User Reviews
NET-Phacs Hosted SaaS Call Accounting by Matsch Systems
USER REVIEWS - All reviews
Purchased Date: N/A
Senior Technical/Administrative Analyst, Berea College
March 09, 2011
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Pros
We like the system capabilities, especially that users can query their own phone usage and managers can query their department.
We feel the support service from Matsch Systems is very good.
Cons
Occasionally get "locked calls" where the hang-up is not picked up somehow and a large fee gets assessed on the department which we then have to research and adjust.
Overall
NET-Phacs is a good system that does what it is supposed to.
Purchased Date: N/A
Office Manager, Ingham DHS/State of MI
March 03, 2011
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Pros
The system is always available to run reports
It has simple language to understand for filling out the information to get a report to run.
The customer service is outstanding. Never once have I waited longer then 15 mins to get a response and help.
Cons
No cons at this time
Overall
100% recommendation
Purchased Date: N/A
Systems Analyst, Grand Valley State Univeristy
March 03, 2011
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Pros
Very little maintenance required by the user to maintain the system..
Customer service from implementing changes to problem solving is excellent.
Cons
Can't think of any
Overall
If you're looking for a complete call accounting system that doesn't require a lot of your time, this is the hosted service you need to purchase.
Purchased Date: N/A
TElecom Administrator, Manhattan College
March 03, 2011
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Pros
i have had no major problems with system and when a problem has arised your company corrected in in a timely manner
Cons
None, system has had no major problems.
Overall
I would recommend this system to other companies.
Purchased Date: N/A
Telecommunications Coordinator, Lycoming College
March 03, 2011
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Pros
I have really excellent customer support. I always have someone I can contact M-F for any of my needs and they always get back to me within the hour.
I have a wide variety of reports available that help me identify different types of call usage.
I'm able to make changes easily and rename items (such as divisions, equipment types, extension details) on my own.
I have been able to have custom reports made to meet my additional needs.
Daily call usage reports come to my email address every morning without having to log-in every day.
Cons
The data only goes back 1 year online.
It's not perfect, meaning that there are glitches with the system maybe once per month that I have to get corrected.
Now that we have upgraded from an old analog PBX to a Cisco VOIP system, I am not able to get as much detail on Trunk Utilization Reports as before.
Overall
Excellent software and the customer service overrides any minor problems I ever have.
Every one is friendly and helpful and that is one of main thinks I look for in purchasing (or recommending to my supervisor) items for my department.
Purchased Date: January 01, 2004
Dir. of Telecommunication, Montefiore
March 03, 2011
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Pros
Easy of implementation and time to deployment was quick and easy. Resolution on integration and setup was quick and done in timely matter. Pricing and cost model worked well for our deployment of the service.
Cons
If the canned reporting did not meet your need, for customized report need to know and understand some database scripting.
Overall
Good product and great support from team
Purchased Date: November 01, 2003
IT Director, Clarke County Government
March 03, 2011
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Pros
Simple to use and manage. Responsive customer support. Knowledgeable staff.
Cons
.......none
Overall
........5/5
