Call Center Software Tools
Featured Call Center Software
Contactual's OnDemand Contact Center solution allows you to quickly and easily deploy a call center with no specialized hardware or software to buy and no implementation or maintenance team to hire. Contactual provides skills-based routing for phone, email & chat interactions, IVR, CTI, call recording and monitoring, comprehensive reporting, and much more. Contactual enables organizations to effectively manage customer interactions regardless of agent location - in-house, remote, or at-home. [Learn more]
Looking for an IT Service Management solution? Something that is uncomplicated, flexible and cost-effective? As the worlds third largest supplier of service desk management software, Numara Software has set a new precedent with its ease of implementation and configuration. View the Free Demo today and discover how simple IT management can be. [Learn more]
More Links: Download Today Free Webinar Learn More Free Demo
Contact Center Anywhere (CCA) from Oracle, the largest software provider in the world is an award winning hosted on demand virtual call center platform that offers blended inbound, outbound, email, chat, fax, predictive dialing, 100% call recording, whisper coaching, barge-in, skills base routing, remote agent, VOIP/SIP compatible with over 250 call center metric reports. Promero is an Oracle Certified Partner and offers CCA in a hosted version for SMBs as well as on premises installations. [Learn more]
More Links: CallCenterAnywhere
Comprehensive Directory
149 Solutions Listed
01 Communique - Im OnCall
Secure web-based remote control of a customer's PC, within seconds of the customer's call for help. [Learn more]
Target Market: Small - Mid
1Call - Infinity
Hospital Call Center Software. [Learn more]
Target Market: Small - Mid
Aastra Technologies - Centergy
Premise-based contact center for global enterprises with thousands of agents; handles more than 1.5 million busy-hour call completions. [Learn more]
Target Market: Large
ac2 Solutions - Advanced Workforce Optimization Portal
Call center forecasting and scheduling with advanced statistical and optimization technologies [Learn more]
Target Market: Mid - Large
Acarda Sales Technologies - TeamMax OutBound Call Center
An outbound telemarketing call center. Check out our free trial. [Learn more]
Target Market: Small - Mid
ADEL Solutions - Contact Center Software
Hosted & Premised Solutions for Contact Center. [Learn more]
Target Market: Mid - Large
Adiance Technologies - Sidance
VOIP call center solution for the contact center industry based on an open source, standard-based IP PBX, Asterisk. [Learn more]
Target Market: Large
Aheeva - Call Center Software
Call center solution using voice over IP for outbound telemarketing and inbound call center. [Learn more]
Target Market: Mid - Large
Amcat International - Contact Center Suite
A multi-channel communication and call center management solution to manage contacts, information flow and work groups. [Learn more]
Target Market: Mid - Large
Amcom Software - Smart Speech
Process a majority of routine phone requests independently of a live operator. [Learn more]
Target Market: Mid - Large
Angel.com - IVR and Call Center Solutions
Provides industry-leading IVR (Interactive Voice Response) and call center solutions that empower world-class customer service. [Learn more]
Target Market: Mid - Large
Applied Innovation Management - HelpDesk Expert for Customer Service
Complete customer service software solution for ticket, request, problem, and call tracking. [Learn more]
Target Market: Mid - Large
Artificial Life - ALife-WebGuide
A smart bot designed to answer questions and help visitors navigate your website. [Learn more]
Target Market: Small - Large
Austin Logistics - OnQ
Simplify campaign managment for dialers, real-time skip-trace, DNC compliant, auto-list rotation when quota is met. [Learn more]
Target Market: Mid - Large
Avaya - CRM Central
CRM solution with call center and call management capabilities; handles telephone, Internet, fax, email, etc. [Learn more]
Target Market: Mid - Large
Axonom - Powertrak
Call Center module brings Internet-based marketing, ordering and customer service options all day, every day. [Learn more]
Target Market: Small - Mid
Blue Feather Technologies - Blue Messenger
Real-time Contact Center Statistics. A unique combination of real-time statistics, presence and instant messaging. [Learn more]
Target Market: Mid - Large
C3Gateways Services - ContactIP
Innovative customer-interaction software suite that maintains a natural flow and feel in a conversation. [Learn more]
Target Market: Large
Web-enabled predictive dialing service with agent reporting and campaign statistics. [Learn more]
Target Market: Small - Mid
Call Recording Solutions - Xtension Recorder
Professional digital call recording that fits any budget with the same features as larger systems with more flexibility. [Learn more]
Target Market: Small - Mid
CallCopy - CallCopy
Call monitoring software includes screen capture, logging, liability recording and on-demand recording. [Learn more]
Target Market: Mid - Large
ChaseData - PowerStation
Predictive dialer software that combines outbound dialing, queued progressive dialing and managed preview dialing. [Learn more]
Target Market: Small - Mid
Chordiant Software - Chordiant Call Center
Optimizes call center operations with a role-based desktop, agent scripts, telephony integration, data integration. [Learn more]
Target Market: Mid - Large
Cincom Systems - Cincom Encompass
Supports sales, marketing and customer service for inbound, outbound, blended & multimedia environments. [Learn more]
Target Market: Mid - Large
Collaboration Technologies - Realise Soft Dialer
Award winning outbound call center applications for 20 to 300 seats. Based on CTI protocols and offers. [Learn more]
Target Market: Mid
Concenex - Montage
Customer Interaction Management call center; includes CRM, IVR, ACD, dialer, reports, scripting, recording, email, chat and more. [Learn more]
Target Market: Mid - Large
Concerto Software - EnsemblePro
Contact center solution that includes ACD, predictive dialing, IVR, email, Web collaboration & universal queuing. [Learn more]
Target Market: Mid - Large
Connect First - Call Center Solutions
Cost-effective call center solutions including call tracking, interactive voice response, outbound auto dialers, and more. [Learn more]
Target Market: Mid - Large
Helps companies provide great customer service over the phone, by email or on the Web. [Learn more]
Target Market: Small - Large
Coordinated Systems - Virtual Observer
Call recording and quality monitoring, best value in enterprise-ready call center quality assurance and training solutions.. [Learn more]
Target Market: Mid - Large
Creative Entropy - Squeeze Me In
Online appointment scheduling, call routing, appointment date, confirmation email, etc. [Learn more]
Target Market: Small
Customer1 - Customer1
Web-based software for customer service, call/contact center, help desk and customer self-service. [Learn more]
Target Market: Mid - Large
Data Collection Resources - CEMS
Allows call center managers to gain a true understanding of the customer experience and manage their center efficiently. [Learn more]
Target Market: Mid - Large
Data-Tel Info Solutions - xSELLerator
Call center and debt collection software, as well as CRM, predictive dialing, call recording and call monitoring. [Learn more]
Target Market: Mid - Large
Database Systems - Telemation
Call center software that includes CTI Software, predictive dialers, IVR and ACD systems. [Learn more]
Target Market: Mid - Large
Datawatch - Visual Help Desk
Leverages the IBM Lotus Domino platform to provide a 100% web-based Help Desk and Call Center solution. [Learn more]
Target Market: Mid - Large
Dial 800 - CallView 360
Proactive call tracking gives you real call volumes, buyer demographics, and recordings of every call you receive. [Learn more]
Target Market: Mid - Large
Dial Connection - DPTS
Advanced and innovative solutions for inbound/outbound call management for the collection industry. [Learn more]
Target Market: Large
Dialexia Communications - Dial-Centrex Hosted VoIP PBX
Business voip hosted pbx phone system and virtual office solution for small business. [Learn more]
Target Market: Small
Digamma Software - GaleStream Call Center Software
Call Center CRM intended to equip your Agents and SAdministrators with a rich set of features right at your fingertips. [Learn more]
Target Market: Mid
Digisoft - Telescript
Call center management software that increases productivity, efficiency & effectiveness of the contact center. [Learn more]
Target Market: Mid - Large
DocuTime - TixTime
Software for effecient queue management, scheduling based on forecasts for optimal utilization, payroll integration, etc. [Learn more]
Target Market: Small - Mid
Drishti-Soft Solutions - AMEYO
DACX Ameyo Communication Suite is a comprehensive interaction management solution for the Contact Centers and Enterprises . [Learn more]
Target Market: Mid
EagleIP - EagleACD
Call Center software on demand; includes Voice ACD, WebCHAT and Email-ACD over both PSTN and VOIP. [Learn more]
Target Market: Mid - Large
Echopass - Call Center On-Demand
Supports local agents, remote agents, and multi-site virtual on-demand contact centers. [Learn more]
Target Market: Mid
Emaginetix - Emaginetix HelpDesk
Internet based support call software, comprising of a comprehensive customer database, and call logging interface. [Learn more]
Target Market: Small - Mid
emailtopia - Response Manager
Email response management tool; simple integration, message routing, history, response library, system reports, etc. [Learn more]
Target Market: Small - Mid
Provides call center supervisors with training, quality monitoring and evaluation tools. [Learn more]
Target Market: Mid - Large
Envox - Envox 6
Open, standards-based platform that reduces the time and cost of developing and deploying voice solutions. [Learn more]
Target Market: Mid - Large
Epiphany - Epiphany Service
A comprehensive Web-based, multi-channel customer service application to improve call handling and responsiveness. [Learn more]
Target Market: Large
Eptica - Eptica Outbound
Allows you to rapidly and easily manage outbound email communications with customers, to enhance service and maintain a relevant dialogue with your customer base. [Learn more]
Target Market: Mid - Large
Exact - Synergy Enterprise
Web-based solution that includes e-documents, e-CRM, e-logistics, e-project, e-HRM, e-financials, and e-procurement. [Learn more]
Target Market: Mid - Large
Exit41 - Exit41 Enterprise
Online ordering software and call center software for restaurants. [Learn more]
Target Market: Small
Firstwave Technologies - Firstwave Takecontrol
Call center based client-server application that allows cross-departmental sharing of information. [Learn more]
Target Market: Mid - Large
Hosted VoIP Contact Center - Inbound ACD, IVR, Predictive Dialer, Chat, Call Recording, and CRM [Learn more]
Target Market: Small - Large
Fluency Voice Technology - Virtual Speech Agent Suite
Packaged speech recognition applications, >50% reduction in deployment time, fully configurable, 30-50% less cost than custom. [Learn more]
Target Market: Small - Mid
Fonality - PBXtra
PBX phone system that runs on your server; includes VoIP, PSTN, unlimited extensions, voicemail, analog & IP compatible. [Learn more]
Target Market: Small - Mid
Freedom Telework - Virtual Call Center Suite
Freedom Telework is a Virtual Call Center that offers Hosted Call Center Solutions. [Learn more]
Target Market: Mid
FrontZone - GoldSupport
Customer support software, enables your customer support staff to store information for your customer support issues. [Learn more]
Target Market: Mid
Full Reach - Visibility Suite
Performance management reporting tools for contact centers. [Learn more]
Target Market: Mid - Large
Hosted call center solutions. predictive, power, preview, inbound and blended modes. [Learn more]
Target Market: Large
Green Workforce Management Solutions - EmPulse
Call Center Workforce forecasting, scheduling, real-time adherence, vacation planning, Agent Desktop [Learn more]
Target Market: Mid - Large
Homisco - Fluency
Comprehensive call center software providing telephony and web-based communication for sales and service environments. [Learn more]
Target Market: Small - Large
Hornbill Systems - SupportWorks
Track service or help requests from customers or suppliers and automate processes needed to deliver service. [Learn more]
Target Market: Mid - Large
inContact - inContact Platform
Customer call center software with voice response system, skills-based routing, speech recognition, inbound/outbound and call blending. [Learn more]
Target Market: Mid - Large
Informavores - Firefly
Enables interactive knowledge for users, rules and data to create intelligent call scripting, technical troubleshooting, diagnostics. [Learn more]
Target Market: Mid - Large
InStranet - Contact Centers In-Line
Ensures your call center staff always has the right information to respond to customers concerns. [Learn more]
Target Market: Mid - Large
Integral Solutions - SupportWizard
100% Web based customer support solution. [Learn more]
Target Market: Small - Mid
Interactive Intelligence - Vonexus EIC
Provides Microsoft platform IP communications solutions including contact and call center automation. [Learn more]
Target Market: Large
VoiceNet is a unified contact center solution that provides inbound, outbound and blended multi-channel contact center capabilities. [Learn more]
Target Market: Small - Large
Interface Business Solutions - Interface Care
A customer Care solution which is designed for the durables market. [Learn more]
Target Market: Mid
InVision Software - InVision Enterprise WFM
Web-based solution with forecasting, scheduling, adherence montoring, and analysis and reporting features. [Learn more]
Target Market: Small - Large
IPscape - IPscape
Software as a Service (SaaS) and Consulting for contact centres typically less than 100 seats. [Learn more]
Target Market: Small - Mid
ISC Consultants - Irene
Proprietary adaptive forecasting, multi-media-ready, and real time management features. Available in ASP or installed. [Learn more]
Target Market: Small - Mid
ISV - AVUS 21
Gives you a powerful tool set for managing the complete production workflow of your classified markets . [Learn more]
Target Market: Small - Mid
Jacada - Jacada Fusion
Integrates legacy applications at the CSR's desktop to achieve critical objectives for contact center operations. [Learn more]
Target Market: Mid - Large
Jet Interactive - Jet Call Tracker
An online call analytics package, or dashboard, designed to provide users with state of the art reporting tools. [Learn more]
Target Market: Mid - Large
Kana - KANA Call Center Service
Leverages CRM, telephony, content and transactional systems to put service intelligence at your agents' fingertips. [Learn more]
Target Market: Large
KiSpring - ASM Call Center
For small & medium sized businesses - offering an unparalleled communications system. Ready to be an integral part of your operations strategy. [Learn more]
Target Market: Mid
Lakshya - CallDesk
Supports in excess of 400 agents simultaneously. Integrates with virtually any enterprise-ready CRM. [Learn more]
Target Market: Mid
Latigent - BlueVue Reportal and Analytics
Provides customizable reporting for any data source, with turnkey solutions for most Call Center technologies. [Learn more]
Target Market: Small - Mid
The only SIP-based, on-demand, Outbound, Inbound and Automated Call Distributor solution for contact centers. [Learn more]
Target Market: Mid - Large
LogMeIn - LogMeIn Rescue
Real-time remote control of a customer's computer over the Web. [Learn more]
Target Market: Mid - Large
Magnoware Systems - DataTrack System
Assign, manage, and distribute vast quantities of work requests without needing to enlarge technical staff. [Learn more]
Target Market: Small - Mid
Affordable, comprehensive, fully integrated, highly configurable, flexible, B2B/B2C enterprise commerce software. [Learn more]
Target Market: Small - Large
Manam Infotech - SpeechVox Interaction Center
Enables small and medium-sized businesses to integrate voice and data communications into a unified architecture with the power and flexibility. [Learn more]
Target Market: Small
Mekashron - Mekashron Call Center
Professional call center package with everything you need to manage your business and clients and take your business to the next level. [Learn more]
Target Market: Small - Mid
Multima - NetKeeper
Automate day-to-day tasks for sales, customer service, marketing, field service, help desk and call centers. [Learn more]
Target Market: Mid
NetLert Communications - N-Focus CMS
Summarizes and displays performance profiles of your call center agents, call center skill sets, and your entire call center. [Learn more]
Target Market: Small - Mid
Netopia - eCare
Online interactive support that includes dynamic reuqest queue, chat analyzer, session recording and reporting. [Learn more]
Target Market: Mid - Large
Noble Systems - Noble Solution Suite
Predictive dialer and ACD with, scripting tools, center resource management, and real-time reporting. [Learn more]
Target Market: Mid - Large
The only Customer Interaction support software allowing employees to use a single system. Enables non-technical staff to map processes. [Learn more]
Target Market: Mid - Large
NomKa UK Communications - VOIP Call Center
VoIP call center solutions for businesses in the United Stated and Europe [Learn more]
Target Market: Mid - Large
Novo Solutions - Customer Support Suite
Software that enables you to provide a cost effective Intranet or Internet help desk support environment. [Learn more]
Target Market: Mid
The Service Desk Management Solution with Unequaled Time to Productivity . [Learn more]
Target Market: Small - Large
Packet8 - Complete Contact Center
Hosted Call Center Solution. [Learn more]
Target Market: Small - Mid
Paraben - Parabens Call Identifier
Identify incoming phone calls right on your computer. [Learn more]
Target Market: Small - Mid
Peak Software Systems - OrderCenter
Avoid duplicate data entry, track orders, manage large number of orders, scalable, customer history. [Learn more]
Target Market: Small - Mid
Portage Communications - Call Center Designer
Very affordable workforce management software designed for small and medium sized call centers. [Learn more]
Target Market: Small
Portakalofis - Supportalive
It is ideal for Mid-Large web sites, looking for a serious live support & visitor monitoring software. [Learn more]
Target Market: Mid - Large
PrettyMay - PrettyMay Call Center for Skype
Skype Call Center software for Small Business - Auto-Attendant, Interactive Voice Response (IVR), Automatic Call Distribution (ACD), Call Recording and more. [Learn more]
Target Market: Small
Professional Resource Management - Agent Power
Call center agent scheduling, forecasting and historical statistics to improve service levels and productivity. [Learn more]
Target Market: Small - Mid
Call center software and systems for companies of any size - on demand, hosted, CRM, and predictive dialers. [Learn more]
Target Market: Small - Mid
Quality System Solutions - TMS
Software for small telemarketing and call center departments. Manage data, calls and callers. Optional scripts. [Learn more]
Target Market: Small - Mid
ResponseTek - ResponseTek:CEM
Customer experience management platform that helps build customer advocacy and reduce customer defection. [Learn more]
Target Market: Large
Returngoods - Returngoods
Integrated SaaS solution for managing product returns (RMA). Can be integrated into your call center or ERP database via VDS. [Learn more]
Target Market: Small - Large
Richmond Software - Richmond SupportDesk
Service Desk software for your IT helpdesk or Customer Support centre. [Learn more]
Target Market: Small
RightNow Technologies - Call Center Software
Helps direct calls through the intelligent use of alternative channels for repetitive and easy-to-answer questions. [Learn more]
Target Market: Large
RocketUK.Com - Ansaplus
Customisable CRM / Call Handling / Messaging Software with features and functions designed specifically to reduce operator error. [Learn more]
Target Market: Mid - Large
Rostrvm Solutions - rostrvm call centre software
CTI-enabled call centre applications to enhance traditional telephone systems and to capitalise on the power of Internet Telephony. [Learn more]
Target Market: Mid - Large
RPRealm - ProtCall
ProtCall is a complete solution for outbound, inbound and blended communications in your call center. [Learn more]
Target Market: Small - Mid
Sage Software - SageCRM
Integrated sales, marketing, customer support and call center automation solution. [Learn more]
Target Market: Mid - Large
Saviom Software - Saviom Service Desk
Customizable software which enables organizations to record and manage service calls in an efficient and orderly manner. [Learn more]
Target Market: Mid - Large
ScorpioSoft - Virtual Help Desk (VHD)
Web-based, platform independent, multilanguage application. Allows a company to manage its help desk, QA departments. [Learn more]
Target Market: Mid
Simz Simplified - SimzCC
Call center management and workflow simulation - handles inbound calls, outbound calls, callbacks, voicemail, instant messages and e-mails. [Learn more]
Target Market: Small
SoundBite Communications - OnDemand Customer Communications
Makes creating and managing blended inbound/outbound customer communications campaigns easier. [Learn more]
Target Market: Mid - Large
Spectrum Corporation - neXorce
Call Center Real Time Reporting Software via software to drive devices to display real time KPI???s to call center managers and agents. [Learn more]
Target Market: Mid - Large
SpiceCSM - SpiceCSM
On-Demand Customer Service Management Software. [Learn more]
Target Market: Small - Mid
Stratasoft - StrataDial Virtual Call Center
Call center software including predictive dialer, inbound acd and call blending. [Learn more]
Target Market: Mid - Large
StromaSoft - Call Track
Electronic telephone call logging, instant messaging and workflow software with reporting on trends and statistics. [Learn more]
Target Market: Small - Mid
Surado Solutions - Surado CRM
Surado's Best of Breed CRM helps achieve high value customer experiences and rapid ROI, driving growth and profitability. [Learn more]
Target Market: Small - Mid
Symmetrics - nVISION Contact Center Performance Management
A complete reporting, analysis and performance management solution suite specifically designed for the contact center. [Learn more]
Target Market: Mid
Sytel - Softdial Contact Center
Enables call center supervisors to analyze individual agent performance and managers to view each campaign performance. [Learn more]
Target Market: Small - Mid
TASKE Technology - TASKE Contact
A flexible contact center management solution with real-time ACD monitoring and historical reporting capabilities. [Learn more]
Target Market: Small - Mid
TCN - tcnp3
Sets the standard for call center optimization by employing proprietary algorithms and dialing logic with SIP/VoIP technology. [Learn more]
Target Market: Small - Large
TechExcel - ServiceWise
Manages all facets of your customer support process, no matter how simple or complex. [Learn more]
Target Market: Small - Large
Enables users to work remotely, includes real-time report generation, call routing, database administration, etc. [Learn more]
Target Market: Small - Large
Telecorp - Multiplatform Call Center Suite
Identify long-term telephone activity trends, monitor calls, and view real-time displays of call center activity. [Learn more]
Target Market: Mid - Large
TeleDirect International - Liberation 6000
Scalable, predictive dialer call center solution that manages contacts and campaigns. [Learn more]
Target Market: Mid - Large
TixTime - TixTime
Contact center time and attendance, scheduling, and employee management. [Learn more]
Target Market: Small - Mid
Trans Continental Technologies - Predictive dialers
Predictive dialers and call center software with IVR and voice broadcasting predictive dialer phone systems. CRM software and IVR integration. [Learn more]
Target Market: Large
Adaptive on-demand virtual call center solution delivering the highest visibility and best customer experience at the lowest operating cost. [Learn more]
Target Market: Mid - Large
TriVium Systems - CallAnalyst
Call tracking and management solution; tracks and analyzes telephone traffic, and spots excess usage problems. [Learn more]
Target Market: Small - Mid
U.S. Infotel - Cynergy Active Ticket
Web based service desk allows employees to access your contact database from home, office, hotel, airport, etc. [Learn more]
Target Market: Small - Large
UCN - inContact
Call Center software including IVR, ACD, Skills-based Routing, CTI, Call-Back, Call Blending, Reporting, Monitoring and Recording. [Learn more]
Target Market: Small - Mid
Unified Dispatch - UniBook
For large and small transportation companies with the need for live call center agents. [Learn more]
Target Market: Mid
UniPress Software - FootPrints
Streamlines and automates your help desk and customer support operations. [Learn more]
Target Market: Mid
USAutodialers - Winleads
Make thousands of calls every day and prescreen potential clients for you automatically [Learn more]
Target Market: Small
Web Based CRM & SFA that includes auto dialing, call recording, DNC compliance & web lead integration. [Learn more]
Target Market: Mid - Large
Vioteck Solutions - Vioteck Predictive Dialer
Predictive and Auto Dialers - world class call center technology. With over 800 call centers and businesses using our solutions. [Learn more]
Target Market: Small - Mid
VLR Communications - REVCORD
Full featured telephone call recording, LAN access, no license costs, no client software to load. [Learn more]
Target Market: Small - Mid
VMukti Solutions - VMukti Predictive Dialer
World's first open source Enterprise P2P Call center software. [Learn more]
Target Market: Small - Mid
Voice Print International - Activ!
Telephone call recording, screen capture and call center quality monitoring solution. [Learn more]
Target Market: Mid - Large
Vortalsoft - Aspect call centre solution
VortalSoft works with you to develop the precise Call Center/Customer Interaction Management solution your business needs to satisfy your most demanding customers. A solution that will have a measurab [Learn more]
Target Market: Small - Mid
Vuechat - Vuechat CS
Web based Customer Service Software that allows customers to contact you through a web browser with streaming webcam image. [Learn more]
Target Market: Mid
Wicked Business Sciences - Session ForeSite
InBound Telephone Call Center and Customer Service KPI measurement Application for eCommerce Stores and Online Retailers. [Learn more]
Target Market: Small - Mid
WorksForce - WorksForce
Online motivational game for use in Call Centre and Telesales operations. [Learn more]
Target Market: Small
WorldBizConsultant - CallMagic Server
VOIP call center solution based on Asterisk. [Learn more]
Target Market: Mid - Large
Zeacom - Q-Master
Organizes incoming calls based on parameters that you set, whether they arrive by telephone, email or the Web. [Learn more]
Target Market: Small - Mid
Software Vendors - Sign up for a FREE basic listing.
Call Center software automates and standardizes the process of receiving and responding to customer phone calls, enabling better monitoring of the customer experience, evaluation of employee performance and workflow management. Whether designed for virtual or site-based locations, Call Center applications manage and catalog the process of customer calls and can often allow customers to track the progress of their request via the internet. Call Center software is related to Customer Service software and Help Desk software.
