OnDemand Contact Center
by Contactual
Contactual's OnDemand Contact Center solution allows you to quickly and easily deploy a call center with no specialized hardware or software to buy and no implementation or maintenance team to hire. Contactual provides skills-based routing for phone, email & chat interactions, IVR, CTI, call recording and monitoring, comprehensive reporting, and much more. Contactual enables organizations to effectively manage customer interactions regardless of agent location - in-house, remote, or at-home.
- Call Routing
- Chat Functionality
- CRM Integration
- Custom User Interface
- Customizable Fields
- Customizable Functionality
- Customizable Reporting
- Data Import/Export
- Database Integration
- Email Integration
- Escalation Management
- IVR / Voice Recognition
- Legacy System Integration
- Mobile Access
- Multi-Language
- Queue Manager
- Real Time Monitoring
- Reporting
- Software Development Kit
- Virtual PBX Integration
- Website Integration
- Workforce Management
Available on the following platforms: Web Based
Support available: 24/7, Regular Business Hours, Online/Self Service
About Contactual
Year Founded: 2000
Location: California - United States
Industries Served: Business Services, Financial Services, Outsourcing, Manufacturing, Real Estate, and more
