ChurchTrac Software

ChurchTrac

4.5 / 5 42 reviews

Who Uses This Software?

Churches looking for a powerful, yet cost-effective solution for member administration and church management. We offer the features that every church needs at a price any ministry can afford.


Average Ratings

42 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $5.00/month
  • Free Version
    Yes
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
  • Training
    Documentation
  • Support
    Online
    Business Hours

Vendor Details

  • ChurchTrac Software
  • www.churchtrac.com
  • Founded 2004
  • United States

About This Software

Our passion is equipping churches to do better ministry. ChurchTrac is a powerful tool that enables you to keep up with your membership, improve communication, and organize your team and ministry. We've included everything you need, including contribution tracking, online giving, child check-in, attendance tracking, budgeting and accounting, congregation access, and much more. Perhaps our most impressive feature is our price. Create a free account and discover why thousands of churches trust us.


Features Checklist

  • Attendance Tracking
  • Built-In Accounting
  • Calendar Management
  • Child Check-In
  • Donation Management
  • Event Management
  • Group Management
  • Learning Management (LMS)
  • Library Management
  • Member Directory
  • Member Profiles
  • Membership Management
  • Multi-Site Management
  • Newsletter Management
  • Online Payments / Giving
  • Pledge Management
  • Volunteer Management
  • Website Management
  • Worship Planning

Product Reviews

Great Product

Mar 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
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Pros: Easy to use, logical

Cons: I hope that someday this software will have the ability for direct deposit for pay checks

Overall: I have used the financial portion of Church Trac for a couple years and find it very easy to use and understand. When there is something I do incorrectly or don't understand help is just a call or email away. Those at Church Trac are good at what they do and are always there to help with a friendly, positive attitude.

Absolutely the BEST Church Accounting Program!

Mar 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: The fact that it is very user friendly.

Cons: I have not found anything I am not completely thrilled about.

Overall: My church is very small and cannot afford expensive software. However, bookkeeping is the same whether large or small. Church Trac is not only affordable and SUPER EASY to use, their customer support is beyond believable! They are prompt and extremely nice and helpful! Whether you are large or small, I HIGHLY RECOMMEND this software!

Recommendations to other buyers: I would just add that they are not too BIG to help the small churches!

A valuable church investment

Mar 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
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Pros: User friendly and great options

Cons: Nothing at this point

Overall: My experience has been nothing but awesome. Lori and Byron have been exceptionally helpful and fill with the Spirit of God. No matter how many times I called questions and advice; my request was graciously replied. When I had surgery, it had been a while since I spoke with Lori and she took the time to call and express her concern and prayers for God's healing. Kudos to everyone! I'm sure the relationship will continue.

Recommendations to other buyers: Every business private or public would benefit from this software.

You HAVE to get this program . . . .

Feb 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: It took a couple 30-day trials to sort of get to know the program. When our church finally committed and bought it, there were aspects of the program we didn't know were there. The Guest Follow-Up Process will enable our Connections team to be more effective. It will prevent our guests from "falling through the cracks". The varied reports are concise and complete, thus effectively saving our budget without "killing trees" just to run reports for various departments. I've not learned EVERYTHING about Church Trac yet, but I know that with the superb Tech Support staff, it won't take long to increase my proficiency and build value for our leadership.

"A Great Product with Great Service"

Feb 23, 2017
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: The ease of entering information for each person

Cons: I would like to see categories in the name screen to help better understand all giving. All giving that is done in my church is not all individuals. We have certain groups and special day for giving.

Overall: Churchtrac Online is a product that all churches should be using. It is easy to use and brings everything to light in keeping track of church statistics. Customer service is prompt and efficient with answering your questions. I truly recommend this product for every church to use.

The ALL-IN-ALL PACKAGE

Feb 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: User-friendly interface and accessibility. From providing SMS, to accounting, online-giving, etc!

Cons: Not sure the best way to explain this con but sometimes a button or feature is available in one area but not in another area.
EX: Adding people either to family or individual from the admin side, no way to add them to a group until they are saved as a person. The groups tab is available above the person's details. However, when adding a person through check-in mode groups is an option to select when adding a person. It would be nice to have groups option like the check-in mode available for the admin side too.

Overall: I'll be honest, this past week was a nightmare! In the past 7 days I had access to 7 demos on church management software. All I wanted was to find the one to meet the needs of the church. After walking away from the computer for a literal 24 hours with 20 more gray hairs, I returned to the computer screen the next day. Within a simple search of the web I landed on the help page of ChurchTrac and within 2 minutes I knew this software would be the right fit!
I was able to see a dashboard that is user-friendly enough my 9 year old could help! I spent that day navigating around the software playing with the reports, groups, attendance and accounting section. Like all software, it's a learning curve. But don't fret, the customer support changed my perspective in their resources they provided with my questions.

I'm glad I had a hands on demo to play with before making a purchase. Save yourself the time and headache on trying the other demos, ChurchTrac is the All-in-All package!

Support Staff

Feb 12, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: The system has all I need to fulfill my responsibilities as Clerk of the church.

Cons: When you write checks, you have to do them one at a time. I would like to mark all I want to print and let it go.

Overall: We are a small church and pay nothing for Churchtrac9. I have used it since July, 2016. It is a very good system. I have contacted the Support Staff on numerous occasions and in my 30 year work history I have never encountered more knowledgeable and caring staff. They go above and beyond to help you. Truly, this is a ministry to them. I appreciate them more than I can say.

Recommendations to other buyers: This is a pretty easy system to navigate. I printed the user guide and it helped a lot.

Perfect all in one solution.

Feb 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
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Pros: Everything! It is functional! It is Reliable! It is nearly everything you need in one place! The best price in the business!

Cons: Interface

Overall: We have used Church Trac for four years with nothing but top notch customer service, reliable functionality, and the best value for the money.

Recommendations to other buyers: Go online for the cloud based version and get it today. You and your team will be happy!

EXCELLENT Customer Service

Jan 29, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
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Pros: The ability to keep track of members, organization spending, accounting, etc.
Customer Service is excellent

Overall: EXCELLENT Customer service. They are super nice and always willing to help me make the software work for what I need. The reporting is great for keeping track of spending, accounting, contributions, event financials, etc. It's also great for communicating with certain groups within our congregation. We are able to group members by their interests and then communicate with each group as needed. The customer service is epic. They definitely work for the user. Thanks to Josh, Lori, and Vernel for taking such good care of us.

Excellent Company to deal with

Jan 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: I love the front page with dates, reminders and notes and all...I know I am really going to like
when I use the message phone, I will love it will show who got it and didn't, having so many complaints, from people at church with the old one, not getting the message, so now I will know..

Cons: I have to get use the giving page, typing in letters, and names popping, on old program names easier to get to, but I am sure I will get the hang of it..

Overall: I have been with Church Trac for years, using the desktop, I just went online version Monday, and with all the excellent help and replies so quick, I was able to get to work with it.
The features I havent' learned the all, but I am trying each day to get on and work on something, and find things on there that is very helpful..
Love the front page with reminders and birthdays coming up, that will be a great help to me since I am in charge of sending out cards and all...
I was hesitant of going online with this, but I took the jump, and glad I did.
If you were to get this program from some one else, it would cost you a fortune, for the price I cannot believe it...
I am sure God is into this company and people working there...

Recommendations to other buyers: I just have to say, it is a great program and the people are great to talk to, and help you out... God is in this program, and I am sure they are Godly people that work there.

Five Stars

Jan 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I have been using ChurchTrac for about a month now and I love it!! So easy and the technical support is great!! Highly recommend this software!!

Simply the Best cloud based Church software there is!

Jan 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: loaded with features - cloud based - easy to use and setup & awesome tech support

Cons: We have found no issues using ChurchTracOnline now for almost 18 months!

Overall: Our church tried a couple other cloud based programs but by far ChurchTracOnline is the easiest cloud based program to use and has so many great features included that it the hands down best choice for any Church. Not to mention what an outstanding value the program is too with so many excellent features from Member access to a check-in attendance Kiosk feature, it can text notifications to members, does follow-up, birthdays, accounting and so much more! They also have super fast tech support and lots of easy to follow "how to's" for getting everything setup. So Blessed to have found ChurchTracOnline!

Recommendations to other buyers: Pick this software to run your Church - it is SO Inexpensive & Awesome!

The ChurchTrac System is Wonderful!

Jan 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: It's ease of use and functionality. Also, I applaud the excellent service provided by the support staff!

Cons: Truthfully, I can't think of any dislikes. Not to sound boastful but several years ago I was a computer systems person myself.... writing and supporting banking systems. I give high marks to the ChurchTrac system and those who are on the support staff.

Overall: Our little church has been using ChurchTrac for the past four years. The system is super-easy to use and provides great bookkeeping controls and reporting capability needed. Contribution statements are a breeze! I highly recommend Churchtrac and would be happy to share my use of the system with anyone wanting further confirmation.

Recommendations to other buyers: It's a great buy and a wonderful help!

Simply Amazing.

Jan 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Easy to use and learn! Very affordable!

Overall: ChurchTrac has been instrumental in our church reaching out to our community. Before ChurchTrac much of my time was spent trying to keep up with a growing church. ChurchTrac has given us a complex platform that helps us manage all areas of our Church Administration. Wonderful Product, highly recommend for any Church of any size.

Recommendations to other buyers: Great program, helps in all areas of Church Management.

Finance Dir.

Jan 13, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: The main one is Customer Support - very quick response.

Cons: Wow - Nothing that I have found

Overall: Never used Church fin. software before. All my questions were answered very quickly. Lorri did a wonderful job. The saw worked fine for our Church. We have not reached the 100 mark but they still treated us like we were paying customers. Would highly recommend trying them first. Customer support is very important so keep in mind they do a great job in support. Hope this helps you make the choice to use them. I should mention before closing even when I messed up they took the time to help me see where I had gone wrong. I will recommend ChurchTrac to small Churches in my area. I think it is great they try to help small Churches by providing the software free (and it is free) to use until they get big enough and have the finances to be able to pay for it.

Ed Tilley

Recommendations to other buyers: Try it you will like it.

Essential for Small Churches

Jan 08, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Tracking of giving, integration with Stripe, online access, low cost.

Overall: We've been using ChurchTracOnline for over 3 years now and have been continually surprised with how quickly new features are launched, the responsiveness of their support team, the overall ease of use, and the comparatively low cost for what they offer. Starting out as a new church plant, we have grown alongside them and hope to continue to do so for many years to come.

Recommendations to other buyers: Would love to see integration with Wordpress or other popular CMS platforms. It has the potential to work well for online communities.

One of the best software programs of any kind.

Jan 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Ease of use yet gives us all the info we need and then some.

Cons: There are no cons that I can see and we have been using it for about three years.

Overall: Exceptional is the one word I think of to describe ChurchTrac. It is very easy to use and anyone with simple beginner computer skills can use it. It gives us all the information we need in very clear and accurate reports. It reduced the time we spent on information gathering by more than 50%. It is amazing what this program can do at such a low cost. I would suggest the cloud version for the most updated version and the ability to pull up information wherever there is an internet connection.

Recommendations to other buyers: Review the website, talk to them and I don't think you will find a better program for the money. In fact, you may not find a better program at any cost period. As you can tell we love the program as we don't need any technical support to help get it to work.

Fantastic Software

Dec 09, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Te ease of learning to use it, and how efficient it is. The accounting always balances.

Cons: Would like to see the ability to customize some of the reports. As of now they have to be exported to be manipulated. Not a big deal for us, but would be a nice extra.

Overall: The software does all that it is advertised to do and more. It is very easy to learn and use.

Most of all, their customer service and support is the best you will find.

I highly recommend the CMS.

Very good software

Nov 11, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: Very good message system and an outstanding customer service.

Overall: Very good software to help out with our daily operations. The message system is great and it's very easy to use.

Best Church Management Software Ever

Aug 22, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: It's easy to use, is great to keep track of attendance, visitors, outreach efforts, giving, etc. Plus, the messaging system is awesome. Also, the software grows along with the church. Pricing is modeled to be affordable regardless of church size or budget.

Cons: It's hard to think of any. I guess not having a native mobile app would be a con. It would be nice to have an app. It can be a little confusing to get the app on the device using the current method, but I figured it out, and I like having access to all features on my phone.

Overall: Our church is small (about 30 members), but growing. Churchtrac has grown along with us, and has become part of our culture. It has integrated into our daily operations regarding visitors, outreach, member attendance, giving, etc. I especially LOVE the messaging system that allows me to print letters, send emails/texts, and even call groups with a recorded message. This system has it all, function, ease of use, and great value. I love churchtrac.

Recommendations to other buyers: Keep up the good work :) Love this software. Our church relies on it for a lot of record keeping and reporting, and it is perfect for our needs.

A Ministry all on its own

May 27, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We left Fellowship One a few years ago because of cost and the extreme learning curve required to use it. When we found churchtrac we were a little skeptical at first. Churchtrac has countered that skepticism with an easy-to-use software and a price that just can't be beat. They're mission of being a ministry for other ministries is obvious from their passion to serve their customer quickly and efficiently. I have been most impressed by how quickly they respond to every question or issue. It's a blessing to find companies that have a desire to serve and walk alongside us and to put that desire above huge profits. We are grateful for the churchtrac family!

Game Changer

May 16, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I would recommend ChurchTrac to any church...of any size. I have worked with Quicken, Quickbooks, Power Church, as well as ACS, and ChurchTrac is by far the most user friendly and easy to use. I now pastor a small church in Salt Lake City. When I first arrived, they were using Quicken. Quicken can be manipulated to work with a small church but is so limited in what it can do. We had somebody using Excel to keep track of attendance. The Financial Secretary created his own Excel spread sheet to keep track of giving, and the treasurer making her own to keep track of the different designated funds.

We were referred to Power Church. We tried for 2 year to make it work (went through personal tutoring from Power Church, and even hired a CPA for a day to help us) but we had no confidence in the software. We continued to use Quicken the whole time and were so afraid we couldn't teach anybody new how to use the program when we didn't know how too. This is not to say that Power Church isn't good in the right setting, but we were clearly not that right setting.

That is when I found ChurchTrac. It reminds me of that little car that is packed with all the technology of the big luxury car. It does everything. In one little program, if I wanted to, I can track attendance, giving, budget, payroll, accounting, spiritual shape of the people, birthdays, calendar events, blast out emails or texts, and so much more. I can do all this through my computer, tablet, or smart phone, and so can anybody else, depending on their permission level who has permission to do so because it is all on a secure cloud. Even church members can have access to the program from where they are to get contact info (Names, Numbers, Addresses) for other members, calendar events, update their profile, or see their giving history for the year. And the best part of this whole program...I set the whole thing up myself for the entire church with no help and have also helped other churches do the same. Their help tab within the program walks you step by step through the whole setup process with pictures and if I have ever needed anything from a personal touch, I always had my issue resolved within the hour. They have been quick and thorough. The extent of what I know about computers is "control alt delete" and "restart". I can honestly say 2 things: If I can do it, so can you, and If you get this program...you and your entire church will love it.

Great program with a doable learning curve.

Apr 30, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments:
The program is straight forward and offers many options to personalize for your particular needs. The key is digesting one aspect of the program at a time. Once you have formed the best plan for your church, then implementation of that plan is afforded by ChurchTrac. As has been our experience, the support team is stellar is responding, explaining and addressing our concerns.

Excellent product

Mar 18, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We recently switched from a program that was costing us $3,000 more per year. With the other program, I would email support and not get an answer until the middle of the night, usually telling me to watch a video. Of course, I had watched the video already, but by the time I would get another reply, another day had passed. Since using Churchtrac, every answer has been within the hour. I am very pleased at the flexibility of the program and most importantly, I do not need a team of tech expert employees to help me figure out how the reports work. It was easy to import our data into the system and we appreciated the free trial! Couldn't be happier!

Easy and simple

Jan 01, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I love the easy customizable reports and the fact that I can leave the math and the trusty calculating up to the Churctrac professionals. And of above all, the price is right, no let's make a deal catch phrases. And by the way, if I call, I may even talk to the Prez or VP. Now that's awesome! We appreciate churchtrac's service for Kingdom building.

Excellent! My team and volunteers love it.

Dec 21, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Great program. We use churchtrac for all of our programs. I have been in ministry for over 20 years and have used the big guys (ACS and Shelby) in the past. As a church planter/revitalizer, I love the quick customer service.
Churchtrac is much easier to use and offers way more. We use it to track people, input finances and as our accounting software. I would highly recommend churchtrac for any church.

Great Customer Service !!

Dec 19, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have used this software for a couple of years now. It has really great features. I like that it has accounting, contributions, and member profiles all in the same software. My favorite thing about this software is the customer support. They seem like family. They are always eager to help me with any issues/questions that might pop up. They are persistent in their problem solving (not that there are many issues). I would recomment.

As a first time user of this software, there were a few issues that I did not quite understand.

Nov 21, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: I could not find, within the online guide, how to use the software to produce the outcome that I wanted. However, with the very able help of Lorri in Florida, she walked me through the process and was extremely helpful and professional in working with me. Most importantly, she was very patient and understood that I was trying to fix a database that had been initially produced incorrectly. I would recommend using Church Trac. More than likely, it would be able to provide the database that one may want. If it's not in the guide, a help desk associate would surely be able to assist.

The principle of the matter

Nov 12, 2015
3/5
Overall
3 / 5
Ease of Use
1 / 5
Customer Support

Comments: I recently contacted Customer Support regarding an issue that I had in the past because I was having the same issue today. Previously the young man in customer support was very helpful and understanding. However, the young lady I dealt with today was not. It took 3 email conversations in order for her to understand my problem, only to conclude that CT would have to charge us $20 to do a simple correction that Administrators do not have the option to do.

I sincerely wish that they would correct this issue so that Administrator level people can fix their own mistakes and not have to rely on CT Customer Support or pay additional monies.

Vendor Response

by ChurchTrac Software on November 09, 2015

Jessyca, we pride ourselves on providing excellent customer service, but we don't always have good news when a customer contacts us with a problem. My understanding is that you entered some contributions and assigned them to the wrong date. That's understandable, mistakes sometimes happen when entering data--but you do have the ability to re-enter the contributions on the correct date. Our developers previously re-assigned some contributions for you in a similar situation as a one-time courtesy--but please understand it requires as much time for us to fix this kind of data-entry problem as it would require for you to correct it. Also, it is difficult for us to know which contributions belong on a certain date, and which ones need to be moved to a new date. We offered to help correct this for you, but this is above and beyond the scope of a normal support request, so there is a modest fee involved. Please feel free to reach out to us again--we're happy to help if we can.

One of the easiest church programs I have used

Oct 18, 2015
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: I worked with another programs for 10 years and hated it, tried Church Trac and could not believe how easy it was to move around in the program. Had a couple of problems, called customer service and they had those problems fixed in a very short time. The price for this program is very reasonable compared to others.

Wonderful and helpful customer service representatives

Oct 17, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I enjoy the software it is very user friendly and easy to teach others to utilize the information. The only con is the payroll once it is setup is not easily changed but the tech people are very efficient and fast with changes.

Fantastic product & service

Oct 16, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have been using ChurchTrac for over 9 nine years. It is a very user friendly program and I like that I can tailor a report to the specific needs of the Pastor/Youth Pastor/Sunday School teacher, etc... I started using the accounting feature this year and was pleasantly surprised what an easy transition it was. I have always received quick and great customer service. Thank you!

Great software and even better customer service

Sep 26, 2015
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Just got off the phone with the Customer Service. I placed a request online and they contacted me in less than 15 min. This is my third time placing a request with them. Each time they have been fast and helpful.
This product will revolutionize how you handle members of your church. I am a leader in a small church and I believe that dollar for dollar this is the best software out there. Don't waste your time and budget looking for what this product already offers.

Excellent company!

Sep 26, 2015
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: This is a truly awesome experience! This database does almost everything I could want it to. The few things it doesn't do, the wonderful support techs have been able to tweak for me. When I can't figure something out I send a help request and have an answer almost immediately. It's easy to use, clean in appearance and very versatile. It's cut at least an hour off my usual Monday database work, and has proven itself very efficient. Thanks for making such a great program!

Their Big Update Ruined it

Sep 25, 2015
2/5
Overall
2 / 5
Ease of Use
2 / 5
Customer Support

Comments: It started out great, with a lot of features for not much money (we are a small church).
They just did a major upgrade to both features and look-and-feel, and it is now much worse: less usability and some features were removed. Their tech support replied to my concerns with the statement that they had many testers and this is what they wanted... Not what you want to say to a customer. They give you very few reports, with NO ability to download data and run your own. They removed an Inflow/Outflow Summary report, which is what you need when submitting grant requests. I was in IT for 30 years, wrote my own church management system in Access (ChurchTrac is also in Access), but I got theirs because it was web-based (which I do like). I am now looking for a new package...

Vendor Response

by ChurchTrac Software on September 23, 2015

Mr Saul, I'm sad to see you're unhappy enough with us that you felt the need to write this review. As we explained to you, many hours went into our recent updates; no changes were made lightly. All the feedback we have received has been very positive, with this one exception. At one time you used our older desktop product, which was Access-based. It did contain an Inflow/Outflow report. However, for the last year you have been using ChurchTrac Online, our web-based product (which is NOT Access-based). CTO has never had this report. Our recent updates actually added several new reports. These updates have also increased mobile compatibility and added dozens of new features. Also, almost every report can be exported to CSV format. I know you're in a small church (we love small churches, by the way) but it's just not practical for a church with more than 50 people to scroll through a list of names when adding a contribution, like you want to do.

Fantastic Customer Service!!!

Jun 14, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have used many different church software companies. From Shelby to Fellowship one and even Church Community Builder. This one may not have as many fancy features but this one by far makes up for it with their customer care. I needed help on a couple of things and they were right there to help, even called me to make sure it was working! I also requested a feature be added and they got right on it!! This is a must have for ministry!!!

ChurchTrac Review

Jan 07, 2014
2/5
Overall
5 / 5
Ease of Use
2 / 5
Customer Support

Comments: I've used ChurchTrac for four years. It is very user friendly and has a ton of features. The one thing I didn't like is the frequent updates. When Microsoft updated Access, Churchtrac followed suit. However, I can't import my ChurchTrac 7 data into ChurchTrac 10 because they are incompatible formats.

Vendor Response

by ChurchTrac Software on September 10, 2014

Hi Gordon, We can surely help you out with getting your ChurchTrac 7 file into the latest version ChurchTrac 9. It may be because you are trying to leap frog over version 8, but please feel free to email us so we can get this done for you. Our email is support@churchtrac.com.