Virtual Call Center
by Five9
Five9 is a market leader in hosted call center solutions serving customers of all sizes, from business startups to multinational enterprises, in industries as diverse as customer support, telemarketing, financial services and outsourcing. Five9 pioneered the concept of the on-demand, software-as-a-service, VoIP-based virtual call center - world-class features with all the benefits of a hosted solution: including fast setup, on-demand capacity, no capital outlay and low operating costs.
- Automated Sales
- Call Routing
- Chat Functionality
- CRM Integration
- Custom User Interface
- Customizable Fields
- Customizable Functionality
- Customizable Reporting
- Data Import/Export
- Database Integration
- Email Integration
- Escalation Management
- IVR / Voice Recognition
- Legacy System Integration
- Mobile Access
- Multi-Currency
- Multi-Language
- Predictive Dialer
- Queue Manager
- Real Time Monitoring
- Reporting
- Sales Tracking
- Service Ticket Billing
- Software Development Kit
- Virtual PBX Integration
- Website Integration
- Workforce Management
Available on the following platforms: Windows, Web Based
Support available: 24/7, Online/Self Service
About Five9
Year Founded: 2001
Location: California - United States
Number of Customers: thousands
Industries Served: Financial Services, Outsourcing, High Tech and other
Annual Revenue: $10-50 Million
