Who Uses This Software?

Our target market ranges from medium to mid-large enterprises. There is no specific preference for any vertical


Average Ratings

2 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $1,995.00/year/user
    See pricing details
  • Pricing Details
    Pricing is based on user license. Per user pricing less than $200 per year.
  • Free Version
    Yes
  • Free Trial
  • Deployment
    Installed - Windows
  • Training
    Live Online
  • Support
    24/7 (Live Rep)

Vendor Details

  • ManageEngine
  • www.manageengine.com/
  • Founded 1996
  • United States

About This Software

Get deeper insights on network monitoring, application monitoring and customer support operations, by integrating with ManageEngine's IT Operations and Support suite.


Features Checklist

  • Ad hoc Analysis
  • Ad hoc Query
  • Ad Hoc Reports
  • Benchmarking
  • Budgeting & Forecasting
  • Dashboard
  • Data Analysis
  • Data Visualization
  • Key Performance Indicators
  • OLAP
  • Performance Metrics
  • Predictive Analytics
  • Profitability Analysis
  • Strategic Planning
  • Trend / Problem Indicators

Product Reviews

Nice to have.

Apr 24, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: I was impress in working with the solution and we continue working with it. The solution is really what getting and I encourage all the PMO to use the solution.

Vendor Response

by ManageEngine on April 29, 2017

Our executive team wants you know that our goal is 100% client satisfaction!

Powerful reporting tool

Mar 02, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Ease of use, the excellent support provided!

Cons: Licensing. It would be good to be able to publish reports (read-only) to non-licensed users.

Overall: Analytics Plus was acquired to enhance internal reporting capabilities for ServiceDesk Plus at a client site. This provides their team leaders and executives the ability to "slice and dice" reports not available in SDP.
The support I received from inception, through the installation process and implementation was excellent. The ongoing support I am currently receiving to tweak reports and technical support is exceptional!
Whilst not all the tables in SDP are published in AP, importing the data required and keeping it synchronized with SDP is simple. The application is very user friendly and it is a very powerful reporting tool.
Once the URL functionality bug is fixed, this application will pretty much provide us an exceptional reporting solution.