User Reviews
CCB by Church Community Builder
USER REVIEWS - All reviews
Purchased Date: December 01, 2008
IT Director, Pleasant Valley Baptist Church
February 23, 2011
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Pros
Easy to use
Hosted web application
Great customer support
On-going development
Great company to work with
Cons
Some financial transactions are cumbersome
Overall
For the money invested, CCB is the best product on the market today.
Purchased Date: November 01, 2009
Volunteer IT adviser, Hope City Church
February 08, 2011
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Pros
-> Information stored centrally but available on line
-> seeks to develop an environment in which the whole church uses CCB to support group activities, contacting people, and conducting general church business/activities. Support church communication with its members AND members inter-communication.
-> Excellent support for small groups
-> Attendance recording information for groups and events
-> Event invitations and RSVP management
-> Search for people using gifts, skills, talents
-> Good privacy support, and control of access to information
-> Good website integration functionality
-> Highly flexible mechanisms for defining processes
-> Remotely hosted. Software as a service offering requiring no equipment at our end.
Cons
-> no rostering functionality
-> Giving/payment functionality available but not supported outside the US.
-> SMS notifications not supported outside the US
Overall
Good product that keeps getting better. Happy with CCB's ongoing development directions, and support for their product.
Purchased Date: September 01, 2010
Spiritual Growth Admin, Database coordinator, Pikes Peak Christian Church
February 01, 2011
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Pros
It is more than a database but it is also a way to communicate in every area of ministry. People can access their information and join groups, there are so many ways to use the system.
Cons
So far I have not found any.
Overall
I would recommend it highly!
Purchased Date: September 01, 2010
Assimilation Ministry Director, EastLake Church
February 01, 2011
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Pros
I'm assuming 5 stars is best in your survey. The customer support rates many more stars than I'm able to give. The team at CCB was so supportive and helpful during the transition from our "old" ChMS. CCB's Process Queues make tracking attenders so easy: we can "watch" them as they move from first-time visitors to members. The Queues also make it easy to see which volunteers have been processed (background checks, coaching/training, etc have been done or NEED to be done). Fewer people slip through the cracks now! CCB has been taking notes when we mention some of the capabilities we had in our "old" ChMS, but don't have in CCB (for example, the ability to track attendance, based on giving). They listen to our concerns/issues, then help us find a workable solution...all the while, they're talking to programmers to make programming changes that will impact CCB's growth.
Cons
We have found some issues when trying to email "Parents Of", and are aware that changes to improve this feature are expected any day (first-quarter 2011). We are a large church (5,500-plus in an average weekend), and initially found CCB to be more geared toward smaller churches. In the 5 months we've been with them, we've seen them changing to be more accommodating to the large churches...but there's still room for growth in this area. Implementation packages are available, but if not used, the church may feel like a fish out of water. I highly recommend implementation be used for all churches that want to use as many CCB features as possible.
Overall
I give 2 thumbs up for CCB overall. The cost is significantly less than many of the other ChMS's out there, and I feel our church gets more "bang for the buck" by using it! We regularly get comments from our attenders that show us how effective CCB is ("Wow! How did you know this was my 2nd visit?" "Thanks for the note that you were praying for me." "Really? I've been attending since 2006, but haven't attended membership, yet? How do I sign up?") I haven't mentioned one of the best features: the ability for members of groups to communicate to each other (without either having the other's email address)! Our group members feel a sense of belonging, right from the start!
Purchased Date: December 01, 2009
Technology & Innovation Director, Fellowship Church
February 01, 2011
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Pros
Web-based application which allows us to keep track of contact information, manage life groups, children and student ministry check-in, assimilation, and building stronger connections and relationships within the church. CCB gives us that centralized place that is accessible to all staff where ever they need it and we never have to worry about managing upgrades or infrastructure.
Customer service and support have been outstanding from day 1. Their responses have been timely, helpful, and very pleasant.
Cons
There are very few cons aside from new feature requests which are already in the pipeline. Any problems we have are usually because someone wasn't trained or shown how to use the application correctly.
Overall
You have to find the right fit when it comes to your church and a ChMS application. For us, CCB was the right choice and they have continued to demonstrate commitment to service and product improvement.
Purchased Date: April 01, 2010
Asst Dir of Involvement, Sherwood Oaks Christian Church
February 01, 2011
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Pros
Love the Process Queues. Financials, communications, web interfaces, facilities scheduling, all help us meet our ministry goals.
Cons
Looking forward to volunteer scheduling feature.
Overall
Highly recommend CCB. Intuitive and easy to learn. Great customer service.
Purchased Date: January 01, 2007
pastor to students & tech dude, New Hope Community Church
February 01, 2011
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Pros
easy of use, event check-in, twexting, online contributions.
Cons
needs scheduling module and intergration with planning center online.
Overall
think it is a great value. leverages community and connection points.
