

Product Reviews

ENGAGE IP IS THE WAY TO GO!

Jan 21, 2012
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: We have been using EIP since 2007. From the beginning, they were able to cater to our needs and since then evolve with us every step of the way. Today we are looking to make even bigger steps and EIP is there with us all the way. Really a great product and service #1¿¿¿

Cons: It can be quite overwhelming to manage all of the available aspects of the system; but the team is their to help whenever needed.

Overall: Overall, EIP is a great product. The company is professional, responsive and flexible...we are very satisfied.

Everything we needed

Dec 25, 2011
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Pros: At Vibe we needed to automate our processes, create structured workflows and minimise any manual intervention. We wanted a product that could grow and elvolve with us, provide a standard interface regardless of what we plugged in at the back end and EngageIP does this and more. We originally tried to develop our own platform, then we came across EngageIP and soon realised we could never acheive what they have acheived and it was a quick process to cut our losses and move over and we have never regretted the decision since. EngageIP is the most powerful platform I have come across and I beleive they are destined for great things...

Cons: Getting to grips with how to best ultilise the platform is the biggest challenge. It is capable of so much, it just takes time to understand and formulate your own way of working, but they are their to help.

Overall: If you want a proven, reliable, quick to adapt and contiually evolving platform then this is the platform for you.
From a business partner point of view the company is professional, responsive and flexible and we could ask no more of them...very satisfied.

EngageIP works great for us

Dec 12, 2011
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: Prior to moving to EngageIP, we had used a OSS system that had been built in house by one person. It was not scalable or flexible. EngageIP is very scalable. Our first year of using it our customer base increased by 20+% and we did not have any issues with the hardware running for our call center or website. All of our customers come online in a 3 week period in August, and we did not have any issues. I was filled with stress this first year of moving to a new system, but spent lots of time waiting for something to go wrong, and nothing did. It is also very flexible. They have a great scripting system that allowed us to pretty easily tie into all of our back end provisioning systems. We can easily set up each client base to have their own unique packages of service. They are also very responsive to any requests that make. Whether it be asking how to do something, or for a change (almost exclusively something that had completely slipped our mind). -- continued in con

Cons: Also, the reporting is good. Frequently we will ask them for a custom report to be added because someone decided they needed a report with two specific fields, and they usually get done in a few hours.

Overall: EngageIP is a great system, and looking back at the handful of other things we considered am very pleased that we took this route. My life is much easier now that I have someone to call for help and to deal with the day to day maintenance. My boss is happy because we were able to decrease the number of call center reps that we need, and they have much better reporting. Accounting is happier because there is an accurate logging of payments and periods and all the things that make accountant happy. I would say you should definitely take a look at Logisense and EngageIP for OSS, it is flexible, scalable, and they are easily our most responsive vendor.

Highly recommended!

Mar 25, 2011
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Pros: The implementation team is absolutely stellar. We have always gotten what is essentially an immediate answer to any question posed. There has not really been a "no" answer given, if we need something that isn't available, it was quickly added, per our request. And I know that Rich Kozub worked some really late nights on our project and I appreciate his efforts greatly! This team has undoubtly provided the best vendor experience I have personally had.

The system is very flexible and there seems to be a way to make "anything" happen. Having a very unique customer base, I have a hard time imagining a company that could not utilize IP Engage.

Cons: There are a ton of components! It can be quite overwhelming to manage all of the available aspects of the system. Couple the already flexible options with any custom development and it's easy to become confused. I do worry about the long term upkeep & remembering how to add certain items to make the system behave as I need it to. The import options are very cumbersome & were not something that we could manage, thus resulting in a custom import option. We found that a lot of steps are generally required to do fairly basic things. For example-adding tax codes requires the setup of tax rates,then setting up the tax codes,& then going back to add the tax rates to the tax code. It would be easier to allow multiple actions to occur per screen (add the tax code and while there, add the tax rates). And I have many times wished the tool tips were complete on the site! I use them often, when available, to learn some of the terminology (especially when setting up roles!).

Overall: Overall, I am super happy with Logisense and the IP Engage product. The team we work with every day is incredibly knowledgeable, very helpful and patient. The product itself has helped our organization streamline many of our processes and systems and it will contionue to grow, as we do.