VoiceNet
by Interactive Softworks
VoiceNet is an award-winning contact center software suite with automated dialing modes, inbound call management, IVR, scripting, agent and supervisor tools, call recording, real-time reporting and more. As the industry's best value, VoiceNet gives you these features within a single license at a price point less than competing products charge just for enterprise maintenance and support.
- Automated Sales
- Call Routing
- CRM Integration
- Custom User Interface
- Customer Service Rep Interface
- Customizable Fields
- Customizable Functionality
- Customizable Reporting
- Data Import/Export
- Database Integration
- Email Integration
- Escalation Management
- IVR / Voice Recognition
- Legacy System Integration
- Mobile Access
- Multi-Currency
- Multi-Language
- Predictive Dialer
- Queue Manager
- Real Time Monitoring
- Reporting
- Sales Tracking
- Serves Sales Order Entry
- Service Ticket Billing
- Software Development Kit
- Virtual PBX Integration
- Website Integration
- Workforce Management
Available on the following platforms: Windows, Web Based
Support available: 24/7, Regular Business Hours, Online/Self Service
About Interactive Softworks
Year Founded: 2001
Location: Virginia - United States
Number of Customers: 50+
Industries Served: Financial Services, BPO, Teleservices, Collections, Consumer Goods, Healthcare, Insurance
FREE QUOTE / DEMO
Request more information from Interactive Softworks.