5 / 5 1 review

Who Uses This Software?

We work with everyone who agrees data should drive decision-making, from the smallest startups to companies like Zendesk, Macy's, and Slack.

Average Ratings

1 Review
  • 5 / 5
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
  • Free Version
  • Deployment
    Cloud, SaaS, Web
    Mobile - iOS Native
  • Training
    Live Online
    In Person
  • Support
    Business Hours

Vendor Details

  • Heap
  • heapanalytics.com/
  • Founded 2013
  • United States

About This Software

Heap Analytics is specifically built for medium to enterprise businesses. Heap automatically captures every user action taken on your site. No IT integration is required it works out of the box. Similar tools, including Mixpanel and Google Analytics, require integration and continued maintenance to track user interactions.


Features Checklist

  • Ad hoc Analysis
  • Ad hoc Query
  • Ad Hoc Reports
  • Benchmarking
  • Budgeting & Forecasting
  • Dashboard
  • Data Analysis
  • Data Visualization
  • Key Performance Indicators
  • OLAP
  • Performance Metrics
  • Predictive Analytics
  • Profitability Analysis
  • Strategic Planning
  • Trend / Problem Indicators

Product Reviews

Powerful yet simple analytics

Apr 21, 2017
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not

Pros: Very easy to use, but also incredibly powerful.

Cons: Sometimes putting together a specific event or report is challenging. Usually theirs a solution to discover, but other times it's simply a limitation of Heap. Though they're continuing to add features and make improvements.

Overall: Heap makes it incredibly easy to understand what's happening on your website or app:
- See each visitor's session and activity
- Easily create graph reports

One of the awesome things is Heap tracks everything by default, so as you define actions/events later on, it will retroactively apply to all the data you've collected in the past too.

They offer a generous free plan and their support is quite responsive. You've got to try them out if you haven't yet.