Call Center software automates and standardizes the process of receiving and responding to customer phone calls, enabling better monitoring of the customer experience, evaluation of employee performance and workflow management. Whether designed for virtual or site-based locations, Call Center applications manage and catalog the process of customer calls and can often allow customers to track the progress of their request via the internet. Call Center software is related to Customer Service software and Help Desk software.
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Answering the Call
CIO - 06/01/2006 - Everyone's had a bad experience with a call center. But now companies are investing in advanced technologies and at-home agents to connect with customers, not put them on hold.
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