Who Uses This Software?

All medium to enterprise businesses with a process management need. Organisations with over 50 people need visual process maps to empowers staff - without them knowledge isn't shared by teams.


Average Ratings

84 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Free Trial
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Promapp
  • www.promapp.com
  • Founded 2002
  • New Zealand

About This Software

The number #1 rated BPM software used by Coke, Audi, McDonalds and so many others. Designed for organisations with over 50+ employees. Promapp is simple to use, and staff love to use it. Sign up for a Free Trial now and get a free eBook covering the Top 10 Ways to create & retain engagement in process improvement. Promapp makes it easy to create, navigate, share and change business processes, enabling quality assurance, risk management and business continuity. COMPANIES LOVE USING PROMAPP!


Features Checklist

  • Business Rules Management
  • Collaboration
  • Data Mapping
  • Lifecycle Management
  • Process Analysis
  • Process Capture
  • Process Change Tracking
  • Process Mapping
  • Process Modeling & Design
  • Process Simulation

Product Reviews

Great tool to find answers quickly

May 18, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: You do not need to disturb anyone to find the answers you need. Everything is in here. You just need to look for it and you will find it

Cons: It is big with a lot of functions. Once you have had a good look around and someone show you how to use it though it is great

Loving it as I am becoming more and more familiar with the system.

May 15, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: The system is easy to use and configure and the support team is generally very pleasant to deal with.

Cons: There is still a few system limitations that I would like to have addressed. We would like to be able to print dashboard screens. In addition, we have a number of portfolios created each representing a business unit of Council, with organisational changes there is no way at present to simply move incidents to another portfolio.

Simple, flexible, effective

May 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: The ability to configure without being an IT geek. The system comes with standard settings which are really easy to change to suit your business. Promapp has a look and feel that is familiar to most users so it so "comfortable". As a quality manager in a regulated environment I am also a huge fan of the audit trail that the system maintains - every change is tracked and logged.

Cons: Some of the terms used are unique to Promapp and cannot be changed . A small price to pay when compared to the benefits offered.

Overall: The ability to easily develop process maps that are easy for people to understand. Through the maps we have found people more likely to follow the process / procedure that the map applies to

Simple to use and easy to follow

May 10, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: That anyone can use this to create a process and it is easy to use. It is easy to find content, easy to share and easy to maintain.

Cons: That, without strong guidelines, it is easy for the process to not look great if they don't know what they are doing.

Promapp review

Apr 12, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Easy to find what you are looking for.

Overall: Promapp is easy to use and has lots of information about all of the different policies and forms that need to be used.

Promapp reviews

Feb 12, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: ease of use, dashboards, instant messaging of feedback.

Cons: nothing significant

Overall: Promapp is well received by my organisation. It's ease of use has been compared to face book for new users.

Recommendations to other buyers: integration with document management systems, intranet, and extranet.

Promapp makes our live easier

Feb 12, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: We have been using Promapp for the last 5 years at the council, and have been great to have just one centralised place for our processes, policies, guides and templates. Promapp is really easy to use and customer friendly. Promapp dashboard is really clear and help all staff to know in just one look what are the items that need their attention. Mapping/writing processes using Promapp is simple and straight forward, and allow us to translate in really easy to follow steps any business process. We are really pleased with the software and the technical support.

Great tool to make process management easy and drive continuous improvement

Feb 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: Promapp has been an invaluable tool for Ricoh and improved process management and visibility across all areas of the company. Its exceptionally easy to use, has streamlined our QMS and audits, and is helping identify process gaps and opportunities for improvement.

I see Promapp as the market leader in business process management and would have no hesitation recommending to any company looking to improve how they manage business processes.

Ideal BPM software for an organisation going through major change

Feb 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Ease of use, customization, makes it easy to simplify processes

Cons: More customisation in how processes are displayed (particularly the use of the swimlane display).

Overall: The Project Management Institute of New Zealand (PMINZ) is going through major change at governance, operational and commercial levels. Also as a non-profit organisation PMINZ faces unique challenges such as the staff are nearly all volunteers and are from all over New Zealand.

Where Promapp is having the biggest impact is giving PMINZ the tools to plan, implement and manage change and implement continuous improvement. So what are these tools and how have they made an impact?

Document management: Promapp's excellent document management functions has enabled PMINZ to move from a legacy document management system for key documentation covering policies and procedures to a much more comprehensive easy to use system.

User access and permissions: This is easily configured to mirror the PMINZ organisational chart and business rules. Permissions are proving very useful currently during the intensive review of the governance of the organisation to restrict access to policies that are still under review by the Board of Directors.

Process development: Promapp is challenging PMINZ to simplify and restructure all processes using plain language for the published versions of processes. One important example of this is in the revision of HRM practices and procedures. Up until their update in Promapp the old processes were outdated. The revision of HRM in Promapp is now having a major impact on our organisation through better recruitment, induction and recognition of volunteer achievements.

Feedback and improvements: The ability to implement continuous improvement within PMINZ using Promapp is also starting to have major benefits by the ease of which users can suggest improvements to processes. They now are more engaged.

The most critical success factor of all has been is to ensure that the Board of Directors and senior management have fully supported not just the changes taking place but understanding what Promapp can deliver. So my recommendation is during the early stages make sure the key decision makers and influencers are educated about and understand what Promapp is about.

The final comment is that is has been very liberating for our organization to free itself from the large wordy, difficult to read Operations Manual to an easy to use online software tool. Promapp is warmly recommended.

Recommendations to other buyers: Make sure the Board of Directors believes in Promapp. Recruit high quality Business Analysts.

Great Idea to keep all the processes together

Feb 02, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Pro-map is a wonderful idea I found at the work place. All the processes are at one place and easy to refer to. The recent improvements on there very good.

Good for Small Simple Processes

Feb 02, 2017
3/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Comments: Promapp for our business is good for small simple processes but Promapp needs to be able to deal with multiple branching scenarios. Currently it only allows only 1 tier of branching.

Compassion Promapp Survey

Feb 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Ease of use, procedural based, easy to demo and explain, good for collaboration and creating process collateral on the fly with stakeholders, mini link functionality is great for external collaboration, tags are good

Cons: 1. Inability to copy and paste or reuse individual activities.
2. Inability to turn hovering display off. Would be better if it was a click to display process and activity details when hovering.
3. Inability to allocate All Staff to a system as stakeholders while you can on an activity
3. Inability to allocate a role as a system owner, it has to be a person

Overall: We implemented Promapp in Sept/Oct 2016 as part of an organisational review of all processes. We also use it to analyse processes in conjunction with IT improvement projects. Our experience has been great, Promapp is well received in the organisation so far. It's easy to use and explain to others. We particularly like that the maps are reduced from procedures. Our internal trainers believe it will replace all other procedure documents and potentially all training material.

Nice Product

Feb 02, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Comments: The process map and the details you can go making a process is very good and exactly what we need. However, the speed and bugs in each upgrade for a client hosted version is very frustrating. I think clients in hosted environment will be happier than the self hosted clients. Need more attention for self hosted clients if the product is being sold as you can have it hosted in your own DC.

Great tool for changing the culture!

Feb 02, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Easy to use. Promotes simplicity and ownership.

Cons: I think there is room for improvement on the reports. Principally from the Promaster and Lead Process Champion perspective. More filters and flexibility would be very much appreciated.

Overall: I'm very happy to be a Promapp customer again in my new position. Promapp is an important component of our operations improvement plan. People love it and make my job easier.

Recommendations to other buyers: Implementing a process framework in early stages of adoption can accelerate the implementation and provide clarity on the scope, ownership and handoffs.

First time process mapper

Feb 02, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: How easy to use it is.

Cons: The capturing of time frames is a little difficult for me as I'd need to capture seconds.

Overall: As someone with limited experience in process mapping, Promapp has been the ideal introduction. It's easy to use, intuitive and exactly what I need for my role.

Recommendations to other buyers: Nil

Promapp fills a need in our business

Feb 02, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: Our business relies on key processes done correctly each and every time so that our business objectives are met. Promapp allows us to do this across the business with ease.

Great Process Tool

Feb 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: Only solution on the market for actual process mapping, with the ability to include all areas of the business and attach supporting documentation throughout various stages of the process.

ProMapp Review - RG

Feb 02, 2017
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Easy to use

Cons: Reporting
Publishing process

Overall: I am the Knowledge Capture Champion at Toyota Motor Corporation Australia. I've found the software to be very easy to use, transparent tool which is quiet essential for process improvement. there are couple of finer details that need to be sorted out like adhoc reporting etc. But overall its a good software to use.

Process Mapping Awesomeness!

Feb 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Ease of use and the ability to be able to display a complex process in a simple form. Being able to share the process.

Cons: No cons to be found so far.

Overall: Promapp is a fantastic tool that will enable anyone to map a process. Easy to use and understand and encourages communication and collaboration on the development of processes in your business. Really wish we had know about Promapp sooner. Training and support throughout implementation has been fantastic.

Getting Started

Feb 02, 2017
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: overall system

Cons: Taking me longer to learn

Overall: I have had only minimal use so far but when I get to use it more I think it will be a great tool and find it easier to use.

Recommendations to other buyers: No

Still got training wheels

Feb 02, 2017
2/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality

Comments: Still learning to use Promapp.
Promapp itself is a great application.
The most difficult part is simplifying your process in a form that suits Promapp.
Have not used Customer support yet nor do I know the cost so I am unable to rate these sections.

The Go To for process and systems documentation

Feb 02, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Ease of use and visually a great tool!

Cons: Finding time to keep processes up to date. Getting employees to write their own processes that make sense.

Overall: I've used Promapp for over six years. What a relief to join an organisation with good clear processes for me to follow.
Over the years we have loved the updates and improvements which make it easy to use. Also the simple to follow instructional videos are a great training resource.
As my organisation has grown, we are continually updating and configuring our processes to keep us on track with a complex finance function. Changes are made simply in one place eliminating individual's notes and avoiding duplication and potential for errors of employees using redundant processes.
Love this product!

ProMapp review

Feb 02, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: Slowly getting established throughout our business, process mapping using ProMapp is very handy. The only hold up is getting your head around who needs to approve which changes etc - sometimes this means you're waiting a while to get a new process published.

Great process tool that is very clear about what it does best

Jan 31, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We have been using Promapp for several years to communicate business processes to our staff. We've found it to be very effective as a tool to communicate business processes to people who are not process driven. It's integration with SharePoint is fantastic and has been to our success.
One of the most pleasing things is that they have continued to invest in the platform and have added considerable functionality over the time we have had it.
Highly recommended as a process communication tool, definitely not the right tool for process mapping die-hards as the functionality will frustrate experienced mappers.

Promapp with Continuous Improvement

Jan 29, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Easy to use, simple but innovative and constantly moving forward.

Cons: Limited customization.

Overall: Having used Promapp for around a year now I have found it to be an innovative, easy-to-use tool that has helped support our company's drive for continuous improvement. This is achieved through a basic need for clear, standardized processes in tune with a governance structure and clear ownership. An easy-to-use interface ensures that the end user, editor, and owner, all have a clear understanding of what is required of their individual roles and also allows for easier editing and feedback for improvements.

Business.........finally catching up with evolution!!

Jan 29, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Simple, intuitive tool that connects the dots of how we do business.

Cons: Closed protocol ca sometimes hinder business tailoring...but understandable.

Overall: Promappian Explosion' is enabling the business world to finally catch up with human evolution by providing a 'visual representation of what we do'....suddenly the language barriers between an executive vision full of concepts and mission statements and the grass roots processes to deliver upon expectations have a common visual and intuitive system that transcends the hierarchy of a company organogram by tapping into the human DNA and the way we interpret the world. The 'Promappian Explosion' has also given rise to what I call the 'Cultural Evolution'....regardless of your position you are able to identify where you fit and how you contribute the business, the realisation that you are not an isolated cog in a large machine but an integral part and contributing factor to a business' success meets another evolutionary desire, that of belonging and being valued within the pack, I and you are replaced by we and us...in the main we interpret our world through visual means but we express our thoughts and beliefs through our language and there is noticeable positive shift in the vernacular used across the business...about the business. ProMapp is being embedded in the DNA of our business, an intuitive tool that speaks a universal language providing everyone opportunities to contribute in describing how we do what we do and to then allow positive critical analysis and continued improvement whilst creating an audit trail and improving the culture of the business is pretty difficult to argue against.......evolution at work.

Recommendations to other buyers: If you are not using it....you need to ask yourself why not?

Promapp helping EQC

Jan 29, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: While early in its 'reboot' of Promapp, and BPM in general, EQC is relying heavily on the functionality and support Promapp provides to enable the organization to progress from the emergency response state to a more robust, standardized and appropriate 'business as usual' business.

My experience so far

Jan 26, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Easy to learn and use

Cons: Document aspect is weak

Overall: Generally a very good application. A key area for improvement is the document aspect. There is an opportunity to make a number of changes to the document aspect that would/could make Promapp a one stop shop for both processes and documents.

Recommendations to other buyers: See my comments on page 1 re documents

Easy to Use

Jan 26, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: easy of use, ability to link treatments to process maps, ability to create customized forms in 'improvement module'

Overall: I found the product extremely easy to use (being a first time process mapper). The help desk response turn around is fantastic and if they are unable to resolve the problem, they will investigate it. The product is simple, easy to follow and the feel and look is appealing to all types. Extremely easy to navigate and train people in how to use the product.
The Account Manager is friendly and helpful with any queries.

Recommendations to other buyers: Keep up the good work, looking forward to any new modules that may be coming in the future

Promapp process applications software

Jan 26, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Ability to write, distribute and access online consistently styled procedures.

Cons: Possibly not suited to all users.

Overall: Loads of functionality and potential applications beyond the everyday. Especially useful for linking HACCP to SOP using the risk module.

Recommendations to other buyers: Ensure you have a dedicated champion within the organization and buy in from senior management.

Great software tool

Jan 25, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: The ease of use of the tool, training videos an interactive way of teaching and/or learning

Cons: There isn't anything that i can say i dislike. Promapp support have answered my concerns promptly and in detail

Overall: The process management tool is easy to use. It has some really good features which make it a good learning experience for first time users of any web based tool like this one.

- easy to create process, re-engineer the process multiple time still able to see the old version for the changes
- review mechanism makes it easy for adding or removing any steps in the process as a part of process improvement
- interactive process maps with swim lane makes it easy for the people who are not tech savvy

Lastly, it is easy to use and makes processes simple

J.Henare - TToH

Jan 25, 2017
3/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support

Comments: I use PROMAPP at least once a everyday and am very happy with the ease of use.
I have no recommendations as my issues are related to our team and how they name documents. This is now underway to be resolved.

Northland's perspective

Jan 25, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: The ease of updating, of viewing and sharing - everything

Cons: It takes so long for some staff to understand the benefits

Overall: I love Promapp and tell all my friends how wonderful it is - AVIS rentals was one of them. A company where I think it would make a huge difference.

Recommendations to other buyers: None that I know

Fantastic Process Management Tool

Jan 25, 2017
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
2 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: User friendly, promotes best practice and many tools to review processes.

Cons: No report that provides a list of process in folders with the summary objective. this would help manage process in Promapp.

Overall: Promapp is a must have for organisations serious about best practice. I have used it multiple organisations and will continue to champion it because of the real benefits it provides

Recommendations to other buyers: Would be great to have functionality that gives a process a best practice score and provides tips for improving the process.

Excellent Management System

Jan 25, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Easy to use, add processes etc, fast load up etc. Great to have different levels of access. Improvements give staff some voice to make some improvements.

Cons: Search - better search for varying documents/processes.
Cannot view or add amendment to old actions/sign offs.

Overall: We have been using Promapp for two years now and it is a great way to setup, manage and share systems and proceedures. Improvements give staff an easy way to suggest changes that may be required. Overall an excellent system.

Recommendations to other buyers: No all cover

Great Business Process Tool

Jan 25, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Ease of use, one source of truth

Cons: Limitations around decisions

Overall: I find promapp a really useful tool for publishing and managing business process. With the right governance and buy in from the whole business, this product can be the go to place for business process and source of truth. The only issue I have with the tool is you have to link a process from one side of a decision unlike Visio where decisions can have there own stream that then links back into the original process.

Great having everything in one place

Jan 25, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Keeps everything in one place and is so easy to use

Cons: Can be tricky sometimes to get the exact flow you want but generally we always get there

Overall: We've been using Promapp for many years now and rely on it to find the processes we need. Sometimes it is just about a reminder for regular users but it becomes really good when we have new staff that can then just work their way through processes.

Recommendations to other buyers: N/A

Process control for dummies!

Jan 25, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: We work in a highly regulated industry that expects our process control "words" to meet the reality and standards of what we do. Promapp has ensured ease of management and control over our processes and the ability to update when changes to regulations occur. Being able to link to current versions of regulations ensures we are never caught out. Also having all staff with access to the correct versions of processes ensures again we are not caught out being out of date. We do not utilise Promapp to the full extent of its functionality but what we do use is vitally important to us and has impressed so many external auditors over the years. I do not hesitate recommending Promapp as Process Control software

Excellent Process Mapping tool

Jan 25, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Interface is intuitive and easy to use

Cons: Doesn't have a training module yet however I beleive it is in the works

Overall: Promapp has been instrumental in helping us achieve certification in a tightly regulated industry.
The software delivers on its promise of making documentation easy to create and maintain.
Promapp has a very good implementation methodology which is very thorough and ensures the implementation is successful.

Great Kiwi Innovation

Jan 25, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Simple do create, develop and deploy

Cons: There are some situations where the tools wont create exactly what you want

Overall: I have been using Promapp for over 4 years now and love it more today then ever before. Having gone through several organizational transformation programs the bottom line is still true, you need to have an organized, well thought through process to make an organization productive and profitable.

The simplicity with which we can build and change processes aligned to our organization is just elegantly simple, allowing all our people to understand what their core role processes are and how they fit into the bigger picture.

It allows us to simply deliver guides, hints, tools and explanations about how our business works to our people.

One of the additional features I enjoy is the Risk module, which allows me to identify, score and measure risks and mitigations that exist in our processes.

Overall the tool is simple to build, simple to deploy and simple to use. It is an enabler, it will do nothing on its own but if you allow it to work for you then you can make your business a much more productive place!

The team at Promapp have always been fantastic to work with, from pre-sales, consulting, through deployment to BAU support. Their vision for future use and enhancements is also excellent, which allows me to feel confident about the future of the tool.

In short, I'm a fan

Recommendations to other buyers: Plan your processes with the Promapp team to begin, understand best practice and ensure you have buy in for the deployment of process mapping and management through your organisation. Create some standards about how you record processes, how you use and store supporting documents and who owns processes and changes to them.

Vendor Response

by Promapp on January 25, 2017

Thank you Paul!!! It's great to see you've been using Promapp for 4 years now - especially in a world where ever changing software, I'm glad we've been keeping up. Thanks for this amazing review! It must have been incredible for you to watch us grow over the last 4 years too - the software, the size of the company, our international presence. Thank you, Menilik

Amazing training tool

Jan 25, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Easy to use, breaks down processes

Cons: Can only open links in certain browsers

Overall: Whilst it took awhile to get our processes documented it's been so worth it! My favourite aspect is using the processes as a supplement to training new employees.

Still lacking key features

Jan 25, 2017
3/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: Promapp has many good aspects in providing a way to describe processes. Many processes are time-bound (ie, occur at the same time each week/month/year). It would make Promapp much more powerful if the schedule for process execution could be managed within Promapp. However, Promapp have stated they're not interested in developing such a feature.

Great Process Mapping Software

Jan 25, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Process mapping functionality and user friendliness

Cons: There are some limitations with the software that make it difficult to track and see whether processes are being followed or not.

Overall: Promapp is a very user friendly piece of software, and it is excellent at what it does. We have used it in our business to map out all of our processes, and it is easy to use and easy to read and follow the processes after they are entered.
A few of the key features of Promapp are the ability to visually see the process on a "map", and see the responsibilities of each functional area on a given process. The ability to use some value stream mapping functions is great as well. It also has the ability to link a process within a process. This allows you to build out separate, smaller processes that may be used in multiple different larger processes, and limits the amount of edits necessary if there are changes to the smaller process. The review and publishing functionality is great as well.
The Promapp support is great. They have always been very responsive to our requests.
The only reason I give it 4 starts instead of 5 for features and functionality is that there are a few features that we would find very useful that it can't do yet. Such as the ability to turn a process into some type of checklist so we can better track and ensure that people are following the process. There are many very useful features, and Promapp is very good at executing the features that it does have.

Recommendations to other buyers: Overall, it is a very good product.

Promapp and all its glory.

Nov 29, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: Promapp is a fantastic program that gives all staff members the ability to take responsibly for understanding their companies system processes. It gives the staff an efficient approach to looking for information and processes on what they are trying to achieve. A staff member does not need to go and disturb another co-worker asking questions on how to do a task for example, fill in a leave form or how to order stationary. The staff member can simply go onto Promapp, search the relevant request and all processes associated with the key words in the search will open in a drop down box. Promapp is a quick and easy tool to use, especially when all staff members take on a active roll in keeping processes up to date.

Vendor Response

by Promapp on December 12, 2016

Thank you Kirsten, Your review put a smile on the whole teams face! Thanks again and Merry Christmas. Promapp Team.

Promapp - The secret sauce

Nov 24, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Simple, easy to use.

Overall: Promapp is so simple and easy to use. Our team love it. Our organisation is very successful and we put much of that done to our very tight processes. Promapp facilitates the use and more importantly the improvement of these processes.

Vendor Response

by Promapp on December 12, 2016

Hey John, 10 our of 10! That's awesome! I'm so glad we're providing value because that's what we're all about here at Promapp. Thanks again, Promapp Team

Great job at taking the work out of processes.

Nov 22, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: I really like promapp, it enables people to quickly and easily update processes and procedures without having to spend a lot of time locating the process, formatting the process, up revising and getting the process approved. It takes the logistics and waste out of the exercise and ensures the staff are getting easy access to the most up to date procedures. Encouraging them to collaborate on the best method moving forward.

Vendor Response

by Promapp on December 12, 2016

Hey Ashley, Your review title is incredible! It's good to see we make keeping your process up-to-date super easy. Thanks again, Promapp Team

Promapp is great

Sep 27, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Easy to use, can hold a tonne of information

Cons: Did take some time to learn the programme

Overall: I use Promapp daily and find it extremely easy to use. It holds a tonne of data and information that help me and my colleagues perform in our roles efficiently.

Recommendations to other buyers: Attachments can only be saved in specific formats.

Vendor Response

by Promapp on December 12, 2016

Hey Wayne, Your review put a smile on the whole teams face! - Since you're using Promapp every day I hope you enjoyed the little Christmas theme we added in over this holiday season? Thanks again. Promapp Team.

JCU 30 day Trial and Demo

Aug 03, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Mini build functionality

Cons: The licence cost was more then I expected, though when average out across the whole university and based on the local process efficiency gains it should have a compelling business case

Overall: Feature rich application which is intuitive. Online learning guides kick you of to a quick start. The mini build feature enables board use across an organisation

Vendor Response

by Promapp on December 12, 2016

Owen! Thanks for the review. It's good to hear positive feedback on the mini build feature. A lot of other people are enjoying it too. Thanks again, Promapp Team

Great Concept

Jul 27, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: That I can obtain information that is up to date from my peers and management.

Cons: Make it more usable for first time users, rather than those that already know the system.

Overall: Great graphics, mouse roll over helps with not having to click into information. Variety of departments can adjust information and has reminders and rating to keep information relevant.

Recommendations to other buyers: Love the concept.

Vendor Response

by Promapp on December 12, 2016

Hey Lesleyann, The mouse rollover and the search functionality are my two favorite parts of Promapp too. I think those two together make it so easy for people in the team that use Promapp maybe once or twice a year love it too. Thanks again, Menilik

Promapp: Easy, intuitive, powerful

Jul 24, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Cons: If there is a specific customisation I want it to perform requesting the backend functions to create that process can be tricky

Overall: I found Promapp very intuitive to use even for users with no training and easy to customise for more powerful applications.

Vendor Response

by Promapp on December 12, 2016

Hey Richard, Same with you, when I joined Promapp I loved the fact that it's so simple to find what you're looking for. Your review is awesome. Thanks, Menilik

Easy to use

Jul 18, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: very easy to get up and running

Cons: None

Overall: Easy to use, able to see all that I want to see, can get to where I need to quickly, it is not only effective but also efficient

Vendor Response

by Promapp on December 12, 2016

Hey Peter, It always puts a smile on my face when someone says they're likelihood to recommend is a 10 our of 10 because it shows we're adding value! Thanks again, Menilik

Nice product

Jul 12, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Easy to use, simplifies process mapping, easy to get end user buy in. No complex nomenclature.

Cons: Need to rethink traditional process maps with complex decision trees as these type of processes need to be documented differently.

Overall: Recently we deployed ProMapp as part of a wider business project to document systems related processes. Many processes were mapped and documented, building a large resource of process maps that we previously did not have. ProMapp software enabled us to complete these tasks simply and best of all get good business engagement for ownership, review and feedback of processes.

I love Promapp!

Jul 10, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Ease of use, search functionality, feedback, overall concept, personalisation, awesomeness dial.

Cons: Rule on decision boxes that yes can only go to another process. I would like to create my own reports but can't. Dashboard could be better, we have a few groups and when you scroll down to the bottom group you've lost the headings so can't remember what your looking at.

Overall: We are just rolling it out around the organisation and its such a easy sell as its easy to create processes, review processes and find what you want. As with any system its got a few items that could do with improving, but overall its awesome!

Excellent for capturing processes with good paths for providing feedback for continuous improvement.

Jul 05, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: The expandable levels are helpful - the Process "map" at a high level, the expandable notes in the procedure section allow people with different levels of expertise the appropriate visibility.

Cons: Can be a bit tricky for an absolute newcomer to see how to get started. But the help and training is excellent, so that is never really a problem.

Overall: Support from the team is excellent. The tool is easy to use and administer and the feedback options help to keep processes up to date and real.

Recommendations to other buyers: Nothing wrong with the software, but I would say that the business needs to embrace BPM in order to get consistent buy-in from all departments.

Nice Easy Software

Jul 04, 2016
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Not yet specific known

Cons: Not yet specific known

Overall: Just browsed for hour today first time so yet to experience more to be in state to notify better of this software and suggest if any more changes needed.

Recommendations to other buyers: Not yet as too early

Promapp brings processes to the people

Jul 04, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: The simplicity and usability, great collaboration features, sharing and SharePoint integration possibilities and of course excellent governance functionality. More advanced things as process timeframe and costing is possible and made easy.

Cons: I think the advanced process professional might lack support for BPMN 2.0 and other features the more advanced process software's have but I understand Promapp does not have that as an aim, they have all the employees as a target group and the focus on simplicity, ownership and overview is more important.

Overall: Using Promapp has been an eye opener for how simple things can be and it is not just about the software itself but also the company culture and vision. It is clear why Promapp are in the market and what they want to achieve with their product so it breaths simplicity, collaboration and continuous improvement.

As a process professional with many years experience in BPM it can be a mindset change but you quickly realize the tool is for the people working in the processes and not just for us process nerds.

You can tell Promapp has been built for high usability and is aiming to bring processes to the people and not the other way around and to make processes fun as sharing and collaborating around processes is exceptionally easy and works in a social media style that everyone knows how to use.

Integrate with SharePoint, share links to the processes with customers and suppliers to increase collaboration and with a feedback feature you get improvement ideas right into the tool, it is so much easier and better than before.

Creating and maintain processes is very intuitive and whenever you are in doubt there is great support videos to guide in process mapping techniques and how to use the tool.

Another key feature is the governance part where the process owners and stakeholders get control over all process they own or are involved in, be notified if something changes and can in one view answer questions as; Are the processes up-to date? Are they used? What do the users feel about the process? and more.

From my perspective I see Promapp as outstanding in its segment, or actually in its own segment as I have not seen another tool with the same functionality.

Excellent Product

Jul 04, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Everything

Cons: Nothing

Overall: Easy to use, amendments and changes to procedures are easy to perform, automatic re-numbering of activities and tasks means I do not have to do it, so much easier to create and edit a process as compared to a Word document, search functionality is great, easy to update a document / image / file, easy to link procedures to each other

Recommendations to other buyers: One tip comes to mind - ensure that you have dedicated resources set aside to convert procedures by due date or else you will have a mixture of Promapp and the old proceudres and staff will not be sure where to look

Promapp review

Jun 27, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: A new user can walk in to the company, pick up a process and know exactly who is responsible for what part, which documents or templates to use and where to store information.

Cons: It takes a bit of time to set up, but that would be the same for any mapping tool.

Overall: Promapp is an easy tool to use. The most difficult part of using promapp is working on and mapping out my own processes on a whiteboard / paper before I enter it into promapp. I have discovered that there are parts of my processes that can be used across the company and setting them up in such a way takes a bit of thinking, but works brilliantly.

Recommendations to other buyers: Understand the conditions in promapp such as conditional processess and decision points and how they are handled. Then write out your process on a whiteboard / paper. Are there any parts of this process that are / can be used by other processes (even in other departments)? If you can use a pre-existing process, do not re-invent the wheel.

Promapp is just great.

Jun 26, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Enforces simplicity and clarity of thought. Helps manage reviews, notifications, everything like that. Allows an organisation to take many different approaches - specialist process managers, or self-serve. AD integration YESSSS.

Cons: People put so many processes in that they don't finish - gives me a big followup job - but even that, Promapp helps me manage.

Overall: We use Promapp in our 200+ person district Council. There are so many functions in a council, something like Promapp is really valuable. I have been a BA for (ulp) over 20 years and in my opinion Promapp is the best BPM solution out there.

Recommendations to other buyers: The Promapp team are passionate, responsive, smart and just great to deal with. I highly recommend Promapp to any organisation.

Responsible for selecting and implementing BPM across my organisation

Jun 06, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: As a general purpose tool Promapp is in a league of its own. It's so easy to use I could teach my parents how to map processes. If you're looking to empower your employees to be the best they can be, this is the tool for you.

Great way to produce accurate and appropriate processes and improve on operational efficiency

Jun 06, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Ease of use, great workflow capability for change authorisation and process improvement make Promapp a fantastic tool. Create standard, repeatable, accurate process maps for any area of the business, and by any one who own or understands the process.
Easily and quickly locate documents process maps from any device. Share Processes with colleagues through "mini-mode". Manage versions and reviews with ease.
Great support from the Vendor, always timely and helpful.
Great tool!

Easy way to manage your business processes and business improvements

May 25, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Very easy system to manage business processes and keep all the end users informed about any changes/updates to the processes they are in.
Business Improvement module allows employee to login all their ideas and suggestions on how to improve the current business processes. It creates transparency within our company and empowers employees to make a positive change.

Top Product : Fit For Purpose

May 25, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: There are many BPM tools on the market but for organisations wishing to capture there process & procedure documents in a simple yet rigorous way, Promapp fits the bill. The sales and service team are second to none in terms of meeting customers requests allowing a seamless experience. I would highly recommend Promapp to any potential customers.

It's really easy to use & clear to read

May 04, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: The videos are well worth a look.
Unlike other systems boring un-engaging training videos, these are actually fun and worth looking at.

Distribution simplified...

May 01, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Our Distribution Centre is a key component of our business organisation, and it is essential we provide the best possible service to our customers - this means being as organised and efficient as possible. We have been using Promapp for our business processes for about 18 months now and I have found all aspects of this software very easy to understand, and already we are seeing some major improvments in the way we do things.

After getting over the initial go-live converting the basic business processes of the Distribution Department into the Promapp system the simplicity of recording how we do things with Promapp in comparison to our previous ISO system has made it so much easier to see where we need to apply resource to improve specific processes, it has helped highlight where some of our processes are not as strong as they could be, and it has already helped with stream-lining some of the key steps in warehousing which has greatly improved our operational efficiency.

Probably the best gain we have had from this new way of looking at process documentation is that it is now very easy for us to establish where incremental improvment gains can be made - by actually getting descriptive processes into an easy to understand format we now have a very clear picture of what our department does, and who is responsible for doing it.

This has also enabled all our team to have a say in making improvments to the way we do things, and we have also noticed that it is a whole lot easier to run an effective operation when we have key staff out of the building - be it for training or annual leave we are still able to run our complete operation without disruption.

There is a common point of reference which is easy to access for all the various tasks we undertake and anyone can refer to these processes if they are not sure of what to do. It also makes a great place to start for all our new employees and this fits well with our company culture of continuous improvement.

I would recommend this product to any organisation interested in providing a world class experience to their customers...

Promapp does what it says on the box - very very well

Apr 27, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Promapp is an extremely smart and intuitive BPM solution for businesses small and large alike. Easily accessible, understood, and usable by the masses, Promapp has done an exceptional job of not only making BPM simple, but enjoyable. A special note regarding application performance and support which always exceed my expectations.

Very easy to use, and the information about how to create and maintain processes is very helpful

Apr 26, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support

Comments: Software needs to be updated so that we can select, copy and paste words from one task to another.

Vendor Response

by Promapp on April 26, 2016

Thanks for the great review Neelu. Actually you can copy and paste words from one task to another. Your Customer Success Manager will be in touch to show you how.

"Haven't seen a system like it before and I love systems, so I love this!"

Apr 06, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have just started a new job with the Regional Council and while I haven't used it much yet I can see that it will be very helpful in my work. Not only will I be able to view the process for each task, I will also have quick access to the docs I need to use. It has a process and doc for just about anything I could possibly think of needing. Excellent!

Great customer service and training tools to get you started

Mar 30, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: The software is so easy to use, intuitive, logical & quick. Customer service was fantastic & very friendly to new users, and the short training videos and free webinars are insightful. I also found the import function to be a quick way to bring in existing processes.

Vendor Response

by Promapp on March 30, 2016

Thank you for the great feedback.

Promapp has made process mapping intuitive, uniform, collaborative and accessible. Love it.

Nov 11, 2015
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Before using Promapp our internal processes were created using various software and methods. Processes were difficult to find and not updated as often as they should.
Pros:
Uniform look and feel
Accessible in single respository
Can be intelligently link and those links to other processes are visible
Easy to use
Good videos to get you started
Local support are quick to respond
Customer feedback is worked into product releases
Product updates and enhancements are frequent

Cons:
I have none. Perhaps the licensing constructs for organisations could be more flexible.