Call Center Software Programs
221 solutions found. Filter these results to match your needs.
Featured Call Center Software
Do You Make it Easy for Customers? Bypass outdated and inflexible software! The Vocalcom web-based call center solution provides an unified platform that supports any communication channel. Automatically capture, route, manage, integrate, orchestrate, and report on inbound and outbound customer interactions with industry-leading contact center software. The best solution for cost-effectively managing email, chat, social media, inbound and outbound interactions. Enjoy Unmatched Performance! [Learn more]
Increase your outbound calling productivity with VanillaSoft. VanillaSoft is the easy-to-use, cloud-based solution for telemarketing, appointment setting, and insides sales. The VanillaSoft feature set ensures that every minute counts: Progressive Dialing, Next-Best-Lead Routing, On-Board Scripting, Automated E-mailing, Real Time Lead Distribution, Live Dashboard and Call Recording for training. It's perfect for team-based selling, prospecting, appointment setting and telefundraising. [Learn more]
3CLogic provides inbound and outbound customer interaction solutions which integrate with CRM software suites such as Salesforce.com, Infusionsoft, Zoho, vTiger, SugarCRM, Nutshell or any other proprietary CRM. Our cloud based call center gives companies access to a 360 degree view of customer communications across all voice, chat, text, and social media channels. [Learn more]
Five9 is the global leader in hosted call center software for companies of all sizes, from business startups to multinational enterprises, in industries as diverse as customer support, telemarketing, financial services and outsourcing. Five9 pioneered the concept of VoIP-based virtual call center software-as-a-service - delivering world-class features with all the benefits of a hosted solution: fast setup, on-demand capacity, no capital outlay and low operating costs. [Learn more]
Telax Hosted Call Center provides the capabilities to create a world-class customer care operation. Using cloud computing, Telax clients get a customizable, easy-to-use solution that includes responsive support and no long-term contracts. Telax enables clients like Best Buy, Johnson & Johnson, Health Canada and the GSA, to provide the best service to their customers, valuable business intelligence to their executives, and a user friendly solution for their agents. And Everybody's Happy. [Learn more]
$59/User. Contact Center Anywhere (CCA) from Oracle, the world's largest software provider offers its award winning virtual call center platform ACD, IVR, skills based routing, Predictive Dialer, blended inbound/outbound,100% call recording, email, chat whisper coaching, barge-in, skills base routing, remote, VOIP/SIP enabled and more than 250 call center reports. CRM integration with Salesforce CRM included at no extra charge. [Learn more]
No set up fees, pay per month per seat. An end to-end cloud base solution; we supply you with VOIP phone lines, soft-phones are embedded in the agent's application. Inbound/Outbound, Blended, Predictive Dialing, IVR, ACD, Skilled based routing. True Real Time Monitoring and historical reports. Managing all multimedia interactions; voice, chat, email, web call back, and fax as email. A unique Social Media Monitor enables your team to address social media feeds directly from your call center. [Learn more]
Using spreadsheets to gather quality scores in your Call Centre? Scorebuddy will make a difference. Scorebuddy is Web Based quality management solution for scoring customer service calls, emails and web chat. Design and build your own scorecards, collect results and share, collaborate and review with staff. Scorebuddy saves time, and increases accuracy, team leaders and agents love it. Check out what our clients say. [Learn more]
Quickly improve productivity and your bottom line! CorvisaCloud's contact center suite gives you complete control over inbound and outbound communications, plus the power to easily manage leads and call campaigns. Plus with direct Salesforce integration, you'll streamline your process and data from start to finish for unprecedented insight and reporting. Instant scalability, fast setup and no long-term contracts required! [Learn more]
Noetica's SYNTHESYS call center management software provides the most intuitive agent guidance technology on the market by combining SOA (Service Oriented Architecture) and BPM (Business Process Management) techniques delivered through a unique visual logic-mapping interface. With SYNTHESYS you can build your own Customer Interaction Management Solution and adapt your Agent User Interface quickly and easily to your existing infrastructure without any programming. [Learn more]
Remedyforce is everything you need in an IT help desk, without the hassle of hardware. With IT service management best practices built right in, Remedyforce automates your service desk processes. Build and manage your help desk with the experience of thousands of customers and without the pain of programming custom scripts. We built Remedyforce on Force.com, the industry's leading platform for SaaS applications (trusted by more than 92,000 organizations today). [Learn more]
Centcom is a 100% web-enabled Predictive Dialing service that requires no additional hardware--all you need is a standard phone line and a computer with an internet connection. Within minutes of your activation, your call center will have access to all of the features of Predictive Dialing, like Agent Reporting, Campaign Statistics, and more. Call Center Development Services (CCDS) prides itself in offering state-of-the-art telemarketing management resources to call center agencies of all size. [Learn more]
Column Case Investigative eliminates manual processes, increases effectiveness, and reduces case handling errors to increase solvability and reduce costs. Safely and securely manage and share information, automate tasks and processes, and collaborate across departments. Column's Case Management solution helps organizations manage cases from their investigation and review through their adjudication. Features include: multi-tenancy, system integration, visualization tool, records management. [Learn more]
SafeSoft Solutions provides the most robust predictive dialer and inbound call center software on the market today, wrapped in a rich suite of services to provide a comprehensive solution proven to accelerate sales productivity. Our easy-to-use, cloud-based offering is completely customizable to your needs, whatever your industry. For just a few dollars per day you get unlimited minutes and uptime performance second to none. Increase your sales and contacts by 400% overnight! [Learn more]
Adutante Call Recording is a reliable and powerful telephone monitoring tool designed for small to large enterprise environments. Adutante Telephone Call Recording is the perfect solution for those who need a scalable and customized system to assist them in monitoring all incoming and outgoing calls. Record All Audio, PC Screen Capture, Quality Control Tests, In-Depth Reports, Sales Training Tool. [Learn more]
Dynamic Interactive's voice broadcasting service offers a powerful array of features and options for your outbound ivr, press 1 campaign, automatic survey, political message, and much more. Our cloud based software as a service allows you the ability to leverage our extensive dialing infrastructure to get your message out quickly. We work with small to large companies, government agencies, non profit organizations, political candidates and call centers. Contact us today. [Learn more]
All Call Center Software
221 Solutions Listed
01 Communique - Im OnCall
Secure web-based remote control of a customer's PC, within seconds of the customer's call for help. [Learn more]
1Call - Infinity
Hospital Call Center Software. [Learn more]
Triple your connect rate with predictive dialer software hosted on Amazon cloud. Fully customized for your CRM software. [Learn more]
3D Communications - 3D Communications
Serves as the key link between you and the solutions you need from the major carriers in the telecom industry today. [Learn more]
8X8 - Virtual Contact Center
3 reviewsHelps companies provide great customer service over the phone, by email or on the Web. [Learn more]
Aastra Technologies - Centergy
Premise-based contact center for global enterprises with thousands of agents; handles more than 1.5 million busy-hour call completions. [Learn more]
Aavaz - Aavaz
Web-based telemarketing software that enables you to run any calling campaign successfully. [Learn more]
Abacus Group - Abacus Cloud
Open source billing management platform for PBX, VoIP gateways, IP phone systems, wireless, routers, data switches. [Learn more]
ac2 Solutions - Advanced Workforce Optimization Portal
Call center forecasting and scheduling with advanced statistical and optimization technologies [Learn more]
Acarda Sales Technologies - TeamMax OutBound Call Center
An outbound telemarketing call center. Check out our free trial. [Learn more]
ADEL Solutions - Contact Center Software
Hosted & Premised Solutions for Contact Center. [Learn more]
Adiance Technologies - Sidance
VOIP call center solution for the contact center industry based on an open source, standard-based IP PBX, Asterisk. [Learn more]
Aheeva - AheevaCCS
Solution for your inbound and outbound calls with reporting and quality monitoring functionality. [Learn more]
Amcat International - Contact Center Suite
A multi-channel communication and call center management solution to manage contacts, information flow and work groups. [Learn more]
Amcom Software - Smart Speech
Process a majority of routine phone requests independently of a live operator. [Learn more]
Angel.com - Call Center Solution
Provides industry-leading IVR (Interactive Voice Response) and call center solutions that empower world-class customer service. [Learn more]
Applied Innovation Management - HelpDesk Expert for Customer Service
Complete customer service software solution for ticket, request, problem, and call tracking. [Learn more]
Arcaris - PlayVox
Free collaboration platform for managing, motivating, and training people at call centers. [Learn more]
Artificial Life - ALife-WebGuide
A smart bot designed to answer questions and help visitors navigate your website. [Learn more]
astTECS Communications - Hosted Dialer / Predictive Dialer
Predictive dialer/Hosted dialer/Call Center Software. Hosted, predictive dialer that can dial 10, 00,000 + Phone numbers daily. [Learn more]
Austin Logistics - OnQ
Simplify campaign managment for dialers, real-time skip-trace, DNC compliant, auto-list rotation when quota is met. [Learn more]
Avaya - CRM Central
CRM solution with call center and call management capabilities; handles telephone, Internet, fax, email, etc. [Learn more]
AVIS e Solutions - Contaque
Blended contact center solution with IVR, ACD, and predictive dialing capabilities. [Learn more]
AVOXI - Smart Queue
Call center solution using voice over IP for outbound telemarketing and inbound call center. [Learn more]
Axonom - Powertrak
Call Center module brings Internet-based marketing, ordering and customer service options all day, every day. [Learn more]
BetterWRX - ContactWrx
Web-based solution that includes real time monitoring and voice broadcasting capabilities for any size contact center. [Learn more]
Blue Feather Technologies - Blue Messenger
Real-time Contact Center Statistics. A unique combination of real-time statistics, presence and instant messaging. [Learn more]
Gives you out-of-the-box processes for incident management, self service, and inventory tracking for your help desk. [Learn more]
BPMonline - BPMonline Agent Desktop
Provider of SaaS / on-demand CRM solution for customer relationship and business process management. [Learn more]
Bright Pattern - ServicePattern
Next-generation cloud-based contact center for sales and customer service. [Learn more]
C3Gateways Services - ContactIP
Innovative customer-interaction software suite that maintains a natural flow and feel in a conversation. [Learn more]
Calabrio - Calabrio One Suite
Redefines workforce optimization, allowing contact centers to personalize and optimize the Web-based workspace of each type of user [Learn more]
Web-enabled predictive dialing service the provides agent reporting, campaign statistics and more within minutes of your activation. [Learn more]
Call Recording Solutions - Xtension Recorder
Professional digital call recording that fits any budget with the same features as larger systems with more flexibility. [Learn more]
CallCopy - CallCopy
Call monitoring software includes screen capture, logging, liability recording and on-demand recording. [Learn more]
CallFire - CallFire Cloud Call Center
Put your outbound dialing into overdrive with - upload contacts and in minutes, CallFire will connect your sales agents to live leads! [Learn more]
CallMiner - Eureka
Speech analytics and pervasive call center performance management solution for large and small contact centers. [Learn more]
Carson, Dunlop & Associates - HORIZON
Home Inspection software. Web-based report writing system that includes field data collection with a convenient hand held device. [Learn more]
Castel - Castel Detect
Fully blended call center, collections center telephony software with a fast and accurate predictive dialer. [Learn more]
ChaseData - PowerStation
Predictive dialer software that combines outbound dialing, queued progressive dialing and managed preview dialing. [Learn more]
Cherwell Software - Cherwell Service Management
The first SaaS 3.0 help desk - service desk - service management software solution that your company will never outgrow. [Learn more]
Cincom Systems - Cincom Synchrony
A Customer Experience Management (CEM) Solution for contact centers that guides winning conversations with customers. [Learn more]
Cloudtalk Media - Dialler
Pay As You Go, predictive / progressive hosted dialler. With no license, setup or support fees. [Learn more]
Collaboration Technologies - Realise Soft Dialer
Award winning outbound call center applications for 20 to 300 seats. Based on CTI protocols and offers. [Learn more]
Helps capture, investigate, and manage cases. Includes relationship mapping to license plates, people, etc. [Learn more]
Concentric Cloud Solutions - Cloud Voice
CloudVoice makes communication efficient for your business with features from interactive voice response to mass notifications. [Learn more]
Connect First - Call Center Solutions
Cost-effective call center solutions including call tracking, interactive voice response, outbound auto dialers, and more. [Learn more]
ContactPoint - LogMyCalls Call Logger
Call tracking and phone performance management SaaS. Marketers can measure phone calls and sales can measure phone performance. [Learn more]
Convergys - Customer Solutions
Software to manage interaction with clients and potential clients via online chats, email alerts, SMS notifications, and more. [Learn more]
Coordinated Systems - Virtual Observer
Call recording and quality monitoring, best value in enterprise-ready call center quality assurance and training solutions.. [Learn more]
Cloud-based Call Center Software including IVR, ACD, Dialers, Call Recording and Lead Management with Salesforce Integration. [Learn more]
Creative Entropy - Squeeze Me In
Online appointment scheduling, call routing, appointment date, confirmation email, etc. [Learn more]
Crow Canyon Software - CCS Customer Service
Provides a powerful account, contact and ticket management that your organization requires to optimize call center/support activities. [Learn more]
CTI Software - Suite Answer Center
Call center solution with detailed management reports, call patching, customized text messaging. [Learn more]
CustomAnswers Software - CustomAnswers
Powerful, flexible, customizable and affordable Knowledge Base, Ticket Tracking, Service Requests, Email Management, Live Chat & more. [Learn more]
Data Collection Resources - CEMS
Allows call center managers to gain a true understanding of the customer experience and manage their center efficiently. [Learn more]
Data Track Technology - Eclipse CMS
Call logging solution for tracking incoming and outgoing calls and generating reports that allow to connect call volume with revenue. [Learn more]
Database Systems - Telemation
Call center software that includes CTI Software, predictive dialers, IVR and ACD systems. [Learn more]
DATEL Software Solutions - Call SWEET! Worx
See every agent's phone activity without leaving their desks, increasing overall visibility while saving supervisors time and energy! [Learn more]
Daviker Group - TouchStar Dialler
Outbound dialing software with real time data management and call quality tools. [Learn more]
Dial 800 - CallView 360
Proactive call tracking gives you real call volumes, buyer demographics, and recordings of every call you receive. [Learn more]
Dial Connection - DPTS
Advanced and innovative solutions for inbound/outbound call management for the collection industry. [Learn more]
Dialexia Communications - HERO, hosted-PBX
Business voip hosted pbx phone system and virtual office solution for small business. [Learn more]
DialResults - Converged Communications Center Solution
Powerful, affordable solution for managing a growing contact center, enhancing customers' experience and improving agent productivity. [Learn more]
Digamma Software - GaleStream Call Center Software
Call Center CRM intended to equip your Agents and SAdministrators with a rich set of features right at your fingertips. [Learn more]
Digium - Asterisk
1 reviewOpen source PBX system providing a complete telecommunications platform. [Learn more]
DocuTime - TixTime
Software for effecient queue management, scheduling based on forecasts for optimal utilization, payroll integration, etc. [Learn more]
Drishti-Soft Solutions - AMEYO
1 reviewDACX Ameyo Communication Suite is a comprehensive interaction management solution for the Contact Centers and Enterprises . [Learn more]
Dynamic Interactive's voice broadcasting service offers a powerful array of features and options for your outbound call campaign. [Learn more]
EagleIP - EagleACD
Call Center software on demand; includes Voice ACD, WebCHAT and Email-ACD over both PSTN and VOIP. [Learn more]
Echopass - Call Center On-Demand
Supports local agents, remote agents, and multi-site virtual on-demand contact centers. [Learn more]
eMetrix Systems - The Reporting Engine
Database driven application for online call center reporting. [Learn more]
Enkata - Customer Journey Cloud
Connecting the dots between contact data and next best action, systematically improve the customer experience and lower costs. [Learn more]
Envision Telephony - Click2Coach
Provides call center supervisors with training, quality monitoring and evaluation tools. [Learn more]
Envox - Envox 6
Open, standards-based platform that reduces the time and cost of developing and deploying voice solutions. [Learn more]
Eptica - Eptica Outbound
Allows you to rapidly and easily manage outbound email communications with customers, to enhance service and maintain a relevant dialogue with your customer base. [Learn more]
Exact - Synergy Enterprise
Web-based solution that includes e-documents, e-CRM, e-logistics, e-project, e-HRM, e-financials, and e-procurement. [Learn more]
Exact Abacus - 3ex.net
3ex.net is a multi channel eCommerce solution with fully function stock control, warehouse management, supply chain and CRM modules. [Learn more]
Firstwave Technologies - Firstwave Takecontrol
Call center based client-server application that allows cross-departmental sharing of information. [Learn more]
Hosted VoIP Contact Center - Inbound ACD, IVR, Predictive Dialer, Chat, Call Recording, and CRM [Learn more]
Fonality - PBXtra
PBX phone system that runs on your server; includes VoIP, PSTN, unlimited extensions, voicemail, analog & IP compatible. [Learn more]
Freedom Telework - Virtual Call Center Suite
A virtual call center that offers hosted call center solutions. [Learn more]
FrontZone - GoldSupport
Customer support software, enables your customer support staff to store information for your customer support issues. [Learn more]
Full Reach - Visibility Suite
Performance management reporting tools for contact centers. [Learn more]
Genesis Communications - Genesis Communications
Hosted call center solutions. predictive, power, preview, inbound and blended modes. [Learn more]
Genesys Telecommunications Laboratories - Contact Center Suite
Allows companies to take care of every customer, every time by sending them to the right resource at the right time. [Learn more]
Get On Fast - Phone Call Manager
Virtual switchboard software with customised greetings, call queuing and distribution, and line identification features. [Learn more]
GetAbby - GetAbby
Phone call tacking application for missed calls information capture and pick volume times identification and analysis. [Learn more]
Green Workforce Management Solutions - EmPulse
Call Center Workforce forecasting, scheduling, real-time adherence, vacation planning, Agent Desktop [Learn more]
Homisco - Fluency
Comprehensive call center software providing telephony and web-based communication for sales and service environments. [Learn more]
Hornbill Systems - SupportWorks
Track service or help requests from customers or suppliers and automate processes needed to deliver service. [Learn more]
Hosted Dialer - Hosted Predictive Dialer
3 reviewsPredictive and Auto Dialers - world class call center technology. With over 800 call centers and businesses using our solutions. [Learn more]
Ifbyphone - Ifbyphone
Marketing automation software with call tracking, virtual receptionist, voice broadcasting, virtual call center, and call recording. [Learn more]
inConcert - inConcert Allegro
A system that integrates with various front and back office programs and offers automatic call distribution, recording, and monitoring. [Learn more]
inContact - inContact Platform
2 reviewsCustomer call center software with voice response system, skills-based routing, speech recognition, inbound/outbound and call blending. [Learn more]
Indosoft - Q-Suite
Scalable call center software with web based agent screens, skills based routing and queue prioritization, and call recovery features. [Learn more]
Inova Solutions - Inova Desktop Presenter
Delivering call center metrics, statistics and messages directly to agents' desktops through tables, charts and virtual wallboards. [Learn more]
Interactive Intelligence - Customer Interaction Center
Provides Microsoft platform IP communications solutions including contact and call center automation. [Learn more]
Interface Business Solutions - Interface Care
A customer Care solution which is designed for the durables market. [Learn more]
InVision Software - InVision Enterprise WFM
Web-based solution with forecasting, scheduling, adherence montoring, and analysis and reporting features. [Learn more]
IPscape - IPscape
Software as a Service (SaaS) and Consulting for contact centres typically less than 100 seats. [Learn more]
ISC Consultants - Irene
Proprietary adaptive forecasting, multi-media-ready, and real time management features. Available in ASP or installed. [Learn more]
ISV - AVUS 21
Gives you a powerful tool set for managing the complete production workflow of your classified markets . [Learn more]
IVR Central - IVR Central
Manage, measure and automate voice communications through our robust and reliable cloud-based platform while minimizing the cost. [Learn more]
IVR Technology Group - IVR Technology Group
Providing Award winning Hosted IVR solutions and more. [Learn more]
Jacada - Jacada Fusion
Integrates legacy applications at the CSR's desktop to achieve critical objectives for contact center operations. [Learn more]
Jet Interactive - Jet Call Tracker
An online call analytics package, or dashboard, designed to provide users with state of the art reporting tools. [Learn more]
Kana - KANA Call Management
Provides customer service agents with the best answers to customer questions right away. [Learn more]
Kelmar Software Solutions - KSS Call Manager
Call center application designed to monitor call activity, manage results, measure performance, and generate reports. [Learn more]
Key Computer Applications - KCA Enterprise
Links field service engineers through IT to your office based system and service desk staff. [Learn more]
KiSpring - ASM Call Center
For small & medium sized businesses - offering an unparalleled communications system. Ready to be an integral part of your operations strategy. [Learn more]
Knoahsoft - Harmony
VoIP-enabled solution with calls and other communication reviews, reporting dashboard and services-oriented framework. [Learn more]
Knowledge Powered Solutions - Universal
1 reviewSpeeds an organization's data retrieval and includes access rights, searching capability and an "ask the expert" feature. [Learn more]
Kunnect - Automatic Call Distributor
Call queuing solution with skills-routing algorithms that ensure appropriate delivery of incoming calls. [Learn more]
Lakshya - CallDesk
Supports in excess of 400 agents simultaneously. Integrates with virtually any enterprise-ready CRM. [Learn more]
Latigent - BlueVue Reportal and Analytics
Provides customizable reporting for any data source, with turnkey solutions for most Call Center technologies. [Learn more]
Leads360 - Lead Management Application
Web based enterprise lead management solution for mortgage, insurance, travel and other lead intensive businesses. [Learn more]
LiveOps - LiveOps
Includes call center and contact center analytics and metrics, quality monitoring, reporting, and workforce management. [Learn more]
LiveVox - LiveVox
The only SIP-based, on-demand, Outbound, Inbound and Automated Call Distributor solution for contact centers. [Learn more]
LogMeIn - LogMeIn Rescue
Real-time remote control of a customer's computer over the Web. [Learn more]
Magnoware Systems - DataTrack System
7 reviewsAssign, manage, and distribute vast quantities of work requests without needing to enlarge technical staff. [Learn more]
Manam Infotech - SpeechVox Interaction Center
Enables small and medium-sized businesses to integrate voice and data communications into a unified architecture with the power and flexibility. [Learn more]
MDnetSolutions - The LeadTracker
A comprehensive, robust software program that fully manages and automates the patient lead management and intake process. [Learn more]
Mekashron - Mekashron Call Center
Professional call center package with everything you need to manage your business and clients and take your business to the next level. [Learn more]
Metaphor - Metaphor
Metaphor is software that lets companies engage with their customers however, whenever, and wherever they choose. [Learn more]
Mitrol - Contact Center Suite
Suite of software solutions to manage customer contact centers, including IVR, predictive dialing, analytics, CRM, surveys, and more. [Learn more]
Monet Software - Monet Live
Could-based software with call recording, workforce management, performance management, and quality assurance features. [Learn more]
Multima - NetKeeper
Automate day-to-day tasks for sales, customer service, marketing, field service, help desk and call centers. [Learn more]
NetLert Communications - N-Focus CMS
Summarizes and displays performance profiles of your call center agents, call center skill sets, and your entire call center. [Learn more]
Netopia - eCare
Online interactive support that includes dynamic reuqest queue, chat analyzer, session recording and reporting. [Learn more]
Netpro Technologies - Tentacle
Contact life cycle management tool for central and distributed call centers. [Learn more]
Nexxphas - Cloud Services
Multichannel cloud-based virtual contact center solution with ACD, IVR functionality suited for at home agent model of employment. [Learn more]
Noble Systems - Noble Solution Suite
Predictive dialer and ACD with, scripting tools, center resource management, and real-time reporting. [Learn more]
The only Customer Interaction support software allowing employees to use a single system. Enables non-technical staff to map processes. [Learn more]
NomKa UK Communications - VOIP Call Center
VoIP call center solutions for businesses in the United Stated and Europe [Learn more]
Nuxiba Technologies - CenterWare Inbound
Administer, control, and supervise all inbound calling activity. With voicemail call back features. [Learn more]
OnviSource - OnviCord
Contact center product that provides all the functionality and features required to engage in comprehensive Workforce Optimization. [Learn more]
OPC Marketing - Spitfire
Auto and predictive dialer, query based dialing, remote agent capability, drop-rate adjustable and monitoring. [Learn more]
OpenSpan - OpenSpan - Desktop Automation
Desktop Automation enables you to integrate applications, automate processes, extend functionality, and build an agile user interface. [Learn more]
Packet8 - Complete Contact Center
Hosted Call Center Solution. [Learn more]
PamConsult - TapiRex
Software for call identification and call monitoring. [Learn more]
Paraben - Parabens Call Identifier
Identify incoming phone calls right on your computer. [Learn more]
Peak Software Systems - OrderCenter
Avoid duplicate data entry, track orders, manage large number of orders, scalable, customer history. [Learn more]
Pilgrim Software - Pilgrim SmartComplaints
Provides a closed-loop mechanism that allows you to implement effective, timely resolutions to customer issues. [Learn more]
Portage Communications - Call Center Designer
Very affordable workforce management software designed for small and medium sized call centers. [Learn more]
Portakalofis - Supportalive
It is ideal for Mid-Large web sites, looking for a serious live support & visitor monitoring software. [Learn more]
prairieFyre Software - Contact Center Business Edition
Mitel-based solution for small contact centers that allows agents to use PCs as IP-based phones. [Learn more]
PrettyMay - PrettyMay Call Center for Skype
Skype Call Center software for Small Business - Auto-Attendant, Interactive Voice Response (IVR), Automatic Call Distribution (ACD), Call Recording and more. [Learn more]
Professional Resource Management - Agent Power
Call center agent scheduling, forecasting and historical statistics to improve service levels and productivity. [Learn more]
Call center software and systems for companies of any size - on demand, hosted, CRM, and predictive dialers. [Learn more]
Quality System Solutions - TMS
Software for small telemarketing and call center departments. Manage data, calls and callers. Optional scripts. [Learn more]
ResponseTek - ResponseTek:CEM
Customer experience management platform that helps build customer advocacy and reduce customer defection. [Learn more]
Returngoods - Returngoods
Integrated SaaS solution for managing product returns (RMA). Can be integrated into your call center or ERP database via VDS. [Learn more]
Richmond Software - Richmond SupportDesk
Service Desk software for your IT helpdesk or Customer Support centre. [Learn more]
RightNow Technologies - Call Center Software
Helps direct calls through the intelligent use of alternative channels for repetitive and easy-to-answer questions. [Learn more]
Riptide Software - Riptide Cloud
Unite client information, leads, properties, listings, and showings into one easy-to-use online application. [Learn more]
Rostrvm Solutions - rostrvm call centre software
CTI-enabled call centre applications to enhance traditional telephone systems and to capitalise on the power of Internet Telephony. [Learn more]
RPRealm - ProtCall
ProtCall is a complete solution for outbound, inbound and blended communications in your call center. [Learn more]
S2L International - S2L by Phone
Voice lead response software tool that allows agents contact the buyer immediately after he submits and online form. [Learn more]
Predictive dialing system with virtual web-based environment for large and small companies. [Learn more]
Sage Software - SageCRM
Integrated sales, marketing, customer support and call center automation solution. [Learn more]
SalesDialers.com - SalesDialers.com
Sales engine technology capable of dialing 400 calls per hour. [Learn more]
Satori Software - MailRoom ToolKit Capture
Helps you maintain the accuracy of your address data from point-of-entry and into the future. [Learn more]
Saviom Software - Saviom Service Desk
Customizable software which enables organizations to record and manage service calls in an efficient and orderly manner. [Learn more]
SBS Group - Microsoft Dynamics CRM
Modules enable employees to share information, improve sales and deliver consistent, efficient customer service. [Learn more]
ScorpioSoft - Virtual Help Desk (VHD)
Web-based, platform independent, multilanguage application. Allows a company to manage its help desk, QA departments. [Learn more]
Screenlogger - ScreenLogger
Screen logger for regulatory compliance, dispute resolution, performance evaluation, staff training, productivity and quality assurance [Learn more]
A Web Based Quality Monitoring solution for Call Centres that makes performance assessment easy and accurate. [Learn more]
Sigmanet - CPhone
Make calls from your computer and manage PBX functions through your desktop. Comes with automatic call identification. [Learn more]
A cloud based Virtual Call Center Solution enabling businesses to tailor call center services according to changing needs. [Learn more]
SKS Solutions - Agent Sensei
We put the expertise needed to meet customer requirements accurately and consistently into the system instead of into the agent. [Learn more]
Software Marketing Associates - pro-mail
Completely customizable to fit any company or project, provides real-time tracking updates to report project progress to clients. [Learn more]
Solgari - Solgari Cloud Communications
Hosted PBX and mobile VoIP for enterprise level cloud communication to businesses and contact centers globally. [Learn more]
Solusone - Call center software
An award winning call center software. Increase your sales, ask for the demo & feel the difference. [Learn more]
Sound Communications - SCI Call Center Systems
Enhanced recording & analytics for Call Centers to improve productivity, performance and customer/employee retention. [Learn more]
SoundBite Communications - OnDemand Customer Communications
Makes creating and managing blended inbound/outbound customer communications campaigns easier. [Learn more]
Spectrum Corporation - neXorce
1 reviewCall Center Real Time Reporting Software via software to drive devices to display real time KPI¿¿¿s to call center managers and agents. [Learn more]
SpiceCSM - SpiceCSM
On-Demand Customer Service Management Software. [Learn more]
SPLICE Software - SPLICE Dialog Suite
Personalized messaging software that offers various message delivery methods, voice surveys, and analytics dashboard. [Learn more]
Starre Enterprises - Star Call Manger
Call tracking software for small businesses. Assign actions to incoming calls, generate reports, track call volume. Starts at $25. [Learn more]
Stollmann Entwicklungs - CallMngr+
Call management software with integrated voice over IP stack for networking devices. [Learn more]
Stratasoft - StrataDial Virtual Call Center
Call center software including predictive dialer, inbound acd and call blending. [Learn more]
Surado Solutions - Surado CRM
Surado's Best of Breed CRM helps achieve high value customer experiences and rapid ROI, driving growth and profitability. [Learn more]
Symmetrics - nVISION Contact Center Performance Management
A complete reporting, analysis and performance management solution suite specifically designed for the contact center. [Learn more]
Sytel - Softdial Contact Center
Enables call center supervisors to analyze individual agent performance and managers to view each campaign performance. [Learn more]
TASKE Technology - TASKE Contact
A flexible contact center management solution with real-time ACD monitoring and historical reporting capabilities. [Learn more]
TCN - tcnp3
Sets the standard for call center optimization by employing proprietary algorithms and dialing logic with SIP/VoIP technology. [Learn more]
Enables users to work remotely, includes real-time report generation, call routing, database administration, etc. [Learn more]
Telecorp - Multiplatform Call Center Suite
Identify long-term telephone activity trends, monitor calls, and view real-time displays of call center activity. [Learn more]
TeleDirect International - Liberation 6000
Scalable, predictive dialer call center solution that manages contacts and campaigns. [Learn more]
TelStar Hosted Services - Blended Hosted Call Center
Blend inbound, outbound, and voice messaging campaigns as well as run multiple simultaneous campaigns to maximize productivity. [Learn more]
TelStrat - Engage Record
Enables the user to capture telephone conversations for virtually any purpose. [Learn more]
TempWorks Software - TempWorks Enterprise
1 reviewA complete staffing software solution; fully integrating the front and back-office. [Learn more]
The Chatfield Group - OptimumESP
Handles online, offline, social, email, and other communications as the ultimate hosted contact center solution [Learn more]
TixTime - TixTime
Contact center time and attendance, scheduling, and employee management. [Learn more]
Trans Continental Technologies - Predictive dialers
Predictive dialers and call center software with IVR and voice broadcasting predictive dialer phone systems. CRM software and IVR integration. [Learn more]
Transera Communications - Seratel
Adaptive on-demand virtual call center solution delivering the highest visibility and best customer experience at the lowest operating cost. [Learn more]
TriVium Systems - CallAnalyst
Call tracking and management solution; tracks and analyzes telephone traffic, and spots excess usage problems. [Learn more]
U.S. Infotel - Cynergy Active Ticket
Web based service desk allows employees to access your contact database from home, office, hotel, airport, etc. [Learn more]
UniPress Software - FootPrints
Streamlines and automates your help desk and customer support operations. [Learn more]
USAN - Hosted Call Center
Enables call center managers to focus on call center metrics and call center performance. [Learn more]
USAutodialers - Winleads
Make thousands of calls every day and prescreen potential clients for you automatically [Learn more]
Cloud-based lead management software including auto dialing, call recording, DNC compliance & web lead integration for outbound calling [Learn more]
Varolii - Customer Service
Better Service, Better Returns. Varolii's Customer Service product offers the most cost effective, productive way to engage customers. [Learn more]
Verint Systems - Impact 360
Gives visibility to your operations to improve back-office quality, productivity and process consistency and reduce costs. [Learn more]
Adutante Call Recording is a reliable and powerful telephone monitoring tool designed for small to large enterprise environments. [Learn more]
Virtual Call Center - Virtual Call Center
A hosted call center management solution with agent and supervisor interfaces, voice file recording and archiving, and call blending. [Learn more]
VLR Communications - REVCORD
Full featured telephone call recording, LAN access, no license costs, no client software to load. [Learn more]
VMukti Solutions - VMukti Predictive Dialer
World's first open source Enterprise P2P Call center software. [Learn more]
Find out why our software is the world's most popular solution and the trusted call center software choice of over 550,000+ users. [Learn more]
Voice Print International - Activ!
Telephone call recording, screen capture and call center quality monitoring solution. [Learn more]
Voice2phone Software - Voice2Phone Auto Dialer
Software for broadcasting voice messages by phone. [Learn more]
Voicent Communications - BroadcastByPhone
A phone messaging solution for reaching thousands of people with personalized messages and response options you choose. [Learn more]
Vortalsoft - Aspect call centre solution
Call Center/Customer Interaction Management solution your business needs to satisfy your most demanding customers. [Learn more]
WCG - Elephant Call Management System
Call logging tool for tracking and allocating calls and costs associated with them, and performing tariff analysis. [Learn more]
WebpageFX - CalltrackFX
You know exactly how many phone calls any one marketing campaign is generating. [Learn more]
Westbay Engineers - Ansapoint
A forecasting tool that helps call centers predict how many agents they need in order to handle their call volume. [Learn more]
WorksForce - WorksForce
Online motivational game for use in Call Centre and Telesales operations. [Learn more]
Xarios - Phone Client
A computer telephony integration solution that links with your CRM system and provides status visibility and call control. [Learn more]
YTel - Ytel
Maintains both inbound and outbound call handling with skill and priority preferences. [Learn more]
Zeacom - Zeacom Communications Center
Organizes incoming calls based on parameters that you set, whether they arrive by telephone, email or the Web. [Learn more]
About Call Center Software
Call Center software automates and standardizes the process of receiving and responding to customer phone calls. These solutions enable better monitoring of the customer experience, evaluation of employee performance and workflow management. Whether designed for virtual or site-based locations, Call Center applications manage and catalog the process of customer calls and often allow customers to track the progress of their request via the internet. Call Center software is related to Customer Service software and Help Desk software.
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