Hosted Call Center
by Telax
Need call center technology? Don't waste money on expensive hardware and hiring tech staff to manage it. Use your existing phones and choose a partner that provides support at no additional cost. Perfect for teams of 3 to 100 agents. Telax Hosted Call Center provides you everything, including support, for one low monthly fee. Features include: IVR, ACD, skill-based routing, remote agents, CTI, 100% recording, advanced reporting and more! Click for a free demo!
- Call Routing
- Chat Functionality
- CRM Integration
- Custom User Interface
- Customer Service Rep Interface
- Customizable Fields
- Customizable Functionality
- Customizable Reporting
- Data Import/Export
- Database Integration
- Email Integration
- Escalation Management
- IVR / Voice Recognition
- Legacy System Integration
- Mobile Access
- Multi-Language
- Order Queuing
- Queue Manager
- Real Time Monitoring
- Reporting
- Sales Tracking
- Service Ticket Billing
- Virtual PBX Integration
- Website Integration
- Workforce Management
Available on the following platforms: Windows
Support available: 24/7
About Telax
Year Founded: 1999
Location: Ontario - Canada
Number of Customers: 150
Industries Served: Financial, Government, HealthCare, BPO, Telecom, Retail, Travel & Hospitality, Manufacturing, more
FREE QUOTE / DEMO
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