Featured Software
Unprecedented in its ease of implementation and configuration, Numara FootPrints is the most comprehensive and flexible Service Desk Management Solution on the market today. Numara FootPrints is designed to help companies align their service desk management functions with the needs of the business [more]
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Five9 is a market leader in hosted call center solutions serving customers of all sizes, from business startups to multinational enterprises, in industries as diverse as customer support, telemarketing, financial services and outsourcing. Five9 pioneered the concept of the on-demand, software-as-a- [more]
Transera offers the most adaptive on-demand virtual call center solution for distributed agents. Organizations of any size can rapidly deploy a feature-rich call center for agents located anywhere in the world, including in-house, outsourced, remote, or at home. Transera provides an unprecedented [more]
Comprehensive Directory
141 Solutions Listed
01 Communique - Im OnCall
Secure web-based remote control of a customer's PC, within seconds of the customer's call for help. [more]
Target Market: Small - Mid
1Call - Infinity
Hospital Call Center Software. [more]
Target Market: Small - Mid
Aastra Technologies - Centergy
Premise-based contact center for global enterprises with thousands of agents; handles more than 1.5 million busy-hour call completions. [more]
Target Market: Large
ADEL Solutions - Contact Center Software
Hosted & Premised Solutions for Contact Center. [more]
Target Market: Mid - Large
Adiance Technologies - Sidance
VOIP call center solution for the contact center industry based on an open source, standard-based IP PBX, Asterisk. [more]
Target Market: Large
Aheeva - Call Center Software
Call center solution using voice over IP for outbound telemarketing and inbound call center. [more]
Target Market: Mid - Large
Amcat International - Contact Center Suite
A multi-channel communication and call center management solution to manage contacts, information flow and work groups. [more]
Target Market: Mid - Large
Amcom Software - Smart Speech
Process a majority of routine phone requests independently of a live operator. [more]
Target Market: Mid - Large
Angel.com - IVR and Call Center Solutions
Provides industry-leading IVR (Interactive Voice Response) and call center solutions that empower world-class customer service. [more]
Target Market: Mid - Large
Applied Innovation Management - HelpDesk Expert for Customer Service
Complete customer service software solution for ticket, request, problem, and call tracking. [more]
Target Market: Mid - Large
Artificial Life - ALife-WebGuide
A smart bot designed to answer questions and help visitors navigate your website. [more]
Target Market: Small - Large
Austin Logistics - OnQ
Simplify campaign managment for dialers, real-time skip-trace, DNC compliant, auto-list rotation when quota is met. [more]
Target Market: Mid - Large
Avaya - CRM Central
CRM solution with call center and call management capabilities; handles telephone, Internet, fax, email, etc. [more]
Target Market: Mid - Large
Axonom - Powertrak
Call Center module brings Internet-based marketing, ordering and customer service options all day, every day. [more]
Target Market: Small - Mid
Blue Feather Technologies - Blue Messenger
Real-time Contact Center Statistics. A unique combination of real-time statistics, presence and instant messaging. [more]
Target Market: Mid - Large
C3Gateways Services - ContactIP
Innovative customer-interaction software suite that maintains a natural flow and feel in a conversation. [more]
Target Market: Large
Web-enabled predictive dialing service with agent reporting and campaign statistics. [more]
Target Market: Small - Mid
Call Recording Solutions - Xtension Recorder
Professional digital call recording that fits any budget with the same features as larger systems with more flexibility. [more]
Target Market: Small - Mid
CallCopy - CallCopy
Call monitoring software includes screen capture, logging, liability recording and on-demand recording. [more]
Target Market: Mid - Large
ChaseData - PowerStation
Predictive dialer software that combines outbound dialing, queued progressive dialing and managed preview dialing. [more]
Target Market: Small - Mid
Chordiant Software - Chordiant Call Center
Optimizes call center operations with a role-based desktop, agent scripts, telephony integration, data integration. [more]
Target Market: Mid - Large
Cincom Systems - Cincom Encompass
Supports sales, marketing and customer service for inbound, outbound, blended & multimedia environments. [more]
Target Market: Mid - Large
Collaboration Technologies - Realise Soft Dialer
Award winning outbound call center applications for 20 to 300 seats. Based on CTI protocols and offers. [more]
Target Market: Mid
Concenex - Montage
Customer Interaction Management call center; includes CRM, IVR, ACD, dialer, reports, scripting, recording, email, chat and more. [more]
Target Market: Large
Concerto Software - EnsemblePro
Contact center solution that includes ACD, predictive dialing, IVR, email, Web collaboration & universal queuing. [more]
Target Market: Mid - Large
Contactual - OnDemand Contact Center
Helps companies provide great customer service over the phone, by email or on the Web. [more]
Target Market: Small - Large
Coordinated Systems - Virtual Observer
Call recording and quality monitoring, best value in enterprise-ready call center quality assurance and training solutions.. [more]
Target Market: Mid - Large
Creative Entropy - Squeeze Me In
Online appointment scheduling, call routing, appointment date, confirmation email, etc. [more]
Target Market: Small
Complaint handling software that makes it easy for your organization to collaborate and share information. [more]
Target Market: Small - Large
Data Collection Resources - CEMS
Allows call center managers to gain a true understanding of the customer experience and manage their center efficiently. [more]
Target Market: Mid - Large
Data-Tel Info Solutions - xSELLerator
Call center and debt collection software, as well as CRM, predictive dialing, call recording and call monitoring. [more]
Target Market: Mid - Large
Database Systems - Telemation
Call center software that includes CTI Software, predictive dialers, IVR and ACD systems. [more]
Target Market: Mid - Large
Datawatch - Visual Help Desk
Leverages the IBM Lotus Domino platform to provide a 100% web-based Help Desk and Call Center solution. [more]
Target Market: Mid - Large
Dial Connection - DPTS
Advanced and innovative solutions for inbound/outbound call management for the collection industry. [more]
Target Market: Large
Dialexia Communications - Dial-Centrex Hosted VoIP PBX
Business voip hosted pbx phone system and virtual office solution for small business. [more]
Target Market: Small
Digamma Software - GaleStream Call Center Software
Call Center CRM intended to equip your Agents and SAdministrators with a rich set of features right at your fingertips. [more]
Target Market: Mid
Digisoft - Telescript
Call center management software that increases productivity, efficiency & effectiveness of the contact center. [more]
Target Market: Mid - Large
DocuTime - TixTime
Software for effecient queue management, scheduling based on forecasts for optimal utilization, payroll integration, etc. [more]
Target Market: Small - Mid
Drishti-Soft Solutions - DACX Ameyo
DACX Ameyo Communication Suite is a comprehensive interaction management solution for the Contact Centers and Enterprises . [more]
Target Market: Mid
EagleIP - EagleACD
Call Center software on demand; includes Voice ACD, WebCHAT and Email-ACD over both PSTN and VOIP. [more]
Target Market: Mid - Large
Echopass - Call Center On-Demand
Supports local agents, remote agents, and multi-site virtual on-demand contact centers. [more]
Target Market: Mid
Emaginetix - Emaginetix HelpDesk
Internet based support call software, comprising of a comprehensive customer database, and call logging interface. [more]
Target Market: Small - Mid
emailtopia - Response Manager
Email response management tool; simple integration, message routing, history, response library, system reports, etc. [more]
Target Market: Small - Mid
Provides call center supervisors with training, quality monitoring and evaluation tools. [more]
Target Market: Mid - Large
Envox - Envox 6
Open, standards-based platform that reduces the time and cost of developing and deploying voice solutions. [more]
Target Market: Mid - Large
Epiphany - Epiphany Service
A comprehensive Web-based, multi-channel customer service application to improve call handling and responsiveness. [more]
Target Market: Large
Eptica - Eptica Outbound
Allows you to rapidly and easily manage outbound email communications with customers, to enhance service and maintain a relevant dialogue with your customer base. [more]
Target Market: Mid - Large
Exact Software - Synergy Enterprise
Web-based solution that includes e-documents, e-CRM, e-logistics, e-project, e-HRM, e-financials, and e-procurement. [more]
Target Market: Mid - Large
Exit41 - Exit41 Enterprise
Online ordering software and call center software for restaurants. [more]
Target Market: Small
Firstwave Technologies - Firstwave Takecontrol
Call center based client-server application that allows cross-departmental sharing of information. [more]
Target Market: Mid - Large
Hosted VoIP Contact Center - Inbound ACD, IVR, Predictive Dialer, Chat, Call Recording, and CRM [more]
Target Market: Small - Large
Fluency Voice Technology - Virtual Speech Agent Suite
Packaged speech recognition applications, >50% reduction in deployment time, fully configurable, 30-50% less cost than custom. [more]
Target Market: Small - Mid
Fonality - PBXtra
PBX phone system that runs on your server; includes VoIP, PSTN, unlimited extensions, voicemail, analog & IP compatible. [more]
Target Market: Small - Mid
Freedom Telework - Virtual Call Center Suite
Freedom Telework is a Virtual Call Center that offers Hosted Call Center Solutions. [more]
Target Market: Mid
FrontZone - GoldSupport
Customer support software, enables your customer support staff to store information for your customer support issues. [more]
Target Market: Mid
Full Reach - Visibility Suite
Performance management reporting tools for contact centers. [more]
Target Market: Mid - Large
Fused Solutions - KnowPlex
Efficient and comprehensive method for managing all forms of inbound customer care. [more]
Target Market: Small - Mid
Web-based software for customer service, call/contact center, help desk and customer self-service. [more]
Target Market: Mid - Large
Homisco - Fluency
Comprehensive call center software providing telephony and web-based communication for sales and service environments. [more]
Target Market: Small - Large
Hornbill Systems - SupportWorks
Track service or help requests from customers or suppliers and automate processes needed to deliver service. [more]
Target Market: Mid - Large
Informavores - Firefly
Enables interactive knowledge for users, rules and data to create intelligent call scripting, technical troubleshooting, diagnostics. [more]
Target Market: Mid - Large
InStranet - Contact Centers In-Line
Ensures your call center staff always has the right information to respond to customers concerns. [more]
Target Market: Mid - Large
Integral Solutions - SupportWizard
100% Web based customer support solution. [more]
Target Market: Small - Mid
Interactive Intelligence - Vonexus EIC
Provides Microsoft platform IP communications solutions including contact and call center automation. [more]
Target Market: Large
VoiceNet is a unified contact center solution that provides inbound, outbound and blended multi-channel contact center capabilities. [more]
Target Market: Small - Large
Interface Business Solutions - Interface Care
A customer Care solution which is designed for the durables market. [more]
Target Market: Mid
InVision Software - InVision Enterprise WFM
Web-based solution with forecasting, scheduling, adherence montoring, and analysis and reporting features. [more]
Target Market: Small - Large
Software as a Service (SaaS) and Consulting for contact centres typically less than 100 seats. [more]
Target Market: Small - Mid
ISC Consultants - Irene
Proprietary adaptive forecasting, multi-media-ready, and real time management features. Available in ASP or installed. [more]
Target Market: Small - Mid
ISV - AVUS 21
Gives you a powerful tool set for managing the complete production workflow of your classified markets . [more]
Target Market: Small - Mid
Jacada - Jacada Fusion
Integrates legacy applications at the CSR's desktop to achieve critical objectives for contact center operations. [more]
Target Market: Mid - Large
Kana - KANA Call Center Service
Leverages CRM, telephony, content and transactional systems to put service intelligence at your agents' fingertips. [more]
Target Market: Large
KiSpring - ASM Call Center
For small & medium sized businesses - offering an unparalleled communications system. Ready to be an integral part of your operations strategy. [more]
Target Market: Mid
Lakshya - CallDesk
Supports in excess of 400 agents simultaneously. Integrates with virtually any enterprise-ready CRM. [more]
Target Market: Mid
Latigent - BlueVue Reportal and Analytics
Provides customizable reporting for any data source, with turnkey solutions for most Call Center technologies. [more]
Target Market: Small - Mid
The only SIP-based, on-demand, Outbound, Inbound and Automated Call Distributor solution for contact centers. [more]
Target Market: Mid - Large
Real-time remote control of a customer's computer over the Web. [more]
Target Market: Mid - Large
Magnoware Systems - DataTrack System 2005
Assign, manage, and distribute vast quantities of work requests without needing to enlarge technical staff. [more]
Target Market: Small - Mid
Affordable, comprehensive, fully integrated, highly configurable, flexible, B2B/B2C enterprise commerce software. [more]
Target Market: Small - Large
Manam Infotech - SpeechVox Interaction Center
Enables small and medium-sized businesses to integrate voice and data communications into a unified architecture with the power and flexibility. [more]
Target Market: Small
Mekashron - Mekashron Call Center
Professional call center package with everything you need to manage your business and clients and take your business to the next level. [more]
Target Market: Small - Mid
Multima - NetKeeper
Automate day-to-day tasks for sales, customer service, marketing, field service, help desk and call centers. [more]
Target Market: Mid
NetLert Communications - N-Focus CMS
Summarizes and displays performance profiles of your call center agents, call center skill sets, and your entire call center. [more]
Target Market: Small - Mid
Netopia - eCare
Online interactive support that includes dynamic reuqest queue, chat analyzer, session recording and reporting. [more]
Target Market: Mid - Large
Noble Systems - Noble Solution Suite
Predictive dialer and ACD with, scripting tools, center resource management, and real-time reporting. [more]
Target Market: Mid - Large
The only Customer Interaction software allowing employees to use a single system. Enables non-technical staff to map processes. [more]
Target Market: Mid - Large
NomKa UK Communications - VOIP Call Center
VoIP call center solutions for businesses in the United Stated and Europe [more]
Target Market: Mid - Large
Novo Solutions - Customer Support Suite
Software that enables you to provide a cost effective Intranet or Internet help desk support environment. [more]
Target Market: Mid
The Service Desk Management Solution with Unequaled Time to Productivity . [more]
Target Market: Small - Large
Packet8 - Complete Contact Center
Hosted Call Center Solution. [more]
Target Market: Small - Mid
Paraben - Parabens Call Identifier
Identify incoming phone calls right on your computer. [more]
Target Market: Small - Mid
Peak Software Systems - OrderCenter
Avoid duplicate data entry, track orders, manage large number of orders, scalable, customer history. [more]
Target Market: Small - Mid
Portage Communications - Call Center Designer
Very affordable workforce management software designed for small and medium sized call centers. [more]
Target Market: Small
Portakalofis - Supportalive
It is ideal for Mid-Large web sites, looking for a serious live support & visitor monitoring software. [more]
Target Market: Mid - Large
Professional Resource Management - Agent Power
Call center agent scheduling, forecasting and historical statistics to improve service levels and productivity. [more]
Target Market: Small - Mid
Call center software and systems for companies of any size - on demand, hosted, CRM, and predictive dialers. [more]
Target Market: Small - Mid
Quality System Solutions - TMS
Software for small telemarketing and call center departments. Manage data, calls and callers. Optional scripts. [more]
Target Market: Small - Mid
ResponseTek - ResponseTek:CEM
Customer experience management platform that helps build customer advocacy and reduce customer defection. [more]
Target Market: Large
Returngoods - Returngoods
Integrated SaaS solution for managing product returns (RMA). Can be integrated into your call center or ERP database via VDS. [more]
Target Market: Small - Large
Richmond Software - Richmond SupportDesk
Service Desk software for your IT helpdesk or Customer Support centre. [more]
Target Market: Small
RightNow Technologies - Call Center Software
Helps direct calls through the intelligent use of alternative channels for repetitive and easy-to-answer questions. [more]
Target Market: Large
RocketUK.Com - Ansaplus
Customisable CRM / Call Handling / Messaging Software with features and functions designed specifically to reduce operator error. [more]
Target Market: Mid - Large
Rostrvm Solutions - rostrvm call centre software
CTI-enabled call centre applications to enhance traditional telephone systems and to capitalise on the power of Internet Telephony. [more]
Target Market: Mid - Large
RPRealm - ProtCall
ProtCall is a complete solution for outbound, inbound and blended communications in your call center. [more]
Target Market: Small - Mid
Predictive dialing system with virtual web-based environment for large and small companies. [more]
Target Market: Mid
Sage Software - SageCRM
Integrated sales, marketing, customer support and call center automation solution. [more]
Target Market: Mid - Large
Saviom Software - Saviom Service Desk
Customizable software which enables organizations to record and manage service calls in an efficient and orderly manner. [more]
Target Market: Mid - Large
ScorpioSoft - Virtual Help Desk (VHD)
Web-based, platform independent, multilanguage application. Allows a company to manage its help desk, QA departments. [more]
Target Market: Mid
Simz Simplified - SimzCC
Call center management and workflow simulation - handles inbound calls, outbound calls, callbacks, voicemail, instant messages and e-mails. [more]
Target Market: Small
SoundBite Communications - OnDemand Customer Communications
Makes creating and managing blended inbound/outbound customer communications campaigns easier. [more]
Target Market: Mid - Large
Stratasoft - StrataDial Virtual Call Center
Call center software including predictive dialer, inbound acd and call blending. [more]
Target Market: Mid - Large
StromaSoft - Call Track
Electronic telephone call logging, instant messaging and workflow software with reporting on trends and statistics. [more]
Target Market: Small - Mid
Surado Solutions - Surado CRM
Surado's Best of Breed CRM helps achieve high value customer experiences and rapid ROI, driving growth and profitability. [more]
Target Market: Small - Mid
Symmetrics - nVISION Contact Center Performance Management
A complete reporting, analysis and performance management solution suite specifically designed for the contact center. [more]
Target Market: Mid
Sytel - Softdial Contact Center
Enables call center supervisors to analyze individual agent performance and managers to view each campaign performance. [more]
Target Market: Small - Mid
TASKE Technology - TASKE Contact
A flexible contact center management solution with real-time ACD monitoring and historical reporting capabilities. [more]
Target Market: Small - Mid
TCN - tcnp3
Sets the standard for call center optimization by employing proprietary algorithms and dialing logic with SIP/VoIP technology. [more]
Target Market: Small - Large
TechExcel - ServiceWise
Manages all facets of your customer support process, no matter how simple or complex. [more]
Target Market: Small - Large
Enables users to work remotely, includes real-time report generation, call routing, database administration, etc. [more]
Target Market: Small - Mid
Telecorp - Multiplatform Call Center Suite
Identify long-term telephone activity trends, monitor calls, and view real-time displays of call center activity. [more]
Target Market: Mid - Large
TeleDirect International - Liberation 6000
Scalable, predictive dialer call center solution that manages contacts and campaigns. [more]
Target Market: Mid - Large
TixTime - TixTime
Contact center time and attendance, scheduling, and employee management. [more]
Target Market: Small - Mid
Trans Continental Technologies - Predictive dialers
Predictive dialers and call center software with IVR and voice broadcasting predictive dialer phone systems. CRM software and IVR integration. [more]
Target Market: Large
Adaptive on-demand virtual call center solution delivering the highest visibility and best customer experience at the lowest operating cost. [more]
Target Market: Mid - Large
TriVium Systems - CallAnalyst
Call tracking and management solution; tracks and analyzes telephone traffic, and spots excess usage problems. [more]
Target Market: Small - Mid
U.S. Infotel - Cynergy Active Ticket
Web based service desk allows employees to access your contact database from home, office, hotel, airport, etc. [more]
Target Market: Small - Large
UCN - inContact
Call Center software including IVR, ACD, Skills-based Routing, CTI, Call-Back, Call Blending, Reporting, Monitoring and Recording. [more]
Target Market: Small - Mid
Unified Dispatch - UniBook
For large and small transportation companies with the need for live call center agents. [more]
Target Market: Mid
UniPress Software - FootPrints
Streamlines and automates your help desk and customer support operations. [more]
Target Market: Mid
USAutodialers - Winleads
Make thousands of calls every day and prescreen potential clients for you automatically [more]
Target Market: Small
Web Based CRM & SFA that includes auto dialing, call recording, DNC compliance & web lead integration. [more]
Target Market: Mid - Large
Vioteck Solutions - Vioteck Predictive Dialer
Predictive and Auto Dialers - world class call center technology. With over 800 call centers and businesses using our solutions. [more]
Target Market: Small - Mid
VLR Communications - REVCORD
Full featured telephone call recording, LAN access, no license costs, no client software to load. [more]
Target Market: Small - Mid
VMukti Solutions - VMUKTI CALL CENTER SOFTWARE
World's first open source Enterprise P2P Call center software. [more]
Target Market: Small
Voice Print International - Activ!
Telephone call recording, screen capture and call center quality monitoring solution. [more]
Target Market: Mid - Large
Vortalsoft - Aspect call centre solution
VortalSoft works with you to develop the precise Call Center/Customer Interaction Management solution your business needs to satisfy your most demanding customers. A solution that will have a measurab [more]
Target Market: Small - Mid
Vuechat - Vuechat CS
Web based Customer Service Software that allows customers to contact you through a web browser with streaming webcam image. [more]
Target Market: Mid
Wicked Business Sciences - Session ForeSite
InBound Telephone Call Center and Customer Service KPI measurement Application for eCommerce Stores and Online Retailers. [more]
Target Market: Small - Mid
WorksForce - WorksForce
Online motivational game for use in Call Centre and Telesales operations. [more]
Target Market: Small
WorldBizConsultant - CallMagic Server
VOIP call center solution based on Asterisk. [more]
Target Market: Mid - Large
Zeacom - Q-Master
Organizes incoming calls based on parameters that you set, whether they arrive by telephone, email or the Web. [more]
Target Market: Small - Mid
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