User Reviews
Logos II Church/Donor by Logos Management Software
USER REVIEWS - All reviews
Purchased Date: March 01, 2010
office manager, Faith Community Church
December 13, 2011
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Pros
Logos is a thorough software product that meets the needs of our church's records. Logos staff are available to help and answer questions.
Cons
I'd like for more training sessions to be available in the package we purchased. As an added incentive for continued customers, after using Logos for one year, give two free training classes. After two years, add one inexpensive module the user does not have. After three years, give something else, and so on every year. After 10 years, stop charging the monthly fee and call them a lifetime member. Logos will have earned over $9700 after 10 years x $81 monthly fee. That seems like a pretty good exchange.
Overall
I'm not sure if you were looking for a review of Logos or not. I'm not familiar with Capterra. I use Logos only.
Purchased Date: January 01, 2004
Admin Assist, Chapel Hill UMC
November 22, 2011
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Pros
I rarely need to call support for Logos. It is very easy to understand and "pull" information for end of year reports. The database is consistent and as extensive as you need it to be.
You do not need to be a computer programer to use this database. I love it for the contributions and giving statements. An audit friendly system.
Cons
Customer Support is expensive to maintain. But 1.) I have not needed support often 2.) the minimum support entitles you to updates.
Overall
Our church switched to another database, what a disaster, not user friendly and was very complicated to understand. We went back to LOGOS! LOGOS is an excellent database that will grow with your church and serve it well.
Purchased Date: March 01, 2005
Secretary, Lakeland Presbyterian Church
November 21, 2011
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Pros
Logos software is the back bone of everything I do - labels, Sunday School rosters, birthday cards, contribution statements. It has helped us to stay current and consistent with our membership and visitor data. I love that I can look up a family and now have their picture right in front of me, can click to get directions to their home, or send an email.
Like any software, it takes a little while to learn to "Think" like Logos. Logos has been well worth the expense and time we have put into it.
The support team has always been helpful and friendly. However, for the last few years, I rarely have to call them!
Cons
Because so many of the staff members at our church now use laptops (and even one Mac user), we can not network the laptops to Logos without purchasing the hosting solution which is out of our budget at this time. I wish our entire staff had access to our Logos files!
Also, I am waiting for even more flexibility in running reports. I'm sure they'll come up with it soon!
Very little in this world is perfect.
Overall
I love it - couldn't operate a day without Logos.
Purchased Date: N/A
Elementary Assistant, Oak Hills Church
November 19, 2011
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Pros
It keeps the day to day operations more organized and is a must for safety in children's ministry. The boundless options for searches and ease of use (once you get used to it) is top notch.
Cons
Customer support is lacking. It takes days sometimes to hear back from the "24/7" customer support, this can be difficult when on a time crunch. There is also a bit of a learning curve for new users and a lack of appeal to certain ministries to implement it because of that,
Overall
It definitely keeps the church more organized.
Purchased Date: N/A
Member, Cross Lutheran Church & School
November 19, 2011
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Pros
Because I am frustrated with LOGOS' response I have no positive comments
Cons
I have sent emails, called on the phone, discussed situation with Support Rep, and am very frustrated by not getting any response from Sales or Management. The telephone system yesterday (Nov 18) would not permit me to connect to sales or support. It appears that Sales and Management no longer exists.
Overall
If LOGOS desires our business I suggest they improve their telephone service and response to the customer.
Purchased Date: January 01, 2009
Admin, Sandals Church
August 25, 2011
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Pros
We have the full suite of products, but People Flow as our HR/screening system is awesome! I love that it's available on line, can be suited to our specific needs and the Logos team has been so helpful with training and helping us adapt it to our needs.
Cons
Not for the People Flow system, it's great.
Overall
The Logos team is great! Super helpful, always willing to do whatever we need to help us get our job done. Definitely recommend!
Purchased Date: June 01, 2003
Administrative Pastor, First Christian Church
July 08, 2009
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Pros
I have been very pleased with the responsiveness and willingness to help by the Logos support staff. This is truly a Christian Company that cares about churches. Not only is the technology much better than our old provider, it is easier to use, and the training dept at Logos is lights out.
Our parents love the Logos360 Safe social networking product, our kids are off Facebook and in the safe environment that we control, and our youth pastor can monitor. The Accounting program is so much better than Quick books, I am embarrassed we didn't move over sooner. They also saved us some money over our previous vendor...a great experience it has been. The Ministry Connection program has allowed us to receive on line tithes, and we have seen an increase in giving.
Cons
None that i've seen so far.
Overall
I highly recommend this software, it has been much better and easier than a previous software we used. The staff at Logos is like calling a friend, we never feel like a 'number' with them. I'm very happy to be a member of the Logos family.
