Call Center Management software enables organizations to manage the process of responding to customer phone calls, allowing for the monitoring and improvement of the customer experience.
These solutions include features to manage quality assurance for interactions with customers as well as ways to route callers to the appropriate department. Use Capterra's Call Center Management Software directories to quickly find and compare products that meet your specific needs. Capterra provides a complete list of products, including call center software
, call recording solutions
, IVR software
and predictive dialers