Call Center Software Resources

Call Center software automates and standardizes the process of receiving and responding to customer phone calls, enabling better monitoring of the customer experience, evaluation of employee performance and workflow management. Whether designed for virtual or site-based locations, Call Center applications manage and catalog the process of customer calls and can often allow customers to track the progress of their request via the internet. Call Center software is related to Customer Service software and Help Desk software.

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Software News

Brekeke and Consona CRM Partner to Build Japanese Contact Center Solution
11/14/2009 - Emerging Leader in IP-PBX Market Bundles with Consona CRM for Outstanding Scalability, Reliability and Proven Success in Customer-Focused Technology Tokyo, Japan (Vocus) November 13, 2009 -- Consona Corporation (Consona), a worldwide leader in providing customer relationship management (CRM) and enterprise resource planning (ERP) software and services for companies of all sizes, today announced that Brekeke Software, Inc., a developer of high-quality, innovative SIP communication software products for enterprises, telephony carriers and service providers, has chosen Consona CRM, formerly Onyx, as the bundled interface in its newly developed, integrated call center solution.

H1N1 Vaccinations Jam Phone Lines -- Increased Demand for TimeCenter Online ...
11/12/2009 - As the massive vaccination effort for H1N1 continues, a lot of clinics are baffled over the flood of phone calls that are coming in.

CXO Global Solutions Bolsters its Microsoft Unified Communications Expertise...
11/03/2009 - Company receives Microsoft Certified Partner designation; Principal Systems Architect Robert Burnett advances to elite Microsoft Certified Master status.

Virtual Call Center Company OnState Announces Partnership with Leading Provi...
10/29/2009 - Partnership Enables Cost-Effective Virtual Call Centers that Span the Globe Burlington, Mass.

See all 99 articles in the Software News Archive