Who Uses This Software?

Our best clients are call centers with at least 5 agents, engaged in blended (inbound and outbound) call environments. A variety of consumer and b2b application benefit from our solutions.


Average Ratings

93 Reviews
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $89.00/month/user
    See pricing details
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • ChaseData
  • www.chasedatacorp.com
  • Founded 1997
  • United States

About This Software

ChaseData's cloud based Call Center Solution offers leading edge technology and value for call centers with 5 or more agents. Superior performance, customer service, and user friendly interfaces make ChaseData the clear choice for your business needs. Outbound predictive dialing, queued progressive dialing and managed preview dialing are combined in one powerful software suite which easily integrates with a multitude of third party applications. Contact us today to request a free demo.


Features Checklist

  • Blended Call Center
  • Call Logging
  • Call Recording
  • Call Routing
  • Call Scripting
  • Campaign Management
  • Escalation Management
  • Inbound Call Center
  • IVR / Voice Recognition
  • Knowledge Base
  • Live Chat
  • Manual Dialer
  • Outbound Call Center
  • Predictive Dialer
  • Premise-Based Call Center
  • Progressive Dialer
  • Quality Management
  • Queue Manager
  • Virtual Call Center

Product Reviews

Easy to use. Easy set up. Very customizable for our needs.

Jun 25, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: I am able to not only monitor agents easily but also view their production. This is a dialer that works on two levels. It's easy to use out of the box, while also being entirely customizable for whatever our needs are. Compared to other dialer such as Five 9 we have been using, I just find it flows better. If I have any questions support is there to help.

Cons: There is really not much I can say negative about the dialer. I had an issue where it called the same state over and over. I called support and they sorted it out quick. That's about it.

Overall: Increased ROI. Increased contacts and sales. Reports. Call monitoring.

Vendor Response

by ChaseData on June 26, 2017

Dimitrios, Thank you for this review. We appreciate your feedback. Keep an eye for new reporting features coming soon.

Extremely satisfied with Chase Data and their Support , Nick is one of the best there .

Jun 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: It works and is stable , also takes out voicemails and is a power house software. Compared to other dialers we have used in the past this one is hands down the best in the industry .

Cons: Wish they had a App for Admin for mobile or tablet device to use when your away from the office to see the dashboard at all times .

Overall: Sales . Alot of sales .

Vendor Response

by ChaseData on June 23, 2017

Thank you Rob for your review. Our team appreciates your feedback.

I have been using the Chase Data dialer system for almost two years.

Jun 22, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: The customer support is AWESOME...NEVER have to wait for support.

The features and functionality are the best value for the money. I tried and tested several different dialer systems, and always came back to this one. Features for the money and tech support are the two main reasons I continue with this one.

Their voice mail drop allows you to drop the VM immediate when the answering machine domes on...you DO NOT have to wait for the end of the message and the beep.

Cons: Tech Support goes down at 3:30 Pacific time. They need to add SMS and email drops. They are working on SMS drop now I understand.

Back office could be less cumbersome.

Overall: Tech support and functionality

Vendor Response

by ChaseData on June 22, 2017

Steve, thank you for your review and your feedback. We are continually looking at the feedback from our clients and making modifications based on what is the most important. SMS is definitely at the top of the list. We are working on it and we will keep you posted. Thank you for being a loyal ChaseData customer.

AWESOME DIALER

Mar 29, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: THE BEST I HAVE USED HAVE TRYED 2 THERS AND NOTHING CLOSE TO THIS CHASE PROVIDES ALL MY NEEDS FOR MY CALLERS

Vendor Response

by ChaseData on March 29, 2017

Louie, Thank you for the amazing review! We are always here to help if you need us.

The right tool for the right job, Chase data is just that

Mar 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I have been in the Contact center industry for over 15 years and Chase has by far the best support team and ease of use system I have ever had the pleasure of using.
As a Chrysler Canada preferred vendor it is extremely important to have the best quality and ease of use system on the market, Chase data has proven to be the best i have ever seen!

Vendor Response

by ChaseData on March 22, 2017

Sean, Thank you for the review!

Best Dialer we've used

Feb 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Very satisfied with the overall quality of ChaseData. Their Customer Support is always willing to help and find ways to adapt to my business needs. My telephone agents find the system to be very user friendly. I should have switched years ago!

Vendor Response

by ChaseData on February 08, 2017

Thank you Katherina! We are always here for you if you ever need us.

I Would Strongly Recommend ChaseData

Jan 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: From the beginning, the Sales Representative was very helpful and supported our start-up all the way from initial contact up until we were operational. Great tech support and accounting!

Vendor Response

by ChaseData on January 27, 2017

William, Thank you for leaving us a review. We are always here for you if you need us.

Great service, quick response

Jan 26, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We have 4 companies, all running on different accounts.. They were able to get my business all on one account and running great..

Vendor Response

by ChaseData on January 27, 2017

James, thank you for leaving us a review. We are here to help you if you ever need anything.

Excellent Call Center Software

Jan 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: I have been in the call center business working for several large contact centers as a Call Center Manager and later as a consultant for the contact center industry.
I have used premise based systems from the likes of Aspect & Interactive Intelligence and recently for the past 3 years started to use hosted solutions like ViciDial , FIve9, and some of the others. We where having many problems with Hosted Solutions and were thinking of moving back to a premise based solution until one of my colleagues had mentioned to me about ChaseData out of Florida. We gave ChaseData a try 6 months ago and after about a week while trying to get it optimized to our needs I can only say this product is truly amazing. Here are my reasons. Its very powerful with predictive dialing , inbound call handling and prioritizing as well as their reporting and list management features. Secondly, you can customize it the way you want. It was easy to customize for me at least since I am in the business, and last but not least their call quality and the responsive speed of the software especially for the agents is excellent in my opinion. I can only say they have a very good product and something I would highly recommend to others looking for a effective and very robust solution for their contact center needs. To the Tech Team at ChaseData Great Job ..!

Vendor Response

by ChaseData on January 24, 2017

Luis, We believe that being attentive to our clients┬┐ needs is what makes our product and our support world-class. Thank you for leaving such an amazing review and we look forward to working with you for years to come.

Easy reliable software

Dec 12, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I have been very happy with them. No problems. Customer Support are very friendly and helpful. I would definately recommend this software

Vendor Response

by ChaseData on December 12, 2016

Dedrick, thank you for your review. We are always here to assist and help you.

Great value for the money

Jan 03, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Chase Data's call center software has done what it is supposed to do and done it dependably. The call quality has been good and the predictive dialing has worked very well to keep agents busy without a high drop rate. When there have been issues the support has been prompt, motivated and competent. Overall I have been very satisfied and can recommend Chase Data with confidence.

excellant

Dec 17, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have been very happy with both the product and the support I have received from

Chase Data. They have been very responsive & helpful with tech support

Chasing the Competition Away!!

Dec 01, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We were searching for a predictive dialer solution to replace our in-house ViciDial set up.
Having worked with legacy systems in the past such as Noble Sysytems, and Spitfire, I knew what I was looking for in a dialer.

I was a little leary of using a SaaS cloub based solution, and placing the controls over the dialling algorithims in the hands of someone else..but I must say that I have been pleasantly surprised ath not only the ease of use and set-up, but the reliability as well.

Chase does deliver on the 99.99 % uptime promise, we have had only one day where there was a hardware failure in the data center, that affected our dialer, but the guys at Chase were upfront about it, worked around the clock to get us back up, and provided a generous credit for the inconvenience.

Embracing technology, whether new or legacy is not without risk, any whomever you choose for your dialling needs will at somepoint or another have an issue. Hence the standard 99.99% uptime .

For my call center which consists of 16 agents, working 2 shifts of 6 hrs each, we couldn't be happier with Chase Data in every aspect of my dealings with Chase, even down to the billing department.

I HIGHY recommend CHASE DATA as an outbound or blended solution, you wont be disappointed.

Multi room user here...............

Nov 20, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: While searching for a VOIP dialer I came across this company as a recommendation from a friend. Well, I was so impressed with the company and their product that I now use it in 4 of my telesales rooms. Customer service is everything with a dialer and this company delivers. I can't afford not to be dialing and without jinxing myself I'm happy to say we are always up and running strong.
Thank you Chase Data for delivering what you promise!!!

ChaseData - effective for your dialing needs.

Oct 15, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Previously a Five9 customer and once switched to ChaseData - Five9 could not even hold a candle to the effectiveness and ease of use of ChaseData. Switching on and off campaigns and reporting are fantastic.

Vendor Response

by ChaseData on October 15, 2015

Brett, Thanks so much for our review. I Know it took us a little longer than expected to finalize your requirements to your specifications and appreciate your patience and for you to give us a great review was very much appreciated, Thanks so much from all of us here at ChaseData Ahmed Macklai President/CEO

Great company

Oct 12, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I would highly recommend Chase data services to anyone. I used them many years ago, and then return down the road because I could not find service as good anywhere else. They are an amazing company with a superb product.

Vendor Response

by ChaseData on October 12, 2015

Thank you for the great review, everyone here at ChaseData is 100% committed to creating, customizing and supporting the very best call center software solutions with one goal in mind - your call center's success. Your praise has been passed throughout our company and will serve to inspire everyone here to "live up to" your sterling review. Sincerely, A. Macklai, CEO/Founder

Exceeded my expectations

Jun 30, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have been working with Dialers for 15 years and I have experience with several different systems. I had used Chase briefly in my previous employment and when my new company decided to look for a new solution I recommended we give Chase a try. After a test run we decided to make the change and have been using Chase for a little over a month. We are very pleased with all aspects of the system. It is very user friendly with a a shallow learning curve. The data management app is full featured and easily manipulated. Recordings are very accessible and the DNC management is easy to use with virtually no instruction needed. The reporting feature is well rounded and supplies detailed reports that can be exported in different formats.

The help files need a little work and the scripting doesn't give us as many options as we would like, but Dan Cleary and his guys are responsive to all of our questions and issues. I look forward to a long and productive relationship with Chase.

Vendor Response

by ChaseData on October 12, 2015

Thank you for the great review, everyone here at ChaseData is 100% committed to creating, customizing and supporting the very best call center software solutions with one goal in mind - your call center's success. Your praise has been passed throughout our company and will serve to inspire everyone here to "live up to" your sterling review. Sincerely, A. Macklai, CEO/Founder

Very easy learning curve. Plenty of help from support when needed.

Jun 30, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We have used it with various versions of Windows and have found it to work with all of them. When adjustments are necessary the support team is quick to respond.

Vendor Response

by ChaseData on October 12, 2015

Thank you for the great review, everyone here at ChaseData is 100% committed to creating, customizing and supporting the very best call center software solutions with one goal in mind - your call center's success. Your praise has been passed throughout our company and will serve to inspire everyone here to "live up to" your sterling review. Sincerely, A. Macklai, CEO/Founder

Excellent Product, Exceptional Service

Jun 27, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Obviously, I've worked with various dialer systems throughout my career, and I can definitely say that this one is the most efficient one I've worked with.

As far as customer service goes, Mr. Dan Cleary has always been tremendously responsive, giving me personal attention any time I needed to deal with anything (which is not often!). That's definitely above and beyond, and it is much appreciated.

Vendor Response

by ChaseData on October 12, 2015

Thank you for the great review, everyone here at ChaseData is 100% committed to creating, customizing and supporting the very best call center software solutions with one goal in mind - your call center's success. Your praise has been passed throughout our company and will serve to inspire everyone here to "live up to" your sterling review. Sincerely, A. Macklai, CEO/Founder

Hands down the best dialer program we have ever used

Jun 05, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: After using, testing and talking to other predictive dialing systems we found Chase Data, we were skeptical at first as we have tried so many other systems to support our call center(s) and the one were using was constantly dropping calls, to much lag time after words were said before the other party heard them and never ending static we decided to change. After explaining our situation, Dan and G were extremely helpful and had us set up and dialing again in no time with none of the problems were experienced with the other vendors. I have been running call centers for over 25 years and it is refreshing to find a vendor like Chase Data that cares as much about our success as we do. Bravo Zulu (Military term for Job Well Done) to the team over there, we look forward to seeing what the future has in store with what we consider one of our most trusted vendors.

Vendor Response

by ChaseData on October 12, 2015

Thank you for the great review, everyone here at ChaseData is 100% committed to creating, customizing and supporting the very best call center software solutions with one goal in mind - your call center's success. Your praise has been passed throughout our company and will serve to inspire everyone here to "live up to" your sterling review. Sincerely, A. Macklai, CEO/Founder

Best Hosted Dialer experience I've had in 20 plus years in the business

Jun 05, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: As the owner of a TeleServices company for 15 years, I've had my share of experiences with dialer companies.

I've been using Chase for about a year and a half and have been very pleased.

Unlike the other companies that claim that they don't go down, Chase really doesn't have any downtime.

You can always reach a support person to address your questions and concerns.

Vendor Response

by ChaseData on October 12, 2015

Thank you for the great review, everyone here at ChaseData is 100% committed to creating, customizing and supporting the very best call center software solutions with one goal in mind - your call center's success. Your praise has been passed throughout our company and will serve to inspire everyone here to "live up to" your sterling review. Sincerely, A. Macklai, CEO/Founder

Chase Data Experience

Jun 04, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have been using Chase Data now for quite a while and have found both the promptness of issue resolution and the response to increase or decrease of licenses to be the fastest in the industry. I have used several other companies over the years and appreciate the work they have put in to make our call center a success. Thank you Chase Data Team! GJ

Vendor Response

by ChaseData on October 12, 2015

Thank you for the great review, everyone here at ChaseData is 100% committed to creating, customizing and supporting the very best call center software solutions with one goal in mind - your call center's success. Your praise has been passed throughout our company and will serve to inspire everyone here to "live up to" your sterling review. Sincerely, A. Macklai, CEO/Founder

Great Software, Easy to use!

May 28, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Great Software, easy to use, excellent customer support.

Vendor Response

by ChaseData on October 12, 2015

Thank you for the great review, everyone here at ChaseData is 100% committed to creating, customizing and supporting the very best call center software solutions with one goal in mind - your call center's success. Your praise has been passed throughout our company and will serve to inspire everyone here to "live up to" your sterling review. Sincerely, A. Macklai, CEO/Founder

Exceptional service and software provider

Apr 30, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have had the pleasure to work with ChaseData for my hosted dialer needs for over 15 years!
As a business consultant and call center program developer, I have had the opportunity to compare with the many "service providers" over the years and always recommend Chasedata to my clients and personally used their technology for my own call center solutions. Ahmed and his crew offer the personal touch that larger providers can never come close too. Their interface is very user friendly and they are always improving features that make my job alot easier.

Vendor Response

by ChaseData on October 12, 2015

Thank you for the great review, everyone here at ChaseData is 100% committed to creating, customizing and supporting the very best call center software solutions with one goal in mind - your call center's success. Your praise has been pass throughout our company and will serve to inspire everyone here to "live up to" your sterling review. Sincerely, A. Macklai, CEO/Founder

User friendly, numerous informative reports to choose from, friendly customer service

Apr 29, 2015
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: About 7 or 8 years ago when my company made the transition from manual dialing to a predictive dialer for our market research reps, we had tried several companies previous to ChaseData. ChaseData seemed to be the best fit for what we were looking for at that time, which was basically a user friendly software. Through some testing and several upgrades over the years, I can say that ChaseData was the right choice.
Whenever we needed changes made to the software to benefit the company's production, ChaseData always complied. Despite a few "hiccups" with these changes, any issues were resolved in a timely manner. When new reps came on board with my company, ChaseData takes numerous calls helping them downloading the software and also checking for any issues they may have on their own pc's to prevent the software from working up to it's potential
My company has continued to grow over the years and ChaseData software has helped in making that possible.

Vendor Response

by ChaseData on October 12, 2015

Thank you for the great review, everyone here at ChaseData is 100% committed to creating, customizing and supporting the very best call center software solutions with one goal in mind - your call center's success. Your praise has been pass throughout our company and will serve to inspire everyone here to "live up to" your sterling review. Sincerely, A. Macklai, CEO/Founder

Chase Data

Apr 13, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: The system is very easy to use. The staff is friendly and they continue to be helpful.

Vendor Response

by ChaseData on October 12, 2015

Thank you for the great review, everyone here at ChaseData is 100% committed to creating, customizing and supporting the very best call center software solutions with one goal in mind - your call center's success. Your praise has been passed throughout our company and will serve to inspire everyone here to "live up to" your sterling review. Sincerely, A. Macklai, CEO/Founder

Always my first option for Call Center Management

Mar 22, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I've been in contact with both Dan and Guillermo and they always go above and beyond to make our company happy. I'm looking forward to a long standing business relationship with you guys!

Vendor Response

by ChaseData on October 12, 2015

Thank you for the great review, everyone here at ChaseData is 100% committed to creating, customizing and supporting the very best call center software solutions with one goal in mind - your call center's success. Your praise has been pass throughout our company and will serve to inspire everyone here to "live up to" your sterling review. Sincerely, A. Macklai, CEO/Founder

maple tree service

Mar 12, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: great service, great tech support, really the best on the market.

Vendor Response

by ChaseData on October 12, 2015

Thank you for the great review, everyone here at ChaseData is 100% committed to creating, customizing and supporting the very best call center software solutions with one goal in mind - your call center's success. Your praise has been pass throughout our company and will serve to inspire everyone here to "live up to" your sterling review. Sincerely, A. Macklai, CEO/Founder

Very satisfied customer

Mar 10, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I am very new to all this kind of technology, and felt almost stupid asking so many questions. To my great relief I fell on Dan who was so patient with me, he spent over an hour helping me do all the things i couldn't figure out. I have never received such amazing customer service and support from any other company. I definitely recommend them to all who are looking for a dialer.

Vendor Response

by ChaseData on October 12, 2015

Thank you for the great review, everyone here at ChaseData is 100% committed to creating, customizing and supporting the very best call center software solutions with one goal in mind - your call center's success. Your praise has been pass throughout our company and will serve to inspire everyone here to "live up to" your sterling review. Sincerely, A. Macklai, CEO/Founder

Great Product

Mar 09, 2015
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: This program is easy to use. I have representatives that have next to no computer experience and they are able to catch onto this program very easily. If we do have any problems, the Customer Service/ Tech Department helps us in every way possible, even remote accessing the computer and solving it for us. Friendly staff, available a lot of the time, and an easy company to work with.

Vendor Response

by ChaseData on October 12, 2015

Thank you for the great review, everyone here at ChaseData is 100% committed to creating, customizing and supporting the very best call center software solutions with one goal in mind - your call center's success. Your praise has been pass throughout our company and will serve to inspire everyone here to "live up to" your sterling review. Sincerely, A. Macklai, CEO/Founder

Greatest dialer I have ever used

Mar 06, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have been a customer for years of Chase Data and I have never had an issue when it comes to billing or customer service. They have a great team and the software is very user friendly. The company and software is worth every penny!

Vendor Response

by ChaseData on October 12, 2015

Thank you for the great review, everyone here at ChaseData is 100% committed to creating, customizing and supporting the very best call center software solutions with one goal in mind - your call center's success. Your praise has been pass throughout our company and will serve to inspire everyone here to "live up to" your sterling review. Sincerely, A. Macklai, CEO/Founder

Easy to use Dialer with Great Funtionality

Mar 05, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: The dialer software is easy to use and easy to set up for new users. Great reporting and even better customer service when it is needed. I would highly recommend this product to anyone who needs flexibility in their dialer software.

Vendor Response

by ChaseData on October 12, 2015

Thank you for the great review, everyone here at ChaseData is 100% committed to creating, customizing and supporting the very best call center software solutions with one goal in mind - your call center's success. Your praise has been pass throughout our company and will serve to inspire everyone here to "live up to" your sterling review. Sincerely, A. Macklai, CEO/Founder

3-4-15

Mar 04, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: The use of the dialer is very user friendly. It has allowed my company to maximize the number of contacts per hour.

Vendor Response

by ChaseData on October 12, 2015

Thank you for the great review, everyone here at ChaseData is 100% committed to creating, customizing and supporting the very best call center software solutions with one goal in mind - your call center's success. Your praise has been pass throughout our company and will serve to inspire everyone here to "live up to" your sterling review. Sincerely, A. Macklai, CEO/Founder

Chase auto dialer

Feb 20, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I like how easy it is to use.
If I don't know understand how to use the system I simply call and a text support staff was very helpful.

Vendor Response

by ChaseData on October 12, 2015

Thank you for the great review, everyone here at ChaseData is 100% committed to creating, customizing and supporting the very best call center software solutions with one goal in mind - your call center's success. Your praise has been pass throughout our company and will serve to inspire everyone here to "live up to" your sterling review. Sincerely, A. Macklai, CEO/Founder

Blended Dialing

Feb 19, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Very well and up to date system and user friendly . Can`t ask for anything more . I have 4 other call centers using it and would definitely recommend .

Vendor Response

by ChaseData on October 12, 2015

Thank you for the great review, everyone here at ChaseData is 100% committed to creating, customizing and supporting the very best call center software solutions with one goal in mind - your call center's success. Your praise has been pass throughout our company and will serve to inspire everyone here to "live up to" your sterling review. Sincerely, A. Macklai, CEO/Founder

Nailed it.

Feb 18, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I've been using this system for about a year now and can say after a full years cycle the benefits of this dialing system far out weigh any others I had reviewed. Extremely easy to tailor and customize every campaign to each agents specific skill set. The customer service and live help chat have been phenomenal with literally 60 second or less response time. Whole system was an easy setup with in a hour or to switched and up and running making the process less intimidating to switch over to this power station system.

Vendor Response

by ChaseData on October 12, 2015

Thank you for the great review, everyone here at ChaseData is 100% committed to creating, customizing and supporting the very best call center software solutions with one goal in mind - your call center's success. Your praise has been pass throughout our company and will serve to inspire everyone here to "live up to" your sterling review. Sincerely, A. Macklai, CEO/Founder

ChaseData long Customer

Feb 18, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: This dialer is one of the most easy going software and most efficient dialer in the industry. They meet every technology features and plus they are able to customize your dialer based on your needs. I highly recommend ChaseData Powerstation

Vendor Response

by ChaseData on October 12, 2015

Thank you for the great review, everyone here at ChaseData is 100% committed to creating, customizing and supporting the very best call center software solutions with one goal in mind - your call center's success. Your praise has been pass throughout our company and will serve to inspire everyone here to "live up to" your sterling review. Sincerely, A. Macklai, CEO/Founder

I've been using Chase Data for almost 10 years and they are the BEST!!!

Feb 16, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We find Chase data's system easy to use with many bells and whistles. Any time we have a problem it is usually fixed right away. We look forward to expanding our business with Chase Data and doing some advanced customization with the help of their tech team.

Vendor Response

by ChaseData on October 12, 2015

Thank you for the great review, everyone here at ChaseData is 100% committed to creating, customizing and supporting the very best call center software solutions with one goal in mind - your call center's success. Your praise has been pass throughout our company and will serve to inspire everyone here to "live up to" your sterling review. Sincerely, A. Macklai, CEO/Founder

Good Performance & Customer Support

Feb 16, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I was hesitant to transfer service and move onto this platform at first, but after the past 3 months of results we have seen it's value five-fold.

Month to month renewal allows for my small business to only use the licenses and minutes I need during that month which gives us the greatest impact to our bottom line. Service is consistent as is the dialer itself. We have experienced limited interruptions with our dialer thus far and when there has been an issue it has been pretty quick to be resolved.

Vendor Response

by ChaseData on October 12, 2015

Thank you for the great review, everyone here at ChaseData is 100% committed to creating, customizing and supporting the very best call center software solutions with one goal in mind - your call center's success. Your praise has been pass throughout our company and will serve to inspire everyone here to "live up to" your sterling review. Sincerely, A. Macklai, CEO/Founder

If you use a different dialer in your operations, I recommend switching to ChaseData!

Feb 16, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: In a Contract CTO position for a client (NDA), I tried two other dialers. They both failed miserably!
Problems switching to Chase Dialer Fixed:
* Imports and Exports from the Database are a Snap.
* Managing Campaigns, seriously easy.
* Sales Support Before, During Testing and Once Live EXCEEDS EXPECTATIONS.
* Agents were up and running within hours with limited training because it is so intuitive.
* Productivity as a Result? WOW!
It is easy to "Think" you are saving money with a cheaper solution, until you use this and see what you didn't get from the others, because your previous dialer simply can't compare.
Real Time Reports you don't have to check your inbox for, live, on the monitor with the capability to monitor, coach, barge into any call from anywhere you can access the web. Reports that don't need to be produced by aggregating data from multiple sources. Log in, select what you want and click, full history and stats to within seconds of real time.

Vendor Response

by ChaseData on October 12, 2015

Thank you for the great review, everyone here at ChaseData is 100% committed to creating, customizing and supporting the very best call center software solutions with one goal in mind - your call center's success. Your praise has been pass throughout our company and will serve to inspire everyone here to "live up to" your sterling review. Sincerely, A. Macklai, CEO/Founder

ChaseData continues to deliver

Feb 16, 2015
5/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support

Comments: I've used ChaseData for well over 15 years and have watched it grow exponentially. From software to a web based dialing platform I've seen it all and they are still moving right along. Quite a few other companies have come and gone since then and Chase has either out lived or out paced them all. To be fair I have taken one star away from customer service only due to the realities of being around for so long you are bound to run into a few situations that are out of your control dealing with CSR. However, the current team of tech reps are spot on and available when you need them.

The only thing I would ask them to do is to make the product I-pad friendly..

Vendor Response

by ChaseData on October 12, 2015

Thank you for the great review, everyone here at ChaseData is 100% committed to creating, customizing and supporting the very best call center software solutions with one goal in mind - your call center's success. Your praise has been pass throughout our company and will serve to inspire everyone here to "live up to" your sterling review. Sincerely, A. Macklai, CEO/Founder

Chase Data Dialer

Feb 16, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: 3 offices on this network for 10 years , reliable , efficient and it makes us a ton of money .

Highly recommend to anyone that asks .

Vendor Response

by ChaseData on October 12, 2015

Thank you for the great review, everyone here at ChaseData is 100% committed to creating, customizing and supporting the very best call center software solutions with one goal in mind - your call center's success. Your praise has been pass throughout our company and will serve to inspire everyone here to "live up to" your sterling review. Sincerely, A. Macklai, CEO/Founder

A customer

Feb 13, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: If anyone reads this comment? This is the best system out there, also the customer service is outstanding!!!!!

Vendor Response

by ChaseData on October 12, 2015

Thank you for the great review, everyone here at ChaseData is 100% committed to creating, customizing and supporting the very best call center software solutions with one goal in mind - your call center's success. Your praise has been pass throughout our company and will serve to inspire everyone here to "live up to" your sterling review. Sincerely, A. Macklai, CEO/Founder

ChaseDatacorp Software

Feb 05, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Great software. Easy to use. Very Stable. Great Support! I never had seen the software or had any training. Had it mastered in 3 days! Great Tech Support.

Vendor Response

by ChaseData on October 12, 2015

Thank you for the great review, everyone here at ChaseData is 100% committed to creating, customizing and supporting the very best call center software solutions with one goal in mind - your call center's success. Your praise has been pass throughout our company and will serve to inspire everyone here to "live up to" your sterling review. Sincerely, A. Macklai, CEO/Founder

Phenominal Technology and Customer service

Feb 03, 2015
5/5
Overall
5 / 5
Ease of Use

Comments: Dan Cleary and staff have been very helpful in the set up and implementation of the ChaseData Dialer. We are running smoothly it is easy to learn and run. Basically it's turn key becuase of the back office support they supply. Thank you guys
Ralph Q

Vendor Response

by ChaseData on October 12, 2015

Thank you for the great review, everyone here at ChaseData is 100% committed to creating, customizing and supporting the very best call center software solutions with one goal in mind - your call center's success. Your praise has been pass throughout our company and will serve to inspire everyone here to "live up to" your sterling review. Sincerely, A. Macklai, CEO/Founder

Great service all around!

Feb 02, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: The chase data corp employees are friendly, helpful and we're always able to fix my issues. Whenever I had a question Chris and Danielle would quickly connect me to Guillermo who helped me answer any questions. He is kind, patient and explains everything with ease and from an expert stand point. I will definitely work with Chase in the future.

Vendor Response

by ChaseData on October 12, 2015

Thank you for the great review, everyone here at ChaseData is 100% committed to creating, customizing and supporting the very best call center software solutions with one goal in mind - your call center's success. Your praise has been pass throughout our company and will serve to inspire everyone here to "live up to" your sterling review. Sincerely, A. Macklai, CEO/Founder

I Am a very satisfy customer of Chase Data

Jan 30, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: One phrase to describe this product( world best kept secret). I love the interface, the custom reporting and so many other helpful features as creating sub campaign within a campaign and working different campaigns simultaneously.

I enjoy talking to all of the employees there, they know the product and always happy to answer any questions or short train on anything even after work hours.

Vendor Response

by ChaseData on October 12, 2015

Thank you for the great review, everyone here at ChaseData is 100% committed to creating, customizing and supporting the very best call center software solutions with one goal in mind - your call center's success. Your praise has been pass throughout our company and will serve to inspire everyone here to "live up to" your sterling review. Sincerely, A. Macklai, CEO/Founder

Review of Services

Jan 30, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We used the dialer for the purposes of reaching out prospective clients. The system was very user-friendly and the support staff was extremely knowledgeable.

Vendor Response

by ChaseData on October 12, 2015

Thank you for the great review, everyone here at ChaseData is 100% committed to creating, customizing and supporting the very best call center software solutions with one goal in mind - your call center's success. Your praise has been pass throughout our company and will serve to inspire everyone here to "live up to" your sterling review. Sincerely, A. Macklai, CEO/Founder

one of the best platforms to use for dialing and data management.

Jan 28, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Excellent product. Very easy to use, and great support.

Vendor Response

by ChaseData on October 12, 2015

Thank you for the great review, everyone here at ChaseData is 100% committed to creating, customizing and supporting the very best call center software solutions with one goal in mind - your call center's success. Your praise has been pass throughout our company and will serve to inspire everyone here to "live up to" your sterling review. Sincerely, A. Macklai, CEO/Founder

Student Aid Services is very happy with Chase Data Corp

Jan 23, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Very pleased with the system, service, and customer service

Vendor Response

by ChaseData on October 12, 2015

Thank you for the great review, everyone here at ChaseData is 100% committed to creating, customizing and supporting the very best call center software solutions with one goal in mind - your call center's success. Your praise has been pass throughout our company and will serve to inspire everyone here to "live up to" your sterling review. Sincerely, A. Macklai, CEO/Founder

hosted Dialer

Oct 08, 2014
5/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support

Comments: We have been using this system for over 2 years now -It has all the bells and whistles It does MANY things other systems we tried cant- Great for reports and Lead management. I highly recommend it -I am not one to write reviews but finally a system that understands a call center!

Vendor Response

by ChaseData on October 09, 2014

Thank you Jon for your kind words. We are always working daily to provide you the best contact center service possible over the cloud.

Ex-User

Aug 29, 2014
2/5
Overall
3 / 5
Ease of Use
1 / 5
Customer Support

Comments: We were a user of this product when it was clunky and glitchy. It's gotten a lot better in the last couple years.

The issue is customer service. Sometimes the phone rings 20 times. No one seems to be in charge and no one has an answer. Their pricing is reasonable and the software, while under-featured vs. the competition is adequate.

Vendor Response

by ChaseData on January 30, 2015

Dear Sue, I apologize that you had difficulties getting in touch. Customer service is a very important priority for us at ChaseData. In response to your review, I made it a point to investigate your account. As your probably know the company no longer supports one seat operations, and as a result we where unable to offer you our services. I am sorry this was the case and wish you the very best and your business endeavors. Sincerely, Ahmed Macklai CEO

Customer Excellence

Jul 31, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Having worked in call centers for over 8 years now,I've been exposed to many similar systems.
This is now the second company I've worked at that uses ChaseData's system and my experience from product to customer service has always been phenomenal. It's always good when a product works as it is designed but nothing in this world is 100% perfect and if an issue arises, their staff is always on top of it. I can say with confidence "their is no equal to this company and product".

Vendor Response

by ChaseData on October 12, 2015

Thank you for the great review, everyone here at ChaseData is 100% committed to creating, customizing and supporting the very best call center software solutions with one goal in mind - your call center's success. Your praise has been pass throughout our company and will serve to inspire everyone here to "live up to" your sterling review. Sincerely, A. Macklai, CEO/Founder

A+ system and service

Jul 30, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I've used several versions of dialers over the years. From expensive hardware based systems to cloud based dialers. Chase Data by far has the most user friendly, versatile platform I have come across. They're customer service reps are friendly and experienced and have walked me through several of the features till I had felt comfortable with the platform.

Vendor Response

by ChaseData on October 12, 2015

Thank you for the great review, everyone here at ChaseData is 100% committed to creating, customizing and supporting the very best call center software solutions with one goal in mind - your call center's success. Your praise has been pass throughout our company and will serve to inspire everyone here to "live up to" your sterling review. Sincerely, A. Macklai, CEO/Founder

Review for Powerstation

Jul 28, 2014
4/5
Overall
4 / 5
Ease of Use
3 / 5
Customer Support

Comments: So far we have had a relatively good experience with Chase Data. We have had a few issues with our system due to wrong instructions, but all have been fixed. The numbers are generally given to us in a timely manner. We do have problems getting through to the help line quite often, however. There are different cruise promotions and surveys we often have to fill out in order to get to customer service.

Vendor Response

by ChaseData on July 31, 2014

Hello Erin I am sorry to hear that you had the wrong instructions sent out to you. We were not advised there was an issue but as you know our tech support is always available to help. You had commented that in order to get to customer service that you would have to take a cruise survey. I can assure you that is not true as we are not associated in any way with any type of promotion. In fact if you call now at our customer service line at 888.739.8218 you will find this to be the case.

Top Notch Service and Support Team!!

Nov 12, 2013
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We have used many different auto dialer systems and Chase Data has them ALL beat! Not only because of their easy to use and easy to understand software but because of the Awesome support team they have working along side! One representative we work with 99% of the time goes above and beyond to tend to our needs, there's no smoke and mirrors or any flaming hoops to jump through. They are always on top of it and do what they can to get any and all issues resolved promptly - in most cases within minutes! We have recommended Chase Data to many different establishments and will continue to do so! Chase Data has the best team any business could ask to work along side with! Keep up the amazing work guys - we appreciate you!!

Vendor Response

by ChaseData on October 12, 2015

Thank you for the great review, everyone here at ChaseData is 100% committed to creating, customizing and supporting the very best call center software solutions with one goal in mind - your call center's success. Your praise has been pass throughout our company and will serve to inspire everyone here to "live up to" your sterling review. Sincerely, A. Macklai, CEO/Founder