ParishSOFT

ParishSOFT Church Management

3 / 5 13 reviews


Average Ratings

13 Reviews
  • 3 / 5
    Overall
  • 3 / 5
    Ease of Use
  • 3 / 5
    Customer Service

Product Details

  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • ParishSOFT
  • www.parishsoft.com
  • Founded 1998
  • United States

About This Software

ParishSOFT provides church management software designed specifically for the church office. Integrated software products share a common database, so everyone in your office has access to the most reliable, up-to-date records they need - whether they're working from a PC in the parish office or a laptop in a local coffee shop. Proven security protocols ensure that your information is available only to authorized users.


Features Checklist

  • Attendance Tracking
  • Built-In Accounting
  • Calendar Management
  • Child Check-In
  • Donation Management
  • Event Management
  • Group Management
  • Learning Management (LMS)
  • Library Management
  • Member Directory
  • Member Profiles
  • Membership Management
  • Multi-Site Management
  • Newsletter Management
  • Online Payments / Giving
  • Pledge Management
  • Volunteer Management
  • Website Management
  • Worship Planning

Product Reviews

I don't really good at it, but I'm will to learn it.

May 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: I like it because it got all that tool to use it. I can keep record of almost everything that I was looking for as a small church..

Overall: Excellent

Connect Now is absolutely awful!

Mar 28, 2017
1/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money

Pros: The online version is awful. Stick to the desktop version.

Cons: Online version literally takes 12-16 seconds per mouse click, which makes it virtually impossible to get anything done.

Overall: I have used the desktop version for over 10 years. It wasn't perfect but it worked. We were forced to get the online Connect Now version and it is terrible:

1) The Religious Ed. section takes an average of 12-16 seconds to load a mouse click. A MOUSE CLICK! That means that entering a single piece of information in one persons record can take up to 4 minutes.

2) When you are actually able to open a class, record, or individual beside it taking 12-16 seconds to open, the user functions are not friendly at all. If I open a class and chose a student in the class do my thing and then close out it takes me to the main screen instead of back to that class. That's not helpful at all since I'm in need of going back to that class record for the next student.

3) We were blatantly lied to by the sales rep and the VP of Sales as well. We have a large parish (16,000 +) and the sales person said we would be fine with such a large number. After 2 months of speed issues (Still not resolved) and being told it was our servers that were slow the VP told us, "We cannot process the amount of data that your parish has. Our sales team should have told you this." When we asked the VP why he hand said this to us when we started dealing with him the VP had no answer.

4) It is abundantly clear that ParishSofts Connect Now servers are not the adequate size to process the type of data parishes have. We had our IT team look at our serves and after numerous test it was conclusive that the issue is on Parish Softs end.

Conclusion:
If you have more than 200 people in your parish do not use the Connect Now program. Our parish has been incapable of processing registrations, sacramental records, attendance, etc because of how ridiculously slow the Connect Now program is. There are various parishes who have complained about the same issue to Parish Soft and nothing has been done.

Recommendations to other buyers: Dont buy it!

Canadians beware

Jan 27, 2017
3/5
Overall
1 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
1 / 5
Value for Money

Comments: Canadian users of the Offering Module should be aware that producing Canadian Donation Receipts is complicated and poorly documented. Also it currently produces a receipt for each donating family, rather than each donating member. ParishSOFT is now aware that Donation Receipts must be made out to the true donor (who may not be the head of the family) and is planning to correct this, but until this correction is made Canadians should use caution when generating tax receipts.

ParishSoft

Jan 09, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: user friendly

Cons: difficult to get changes made, we work around this issue (ACA reporting requirements as an example)

Overall: We use ParishSoft for all accounting for all diocesan parishes, works well to have all using the same chart of accounts and software. WE are able to assist parishes with their accounting questions.

Recommendations to other buyers: no

Awful product

Dec 21, 2016
2/5
Overall
1 / 5
Ease of Use
2 / 5
Features & Functionality
2 / 5
Customer Support

Pros: nothing

Cons: Cumbersome and old technology

Overall: We were forced to use this software by our Diocese and it has been nothing but a problem for our staff. We currently run two programs, one for our daily work and parish soft to keep the Diocese happy. The update to connect now has not made it easier or less cumbersome to use. Old style technology and obviously they don't check with local parishes to see what we need to make our lives easier. Customer service is terrible. Email a problem and wait for days for someone to get back to you. I am convinced if they don't have an answer they just push your problem to the side. Look somewhere else.

Recommendations to other buyers: There is better out there

Best diocesan and parish management software available in the market today

Dec 01, 2016
3/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: The fact that it is WEB BASED and there are excellent staff members at ParishSOFT who truly care about the customers and feel more like "partners in arms".

Cons: Too many bugs and serious issues with software releases. Not enough testing goes into the software before it's pushed out the door. Also clear communication regarding when updates are applied to a diocese.

Overall: We have been customers since 2005 and still believe that this product was the right way to go. The development of additional features and functionality has been slower this past year than we as customers would like to see. There have been more "bug fixes" than added features. There are many opportunities for the company to grow and mature and we believe that they are committed to taking the steps to make that growth happen. As a customer, I wish that more resources were committed to making that growth happen at a faster rate. We continue to patiently wait....some wait more patiently than others ;-). We understand the challenges of finding well-committed developers and look forward to seeing the development cycle make significant speed and accuracy improvements as it seriously needs to. Customer Communication needs some serious improvement and should be more transparent without jeopardizing corporate intellectual property.

Recommendations to other buyers: We have been requesting for many years now, the ability to make feature requests and to see how many others have made the same feature requests. Being able to see a Matrix of how many other customers are requesting the same thing and where that request is sitting in terms of popularity. Also need a formalized online forum group where customers can ask for situational advice and create a community.

ParishSoft Review

Dec 01, 2016
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: I love that everything is online and accessible from anywhere.

Cons: Sometimes there are glitches or it runs a little slower than I work.

Overall: I have been working with ParishSoft for six years. Starting with Accounting and now with Family Suite. We have converted all products over to the ConnectNow online product. The staff with ParishSoft is fantastic. I am always helped in a timely and friendly manner.

not sure what you want here

Dec 01, 2016
3/5
Overall
4 / 5
Ease of Use
2 / 5
Features & Functionality
2 / 5
Customer Support
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Easy to learn

Overall: still have issues that are not resolved, not great follow up. My rep is Helpful. that is about it from here.

Recommendations to other buyers: Better email function, as in look of email.

A company for the customer

Dec 01, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Ease of use.

Cons: The payroll module could use some upgrading.

Overall: We began our relationship with ParishSoft several years ago when they merged with Logos, our current software company at the time. Since then we have migrated our diocese over to ParishSoft products. I have to say the best thing for us is to be working with a company that knows the church and listens to its customers. I really feel like ParishSoft is our partner and a part of our diocese rather than just a software company.

Recommendations to other buyers: Give it a try. It is absolutely worth it! It is so much better working with a company that designed its software specifically, with us (church) in mind. I can't imagine ever going back to another company where you are just a one time sale and that's it.

My ParishSoft Experience

Dec 01, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: In my role as diocesan development director, I use ParishSoft on an almost daily basis. I appreciate it ease of use and speed with which I can access the information I need to serve my parishes better.

Terrible terrible terrible

Oct 13, 2016
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
2 / 5
Customer Support
1 / 5
Value for Money

Comments: 1. When we moved my database from an older parish soft database, I lost all kinds of information, all the notes for each family, and parishsoft changed the Do Not Send Mail settings on a large number of families without me realizing it so that the next mailing I did I had a $200 postage bill from all the returned mail that came back to me. It took me a week to fix all of it.

2. The wait time for customer service help is completly unaccepable. I am writing this review as I wait for someone to get to me... I have been waiting 25 minutes so far. Once you can get through to a human, the service reps are professional and helpful. You just need to set aside a good hour to get that help. I have started online tickets that disappear into internet space as well so that is not a reliable option.

3. When we switched to the newer database I was told I would have the same modules and report running capabilities as I had for the same price. I do not. I cannot run any reports as I used to do. I will have to spend more money to buy the module I need to run these reports. These reports are basic - percentage of givers in a dollar range, top givers etc).

If you can find a different option please do. I have been working with this software for 3 years and I can't say enough - find something else.

Wish we had another option

Nov 29, 2015
1/5
Overall
2 / 5
Ease of Use
3 / 5
Customer Support

Comments: The Archdiocese of Boston has selected Connect Now (the web based program from ParishSoft) as the database management system for all parishes within the Archdiocese. As one of those parishes, we have been very disappointed with this product. First and foremost, it is extremely slow! Tech support at ParishSoft and within the Archdiocese continually try to make this a customer issue (you need more bandwidth, cleaner systems, etc) but that is not the case, I suspect that their servers were simply not adequately prepared to manage the load of all the parishes required to transition to their product. Secondly, there are so many design limitations and just plain bugs, that we are continually frustrated by lack of functionality (pick a module, any module). I understand that the folks at ParishSoft are working to address many of these issues, but there should be much more rigorous testing of modules before they are released. What was not made clear but what seems obvious now is that all parishes making the transition to Connect Now in the Archdiocese are beta customers paying full price - who does that?! It appears that there is no solid corporate structure in place for Testing and Quality Assurance - at least not one that is evident. This is made rather plain by how calls to customer support are handled. I also learned recently that when a customer calls in to request a new feature or to inquire about the lack of one, that the feature will be implemented with the next release but that sometimes, and here's the odd thing, that feature will result in a limitation for another customer. Is there no overall corporate review process for addressing design limitations and adding new features? Seems a bit piecemeal to me.
We are reminded at trainings about how feature rich the product is but if the features most needed are not working properly, the rest doesn't matter. If you have a choice, explore other options carefully before becoming so invested resource-wise that you can't back out.

Awful

Aug 07, 2014
1/5
Overall
1 / 5
Ease of Use
1 / 5
Customer Support

Comments: We went into this believing that their customer support and ease of use by church members would be reliable. We were sold a bill of goods that are not good. Their ConnectNow system, a series of modules for ministry schedule, online giving, membership census, etc., is cumbersome, not obvious, and filled with bugs. Apparently they rolled it out without testing it thoroughly. We have had to hold hands with too many parishioners to get through it. We are now searching for another system.