Contact Center Anywhere
by Promero
Contact Center Anywhere (CCA) from Oracle, the largest software provider in the world is an award winning hosted on demand virtual call center platform that offers blended inbound, outbound, email, chat, fax, predictive dialing, 100% call recording, whisper coaching, barge-in, skills base routing, remote agent, VOIP/SIP compatible with over 250 call center metric reports. Promero is an Oracle Certified Partner and offers CCA in a hosted version for SMBs as well as on premises installations.
- Call Routing
- Chat Functionality
- CRM Integration
- Custom User Interface
- Customizable Fields
- Customizable Functionality
- Customizable Reporting
- Data Import/Export
- Database Integration
- Email Integration
- Escalation Management
- IVR / Voice Recognition
- Legacy System Integration
- Mobile Access
- Multi-Currency
- Multi-Language
- Predictive Dialer
- Queue Manager
- Real Time Monitoring
- Reporting
- Sales Tracking
- Virtual PBX Integration
- Website Integration
- Workforce Management
Available on the following platforms: Windows, Web Based, Linux/Unix, Other
Support available: 24/7
About Promero
Year Founded: 2001
Location: Florida - United States
Number of Customers: 115
Industries Served: Oracle Partner Member serving Call Centers, Sales, Telemarketing Depts
Annual Revenue: $2-10 Million
