Call Center Software Tools
183 solutions found. Filter these results to match your needs.
Featured Call Center Software
Contactual's OnDemand Contact Center solution allows you to quickly and easily deploy a call center with no specialized hardware or software to buy and no implementation or maintenance team to hire. Contactual provides skills-based routing for phone, email & chat interactions, IVR, CTI, call recording and monitoring, comprehensive reporting, and much more. Contactual enables organizations to effectively manage customer interactions regardless of agent location - in-house, remote, or at-home. [Learn more]
Hosted Telemarketing Software. Quick and cheap to deploy, and easy to use. Lets firms process 100% more calls while improving conversions and customer satisfaction. [Learn more]
Did you know that your choice of cloud based contact center could make a difference of as much as 300% in your conversion rates? Did you know that a cloud based call center from 3CLogic can save you as much as 70% on your monthly payments? Seamlessly add home based agents with 3CLogic's virtual call center to drive down your real estate costs and increase employee morale. Triple your connect rate with 3CLogic predictive dialer hosted on Amazon cloud. Fully customized for your CRM software. [Learn more]
inContact leads the cloud contact center market for one simple reason: we help our customers transform the profitability of their contact centers with extraordinary success and with unexpected ease and speed. inContact's cloud-based call center, call routing, self service and agent optimization solutions give you the competitive edge. [Learn more]
The #1 Hosted Dialer for small business just became Affordable! ~~~ Unlimited Calling to US48 & Canada, No Contracts, No Commitment and Your Price will Never Increase! Using a Predictive Dialer doesn't have to be expensive anymore. We've cut our prices - $139 Month UNLIMITED CALLING [Learn more]
SysAid CSS Helpdesk is an integrated ticket management software that instantly turns your email, live chat, and calls into service requests, helping you consolidate and centralize information. Prioritize your customers' service requests, increase agent productivity, and ensure that you stay on top of all your customers' needs using one, comprehensive helpdesk. [Learn more]
$59/User SaaS. Contact Center Anywhere (CCA) from Oracle, the world's largest software provider offers its award winning virtual call center platform ACD, IVR, skills based routing, Predictive Dialer, blended inbound/outbound,100% call recording, email, chat whisper coaching, barge-in, skills base routing, remote agent, VOIP/SIP enabled and more than 250 call center reports. Promero, an Oracle Certified Partner and offers CCA in a hosted and on premises installations. Over 1000 installations. [Learn more]
simplyCT is the easy all-in-one virtual call center software solution. Businesses of any size operating in various industries can benefit from the simplyCT 100% cloud-based solution facilitating inbound, outbound and blended call centers. In addition to the enhanced user friendly experience delivered by simplyCT, businesses benefit from fast set-up within 24 hours, flexible monthly pricing plans and dedicated support. [Learn more]
Don't buy call center equipment! Choose a provider that saves you time and money - Telax! State-of-the-art call center technology! No need to buy phones! Support at no additional cost! Clients include the GSA, Health Canada, Burberry, States of Pennsylvania, Nevada and many more. Click through now for a free demo! [Learn more]
VoiceNet is a complete contact center software platform offering an easy-to-manage, premise-based solution that provides high volume outbound dialing, inbound call handling, interactive voice response, agent and supervisor tools and everything else a company needs to design, launch and refine customer contact campaigns for lead management, customer acquisition, retention and loyalty. [Learn more]
Five9 is the global leader in hosted call center software for companies of all sizes, from business startups to multinational enterprises, in industries as diverse as customer support, telemarketing, financial services and outsourcing. Five9 pioneered the concept of VoIP-based virtual call center software-as-a-service - delivering world-class features with all the benefits of a hosted solution: fast setup, on-demand capacity, no capital outlay and low operating costs. [Learn more]
FrontRange Customer Service helps you improve customer satisfaction and build better customer rapport with robust customer service and support features. FrontRange helps you manage all case related information with powerful customer service functionality. See how FrontRange Customer Service manages contacts and accounts, creates customer service cases, handles up sell and cross sell opportunities, as well as get incoming screen pops with live phone calls to the interactive system. [Learn more]
Castel Detect provides immediate real time voice analysis within seconds of spoken words. Your business can now monitor and detect emotions like stress, anger, excitement, and many more and proactively respond to customer providing best in class service! Words/phrases detection will be available in Q1 2012! Visit www.casteldetect.com today and request a LIVE demo for your business team! [Learn more]
Noetica's SYNTHESYS call center management software provides the most intuitive agent guidance technology on the market by combining SOA (Service Oriented Architecture) and BPM (Business Process Management) techniques delivered through a unique visual logic-mapping interface. With SYNTHESYS you can build your own Customer Interaction Management Solution and adapt your Agent User Interface quickly and easily to your existing infrastructure without any programming. [Learn more]
Please call for a "live demonstration" to view from your computer. Genesis is a Web Hosted (SaaS) Predictive Dialing Call Center Solution Platform, you can select what modes you need, i.e. (Outbound, Inbound, Blended, and Preview). No operating software and no soft phone are downloaded on your computer, no local and long distance phone bills for outbound dialing. You have total control of the telemarketers from the Genesis Admin interface and your agents operate from their agent interface. [Learn more]
BMC Remedyforce Service Desk is a robust help desk system that is delivered through a software as a service (SaaS) model. It serves as a single point of contact to meet objectives of both users and IT. [Learn more]
Centcom is a 100% web-enabled Predictive Dialing service that requires no additional hardware--all you need is a standard phone line and a computer with an internet connection. Within minutes of your activation, your call center will have access to all of the features of Predictive Dialing, like Agent Reporting, Campaign Statistics, and more. Call Center Development Services (CCDS) prides itself in offering state-of-the-art telemarketing management resources to call center agencies of all size. [Learn more]
Novo Customer Support Suite is a completely web based online customer support software to help you optimize your call/support center operations. Whether you currently track support requests on paper or spreadsheet, or have customer support software that is no longer adequate for your current needs, we invite you to take a look at our Novo Customer Support Suite Software which enables you to provide a cost effective intranet or internet customer support environment. [Learn more]
Recognized by Forrester as an emerging leader, Cherwell Service Management is a completely configurable, scalable solution for internal IT and external customer support. Cherwell provides: 11 out-of-the-box, ITIL-based processes; real time metrics, reporting, and dashboards; complete access via mobile devices; integration with social media and Outlook; easy integration with external applications; a self-service portal with password reset, plus the freedom to easily customize without coding. [Learn more]
Used in Call Centres and Help Desks,globally, Universal Search enables users to locate answers accurately and efficiently, using a self learning technology this enhances the users experience when searching for information. Integrated with numerous CRM and ITSM applications enables a seamless transfer of knowledge to both agents and end users alike. The "Ask the expert" functionality enables organisations to identify gaps in their information and to act swiftly to fill them. [Learn more]
All Call Center Software
183 Solutions Listed
01 Communique - Im OnCall
Secure web-based remote control of a customer's PC, within seconds of the customer's call for help. [Learn more]
1Call - Infinity
Hospital Call Center Software. [Learn more]
Triple your connect rate with predictive dialer software hosted on Amazon cloud. Fully customized for your CRM software. [Learn more]
3D Communications - 3D Communications
Serves as the key link between you and the solutions you need from the major carriers in the telecom industry today. [Learn more]
Aastra Technologies - Centergy
Premise-based contact center for global enterprises with thousands of agents; handles more than 1.5 million busy-hour call completions. [Learn more]
Abacus Group - Abacus Cloud
Open source billing management platform for PBX, VoIP gateways, IP phone systems, wireless, routers, data switches. [Learn more]
ac2 Solutions - Advanced Workforce Optimization Portal
Call center forecasting and scheduling with advanced statistical and optimization technologies [Learn more]
Acarda Sales Technologies - TeamMax OutBound Call Center
An outbound telemarketing call center. Check out our free trial. [Learn more]
ADEL Solutions - Contact Center Software
Hosted & Premised Solutions for Contact Center. [Learn more]
Adiance Technologies - Sidance
VOIP call center solution for the contact center industry based on an open source, standard-based IP PBX, Asterisk. [Learn more]
Amcat International - Contact Center Suite
A multi-channel communication and call center management solution to manage contacts, information flow and work groups. [Learn more]
Amcom Software - Smart Speech
Process a majority of routine phone requests independently of a live operator. [Learn more]
Angel.com - Call Center Solution
Provides industry-leading IVR (Interactive Voice Response) and call center solutions that empower world-class customer service. [Learn more]
Applied Innovation Management - HelpDesk Expert for Customer Service
Complete customer service software solution for ticket, request, problem, and call tracking. [Learn more]
Arktele - TeleServices
Customize your calling center using email, chat features, automated answering, and customer service techniques to gain higher retention [Learn more]
Artificial Life - ALife-WebGuide
A smart bot designed to answer questions and help visitors navigate your website. [Learn more]
astTECS Communications - Hosted Dialer / Predictive Dialer
Predictive dialer/Hosted dialer/Call Center Software. Hosted, predictive dialer that can dial 10, 00,000 + Phone numbers daily. [Learn more]
Austin Logistics - OnQ
Simplify campaign managment for dialers, real-time skip-trace, DNC compliant, auto-list rotation when quota is met. [Learn more]
Avaya - CRM Central
CRM solution with call center and call management capabilities; handles telephone, Internet, fax, email, etc. [Learn more]
Axonom - Powertrak
Call Center module brings Internet-based marketing, ordering and customer service options all day, every day. [Learn more]
Blue Feather Technologies - Blue Messenger
Real-time Contact Center Statistics. A unique combination of real-time statistics, presence and instant messaging. [Learn more]
Gives you out-of-the-box processes for incident management, self service, and inventory tracking for your help desk. [Learn more]
C3Gateways Services - ContactIP
Innovative customer-interaction software suite that maintains a natural flow and feel in a conversation. [Learn more]
Calabrio - Calabrio One Suite
Redefines workforce optimization, allowing contact centers to personalize and optimize the Web-based workspace of each type of user [Learn more]
Web-enabled predictive dialing service with agent reporting and campaign statistics. [Learn more]
Call Recording Solutions - Xtension Recorder
Professional digital call recording that fits any budget with the same features as larger systems with more flexibility. [Learn more]
CallCopy - CallCopy
Call monitoring software includes screen capture, logging, liability recording and on-demand recording. [Learn more]
CallFire - CallFire Cloud Call Center
Put your outbound dialing into overdrive with - upload contacts and in minutes, CallFire will connect your sales agents to live leads! [Learn more]
Carson, Dunlop & Associates - HORIZON
Home Inspection software. Web-based report writing system that includes field data collection with a convenient hand held device. [Learn more]
Fully blended call center, collections center telephony software with a fast and accurate predictive dialer. [Learn more]
ChaseData - PowerStation
Predictive dialer software that combines outbound dialing, queued progressive dialing and managed preview dialing. [Learn more]
The first SaaS 3.0 help desk - service desk - service management software solution that your company will never outgrow. [Learn more]
Chordiant Software - Chordiant Call Center
Optimizes call center operations with a role-based desktop, agent scripts, telephony integration, data integration. [Learn more]
Cincom Systems - Cincom Synchrony
A Customer Experience Management (CEM) Solution for contact centers that guides winning conversations with customers. [Learn more]
Collaboration Technologies - Realise Soft Dialer
Award winning outbound call center applications for 20 to 300 seats. Based on CTI protocols and offers. [Learn more]
Concenex - Montage
Customer Interaction Management call center; includes CRM, IVR, ACD, dialer, reports, scripting, recording, email, chat and more. [Learn more]
Connect First - Call Center Solutions
Cost-effective call center solutions including call tracking, interactive voice response, outbound auto dialers, and more. [Learn more]
ContactPoint - LogMyCalls
Call tracking and phone performance management SaaS. Marketers can measure phone calls and sales can measure phone performance. [Learn more]
Helps companies provide great customer service over the phone, by email or on the Web. [Learn more]
Convergys - Customer Solutions
Software to manage interaction with clients and potential clients via online chats, email alerts, SMS notifications, and more. [Learn more]
Coordinated Systems - Virtual Observer
Call recording and quality monitoring, best value in enterprise-ready call center quality assurance and training solutions.. [Learn more]
Creative Entropy - Squeeze Me In
Online appointment scheduling, call routing, appointment date, confirmation email, etc. [Learn more]
Crow Canyon Software - CCS Customer Service
Provides a powerful account, contact and ticket management that your organization requires to optimize call center/support activities. [Learn more]
Data Collection Resources - CEMS
Allows call center managers to gain a true understanding of the customer experience and manage their center efficiently. [Learn more]
Database Systems - Telemation
Call center software that includes CTI Software, predictive dialers, IVR and ACD systems. [Learn more]
Datawatch - Visual Help Desk
Leverages the IBM Lotus Domino platform to provide a 100% web-based Help Desk and Call Center solution. [Learn more]
DATEL Software Solutions - Call SWEET! Worx
See every agent's phone activity without leaving their desks, increasing overall visibility while saving supervisors time and energy! [Learn more]
Quick and cheap to deploy, and easy to use. Lets firms process 100% more calls while improving conversions and customer satisfaction. [Learn more]
Dial 800 - CallView 360
Proactive call tracking gives you real call volumes, buyer demographics, and recordings of every call you receive. [Learn more]
Dial Connection - DPTS
Advanced and innovative solutions for inbound/outbound call management for the collection industry. [Learn more]
Dialexia Communications - HERO, hosted-PBX
Business voip hosted pbx phone system and virtual office solution for small business. [Learn more]
DialResults - Converged Communications Center Solution
Powerful, affordable solution for managing a growing contact center, enhancing customers' experience and improving agent productivity. [Learn more]
Digamma Software - GaleStream Call Center Software
Call Center CRM intended to equip your Agents and SAdministrators with a rich set of features right at your fingertips. [Learn more]
Digisoft - Telescript
Call center management software that increases productivity, efficiency & effectiveness of the contact center. [Learn more]
DocuTime - TixTime
Software for effecient queue management, scheduling based on forecasts for optimal utilization, payroll integration, etc. [Learn more]
DOW Networks - DOW Call Center Services
Call center solution using voice over IP for outbound telemarketing and inbound call center. [Learn more]
Drishti-Soft Solutions - AMEYO
1 reviewDACX Ameyo Communication Suite is a comprehensive interaction management solution for the Contact Centers and Enterprises . [Learn more]
Dynamic Interactive - Dynamic Call Tracking
Ad call tracking phone number software. Online real-time call logs, phone call reports, inbound call recording, virtual voice mail etc. [Learn more]
EagleIP - EagleACD
Call Center software on demand; includes Voice ACD, WebCHAT and Email-ACD over both PSTN and VOIP. [Learn more]
Echopass - Call Center On-Demand
Supports local agents, remote agents, and multi-site virtual on-demand contact centers. [Learn more]
Enkata - Customer Journey Cloud
Connecting the dots between contact data and next best action, systematically improve the customer experience and lower costs. [Learn more]
Envision Telephony - Click2Coach
Provides call center supervisors with training, quality monitoring and evaluation tools. [Learn more]
Envox - Envox 6
Open, standards-based platform that reduces the time and cost of developing and deploying voice solutions. [Learn more]
Eptica - Eptica Outbound
Allows you to rapidly and easily manage outbound email communications with customers, to enhance service and maintain a relevant dialogue with your customer base. [Learn more]
Exact - Synergy Enterprise
Web-based solution that includes e-documents, e-CRM, e-logistics, e-project, e-HRM, e-financials, and e-procurement. [Learn more]
Exit41 - Exit41 Enterprise
Online ordering software and call center software for restaurants. [Learn more]
Firstwave Technologies - Firstwave Takecontrol
Call center based client-server application that allows cross-departmental sharing of information. [Learn more]
Hosted VoIP Contact Center - Inbound ACD, IVR, Predictive Dialer, Chat, Call Recording, and CRM [Learn more]
Fonality - PBXtra
PBX phone system that runs on your server; includes VoIP, PSTN, unlimited extensions, voicemail, analog & IP compatible. [Learn more]
Freedom Telework - Virtual Call Center Suite
A virtual call center that offers hosted call center solutions. [Learn more]
A cost-effective, customer-pleasing communications strategy. [Learn more]
FrontZone - GoldSupport
Customer support software, enables your customer support staff to store information for your customer support issues. [Learn more]
Full Reach - Visibility Suite
Performance management reporting tools for contact centers. [Learn more]
Hosted call center solutions. predictive, power, preview, inbound and blended modes. [Learn more]
Green Workforce Management Solutions - EmPulse
Call Center Workforce forecasting, scheduling, real-time adherence, vacation planning, Agent Desktop [Learn more]
Homisco - Fluency
Comprehensive call center software providing telephony and web-based communication for sales and service environments. [Learn more]
Hornbill Systems - SupportWorks
Track service or help requests from customers or suppliers and automate processes needed to deliver service. [Learn more]
Predictive and Auto Dialers - world class call center technology. With over 800 call centers and businesses using our solutions. [Learn more]
Customer call center software with voice response system, skills-based routing, speech recognition, inbound/outbound and call blending. [Learn more]
Infor - Epiphany Service
A comprehensive Web-based, multi-channel customer service application to improve call handling and responsiveness. [Learn more]
Interactive Intelligence - Customer Interaction Center
Provides Microsoft platform IP communications solutions including contact and call center automation. [Learn more]
Interface Business Solutions - Interface Care
A customer Care solution which is designed for the durables market. [Learn more]
InVision Software - InVision Enterprise WFM
Web-based solution with forecasting, scheduling, adherence montoring, and analysis and reporting features. [Learn more]
IPscape - IPscape
Software as a Service (SaaS) and Consulting for contact centres typically less than 100 seats. [Learn more]
ISC Consultants - Irene
Proprietary adaptive forecasting, multi-media-ready, and real time management features. Available in ASP or installed. [Learn more]
ISV - AVUS 21
Gives you a powerful tool set for managing the complete production workflow of your classified markets . [Learn more]
IVR Technology Group - IVR Technology Group
Providing Award winning Hosted IVR solutions and more. [Learn more]
Jacada - Jacada Fusion
Integrates legacy applications at the CSR's desktop to achieve critical objectives for contact center operations. [Learn more]
Jet Interactive - Jet Call Tracker
An online call analytics package, or dashboard, designed to provide users with state of the art reporting tools. [Learn more]
Kana - KANA Call Center Service
Leverages CRM, telephony, content and transactional systems to put service intelligence at your agents' fingertips. [Learn more]
Key Computer Applications - KCA Enterprise
Links field service engineers through IT to your office based system and service desk staff. [Learn more]
KiSpring - ASM Call Center
For small & medium sized businesses - offering an unparalleled communications system. Ready to be an integral part of your operations strategy. [Learn more]
Speeds an organization's data retrieval and includes access rights, searching capability and an "ask the expert" feature. [Learn more]
Lakshya - CallDesk
Supports in excess of 400 agents simultaneously. Integrates with virtually any enterprise-ready CRM. [Learn more]
Latigent - BlueVue Reportal and Analytics
Provides customizable reporting for any data source, with turnkey solutions for most Call Center technologies. [Learn more]
Leads360 - Lead Management Application
Web based enterprise lead management solution for mortgage, insurance, travel and other lead intensive businesses. [Learn more]
Logicalware - Logicalware
Contact management system assigns clients to representatives, stores important user information, and monitors customer satisfaction. [Learn more]
LogMeIn - LogMeIn Rescue
Real-time remote control of a customer's computer over the Web. [Learn more]
Magnoware Systems - DataTrack System
3 reviewsAssign, manage, and distribute vast quantities of work requests without needing to enlarge technical staff. [Learn more]
Manam Infotech - SpeechVox Interaction Center
Enables small and medium-sized businesses to integrate voice and data communications into a unified architecture with the power and flexibility. [Learn more]
MDnetSolutions - The LeadTracker
A comprehensive, robust software program that fully manages and automates the patient lead management and intake process. [Learn more]
Mekashron - Mekashron Call Center
Professional call center package with everything you need to manage your business and clients and take your business to the next level. [Learn more]
Metaphor - Metaphor
Metaphor is software that lets companies engage with their customers however, whenever, and wherever they choose. [Learn more]
Mitrol - Contact Center Suite
Suite of software solutions to manage customer contact centers, including IVR, predictive dialing, analytics, CRM, surveys, and more. [Learn more]
Multima - NetKeeper
Automate day-to-day tasks for sales, customer service, marketing, field service, help desk and call centers. [Learn more]
NetLert Communications - N-Focus CMS
Summarizes and displays performance profiles of your call center agents, call center skill sets, and your entire call center. [Learn more]
Netopia - eCare
Online interactive support that includes dynamic reuqest queue, chat analyzer, session recording and reporting. [Learn more]
Noble Systems - Noble Solution Suite
Predictive dialer and ACD with, scripting tools, center resource management, and real-time reporting. [Learn more]
The only Customer Interaction support software allowing employees to use a single system. Enables non-technical staff to map processes. [Learn more]
NomKa UK Communications - VOIP Call Center
VoIP call center solutions for businesses in the United Stated and Europe [Learn more]
Software that enables you to provide a cost effective Intranet or Internet help desk support environment. [Learn more]
OnviSource - OnviCord
Contact center product that provides all the functionality and features required to engage in comprehensive Workforce Optimization. [Learn more]
OPC Marketing - Spitfire
Auto and predictive dialer, query based dialing, remote agent capability, drop-rate adjustable and monitoring. [Learn more]
Packet8 - Complete Contact Center
Hosted Call Center Solution. [Learn more]
Paraben - Parabens Call Identifier
Identify incoming phone calls right on your computer. [Learn more]
Peak Software Systems - OrderCenter
Avoid duplicate data entry, track orders, manage large number of orders, scalable, customer history. [Learn more]
Pilgrim Software - Pilgrim SmartComplaints
Provides a closed-loop mechanism that allows you to implement effective, timely resolutions to customer issues. [Learn more]
Portage Communications - Call Center Designer
Very affordable workforce management software designed for small and medium sized call centers. [Learn more]
Portakalofis - Supportalive
It is ideal for Mid-Large web sites, looking for a serious live support & visitor monitoring software. [Learn more]
PrettyMay - PrettyMay Call Center for Skype
Skype Call Center software for Small Business - Auto-Attendant, Interactive Voice Response (IVR), Automatic Call Distribution (ACD), Call Recording and more. [Learn more]
Professional Resource Management - Agent Power
Call center agent scheduling, forecasting and historical statistics to improve service levels and productivity. [Learn more]
Call center software and systems for companies of any size - on demand, hosted, CRM, and predictive dialers. [Learn more]
Quality System Solutions - TMS
Software for small telemarketing and call center departments. Manage data, calls and callers. Optional scripts. [Learn more]
ResponseTek - ResponseTek:CEM
Customer experience management platform that helps build customer advocacy and reduce customer defection. [Learn more]
Returngoods - Returngoods
Integrated SaaS solution for managing product returns (RMA). Can be integrated into your call center or ERP database via VDS. [Learn more]
Richmond Software - Richmond SupportDesk
Service Desk software for your IT helpdesk or Customer Support centre. [Learn more]
RightNow Technologies - Call Center Software
Helps direct calls through the intelligent use of alternative channels for repetitive and easy-to-answer questions. [Learn more]
RocketUK.Com - Ansaplus
Customisable CRM / Call Handling / Messaging Software with features and functions designed specifically to reduce operator error. [Learn more]
Rostrvm Solutions - rostrvm call centre software
CTI-enabled call centre applications to enhance traditional telephone systems and to capitalise on the power of Internet Telephony. [Learn more]
RPRealm - ProtCall
ProtCall is a complete solution for outbound, inbound and blended communications in your call center. [Learn more]
Sage Software - SageCRM
Integrated sales, marketing, customer support and call center automation solution. [Learn more]
Satori Software - MailRoom ToolKit Capture
Helps you maintain the accuracy of your address data from point-of-entry and into the future. [Learn more]
Saviom Software - Saviom Service Desk
Customizable software which enables organizations to record and manage service calls in an efficient and orderly manner. [Learn more]
ScorpioSoft - Virtual Help Desk (VHD)
Web-based, platform independent, multilanguage application. Allows a company to manage its help desk, QA departments. [Learn more]
Screenlogger - ScreenLogger
Screen logger for regulatory compliance, dispute resolution, performance evaluation, staff training, productivity and quality assurance [Learn more]
A cloud based Virtual Call Center Solution enabling businesses to tailor call center services according to changing needs. [Learn more]
Simz Simplified - SimzCC
Call center management and workflow simulation - handles inbound calls, outbound calls, callbacks, voicemail, instant messages and e-mails. [Learn more]
SKS Solutions - Agent Sensei
We put the expertise needed to meet customer requirements accurately and consistently into the system instead of into the agent. [Learn more]
Software Marketing Associates - pro-mail
Completely customizable to fit any company or project, provides real-time tracking updates to report project progress to clients. [Learn more]
Solusone - Call center software
An award winning call center software. Increase your sales, ask for the demo & feel the difference. [Learn more]
Sound Communications - SCI Call Center Systems
Enhanced recording & analytics for Call Centers to improve productivity, performance and customer/employee retention. [Learn more]
SoundBite Communications - OnDemand Customer Communications
Makes creating and managing blended inbound/outbound customer communications campaigns easier. [Learn more]
Spectrum Corporation - neXorce
1 reviewCall Center Real Time Reporting Software via software to drive devices to display real time KPI???s to call center managers and agents. [Learn more]
SpiceCSM - SpiceCSM
On-Demand Customer Service Management Software. [Learn more]
Stratasoft - StrataDial Virtual Call Center
Call center software including predictive dialer, inbound acd and call blending. [Learn more]
StromaSoft - Call Track
Electronic telephone call logging, instant messaging and workflow software with reporting on trends and statistics. [Learn more]
Surado Solutions - Surado CRM
Surado's Best of Breed CRM helps achieve high value customer experiences and rapid ROI, driving growth and profitability. [Learn more]
Symmetrics - nVISION Contact Center Performance Management
A complete reporting, analysis and performance management solution suite specifically designed for the contact center. [Learn more]
Ticket management tools, advanced customization, and ease-of-use experience, ensuring you meet all customer service demands. [Learn more]
Sytel - Softdial Contact Center
Enables call center supervisors to analyze individual agent performance and managers to view each campaign performance. [Learn more]
TASKE Technology - TASKE Contact
A flexible contact center management solution with real-time ACD monitoring and historical reporting capabilities. [Learn more]
TCN - tcnp3
Sets the standard for call center optimization by employing proprietary algorithms and dialing logic with SIP/VoIP technology. [Learn more]
Enables users to work remotely, includes real-time report generation, call routing, database administration, etc. [Learn more]
Telecorp - Multiplatform Call Center Suite
Identify long-term telephone activity trends, monitor calls, and view real-time displays of call center activity. [Learn more]
TeleDirect International - Liberation 6000
Scalable, predictive dialer call center solution that manages contacts and campaigns. [Learn more]
TelStar Hosted Services - Blended Hosted Call Center
Blend inbound, outbound, and voice messaging campaigns as well as run multiple simultaneous campaigns to maximize productivity. [Learn more]
TelStrat - Engage Record
Enables the user to capture telephone conversations for virtually any purpose. [Learn more]
TempWorks Software - TempWorks Enterprise
A complete staffing software solution; fully integrating the front and back-office. [Learn more]
TixTime - TixTime
Contact center time and attendance, scheduling, and employee management. [Learn more]
Trans Continental Technologies - Predictive dialers
Predictive dialers and call center software with IVR and voice broadcasting predictive dialer phone systems. CRM software and IVR integration. [Learn more]
Transera Communications - Seratel
Adaptive on-demand virtual call center solution delivering the highest visibility and best customer experience at the lowest operating cost. [Learn more]
TriVium Systems - CallAnalyst
Call tracking and management solution; tracks and analyzes telephone traffic, and spots excess usage problems. [Learn more]
U.S. Infotel - Cynergy Active Ticket
Web based service desk allows employees to access your contact database from home, office, hotel, airport, etc. [Learn more]
Unified Dispatch - UniBook
For large and small transportation companies with the need for live call center agents. [Learn more]
UniPress Software - FootPrints
Streamlines and automates your help desk and customer support operations. [Learn more]
USAN - Hosted Call Center
Enables call center managers to focus on call center metrics and call center performance. [Learn more]
VoiceNet is a unified contact center solution that provides inbound, outbound and blended multi-channel contact center capabilities. [Learn more]
USAutodialers - Winleads
Make thousands of calls every day and prescreen potential clients for you automatically [Learn more]
Varolii - Customer Service
Better Service, Better Returns. Varolii's Customer Service product offers the most cost effective, productive way to engage customers. [Learn more]
Verint Systems - Impact 360
Gives visibility to your operations to improve back-office quality, productivity and process consistency and reduce costs. [Learn more]
VLR Communications - REVCORD
Full featured telephone call recording, LAN access, no license costs, no client software to load. [Learn more]
VMukti Solutions - VMukti Predictive Dialer
World's first open source Enterprise P2P Call center software. [Learn more]
Vocalcom - Hermes.net
Comprehensive Outbound and Inbound, SMS, Natural language. [Learn more]
Voice Print International - Activ!
Telephone call recording, screen capture and call center quality monitoring solution. [Learn more]
Voicent Communications - BroadcastByPhone
A phone messaging solution for reaching thousands of people with personalized messages and response options you choose. [Learn more]
Vortalsoft - Aspect call centre solution
Call Center/Customer Interaction Management solution your business needs to satisfy your most demanding customers. [Learn more]
Voxco - Command Center
A fully integrated system for creating and managing all kinds of survey campaigns using multiple and mixed- mode data collection. [Learn more]
WebpageFX - CalltrackFX
You know exactly how many phone calls any one marketing campaign is generating. [Learn more]
Wicked Business Sciences - Session ForeSite
InBound Telephone Call Center and Customer Service KPI measurement Application for eCommerce Stores and Online Retailers. [Learn more]
WorksForce - WorksForce
Online motivational game for use in Call Centre and Telesales operations. [Learn more]
WorldBizConsultant - CallMagic Server
VOIP call center solution based on Asterisk. [Learn more]
YTel - Ytel
Maintains both inbound and outbound call handling with skill and priority preferences. [Learn more]
Zeacom - Zeacom Communications Center
Organizes incoming calls based on parameters that you set, whether they arrive by telephone, email or the Web. [Learn more]
About Call Center Software
Call Center software automates and standardizes the process of receiving and responding to customer phone calls. These solutions enable better monitoring of the customer experience, evaluation of employee performance and workflow management. Whether designed for virtual or site-based locations, Call Center applications manage and catalog the process of customer calls and often allow customers to track the progress of their request via the internet. Call Center software is related to Customer Service software and Help Desk software.
Products to Compare (0)
You can compare up to 4 products.
Please select a product to replace.
Free Expert Guidance
855.GO.SOFTWARE855.467.6389
Get Free
Expert Advice
Live Chat Offline
Send an Email
