Call Center Software Resources

Call Center software automates and standardizes the process of receiving and responding to customer phone calls, enabling better monitoring of the customer experience, evaluation of employee performance and workflow management. Whether designed for virtual or site-based locations, Call Center applications manage and catalog the process of customer calls and can often allow customers to track the progress of their request via the internet. Call Center software is related to Customer Service software and Help Desk software.

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Software News

CXO Global Solutions Bolsters its Microsoft Unified Communications Expertise...
11/03/2009 - Company receives Microsoft Certified Partner designation; Principal Systems Architect Robert Burnett advances to elite Microsoft Certified Master status.

Virtual Call Center Company OnState Announces Partnership with Leading Provi...
10/29/2009 - Partnership Enables Cost-Effective Virtual Call Centers that Span the Globe Burlington, Mass.

Leading Communications Service Provider Chooses CosmoCall Universe to Expand...
10/28/2009 - Immediate ROI to Small Business End Users Fuels Demand for SaaS Melville, NY (PRWEB) October 28, 2009 -- CosmoCom, a global leader in Unified Customer Communications and Contact Center Consolidation, announced today that PBfleX, a high-end communications service provider and IT integrator, has bundled CosmoCall Universe technologies into their hosted telephony solutions.

Panviva to Present Business Process Guidance System at Annual Call Center Ex...
10/06/2009 - Leading provider of Business Process Guidance Systems to demonstrate fast way to improve CSR accuracy and lower costs Wakefield, MA (PRWEB) Oct.

See all 97 articles in the Software News Archive