Fusion Series 7
by HigherGround
The Fusion Series 7 is comprised of several solutions that can be combined to meet the needs of your business: The Praetorian Voice Recorder is a turn-key recorder capable of full-time, selective, scheduled, random and on-demand recording. The Mentor QA Suite provides the tools necessary to monitor, evaluate and improve agent performance. The Telecom BI Suite provides access to valuable information about your organization by analyzing quantitative business/customer data.
- Archiving & Retention
- Customizable Fields
- Customizable Functionality
- Customizable Reporting
- Data Import/Export
- Digital Signature
- Emails Recordings
- Instant Retrieval
- Network-Based Storage
- On-Demand Recording
- Recordings Bookmarking
- Reporting
- Scheduled Recording
- Security & Encryption
- Self Monitoring
Available on the following platforms: Windows
Support available: 24/7, Regular Business Hours
About HigherGround
Year Founded: 1973
Location: California - United States
Industries Served: Call Centers
