Centcom

by Call Center Development Services

Year Founded: 2001
Location: Quebec - Canada
Number of Customers: 200
Industries Served: Mortgage, Insurance, Survey/Polling, Healthcare, Financial Services, Travel, Fundraising

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Centcom is a 100% web-enabled Predictive Dialing service that requires no additional hardware--all you need is a standard phone line and a computer with an internet connection. Within minutes of your activation, your call center will have access to all of the features of Predictive Dialing, like Agent Reporting, Campaign Statistics, and more. Call Center Development Services (CCDS) prides itself in offering state-of-the-art telemarketing management resources to call center agencies of all size.

  • Call Routing
  • Chat Functionality
  • CRM Integration
  • Custom User Interface
  • Customizable Fields
  • Customizable Functionality
  • Customizable Reporting
  • Data Import/Export
  • Database Integration
  • Email Integration
  • IVR / Voice Recognition
  • Multi-Language
  • Predictive Dialer
  • Real Time Monitoring
  • Reporting
  • Sales Tracking
  • Service Ticket Billing

Available on the following platforms: Windows, Web Based
Support available: 24/7, Online/Self Service