Seratel
by Transera Communications
Transera offers the most adaptive on-demand virtual call center solution for distributed agents. Organizations of any size can rapidly deploy a feature-rich call center for agents located anywhere in the world, including in-house, outsourced, remote, or at home. Transera provides an unprecedented level of visibility and control over distributed call center operations while ensuring the best customer experience at the lowest cost.
- Call Routing
- CRM Integration
- Customizable Fields
- Customizable Functionality
- Customizable Reporting
- Database Integration
- Email Integration
- IVR / Voice Recognition
- Queue Manager
- Real Time Monitoring
- Reporting
Available on the following platforms: Web Based, Open Source
Support available: 24/7