Directory Sponsors
Contact Center Anywhere (CCA) from Oracle, the largest software provider in the world is an award winning hosted on demand virtual call center platform that offers blended inbound, outbound, email, chat, fax, predictive dialing, 100% call recording, whisper coaching, barge-in, skills base routing, remote agent, VOIP/SIP compatible with over 250 call center metric reports. Promero is an Oracle Certified Partner and offers CCA in a hosted version for SMBs as well as on premises installations.
More Links: CallCenterAnywhere
Five9 is a market leader in hosted call center solutions serving customers of all sizes, from business startups to multinational enterprises, in industries as diverse as customer support, telemarketing, financial services and outsourcing. Five9 pioneered the concept of the on-demand, software-as-a-service, VoIP-based virtual call center - world-class features with all the benefits of a hosted solution: including fast setup, on-demand capacity, no capital outlay and low operating costs.
Unprecedented in its ease of implementation and configuration, Numara FootPrints is the most comprehensive and flexible Service Desk Management Solution on the market today. Numara FootPrints is designed to help companies align their service desk management functions with the needs of the business and automate business processes in multiple areas of their organization. Numara FootPrints delivers powerful capabilities at a price that other enterprise solutions cannot match.
More Links: Free Demo
Featured Solutions
Need call center technology? Don't waste your budget on expensive hardware... Leverage your existing phones instead. Whether it's a sophisticated PBX or a single phone line, Telax works with what you have! Perfect for centers with 1 to 100 agents. Telax Hosted Call Center provides you everything, including support, for one low monthly fee. Features include: IVR, ACD, skill-based routing, remote agents, CTI, 100% recording, advanced reporting and more! Click for a free demo!
More Links: Live Demo More Info Contact Us
i-Sight Call Tracking Software helps you work with efficiency. Quickly record calls using call scripting features, or automatically route emails to the right people for resolution. Customize the application to optimize your workflow and ensure that every call is answered. i-Sight is web based and provides easy access to complete call histories and advanced reporting for managers. Reports can be created to show average resolution time, nature of calls and much more.
Transera offers the most adaptive on-demand virtual call center solution for distributed agents. Organizations of any size can rapidly deploy a feature-rich call center for agents located anywhere in the world, including in-house, outsourced, remote, or at home. Transera provides an unprecedented level of visibility and control over distributed call center operations while ensuring the best customer experience at the lowest cost.
Envision Telephony provides software and services that improve performance from the contact center to the enterprise. The company's solutions enable customers to consistently deliver legendary customer experiences by improving agent effectiveness, contact center and enterprise performance. Envision's software includes business intelligence, speech analytics, workforce management and Click2Coach and are deployed across thousands of desktops in both a telephony and back-office environment.
Contactual's on-demand contact center solution allows you to jump-start your call center with no hardware or software to buy and no implementation or maintenance team to hire. OnDemand Contact Center enables organizations to manage customer interactions through a complete, flexible solution, which delivers rapid time to value. Contactual provides phone, email and chat functionalities, ACD, IVR, quality control tools and more to help you build profitable customer relationships.
More Links: Online Demo Online Quote
Centcom is a 100% web-enabled Predictive Dialing service that requires no additional hardware--all you need is a standard phone line and a computer with an internet connection. Within minutes of your activation, your call center will have access to all of the features of Predictive Dialing, like Agent Reporting, Campaign Statistics, and more. Call Center Development Services (CCDS) prides itself in offering state-of-the-art telemarketing management resources to call center agencies of all size.
BusinessFlow is complete enterprise order management and multi-channel sales software. BusinessFlow integrates Ecommerce, call center order entry and customer service, Business-to-Business Ecommerce, remote and field sales force orders, and eBay sales. Multi-channel sales functionality is dynamically linked to inventory control, order management, payment processing, marketing, and customer relationship management.
InVision Enterprise WFM is a web-based solution for enterprise-wide workforce management. The application enables businesses to optimize staff scheduling and delivers significant process improvements and substantial reductions in labor costs. InVision Enterprise WFM includes functionality for accurate workload forecasting, effective scheduling and optimization, as well as comprehensive features for intraday schedule management, adherence monitoring, and real-time analysis.
More Links: Services Customers/Case Studies Press Releases
The SafeSoft Solutions web-hosted call center software anticipates when to connect agents to live prospects and therefore increases their overall talk time. Our solution bypasses busy signals, answering machines and unanswered calls, among a handful of other filters. Agent call recording capabilities, real-time statistics dashboard, and custom lead forms allow for maximum management and increase in productivity. For more information please take a look at the Features page.
The Xtension Recorder digital phone recorder is first to make quality monitoring and agent training a commodity product. It is plug and play technology that utilizes your existing technology infrastructure. It can be configured with distributed hardware and centralized storage or a centralized back office solution. GSM compression stores 168 hours of recorded calls on 1 Gb.
Customer1 for Contact Centers, and Citizen311 for public sector contact centers is an application that provides a browser based Agent Desktop. With an integrated Knowledge Base, the appropriate content is provided to the agent so the customer never has to repeat their story. Escalations driven by SLA's empower the Enterprise with visibility into all interactions, business intelligence/analytics with the customer. Companies can increase first call resolution for reduced operating costs.
LogMeIn Rescue provides instant, real-time remote control of a customer's computer over the web - anywhere in the world, without being blocked by corporate firewalls. No previous relationship with the system is required. Rescue asks permission from the end user and is specifically designed for attended support of remote PCs. The result is a secure, on-demand solution that gives support organizations the ability handle more incidents, reduce support costs, and ensure high service levels.
Noetica's SYNTHESYS call center management software provides the most intuitive agent guidance technology on the market by combining SOA (Service Oriented Architecture) and BPM (Business Process Management) techniques delivered through a unique visual logic-mapping interface. With SYNTHESYS you can build your own Customer Interaction Management Solution and adapt your Agent User Interface quickly and easily to your existing infrastructure without any programming.
Comprehensive Directory
123 Solutions Listed
Secure web-based remote control of a customer's PC, within seconds of the customer's call for help.
Target Market: Small - Mid
Premise-based contact center for global enterprises with thousands of agents; handles more than 1.5 million busy-hour call completions.
Target Market: Large
VOIP call center solution for the contact center industry based on an open source, standard-based IP PBX, Asterisk.
Target Market: Large
Call center solution using voice over IP for outbound telemarketing and inbound call center.
Target Market: Mid - Large
A multi-channel communication and call center management solution to manage contacts, information flow and work groups.
Target Market: Mid - Large
Process a majority of routine phone requests independently of a live operator.
Target Market: Mid - Large
Complete customer service software solution for ticket, request, problem, and call tracking.
Target Market: Mid - Large
A smart bot designed to answer questions and help visitors navigate your website.
Target Market: Small - Large
Simplify campaign managment for dialers, real-time skip-trace, DNC compliant, auto-list rotation when quota is met.
Target Market: Mid - Large
CRM solution with call center and call management capabilities; handles telephone, Internet, fax, email, etc.
Target Market: Mid - Large
Call Center module brings Internet-based marketing, ordering and customer service options all day, every day.
Target Market: Small - Mid
Real-time Contact Center Statistics. A unique combination of real-time statistics, presence and instant messaging.
Target Market: Mid - Large
Innovative customer-interaction software suite that maintains a natural flow and feel in a conversation.
Target Market: Large
Web-enabled predictive dialing service with agent reporting and campaign statistics.
Target Market: Small - Mid
Professional digital call recording that fits any budget with the same features as larger systems with more flexibility.
Target Market: Small - Mid
Call monitoring software includes screen capture, logging, liability recording and on-demand recording.
Target Market: Mid - Large
Predictive dialer software that combines outbound dialing, queued progressive dialing and managed preview dialing.
Target Market: Small - Mid
Optimizes call center operations with a role-based desktop, agent scripts, telephony integration, data integration.
Target Market: Mid - Large
Supports sales, marketing and customer service for inbound, outbound, blended & multimedia environments.
Target Market: Mid - Large
Award winning outbound call center applications for 20 to 300 seats. Based on CTI protocols and offers.
Target Market: Mid
Contact center solution that includes ACD, predictive dialing, IVR, email, Web collaboration & universal queuing.
Target Market: Mid - Large
Helps companies provide great customer service over the phone, by email or on the Web.
Target Market: Small - Large
Call recording and quality monitoring, best value in enterprise-ready call center quality assurance and training solutions..
Target Market: Mid - Large
Online appointment scheduling, call routing, appointment date, confirmation email, etc.
Target Market: Small
Complaint handling software that makes it easy for your organization to collaborate and share information.
Target Market: Small - Large
Allows call center managers to gain a true understanding of the customer experience and manage their center efficiently.
Target Market: Mid - Large
Call center and debt collection software, as well as CRM, predictive dialing, call recording and call monitoring.
Target Market: Mid - Large
Call center software that includes CTI Software, predictive dialers, IVR and ACD systems.
Target Market: Mid - Large
Leverages the IBM Lotus Domino platform to provide a 100% web-based Help Desk and Call Center solution.
Target Market: Mid - Large
Advanced and innovative solutions for inbound/outbound call management for the collection industry.
Target Market: Small
Business voip hosted pbx phone system and virtual office solution for small business.
Target Market: Small
Call center management software that increases productivity, efficiency & effectiveness of the contact center.
Target Market: Mid - Large
Software for effecient queue management, scheduling based on forecasts for optimal utilization, payroll integration, etc.
Target Market: Small - Mid
Call Center software on demand; includes Voice ACD, WebCHAT and Email-ACD over both PSTN and VOIP.
Target Market: Mid - Large
Supports local agents, remote agents, and multi-site virtual on-demand contact centers.
Target Market: Mid
Internet based support call software, comprising of a comprehensive customer database, and call logging interface.
Target Market: Small - Mid
Email response management tool; simple integration, message routing, history, response library, system reports, etc.
Target Market: Mid
Provides call center supervisors with training, quality monitoring and evaluation tools.
Target Market: Mid - Large
Open, standards-based platform that reduces the time and cost of developing and deploying voice solutions.
Target Market: Mid - Large
A comprehensive Web-based, multi-channel customer service application to improve call handling and responsiveness.
Target Market: Large
Allows you to rapidly and easily manage outbound email communications with customers, to enhance service and maintain a relevant dialogue with your customer base.
Target Market: Mid - Large
Web-based solution that includes e-documents, e-CRM, e-logistics, e-project, e-HRM, e-financials, and e-procurement.
Target Market: Mid - Large
Call center based client-server application that allows cross-departmental sharing of information.
Target Market: Mid - Large
Hosted VoIP Contact Center - Inbound ACD, IVR, Predictive Dialer, Chat, Call Recording, and CRM
Target Market: Small - Large
Packaged speech recognition applications, >50% reduction in deployment time, fully configurable, 30-50% less cost than custom.
Target Market: Small - Mid
PBX phone system that runs on your server; includes VoIP, PSTN, unlimited extensions, voicemail, analog & IP compatible.
Target Market: Small - Mid
Freedom Telework is a Virtual Call Center that offers Hosted Call Center Solutions.
Target Market: Mid
Customer support software, enables your customer support staff to store information for your customer support issues.
Target Market: Mid
Performance management reporting tools for contact centers.
Target Market: Mid - Large
Efficient and comprehensive method for managing all forms of inbound customer care.
Target Market: Small - Mid
Web-based software for customer service, call/contact center, help desk and customer self-service.
Target Market: Mid - Large
Comprehensive call center software providing telephony and web-based communication for sales and service environments.
Target Market: Small - Large
Track service or help requests from customers or suppliers and automate processes needed to deliver service.
Target Market: Mid - Large
Ensures your call center staff always has the right information to respond to customers concerns.
Target Market: Mid - Large
100% Web based customer support solution.
Target Market: Small - Mid
Provides Microsoft platform IP communications solutions including contact and call center automation.
Target Market: Large
VoiceNet is a unified contact center solution that provides inbound, outbound and blended multi-channel contact center capabilities.
Target Market: Small
A customer Care solution which is designed for the durables market.
Target Market: Mid
Web-based solution with forecasting, scheduling, adherence montoring, and analysis and reporting features.
Target Market: Small - Large
Software as a Service (SaaS) and Consulting for contact centres typically less than 100 seats.
Target Market: Small - Mid
Proprietary adaptive forecasting, multi-media-ready, and real time management features. Available in ASP or installed.
Target Market: Small - Mid
Gives you a powerful tool set for managing the complete production workflow of your classified markets .
Target Market: Small - Mid
Integrates legacy applications at the CSR's desktop to achieve critical objectives for contact center operations.
Target Market: Mid - Large
Leverages CRM, telephony, content and transactional systems to put service intelligence at your agents' fingertips.
Target Market: Large
For small & medium sized businesses - offering an unparalleled communications system. Ready to be an integral part of your operations strategy.
Target Market: Small - Mid
Suite of Intelligent Customer Experience applications that reduce service costs, increase revenues, and improve customer satisfaction.
Target Market: Large
Supports in excess of 400 agents simultaneously. Integrates with virtually any enterprise-ready CRM.
Target Market: Mid
Provides customizable reporting for any data source, with turnkey solutions for most Call Center technologies.
Target Market: Small - Mid
The only SIP-based, on-demand, Outbound, Inbound and Automated Call Distributor solution for contact centers.
Target Market: Small - Large