Who Uses This Software?

Churches of all sizes and denominations use Servant Keeper, because of it can be customized and scaled for particular needs.


Average Ratings

  • Overall
  • Ease of Use
  • Customer Service

About This Software

Come and see why more than 25,000 churches have switched to Servant Keeper to manage their ministry. Easy to use and easy to customize with optional cloud technology so you can do ministry anywhere! Join the rest that have discovered how to leverage technology to grow the ministry, increase donations, get more volunteers involved, and reduce the frustration around the church office. It's easy to see why Servant Keeper was awarded the Campbell Rinker Award for User Satisfaction.


Product Details

  • Free Trial
  • Deployment
    Installed
    Mobile
    Web Based
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Servant PC Resources
  • www.servantpc.com
  • Founded 1994
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Features Checklist

  • Accounting
  • Attendance Tracking
  • Calendar Management
  • Child Check-In
  • Donation Management
  • Event Management
  • Group Management
  • Library Management
  • Member Directory
  • Member Profiles
  • Membership Management
  • Multi-Site Management
  • Newsletter Management
  • Online Payments / Giving
  • Pledge Management
  • Volunteer Management
  • Website Management
  • Worship Planning

Product Reviews

Review This Product!
December 17, 2014

Servant Keeper is an excellent Database Management Tool

Overall
Ease of Use
Customer Service

Comments: Our church has been using Servant Keeper for more than 10 years, and we could not be happier with the user-friendly software, outstanding sales support, and technical service. Our salesperson, Bernadette Reynolds, calls us on a regular basis to ask how we┬┐re doing with the program, if we have any questions, and to let us know about training courses in our area. The people at Servant PC are pleasant and friendly and their product is an excellent value for churches of any size.


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Linda Herrera, Parish Administrator at Trinity Episcopal Church

December 10, 2014

What a blessing!

Overall
Ease of Use
Customer Service

Comments: We have been very happy with the whole journey with ServantKeeper! Customer service is amazing and the seminar we went to was very helpful.


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Vicky Murphy at Gold Country Baptist Church

December 09, 2014

New to church databases

Overall
Ease of Use
Customer Service

Comments: I am new to using any type of a database, and Servant Keeper has been an outstanding first time experience! The ease of use is great! We are all very excited here because there are soo many thing that we will be able to do, because of SK. Our church will be able to do many things faster, easier and more efficient. Our salesperson, Bernadette Reynolds, did an excellent job helping us learn about SK, she was very patient and professional. I would highly recommend SK to any church that is looking for a database system.


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Stephanie McGuinness, Office Coordinator/Treasurer at Our Savior's Lutheran Church

December 04, 2014

Just Getting Started

Overall
Ease of Use
Customer Service

Comments: We are just getting started with Servant Keeper in our Ministry. Bernadette has been very helpful and patient with us as we made the decision to move to Servant Keeper.
The Support Center looks like it will be a very useful tool for everyone in our ministry and it is easy to access.


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Judy Buratovich at Celebrant Singers

December 03, 2014

Outstanding Customer Service

Overall
Ease of Use
Customer Service

Comments: It is not an exaggeration to say that Servant Keeper has revolutionized our communications in our church, both amongst staff and with parishioners. We had no problems with set up that the help desk could not solve. it is a very straightforward program to use and easy to customize. I now refer to it many times in a day and as we have the cloud version, one revison to a record updates everyone. My life as the administrator has become much easier and our communicaions more streamlined and professional. I look forward to a long and productive association with Servant Keeper.

We are very, very happy users!


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Gillian Fernie, Administrator at St George's Anglican Church

November 26, 2014

Installation conversation

Overall
Ease of Use
Customer Service

Comments: Lady was delightfully helpful and stayed with me past when she had figured out the problem to make sure I had no further problem.
THanks


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WD Hasty, Minister at First Presbyterian Church

November 25, 2014

Nov. 25, 2014

Overall
Ease of Use
Customer Service

Comments: We called in inquire about purchasing a license for our Finance Dept. to start using contributions. Diana was very helpful and friendly. She was able to answer all our questions and help us with purchasing the license.


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Marcia David, Administrative Assistant at Palm West Community church

November 05, 2014

Excellent Customer Service

Overall
Ease of Use
Customer Service

Comments: I have been using Servant Keeper for 8 years and to this day I still appreciate customer service. I have learned how to expand and utilize the database more every day and there are challenges, but when I call the support desk, my issues are resolved. Wow they are always friendly, polite and helpful. Including the sales representative, when we expanded to include the check in system.

I enjoy working with the database as the congregation grows and ministries change. The fields are user friendly to customize. The reports and queries and extremely helpful.

My challenge is maintaining data consistence with multiple users entering information.


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Vickie Shannon, Receptionist at Ironbridge Baptist Church

November 05, 2014

Kudos for Brandy of the Help Desk

Overall
Ease of Use
Customer Service

Comments: Hi There. This is to send a special acknowledgement for a job well done by Brandy helping me to set up my Servant Keeper 7 in the cloud. I had completed the process properly, but I did not have the correct seat registration code and when I emailed to get it, Servant Keeper did not recognize mey email, though when I signed up via telephone to get my upgrade I asked the customer service rep to change all contact for Trinity Presbyterian Church to my email address. I understand that sometimes things do not happen timely, but it had been a few weeks so I was a bit annoyed that this had nto happened. But the good news is that Brandy took care of everything and I am fully operational now.

Kudos to Brandy for a job well done!

Jane Gentry
Trinity Presbyterian Church
Office Administrator
Client # 139548


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Jane Gentry, Office Administrator at Trinity Presbyterian Church

November 04, 2014

Help Desk

Overall
Ease of Use
Customer Service

Comments: S/K has avery efficient and effective Help Desk! Being somewhat computer deficient, I have always received top drawer service and very pleasant conversation. Many larger companies could learn much from your team. They are ALL great.


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Jim Fry, Treasurer at Church of the Advent Episcopal

October 30, 2014

An awesome product

Overall
Ease of Use
Customer Service

Comments: I have found Servant Keeper to be an absolutely great product. It is easy to use, easy to understand and meets all our needs. More than that, is the help desk. They are helpful to the extreme. But the thing that I am most impressed with is the fact that they speak to me in plain English (not computer speak) and go through the steps slowly so that I can follow them.


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Teresa Martin, Secretary at Victory Baptist Church

October 29, 2014

Great product

Overall
Ease of Use
Customer Service

Comments: After using another program for the past several frustrating and expensive years, we found Servant Keeper. It has been a breath of fresh air. Easy to use, extreme customization, friendly support staff, very well priced.
We are a Southern Baptist Church of approx. 1049 members. Servant Keeper has made our ministry so much easier.


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Mark Fried, Minister of Music/Sr. Adults & Technology at Forest Home Baptist Church

October 29, 2014

Servant Keeper Is Sweet!

Overall
Ease of Use
Customer Service

Comments: I just recently took the training for Servant Keeper Church Software and I was so excited at all the easy changes in the upgrade to "7". I took two new workers with me and they are excited to get started as well. When downloading the upgrade, my computer was so slow I couldn't get it done without help from Support. Brandi was so patient with me and my computer and she got it done, once my computer was working better, in no time at all. I can't thank you enough for your help and all the improved techniques for "friendly" use.


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Cheryl Derdich, Administrative Assistant at St. Mark's UMC

October 28, 2014

Servant Keeper is a Godsend

Overall
Ease of Use
Customer Service

Comments: After using Servant Keeper for just one week, we are very impressed. The cloud is very easy to use and the customizable fields are great. We truly believe Servant Keeper will help us grow our ministry through proper management of data and are excited to learn all the things it can do to help us reach our goals. We appreciate Bernadette's professionalism and prompt replies to our numerous questions as we researched which data management package to purchase. Truly Servant Keeper is a Godsend!


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Camille Carver, Finance Officer at Highway Christian Church

October 27, 2014

Most excellent support help!

Overall
Ease of Use
Customer Service

Comments: Diana was a tremendous help in solving my SK7 recovery problem today! I appreciated her help, especially by her using remote access to "take me out of the loop" and accomplish what she needed to do to return my SK7 to full operating capability. Evidently, the Windows 7 system restore I had to do this morning went to a spot before my recent upgrade and I lost the SK7. Diana solved all that quickly, imported my SK7 back up data, and got me working again on yesterday's offerings like any normal Monday...thank you Diana!! Pastor Pete


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Pete Henson, Administrative Pastor at Eagle's Nest Worship Center

October 24, 2014

Servant Keeper Help Line

Overall
Ease of Use
Customer Service

Comments: Parts of Servant Keeper I set up only once a year and forget what I did last year. The help desk gets me going right away. They make you feel good for asking for help.


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Robert Johnson, Financial Secretary at Glen Avon Presbyterian Church

October 23, 2014

Installation of Servant Keeper for MAC Users

Overall
Ease of Use
Customer Service

Comments: I attended the orientation provided by Servant Keeper and was impressed with the friendliness and logic of the product. When it came to installing the software on my computer, being a MAC user presented a little more of a challenge than I was up to, but a very helpful and patient Help Desk agent was up to the task of installing it for me. At this point, I have only seen others working with the product, but what I have seen gives me confidence that Servant Keeper will make my job as Financial Secretary much easier in the future.


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Marilyn Taulbee, Financial Secretary at St. Timothy Presbyterian Church

October 22, 2014

Created a report for certain zip codes

Overall
Ease of Use
Customer Service

Comments: Learning to set up group reports using parenthesis and requesting certain criteria was a good source of experience and requiring knowledge to set up other reports. The product itself is very useful, but the representative walking me through it was very knowledgable, thorough and patient. The time was well spent over the phone.


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Linda Joseph, Secretary/Volunteer at Bethel Family Church

October 22, 2014

Outstanding service

Overall
Ease of Use
Customer Service

Comments: The install on our home computer went very well, the technical support person was very helpful, friendly, supportive and patient. She was very thorough and anticipated every circumstance. I am very pleased. It works great and will be a great asset to our church, my wife and our church's ministry. Thank you very much!


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Tom Dietzler, former congregational chairman, Rhonda's husband:) at St. Peter Lutheran Church

October 22, 2014

Service Quality

Overall
Ease of Use
Customer Service

Comments: helpful and very patient


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Julia Beckham, Member Services , Coordinator at Living Faith Christian Center

October 20, 2014

Greatly Impress

Overall
Ease of Use
Customer Service

Comments: Servant Keeper is an outstanding tool for any church, whether 300 to 2000 membership. At first, getting use of the system, for a non technical person was a little hard. But once you learn and that including learning as you go, I could not ask for a better system to work with. The Customer Service department is a great group of people. They are never impatient, always courteous and I have never talk to anyone of them who felt like they did not want to be bother. My hat goes off to all of you for the quality of service that you provide. I will highly recommend Service Keeper to anyone who ask and even those who do not. May God forever Bless all of you!


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Joyce Fontenot, Assistant Secretary at Unity Missionary Baptist Church

October 20, 2014

The Best Church Database Software Out There!

Overall
Ease of Use
Customer Service

Comments: I am a pastor of a 1,600 member congregation. We recently looked into several church database softwares such as Power Church, Shepherd's Staff, Community Church Builder (CCB), etc... Compared to Servant Keeper 7 (SK7), they all come-up short.

What makes SK7 stand-out from the crowd are a handful of important strengths: first, the software is much more intuitive than its competitors. This means that your staff will have a much easier time adjusting to it. It also makes it a pleasure to use each day. Second, the database search and maintenance features are top-notch. It does take some time to learn the software's ins-and-outs, but once you do, it's great! Third, the group management component of this software is wonderful. It saves me a lot of time to have the program determine who should be in what group based on characteristics I list in a person's individual profile. Fourth, the customer service is excellent. They made the transition from our old software to this one a breeze, and they have helped us with several minor issues after the big transition.

I really cannot recommend this software highly enough. I close with one last important comment: compared to other competitor softwares, SK7 was the cheapest option! There is an initial cost, but if you calculate the cost long-term, you will find it quite affordable.


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Scott Himel, Associate Pastor at Christ United Methodist Church: Rockford, IL

October 17, 2014

support

Overall
Ease of Use
Customer Service

Comments: I can't say that I know the product very well, but the end users are very happy with it.
The desktop and server installation are pretty straight forward, but when I ran into problems the phone support was excellent as usual. Kelly was right on with it and patient with me until I could get it. I work with support alot and only wish they all could be as patient and help full . The only downfall is it's not a toll free call


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Ron Wallin, IT at Church in the Gardens

October 16, 2014

Very impressed

Overall
Ease of Use
Customer Service

Comments: We called your customer support line 6 times and talked to 5 technical support staff. Everyone of them was very patient with us, answered all our questions, and helped us update our software. We could not have asked for better help.
Ereline and Mary


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Mary Stevenson, Administrative Assistant at First United Methodist Church

September 11, 2014

SK7 is the Best Church Database Software Out There!

Overall
Ease of Use
Customer Service

Comments: I am an associate pastor at a large church. I was asked earlier this year to conduct a thorough review of several church database softwares and select which one was of the highest quality to replace our old, non-functional software. After looking at all options on the market, I found SK7 to be the best of the bunch.

It's design, ease-of-use, powerful search tools, easy-to-use report generating capabilities, group management features, and price all made it stand-out from the rest! I also would stress that the customer service both during the purchasing process and installing it throughout our church was of excellent quality.

I cannot recommend this software highly enough!


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Scott Himel, Associate Pastor at Christ United Methodist Church: Rockford, IL

September 10, 2014

Servant Keeper Review - suggestion

Overall
Ease of Use
Customer Service

Comments: We've been using SK for years now. It is efficient and easy to use. We do very much wish it had scalable fonts (and able to be enlarged with typical windows commands) or even just some font size options built in at the very least. Fonts are VERY small.


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Kim Brown, Asst. to Sr. Pastor at UPC

September 04, 2014

New User

Overall
Ease of Use
Customer Service

Comments: I spent 25 days using the preview. Attended a session to view Servant Keeper with the experts. I was sold. I have been using it and finding great ease at getting the information in. I'm also getting the reports I need. After we have it loaded we will get getting 'seats' for each of our ministry staff.


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Alex Frantz, Administrator at Faith Bible Church

September 02, 2014

User Friendly

Overall
Ease of Use
Customer Service

Comments: This is my first time using the product. I can say it is very user friendly.


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Jackie Delaney, Membership Clerk at Antioch M B Church

August 27, 2014

Inputting Data

Overall
Ease of Use
Customer Service

Comments: I love the ease of inputting data into the system, pulling reports and just retaining information for all aspects of our membership.


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Berniece Miles, Sec. / AP at Oak Gardens Church

August 26, 2014

What a blessing!

Overall
Ease of Use
Customer Service

Comments: I have been treasurer for a small church for many years and have tried to keep the records in Quicken. While it is easy enough to keep track of the money that way, it is difficult to translate the accounting records into contribution letters at the end of the year. Also, notices to select groups of the membership or visitors is more difficult without the use of the Servant Keeper program. I don't know everything this program will do for me, but this is my first year using the program. I am encouraged that I will get more proficient as I have more exposure to the different aspects of this wonderful program.


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M.Kay VanDuser, Secretary/Treasurer at Community Church of PK Lake

August 26, 2014

Good Product

Overall
Ease of Use
Customer Service

Comments: Servant Keeper is rather easy to use, once you have training and works with the database. To me there are several steps to do, in order to complete one task, but once you get the hang of things, it's okay. There should be no fee for customer service, once you have purchased the product. As a whole I like the Servant Keeper and I do recommend it to other people.


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Mary Clinkscales, Church Secretary at Childress Memorial COGIC

August 26, 2014

Updated SK 7

Overall
Ease of Use
Customer Service

Comments: SK7 is so much easier to navigate. My favorite feature is you can update a members information straight from their profile, as it allows you to view at a glance.


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Esther Lopez, Secretary at Lord Of The Harvest Church

August 26, 2014

Purchasing and downloading of product

Overall
Ease of Use
Customer Service

Comments: We are thrilled with the way your company handles purchases of your product. Jon Haley is a wonderful representative and is very helpful in each of the steps. He answered all of our questions and made the decision making very easy.

The downloading of the product was easy when it came to the windows format. The Apple format was a little more difficult but after reviewing we were able to correct and download. Great product.

We like the ease of the programs is wonderful.

Thank you for all of your assistance and for this product.


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Jennifer Barnes, secretary/ at Gospel Light Baptist Church

August 25, 2014

Overall

Overall
Ease of Use
Customer Service

Comments: Once you get familiar with Servant Keeper it is easy to use. your initial data base set up is lengthy, but it is easy to keep is updated. We use our information track attendance, Bible class roll sheets, Care Group lists, and the list is unlimited. I recently updated our version and the newer one is a little harder to get around in, but hopefully I'm adjusting!


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Tena Wilkes, secretary at League Street Church of Christ

August 13, 2014

WENDY- TELEPHONE SUPPORT

Overall
Ease of Use
Customer Service

Comments: WENDY WAS PROFESSIONAL AND PATIENT TO CORRECT WINDOWS 8.1 SK UPDATE AS BACKUP FOR OUR CHURCH!!

THANKS
Glen McCLESKEY


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Glen McCleskey, S K at Lake Highlands Presbyterian Church

July 30, 2014

Love It

Overall
Ease of Use
Customer Service

Comments: I have just started using Servant Keeper and I do love it. After a computer crash and loosing all the church data (over 62 years of information, two months ago), I was devastated. When I called Servant Keeper there was a voice of an angel on the other end. Bernadette Reynolds was so understanding and so very kind to me while explaining the software in detail. If there is a blessing out of loosing all the membership data, it is Servant Keeper.


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Dee Colbert, Adminstrative Assistant at Drexel First Church of God

July 08, 2014

It's a Keeper!

Overall
Ease of Use
Customer Service

Comments: We have ministry that is based in 2 countries and works with a variety of donors and volunteers. We needed something flexible and ministry friendly as much as it was user-friendly. Servant Keeper fit perfectly. We have used other software to track members and donors in the past but often found it too general for ministry purposes.

Firstly, the things we appreciated most was the customer service. They were honest with what the software could and could not do. And the thing we appreciate most was that it was easy to navigate , add donors, place them into families or categories, schedule reminders, and all the other things needed to make it easy to work with those who work with you.

Secondly, there are a few cons, but nothing that was deal-breaking. For one, the three-part structure (Admin, Membership, and Contribution) was a bit unusual at first. but once I started using it, it actually became somewhat intuitive. The appearance of the software could also look a bit more "modern" or inspiring as well, but hey, it works!

We enjoy the flexibility and usability of Servant Keeper. Just knowing it is simple and can do the job easily inspires us to make the most of it. It continues to simplify our operations.


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Jason Betler, Evangelist / Executive Director at The Nations Hope

June 13, 2014

Preliminary review

Overall
Ease of Use
Customer Service

Comments: I am just getting started using Servant Keeper. After about a month of using the Membership and Contributions modules, I am thrilled! I am anxious to get into the details of this program and see what all I can do. It is very user friendly and Jon was extremely pleasant to work with.

I'd like to report back in a few months after I have used it more.

Thank you!


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Krista Baker, Treasurer at Trinity Episcopal Church

May 27, 2014

Servant Keeper

Overall
Ease of Use
Customer Service

Comments: I really like the program and seems to be very helpful at this early stage of the game!


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Kay Sanders, Office Manager at Shelby Christian Church

May 10, 2014

A Blessing

Overall
Ease of Use
Customer Service

Comments: Our church is small and the thought of paying anything over $400.00 for computer software seemed like an expense that we simply could not afford. However, when you consider the ease, convenience and possibilities of what "Servant Keeper" can do it IS well worth the price.

As you shop for church software, remember . . . we serve a great God so don't worry about the price.


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Mary Parramore, Finance at Windsong Christian Center UMC

April 25, 2014

Servant Keeper (SK) meets our needs.

Overall
Ease of Use
Customer Service

Comments: I was introduced to SK seven years ago and have kept current with their updates and now, the new version 7. The program is easy to learn and both pastors and I have found it useful as a directory, a picture directory, and to gather data for reports. The church keeps attendance data for worship, Sunday School, and Vacation Bible School making it easy to run labels and construct "Mail Merged" letters. I also use the contribution module and have found that to be user-friendly as well. It works so well for me, the pastors, and this church, that 3 other churches have purchased it based on our experiences and recommendation. BTW The help desk is excellent!


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Nancy Walters, Office Manager at Pitman United Methodist Church

April 11, 2014

Servant Keeper

Overall
Ease of Use
Customer Service

Comments: Servant Keeper is a dream come true for church staff. Whether you are an administrative assistant or bookkeeper, this program allows you to easily manage your information. It is the most user-friendly church software program I have found. I've been using it for about 6 years. The longer I use it, and the more I utilize the features, the more I appreciate the capacity of this software. This software lets you easily manage your membership data, as well as attendance records, visitors etc. The contribution manager painlessly exports to QB simplifying things for your bookkeeper. I truly believe this is a "must have" for every church. My husband/pastor is always very pleased with how quickly I am able to produce any data he requires. Seriously, Pastors, if you want to really appreciate your Administrative Assistant this April, bless him/her with this software. You and your congregation will be the ones to really benefit.


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Diana Overbeeke, Secretary at Crossroads Alliance Church

April 09, 2014

Wonderful program, ease of usage, prompt customer service

Overall
Ease of Use
Customer Service

Comments: I reviewed several software programs before choosing Servant Keeper. I wanted something that wouldn't be outdated before I entered all the data. I found that navigating the system is easy. Creating reports or sending emails are just a few clicks away. There is so much more I want to do, but it's finding the time to personalize the individual record that's hard. Once that's done I can remind our volunteers that their "turn" is coming up, or send out news flashes that our Easter play is coming up, and so much more. I am excited about all the opportunities I have in using this program. I am so happy with the product. I also started using Protect My Ministry for background checks. I couldn't believe how simple it was to do. A definite plus to the system! I must mention the person who I talked to many many times while investigating the system. She was so friendly each time I called or emailed. She answered all my questions and sent me emails with information that explained things further. Even after I bought Servant Keeper she has been there for me with my questions. She didn't push me off to another department. It's great because I feel like she cares about her job and her customers. I would recommend this product to anyone.


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Kim Hunn, Director of Administration at CrossRoads Community Church

April 07, 2014

Servant Keeper - a Positive Experience

Overall
Ease of Use
Customer Service

Comments: I am the administrator at a United Methodist Church, for nine years. When I started here, the church used a different program which was not user friendly at all. I believe it was 2006 when we switched to Servant Keeper. Love it - we did not regret the switch. It is easy to use and quite flexible. I do not use all the feature, such as Sunday attendance, but very happy with what we do use. We have had several different Finance Secretaries since using this program. They have all learned the system very quickly.

We just updated to Servant Keeper 7, so I am not able to give a clear opinion of the upgrades. What I have seen thus far is very good. The changes are not too difficult to figure out. Upgrading into my existing system went very smoothly.

Some Cons:
When I call for assistance, I often find myself waiting for quite awhile. But once I get through, I find the staff knowledgeable, helpful, and patient. I have not tried going online for assistance - would probably work better.

When pulling out specific groups, I wish for a little more flexibility. The SK7 may give that - have not had the opportunity to check it out yet.


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Clara Layser, Administrator at Fishburn UMC

January 21, 2014

SK7 Upgrade - be careful!

Overall
Ease of Use
Customer Service

Comments: We have used SK6 for a number of years at our church and have been very satisfied with it. My wife is treasurer at our church and at another church where she has been frustrated by their existing, 'clunky' system. Based on her experience with SK6 at our church, she persuaded them to buy SK7. One of the most useful features for entering contributions in SK6 was the ability to scan checks which prefilled the contributors details and helped ensure correct allocation. This feature has not been retained in SK7. Instead it has been replaced by a new feature which utilizes a service with TransModus which allows checks to be scanned and deposited directly into your bank account. However, this service costs $200-$300 per month which is too expensive for smaller churches with tight budgets. It would have made a lot more sense for them to have retained the old option in SK7 in addition to the new option. I can see that the new option could be useful for bigger churches with more substantial budgets. I just cannot understand why the existing users should now be adversely impacted by having the simple check scanning functionality removed.
I spoke to a SK sales rep who seemed to be at sea about why the functionality had been removed. I also did not get the feeling the he was particularly interested in communicating our frustration up the chain of command.

Vendor Response

by Servant PC Resources on July 29, 2014

Andre, First, thank you for using Servant Keeper and for recommending it to others. I'm glad it has served you so well! We have indeed brought back desktop check scanning for V7. The decision was made based on emerging technology that replaced the basic scanners. One correction is that the TransModus feature you mention is billed a few cents per check, not several hundred dollars per month. I'm sorry for the misunderstanding. The benefit of the Transmodus check scanner is that it accomplishes the remote deposit, and can scan up to 90 checks at a time. The other thing many churches requested is online giving that integrates with Servant Keeper, thus eliminating double entry. Not only do we offer that now, but we are able to provide that at a significantly less cost than the other online giving options. Donors can give by credit, debit, or check account, according to the church's preference. Please contact us if you would like to discuss further.


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Andre Leroux, Consultant at Venetia Systems LLC

January 04, 2014

Very Good for SK 7.0

Overall
Ease of Use
Customer Service

Comments: Whatever situations I incurred were quickly resolved. Great product.


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Julia Daniel, Accounting Manager at Sojourn Church

November 12, 2013

Excellent Product and Customer Service

Overall
Ease of Use
Customer Service

Comments: The product is perfect for our Church. We have been a paper and excel spreadsheet Church for as long as I can remember. Since volunteered to be the IT Director for the Church I have finally able to get this product, and huge thanks to Ms. Bernadette Reynolds for her excellent service and support. Our Church is excited and can't wait until we go-live with the product. Praise God for allowing us to see through the work he has in store for us.


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Toly Xiong, Director of Information Technology at Hmong New Hope Alliance Church

November 06, 2013

Servant Keeper

Overall
Ease of Use
Customer Service

Comments: So far so good. The more I learn the more I appreciate the software


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James Basinger, Rector at Church of Our Saviour

June 13, 2013

Office Manager

Overall
Ease of Use
Customer Service

Pros: Very easy to use and navigate around - Love It.

Cons: I don't have anything bad to say about this program

Overall: I would recommend strongly - I already passed info to another church and they will probably buy.


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Janet Phy, Office Manager at St. Paul Lutheran Church

June 13, 2013

It would be nice...

Overall
Ease of Use
Customer Service

Pros: The system is excellent in providing a comprehensive profile for membership and contributions.

Cons: The software needs to be syncable. We have off-site locations where we use the same database management but are unable to sync them together. This causes us to have two systems instead of one.

Overall: Would recommend this system, despite its inability to sync with off-sites. I'm sure this "hiccup" will be resolved in the not too distant future and will be presented to current users without a large financial burden.


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Kirk Hillman, Executive Chief of Staff at Greater Shiloh Church

April 26, 2013

Phone conversation followup

Overall
Ease of Use
Customer Service

Pros: I send an email to S.K. requesting info on child check in resources. I asked if S.K. could send me an email with information. Bernadett Reynolds called me. She gave me the infomation I was requesting as well as ansered all my questions. She took time and helped me to know what would be the best package for our church within the parameters we have. She was very helpful. I appreciated that she allowed me to be an information gatherer and respected that we needed time to make this decision. I was very impressed with how she shared ways we can be upgrading our system with regular updates that are part of our package already. We didn't realize this and are very thankful!

Cons: I requested an email with information on check in services, Bernadett called me instead--but I'm very thankful she did. it was much better and there would be no way I could have received this level of information through an email. thank you.

Overall: Your staff is consistently very helpful!


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Jeanne Anderson, Admin at LakeView Church

April 24, 2013

Servant Keeper

Overall
Ease of Use
Customer Service

Pros: The customer service both by telephone and by live chat (which I prefer) are terrific. Overall, I think the record keeping ability of the software is excellent. I use the membership module daily for information and find it easy and quick.

Cons: I sometimes can not find the answers I need in the manual, but have customer service. If the church could not afford that service, then I would find the manual problematic. I am going to purchase the 2011 revision. I do think some of the newer add on programs are a bit pricey for the average congregation.

Overall: I would recommend this product to other churches.


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Barbara Baker-Davison, Administrative Assistant at Friedens Church

April 24, 2013

FBC Servant Keeper

Overall
Ease of Use
Customer Service

Pros: I am very satisfied with the ease of the program.

Cons: I have no cons. I am very satisfied.

Overall: I would recommend this to other churches.


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Karen Kelsey, Secretary at First Baptist Church

April 17, 2013

Tech Support

Overall
Ease of Use
Customer Service

Pros: The entire crew helped me at some point during the day. And they are all Awesome. They were patience and friendly and kind. Thank you so much to
Sarah, Brandie, Kelly and Cathy.

Cons: no complains here

Overall: 10 out of 10!!


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Julie Murphy, Secretary at Hope UMC

April 10, 2013

Customer Service

Overall
Ease of Use
Customer Service

Pros: I found the help desk staff and technical support staff to be extremely courteous and helpful. I was never made to feel like I was a bother or that they were in a hurry when helping me. They gave me the time I needed and answered my questions and did a wonderful job. I couldn't have installed and restored my program without all their help. Thank you Kathy and Pearl! You are the greatest!

Cons: Absolutely none!

Overall: I would definitely would recommend Servant Keeper. I have used it for years. The customer service and tech support is outstanding.


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Terri Messer, Secretray/Bookkeeper at Liberty Baptist Church

April 09, 2013

Terrible Customer Service/ Product Doesn't work

Overall
Ease of Use
Customer Service

Pros: to few to list

Cons: I was fairly happy with this service until it would not allow me to enter in anymore families into the system. Says I have reached my limit when I clearly am under my limit significantly. BUT My BIGGEST complaint is that they want $50 dollars to even speak to me over the phone about this problem. I can't get any help unless I pay $50. TERRIBLE TERRIBLE CUSTOMER SERVICE. I would not recommend this to ANYONE

Overall: Not a satisfactory experience

Vendor Response

by Servant PC Resources on October 28, 2014

Hi Rachel,Thank you for using SK. We are glad that you have been happy up to this point. To recap your call: We offer a 50% discount on Servant Keeper (Servant Keeper Small Church) to small churches and church plants. This is what your church purchased last year. The only limitation on this version is it is limited to 50 families. You may upgrade to the unlimited database for just $299. Most small church customers do end up upgrading to the unlimited version as Servant Keeper is helping them grow and reach more people. A big benefit of Servant Keeper is the award winning support. While we do allow customers to purchase software without a support plan, we highly recommend having support the first year. It's worth noting that, unlike our competitors, we do not outsource our support services overseas or to third party companies.


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Rachel Wray, Assistant at LWC

November 06, 2012

Secretary

Overall
Ease of Use
Customer Service

Pros: Your support group is excellent

Cons: the establishment of group keeper is still hard to manage

Overall: satisfactory


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Sue Goad, Secretary at Concord Baptist Church

November 05, 2012

Deacon Chairman

Overall
Ease of Use
Customer Service

Pros: We are just getting started. Have not had time to due a true evaluation. We have only entered our membership information. We plan to start entering our financial information within the next two weeks.

Cons: No cons at this point.

Overall: Good up this point.


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Kenneth Duckett, Deacon Chairman at Harmony Baptist Church

October 29, 2012

Great Software/Great Support!

Overall
Ease of Use
Customer Service

Pros: Easier to use than the program I had used for 14 years! The phone tech support is terrific, almost no waiting!

Cons: No cons. This software is wonderful!

Overall: Get this software. It will do all the basics and you will be pleased to discover many more uses as you learn.


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Pastor Marc Unger, Pastor at First Baptist church, Oakhurst

October 29, 2012

review2012

Overall
Ease of Use
Customer Service

Pros: ease if producing reports

Cons: cost of initial program

Overall: Great software & support


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Betty Lee, Administrative Asst at Lakes & Hills Covenant Church

October 22, 2012

Very simple to use

Overall
Ease of Use
Customer Service

Pros: Very easy to use and great help if your not sure.

Cons: For those who use a different e-give program .

Overall: A lot of different fields to use for all of your church programs.


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Kris Cress, financial sec. at Glade Run Church

October 19, 2012

Servant Keeper Review

Overall
Ease of Use
Customer Service

Pros: Lots of user options

Cons: Program is overwhelming at times

Overall: Need Lots of free training and tutorials on the web. We paid for a Webinar and had access for 30 days, but after the 30 days AFTER I had been using it for awhile I wished I could go back and review the training again, because it would have made more "sense"

You have great customer service!


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Kellie Vaughn, Assistant at Brighton Assembly of God

October 19, 2012

Church record keeping at your finger tips

Overall
Ease of Use
Customer Service

Pros: Simple to use. Entry screens are basic and easy to follow. Entry errors are easy to correct. Easy to add new people and catagories while making entries.

Members like how detailed yet simple their giving statements are. Clear format for easy understanding. Multiple options are available for statements to customize to your needs for that moment.

Reports are easy to read in ways that are simple for councils and chairpersons to review quickly and without additional training.

History is quickly accessed and can be used to create an abundance of reports for budgets and church needs.

Webinars are informative and helpful. Don't skip them if at all possible. They open new ways of using the software.

Cons: Pledges can only be tracked per person, not by family, on critical reports. There are ways to work around this by entering the spouse with a zero pledge, but doesn't not quite correct the whole problem there. Not enough con to outweigh all the positive pros though.

Overall: Servant Keeper is a great asset to our church record keeping & daily needs of managing our congregation.

The financial portion of the program is easy to use. You won't need an accountant to make entries & run a vast array of easy to read reports. Accountants will find the complete information they need as well.

The membership manager can maintain a wealth of knowledge about members & visitors. Easy to add & maintain. Reports are simple & can be customized for your specific needs.

Overall, the screens are easy to read, progress in logical fashion & allow even users with basic computer knowledge to be successful & not overwhelmed. More experiences users can customize, optimize & utilize the software is countless ways to suit their needs.

Customer service is friendly, quick access for help & well trained.

Our 3 year history with Servant Keeper has been positive & extremely beneficial to our church. I highly recommend this software for any size congregation.


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Vicki Risner, Financial Secretary at Ascension Lutheran Church

October 19, 2012

Great Product

Overall
Ease of Use
Customer Service

Pros: The ease of use.
I used to design and work with CRMs and other data bases. Servant Keeper is a great example of how it is supposed to be.
Reports and groups features are wonderful. Easy to customize and export into other programs.
The manual is great - great pics, good instructions.

Cons: the price. I wish there was a sliding scale for smaller churches. This is a minor "con." I think the program is worth every penny!

Overall: This is a great product. Very well designed and thought out. I'd recommend it to any church!


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Matthew Teves, Pastor at Sterling Park Baptist Church

October 29, 2010

HSCC 2010 Review

Overall
Ease of Use
Customer Service

Pros: Capability to create reports. Ease of updating and moving names to a new family, etc. The option to print a label/envelope.
I really love the way you can choose a defined category and create reports. Ex. Teens - a report can be generated male/female, grade 7-9/10-12, by age, etc.

Cons: The capability to generate an undefined search would be quite valuable. In regard to printing out reports, I would like to be able to create a report in another form other than a read-only adobe. Sometime I want to be able to cut & paste items and this doesn't give me the freedom to do so.

Overall: We don't really use the financial portion of this program, so I cannot address it.
The portion I do use, I've come to really utilize it in a positive way. Lets just say, I've really enjoyed becoming smarter than the program and been creative in what it has to offer me to do so.

Vendor Response

by Servant PC Resources on October 29, 2010

Thanks for taking the time to review SK :) BTW, Reports can be generated in Word, Html, Txt format in addition to PDF and Email. Look for these options when you click to save a report. Call the help desk if you don't see it. Best Regards, Servant Keeper Team


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Terri L., Secretary at High Street Community Church

October 12, 2010

New SK User

Overall
Ease of Use
Customer Service

Pros: good features. great that it combines membership and contribution management in one.

Cons: import tool was poor - too constraining, didn't allow you to bring in data which you had and then had to rekey. SK writer needs upgrading to do more like utilize text boxes for easy formatting etc. Gui can use some enhancment - a bit too busy.

Overall: good tool but I find myself having to revert back to external tools like Word to do mail merge and other functions that cant be done in SK. So I am still at 1st base .... only now, I have spent hundreds of dollars to replace the data repository that i had been using for free. Not very happy about that.

Vendor Response

by Servant PC Resources on July 29, 2014

Thanks for taking the time to post feedback :) Fortunately, Servant Keeper DOES have built in mail merge capability with the built in word processor SK Writer, so this will make your life much easier. We have some videos on our site demonstrating this. If you have any additional questions give us a call or email. I'm sorry the import tool did not meet your needs. Our records indicate that it does work for hundreds of churches who convert their data to Servant Keeper each month, however that surely doesn't make you feel any better. Please call us and let us help you get the most out of the program. Cheers!


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Brenda Allen, Assoc. Pastor at Faith Christian Church

October 11, 2010

Thankful

Overall
Ease of Use
Customer Service

Pros: Easy to use. GREAT help.

Cons: No cons all good

Overall: No recommendations


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Marilynn Majors, Financial Administrator at Orlando Baptist Church

October 11, 2010

Servant Keeper review

Overall
Ease of Use
Customer Service

Pros: I started out only using the contribution end of the program, then when our secretary left, I have had to learn the membership portion. I caught on quickly the basics and have always received excellent help with the support number we call. I loved the newsletter you began sending. We don't have time to attend a training at this point and we enjoy the tips. We really like the 15 min. youtube video and wish you would do more of those.

Cons: The program is so versatile that it is often confusing. Sometimes there are certain ways that I want to do things, but they are not possible. However, help desks usually has another way around that to get the end result.

Overall: Good Program. I would love to continue to receive the news and tips!


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Renee Neill, Treasurer/Secretary at Aurora United Methodist Church

October 08, 2010

Top Notch organizational/tracking software

Overall
Ease of Use
Customer Service

Pros: We are a mission church of 275 baptized members and I see that there is plenty of room for growth with this software not only in numbers but in features.

Cons: Nothing specific comes to mind.

Overall: I recommend this to churches of any size and denomination. It is very versatile and will grow with us for years to come.


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Jennifer Zeitler, office manager at Faith Lutheran Church

October 08, 2010

Great Product

Overall
Ease of Use
Customer Service

Pros: Easy to use and input/import

Cons: Not enough training for the St. Louis area. Had to wait month before attending a live training session

Overall: I would recommend this software to anyone! Great product


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Cheri Towner, Office Administrator at New Bethel UMC

October 08, 2010

Servant keeper

Overall
Ease of Use
Customer Service

Pros: I am just really starting to use this program but I really love it so far. It is so easy to use.

Cons: I haven't found anything yet that I don't like.

Overall: I would recommend this to anyone that asks me


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Caren Buysse, Bookkeeper/Sec at St. Edward Church

October 08, 2010

Emanuel President Review

Overall
Ease of Use
Customer Service

Pros: It works, the last software we used was not very user friendly. I like the ease of use, example don't like the title or name of a entry just change that heading or title with a right click of the mouse, type in new heading and done. Easy.

Cons: ? What cons ? I have not worked with program all that much, but when I have, I see nothing negitive.

Overall: I highly recommend "Servant Keeper" to any church thinking of an upgrade from an older version or starting over with new software. A+


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Chad Wedell, President at Emanuel Lutheran Church

October 08, 2010

MAKES THE JOB MUCH EASIER

Overall
Ease of Use
Customer Service

Pros: I don't have many programs to compare this to but the program we were using prior to this and the one I learned on made me crazy. SK has made my job much easier and faster. Tech Support is excellent. Program updates are always available and if something is not working right the department that programs always listens and makes quick fixes. This is so beneficial to have a company that keeps their product current and listens to their customer users. Thank you. Gay Bemoll

Cons: Wish tech support was an 800 number
Would like to be a ble to use any of the date fields without having to have a complete date. Sometimes members don't remember the complete date of baptisms, etc.

Overall: Highly Recommend.


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Gay Bemoll, Secretary/Bookkeeper at Our Savior's Lutheran Church

October 08, 2010

User friendly, quality program

Overall
Ease of Use
Customer Service

Pros: excellent program, easy to use

Cons: have not expereinced any problems

Overall: This is a great tool to keep all our information in one place with ability to run various reports.


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Vicky Schafman, Administrative Assistant at Grand Ave United Methodist Church

October 08, 2010

Financial Director

Overall
Ease of Use
Customer Service

Pros: I like the ability to correct contributions after they have been posted.

Cons: Printing contribution letters for Individuals with the same address as their parents can be confusing. And moving members from one class to another can be time consuming.

Overall: Servant Keeper is a great overall church management software. It works well with the Quickbooks accounting program.


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Sherrie Greenroyd, Financial Director at Bethel Christian Center

October 08, 2010

SK Review

Overall
Ease of Use
Customer Service

Pros: System tracks basic information well and is conveniently in one location.

Cons: Making changes in one area does not automatically transfer to other areas, lists, groups, etc. We seem to have difficulty in recalling and/or making changes to Batches once they are posted.

Overall: Would give above average rating.

Vendor Response

by Servant PC Resources on October 28, 2014

Please contact HelpDesk as we would love to help you use these features.


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Todd Barnhizer, Minister at First Christian Church (DoC)

October 08, 2010

Great membership program

Overall
Ease of Use
Customer Service

Pros: It is user friendly and easy to figure out how to set the program up.

Cons: It took us a while to get our information inputed into the system from another membership program.

Overall: I would recommend this program to any church. It is easy to add members and set up groups.


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Jill Sluiter, Administrative Assistant at Le Mars Bible Church

October 08, 2010

Growing Church Use of Servant Keeper

Overall
Ease of Use
Customer Service

Pros: It does exactly what we need it to. It has helped our church grow by being able to keep track of people, who is here and who is not, visitors, etc.
I love the instruction manual. If I need to know how to do something it is really easy to understand. You do not have to be a computer whiz to use the program. It is very easy!!!

Cons: I have not found any

Overall: I would recommend this program to a church of any size.It is very adaptable and will be what ever you need it to.


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Lori Goodin, Secretary at Madison Baptist Church

October 08, 2010

Good Product

Overall
Ease of Use
Customer Service

Pros: ease of use, multi-faceted

Cons: non redundant in some ways (need to update data in more than one site on occassion)

Overall: Good product. Nice customer service people. Salesman not too pushy.


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Chris Cordova, Admin at Bethel Evangelical Lutheran Church

October 08, 2010

very excited

Overall
Ease of Use
Customer Service

Pros: Looking forward to the new program. Seems very easy to use.
The staff at Servant Keepers have been wonderful to work with.

Cons: I am insecure so change makes me nervous

Overall: Great so far


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Donna Schwemley, Secretary at Berea Baptist Church

October 08, 2010

RRCC Servant Keeper review

Overall
Ease of Use
Customer Service

Pros: It's a great system to have for the church, there just needs to be more quility training on the they system

Cons: Not knowing what all it can do yet, and having ran out of free help line.

Overall: Great system to have for the Church. Can do so many things and would recomend it to other churches.


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Paula Gola, Administrative Assistant at Round Rock Christian Church

October 08, 2010

Servant Keeper 6 Feedback

Overall
Ease of Use
Customer Service

Pros: The program is very user friendly and the tech support is awesome - very courteous, patient, and helpful.

Cons: No cons at this time.

Overall: Would recommend this program to churches of any size.


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Julie Reed, Office Manager at University United Methodist Church

October 08, 2010

Servant Keeper review

Overall
Ease of Use
Customer Service

Pros: Ease of use
Reports that can be printed
Variety of functions

Cons: Sometimes cannot format something in the way I would like.
In directory, children older than 18 living with parents, birthdays do not print for some reason

Overall: Highly recommend this product


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Jennifer Jefferson, Secretary at Central Christian Church

October 08, 2010

P. Hinton's Review 10/8/10

Overall
Ease of Use
Customer Service

Pros: I love the ServantKeeper Program. What I have learned from it has been so very helpful to me. I look forward to getting much more out of it in the days ahead.

Cons: I think some parts of it could be a little less complicated or made easier to understand. The Groups Keeper, in particular, could be made easier to understand.

Overall: Overall I definitely recommend it for church use.


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Permilla Hinton, Administrative Assistant at Full Gospel Word & Worship Center

October 08, 2010

GA User

Overall
Ease of Use
Customer Service

Pros: still trying it out.

Cons: still trying it out.

Overall: still trying it out.


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Dalene Jones, Secretary at Gustavus Adolophus Lutheran Church

October 08, 2010

ASCCC

Overall
Ease of Use
Customer Service

Pros: Servant Keeper is very user friendly. Easy to learn and train others to use.

Cons: In Servant Keeper 5 the types of contribution reports are llimited. Sometimes contributors want to know what they have given to a specific fund during a certain period and it would be good if a customized report could be generated.

Overall: The program is a good program and I would highly recommed.


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Mildred Virgues, Executive Secretary at Agape Storge Christian Center

October 08, 2010

MHBC SK Review

Overall
Ease of Use
Customer Service

Pros: robust and powerful searches
understand churches
functionality

Cons: lack good documentation
not alway intuitive
inability to delete members from group
"individual" tab on top toolbar does not work

Overall: address the "cons" listed above
Continue with your exccellent phone support

Note: we do not know the exact date of purchase. the date listed above is a wild guess.


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Terri King, Office Manager at Montgomery Hills Baptist Church

October 08, 2010

Customer Review

Overall
Ease of Use
Customer Service

Pros: Enjoy using and I am figuring out new features all the time.

Cons: Sometimes the way it is set up is not always easily understood. It takes more time to figure out, but once I got it, I got it.

Overall: I've recommended the program to others because of all the great features and reports.


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Pam Hallman, Administrative Assistant at Proclamation Presbyterian Church

October 08, 2010

One Data Base Matters

Overall
Ease of Use
Customer Service

Pros: We used version 5 far too long & were only using the Contributions module on a single PC when I assumed the position in August 2008. We then upgraded to version 6 & also purchased the Remote module for me at home & I began to learn the Membership module to train our office secretary at church on the Host. It made the task of pledges & contributions very simple. It takes no time at all. I can print (to hand out) or email quarterly giving statements based on the members' choice.
The secretary has learned the Membership module & has printed our first membership directory this summer with Blue Squirrel.
The best feature for us is the ability to keep everyone in one database without using spreadsheets or lists for mailings, directories, prayer chains, etc. Previously the Contributions records were updated independently of the Membership Records, which was double work & cause for errors. The profile pages have plenty of data fields for flexibility.

Cons: The church & I use Mac computers so a used PC was donated for the office & I'm using an old PC at home for Remote access.
Although we are using attendance for worship services we have not utilized many of the features yet such as Events. We have not done a picture directory either.
The Pastor has not used it although I set up a user ID for him, when desired.

Overall: I have found the customer support personnel very knowledgeable & helpful. I highly recommendation this church software.


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Donna M Johnston, Financial Secretary, volunteer at Heritage Presbyterian Church

October 08, 2010

Servant Keeper Positive Review

Overall
Ease of Use
Customer Service

Pros: Easy to use and simple to learn.

Cons: Mailing lables - if you choose to sort them by zip code you do not get a secondary choice to sort alphabetically. It would be nice if the labels would sort by zip code and still be alphabetical.

Overall: I would recommend this product to any church office.


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Nanette Awrey, Secretary at Ogemaw Hills Free Methodist Church

October 08, 2010

Thumbs Up for Servant Keeper!

Overall
Ease of Use
Customer Service

Pros: Extremely User-Friendly & Versatile

Cons: None at this time

Overall: Highly recommend Servant Keeper


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Paulette Evans, Administrative Assistant at First Baptist Church of Greenwood

October 08, 2010

FFC Review

Overall
Ease of Use
Customer Service

Pros: Easy to access and get information

Cons: Just began using it so I don't know alot of the steps yet

Overall: Very well pleased with Servant Keeper


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Debbie Bogue, Office Administrator at Farmland Friends Church

October 08, 2010

Servant Keeper Review

Overall
Ease of Use
Customer Service

Pros: Ease of database management for church members, activities, attendance of worship, Sunday school, etc. Ease of posting tithes and printing Contribution Statements. Ease of creating and emailing groups and printing a church directory.

Cons: Adding to an existing group once it's created (unless I've not figured that out yet!)

Overall: Highly recommend this software. I reviewed many software products that were similar and liked this one the best.


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Jackie Metzger, Administrative Assistant at FaithBridge Church

October 08, 2010

Servant Keeper Review

Overall
Ease of Use
Customer Service

Pros: It seems to be fairly easy to use and offers a lot of fields. I also like the contribution side of it. It's fairly easy and you can add notes when entering a contribution which comes in handy.

Cons: Setting up groups can be confusing sometimes. I wish it had a financial side to it with payroll. We currently use Quicken but it does not offer payroll anymore. It would be nice to have everything in one neat package.

Overall: I would recommend it


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Laquita Quinn, Financial Ministry Assistant at First Baptist Church Old Ocean

October 07, 2010

Great software

Overall
Ease of Use
Customer Service

Pros: This software is simple to use and offers reports that can be customized to meet the needs of the different ministries in our church. The contribution module is very easy to use and reliable. Backing it up is simple ensuring safe records when the unexpected happens.

Cons: Creating more advanced customized reports is a little difficult until you are used to the software.

Overall: I highly recommend Servant Keeper. We were so blessed to have the this software program in '07 when our church was burned in the wildfires. The backup was uploaded to my laptop and we were able to access contact information for the people from our church that had been evacuated. We called cell phones made sure people that had been evacuated had a place to stay and were were able to search by address to find people from our church whose homes had burned down so we could help them. It also allowed us to continue church business from my laptop with no lost data while the church was being rebuilt.
This software has truly been a blessing to our church.


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Karen Maples, Finance Manager at LifeBridge Church

October 07, 2010

Helpful Resource

Overall
Ease of Use
Customer Service

Pros: The Server Edition

Cons: It is not online and so it is not easily accessible.

Overall: It is a helpful resource.

Vendor Response

by Servant PC Resources on October 28, 2014

Thank you for using Servant Keeper. You may be interested in our cloud services which allow you to access your data from remote locations and from tablets and smartphones.


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Paige Phillips, Office Manager at Escondido Christian Center

October 07, 2010

User Friendly

Overall
Ease of Use
Customer Service

Pros: Very Ministry Minded - Designed to function easily in a church

Cons: Individuals with different last names than their family are hard to find.

Overall: overall this is a great program


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Melissa Kacer, Ministry Assistant at First Baptist, Church Garden Lakes

October 07, 2010

Servant Keeper Review

Overall
Ease of Use
Customer Service

Pros: -Informational Seminar Helpful
-Informational Webinar Very good.
-Sales person Bernadette Reynolds very knowledgeable, nice, non-pressure, patient.
-Demo for $10 was reasonable and worth it.
-Easy program to use.
-Helpful materials.
-Reasonably priced.

Cons: I honestly can't think of any cons at the moment. I wish I knew about this earlier!!

Overall: Yes, I would definitely recommend Servant Keeper.


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Kim Lowe, Administrative Assistant at Bethel Grace Lutheran Ministries

October 07, 2010

ServantKeeper Customer Support

Overall
Ease of Use
Customer Service

Pros: The folks at ServantKeeper are always so helpful & answer even very simple questions to help.

Cons: Sometimes the wait to get through on the phone takes a while.

Overall: It's terrific!


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Susan Truss, Office Manager at Living Christ Church

October 07, 2010

Invaluable Data Tool

Overall
Ease of Use
Customer Service

Pros: Allows you to organize information, customize lists, generate mass mail, assist in target outreach needs, etc. - quickly and easily.

Cons: Troubleshooting can be tricky.

Overall: Its really the best way to utilize and customize information to your organization's needs. It's also a useful tool to distribute information internally.


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Sharleen N., Admin Assist at Park Slope Christian Center

October 07, 2010

Review for Servant Keeper

Overall
Ease of Use
Customer Service

Pros: Easy to learn. Makes every day tasks faster & easier. My data base is one 1 or two keystroke for finding what I nees. I can store much more info than before.

Cons: I'd like to print more info in the directory than what I am able to now, however that is being worked on.

The dialer does not work on local #'s, however that is also being worked on

Overall: I highly recommend this program to anyone who manages a data base. It is wonderful!!!!


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Dawn Hulbert, Secretary at Grace Community Church

October 07, 2010

Meets and Exceeds Our Needs

Overall
Ease of Use
Customer Service

Pros: This software is extremely user friendly. I've used it for many, many years and have trained multiple coworkers and volunteers to use it when they substitute for me. Our ministers were able to learn it quickly and utilize it often. I especially love the adaptibility of the various fields and have customized them for our use frequently. The tech support is outstanding as well. Everything I have asked for in new versions has appeared in the updates. They are very responsive to ministry needs!

Cons: I don't use this software to track our visitors because our needs for reporting are different from what they have available.

Overall: I have used Servant Keeper for at least 16 years and can't praise it enough. I have been able to produce directories, attendance reports and other reports with ease. I tell everyone that Servant Keeper makes me look good and super efficient!


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Suzanne Dennis, Secretary at Baker Heights Church of Christ

October 07, 2010

Initial Software Survey

Overall
Ease of Use
Customer Service

Pros: It is very user friendly and more well organized in comparison to others I've tried. Help is easy to understand. The contribution page allows you to see what you're doing without having to go to different screens. Customer support exceeds my expectations. You always get to talk to a person rather than research an information database.

Cons: Typing in the words to log on repeatedly is distracting.

Overall: I have tried 3 different types of software for church management. Although they all advertised that they were user-friendly, the others were difficult to understand and demanded that you do things their way. I kept searching for something that was easier to learn and that would meet our specific needs. When I tried Servant Keeper, I recognized that this software would allow me to personalize the entry of the contributions so that anyone who would need to look at the books could understand it. The Servant Keeper experience is definitely superior to other brands I've tried.


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Shirley House, Secretary at Fairland Holiness Church

October 06, 2010

Servant Keepers was an answered prayer.

Overall
Ease of Use
Customer Service

Pros: Posting tithe records are so simple.
Making labels from existing list much easier
People are so helpful and friendly.

Cons: I really don't ave any cons.

Overall: Would highly recomend to other churches.


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Gwen Breinig, Administrative Pastor at Christian Life Center

October 06, 2010

User Friendly

Overall
Ease of Use
Customer Service

Pros: I FIND SERVANT KEEPER EXTREMELY USER FRIENDLY!

Cons: CREATING REPORTS TAKES SOME CONCENTRATION

Overall: I SURE WOULD RECOMMEND THIS SOFTWARE!


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Lo Elam, Secretary at Oak Grove MB Church

October 06, 2010

Servant Keeper

Overall
Ease of Use
Customer Service

Pros: Very good Software for non-profit orgarnization for maintaining member's information and keep track of contribution. Easy to use very little set up time and work well with quickbook program. Price is excellent. Highly recomended

Cons: search of name on this version is not as good as ver. 5. Must be a reaason with file structure???

Overall: Excellent Software


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John Bui, Treasurer/Asst Treasurer at Vietnamese District of the C&MA

October 06, 2010

Thank You S.K.

Overall
Ease of Use
Customer Service

Pros: SK help desk has been my best friend in getting our Database set up. It is shaping up quite nicely. In just a week we had people assigned to Sunday School. Soon after, I was printing attendance history, rosters for Sunday School and much more.

We are promoting a concert 10/22...SK Neighborhood arrived just in time. We looking forward to working through this with Click Books or Report Manager.

Cons: Rosters don't have the option to include "allergies" for our kids. Maybe another version/upgrade ???

Would like to edit 'teacher' on roster to "coach"

Overall: While we have only had our Servant PC database 2 months, I am excited about how far we have come in Managing God's People. This has been an exciting project and I actually look forward to coming to work...go figure!!!


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Ty McCollum, Administrative Assistant at Ypsilanti Free Methodist Church

October 06, 2010

Ready to use!

Overall
Ease of Use
Customer Service

Pros: We found the Servant Keeper program easily accessible from the first day we used it. The help desk is very friendly and useful, as well.

Cons: No cons at this time.

Overall: Very good program for our church's tracking of membership and attendance.


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Liz Koenig, Secretary at Whiting Christian Church

October 06, 2010

Great

Overall
Ease of Use
Customer Service

Pros: User friendly
Easy updates
Great support

Cons: Can't think of any right now.

Overall: For mid sized and small church this is a great product!


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Barb Limbach, Associate in Ministry at Resurrection Lutheran Church

October 06, 2010

Best tool ever!!!

Overall
Ease of Use
Customer Service

Pros: I've only started using Servant Keeper for the a short time but I have been able to use at my church for the past three years and it has been the easiest system to install and use from the beginning.

Cons: No complaints

Overall: I love working with Servant Keeper and look forward to using this product for many years to come.


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Rosemary Grosbusch, Administrative Assistant at Saint Paul Minneapolis District

October 06, 2010

New, but LOVE the service and can't wait to get started!

Overall
Ease of Use
Customer Service

Pros: Bernadette has been above and beyond helpful in our decision making process! There was no "sales" pressure, and she was definitely looking out for what our church needed most.
I am just getting started, but from the demo, feedback, and videos, this will definitely streamline my admin world.
Note: The four stars are only because I haven't fully taken advantage of using the program yet, but look forward to giving a five star rating in the near future. Thank you!

Cons: Would like a 'back' button

Overall: So far, so great! I would highly recommend Servant Keeper just from the customer service standpoint alone. It's a cost effective way to streamline my administrative world, and I see my sanity slowly returning. :)


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Melissa Kirkham, Secretary at Pacific Hope Church

October 06, 2010

Love it but still learning program.

Overall
Ease of Use
Customer Service

Pros: Program has a lot of features.
Program can give you just about any report you would like.
We do like the program.

Cons: Getting the information from people to input in SK and being able to track people/children in a small community for safety, etc (this is our biggest issue).This is not a flaw with SK.

A lot information to learn and a short amount of training. Training should be set up in a hands on setting and for longer than what is currently done for more in-dept learning.

Overall: We do like SK and would recommend the program.


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Debbie Newman, Church Secretary at Union Missionary Baptist Church

October 06, 2010

Learning to move Contributions

Overall
Ease of Use
Customer Service

Pros: I Praise the Lord for your company and your service

Cons: I have NONE

Overall: I would recommend your product to anyone in need


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Terry Doby, Administrative Secretary at Yates Thagard Baptist Church

October 06, 2010

Servant Keeper Critique

Overall
Ease of Use
Customer Service

Pros: I find using Servant Keeper very easy and exceptionally user-friendly. It is designed for use by churches and is not a product that was made for some other use and retro-fitted for church applicability.

Cons: I don't have any complains about it at this point.

Overall: I highly recommend this software for any church. I am not yet in a position to answer questions from others.


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Norma Griffin, Trustee at Fountain Baptist Church

October 05, 2010

ADMINISTRATIVE

Overall
Ease of Use
Customer Service

Pros: HELP DESK is exceptional. they have the knowledge, skills, and abilities to assist customers in utilizing the tool to the fullest.

Cons: NONE--IDENTIFIED

Overall: i HIGHLY RECOMMEND THIS SOFTWARE TO CHURCHES WHO HAVE A VISION OF GROWTH


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LINDA CHISM, ADMINISTRATIVE DIRECTOR at FAITH COVENANT CHURCH

October 05, 2010

Great Software Program

Overall
Ease of Use
Customer Service

Pros: Very easy to install and use. Servant Keeper makes life very easy because of things like ease in going from one program to the next. Ex. Inputting visitor's contributions takes just one stroke and you are in membership inputting them as a visitor to use for contributions. To input the entire church is simple because of the ease in the membership entry program. The program makes it simple to keep track of visitors. Overall the program is very simple to operate and very necessary for keeping the church current at all times.

Cons: I have not discovered any cons.

Overall: Servant Keeper is essential to the church office.


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Linda Shepherd, Secretary at First Baptist Church Yorba Linda

October 05, 2010

So glad we switched

Overall
Ease of Use
Customer Service

Pros: Servant Keeper is much more user friendly than our previous system. Installation and transferring data was without a hitch and well worth the investment of time. We have eliminated yearly contract fees and now have a system that actually meets our needs and is easy to use. We've experienced great tech support to get over our initial learning curve.

Cons: Would like to have training videos available for those who don't have a workshop in their area or so they don't have to wait for training. The sooner all the SK users at a location begin to increase their effectivenes and productivity the sooner they will appreciate the value of SK and truly use the product as designed. Short individual modules by topic would put this over the top.

Overall: We are very glad that we chose Servant Keeper as our Church Management Software.


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Bonnie Robak, Executive Director at The Gathering Church

August 16, 2010

Servant Keeper Software

Overall
Ease of Use
Customer Service

Pros: At this time this software handles our Church needs.

Cons: Don't have one at this time.

Overall: We would recommend the software for Church users.


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Betty Mills, Admin. Assist. at Scott Memorial UMC

August 12, 2010

SK meets all of our ministry needs!

Overall
Ease of Use
Customer Service

Pros: We switched to Servant Keeper about 16 years ago - what a great move that was. This software is by far the most user-friendly.

Cons: There is absolutely nothing negative to say about this software!

Overall: I would and do recommend this ministry management software to any church seeking to be more efficient.


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Teri Kilpatrick, Admin. Asst. at Valley Forge Baptist

August 12, 2010

Positive Experience With Servant Keeper Help Desk

Overall
Ease of Use
Customer Service

Pros: The Servant Keeper Help Desk has been very helpful to me over the years of our use of Servant Keeper. Whenever I've had a problem, I've called, and the problem was solved quickly and very understandably.

Cons: No cons. Servant Keeper meets our needs.

Overall: Although we do not use many of the features of Servant Keeper because we are a very small church, I would recommend it to other potential users.


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Dorothy` Feely, Treasurer at Unitarian Universalist Church of the Restoration

August 12, 2010

Love it!!

Overall
Ease of Use
Customer Service

Pros: It is just great. Love It.

Cons: when people go by a nickname, when you put contributions in you have to know their real name to put it in.
Also when you have children with a different name than their parents it is hard to find them.

Overall: All churches need this.


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Sandra Graber, Bookkeeper at Spring Creek Baptist Church

August 11, 2010

Awesome Program

Overall
Ease of Use
Customer Service

Pros: EVERYTHING! We switched over from Power Church and SK is alot more user friendly and easier to find information and in a more timely manner.

Cons: The only thing I am wondering is if when you change an address for the Head of Household, is there a setting that will automatically change the whole families address instead of changing them each one by one?

Overall: I would surely recommend SK to anyone that is looking to purchase a church soft ware program.

Vendor Response

by Servant PC Resources on August 11, 2010

Yes, in system preferences the default is set so that if you make a change at the family level, it migrates those changes to all of the family members (i.e. address and phone would be the most common for these types of changes) THANK YOU for your review!


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Angie Berrian, Secretary at Milton First United Methodist

August 11, 2010

Back Again!

Overall
Ease of Use
Customer Service

Pros: I used SK at my old job and now 4years later have the honor of using it again. It does what it says it will do. Great product.

Cons: none that I have found yet!

Overall: Highly recommend


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Virginia Gadsby, Children's Outreach Director at New Lebanon Community Church

August 11, 2010

Servant Keeper Review

Overall
Ease of Use
Customer Service

Pros: User friendly and easy to learn. The support has been helpful and courteous.

Cons: Report module will not allow selection of individuals or families to send emails to or for other needs. Small group selections need to be improved upon. Having used Shelby, their reports area is more advanced.

Overall: We have enjoyed using SK compared to our previous data program because of its ease of use and supplies us with our current data needs.


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Brenda Holmes, Admin at Christlife Church

August 11, 2010

Meets Needs of Church

Overall
Ease of Use
Customer Service

Pros: It meets our needs so far.

Cons: Problems with moving from one line to another. Freezing!

Overall: Very Good......still learning how to use it.

Vendor Response

by Servant PC Resources on April 25, 2012

Deborah, problems moving from one line to another is not a known issue. It may be due to another program using the majority of your system's resources. Please call us so we can help you more with this. Thank you for using Servant Keeper :-) !


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Deborah Koerner, Administrator at Cross Creek church

August 11, 2010

if I was better on the computer, it would have 5 stars in every category!

Overall
Ease of Use
Customer Service

Pros: Plenty of user-defined fields
Competitive price
Support is awesome

Cons: Any cons I have are based on the fact that I work for a campus ministry as opposed to a church, so our needs are a little different.

Overall: Awesome! The support is amazing--they never get tired of my calls and they stick with me until we've figured everything out. You don't find help like that very often!


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Valerie Mitchener, Administrative Assistant at Ball State Christian Student Foundation

August 11, 2010

New to Servant Keeper

Overall
Ease of Use
Customer Service

Pros: I'm fairly new to SK. But have talked with Sales Rep (Bernadette) and help desk people for months leading up to purchase. I'm very happy with most everything. Especially the ease of contacting help desk. Although some of my questions weren't always resolved, They are always available when I need them. And are patient. I also LOVE that you have a working chat feature. I'm still working on adding information into the system. So far it's working well.

Cons: Haven't been able to resolve one technical issue yet relating to "the publisher not being able to be verified." Apparently it's because I used microsoft. The Help desk doesn't seem to readily have the answer. I was told to check into the user forum. Although I think I need to press the issue more with help desk. They've informed me that an IT person on my end will need to work on this issue. I'm hoping the help desk can work to have more of an answer for this problem in the future. Since apparently it's a common one.

Overall: Excellent. I'm very pleased with all aspects of SK. I mainly switched because of the Customer Service. That is number 1 in priorities for me.


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Kyra Springett, Church Office Administrator at Park Presbyterian Church

August 11, 2010

Enjoying SK6

Overall
Ease of Use
Customer Service

Pros: Very user-friendly, great at searching and doing reports

Cons: Doesn't easily allow us to take attendance separately for two different services.

Overall: I would recommend Servant Keeper to most churches looking for an easier database system.


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Charissa Shull, children's ministry director at Peninsula Bible Church

August 11, 2010

Living Faith Church Secretary

Overall
Ease of Use
Customer Service

Pros: We love the features of Servant Keeper - it helps us keep our church member's information together and organized in a simple and clear way. I'm also excited about being able to put together a church directory for all our members!

Cons: I am not aware of any cons at this point in time.

Overall: I would definitely recommend this software to other churches!


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Becky Anthony, Secretary at Living Faith Church of Milesburg

August 11, 2010

Servant Keeper

Overall
Ease of Use
Customer Service

Pros: webinar when we first purchased was a great help
help desk talks my language

Cons: only installed on one computer

Overall: great reports for membership and attendance

Vendor Response

by Servant PC Resources on August 11, 2010

Servant Keeper can be installed on as many computers as you want, even on a network, as it is licensed to the church/organization, not per installation. If more than one person wants to access the data simultaneously on the same network you can purchase a concurrent user license for a nominal one-time fee. THANK YOU for your review :)


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Debby Hansen, secretary at First Presbyterian Church

August 11, 2010

Servant Keeper Review

Overall
Ease of Use
Customer Service

Pros: I had worked with it at my previous church position and I liked it so well that I asked for it at this church!

Cons: The cons would be just a few things that I wish it would do that it won't. I don't like that you cannot enter just the month and year or just the year on salvation and baptism. Many people do not know the day.

Overall: Overall, I would highly recommend Servant Keeper


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Nancy Keller, Office Administrator at Berachah Baptist Church

August 11, 2010

Great tool for ministry

Overall
Ease of Use
Customer Service

Pros: The program is very easy to use! I love the fact that all the information is in one place and ready to be accessed immediately!
The extra fields are nice, because we can somewhat tailor the program to what we need!

Cons: Only one person can use it at a time, unless you are networked.
For our needs, some of the fields are not necessary and fields we actually use are not listed (see pros).
Some of the technical help, wasn't helpful.

Overall: I would recommend this program to any one who needs a great, easy way to keep up with the people in their ministry and church.
I highly recommend getting the book (if you are a visual person).


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Vicki Nichols, Office Administrator at Shreve Ministries

August 11, 2010

Perfect for the Non-Computer Person

Overall
Ease of Use
Customer Service

Pros: We LOVE Servant Keeper. Super easy to use....even if you are not a computer person. From mailing labels to attendance tracking, it has made our life so much easier...and you just can't beat the price. With the other software we were using, we called technical support several times a month. Since we've switched to Servant Keeper, we called once....we when were making the switch. Great product!

Cons: The only problem we've had is with attendance. When running the reports, the reports only show who has been at church....not those missing. A little confusing at first, but we've figured out and are working around that!

Overall: I would recommend this for any church looking to track attendance and contributions.

Vendor Response

by Servant PC Resources on August 11, 2010

There is an absentee report that is very helpful for follow-up. The HelpDesk will be happy to show you how to merge this report with your follow-up letter. THANK YOU for your review. :)


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Glenda Sullivan, Secretary at Kingsway Christian Church

August 11, 2010

Jackie Wilkerson, District Secretary

Overall
Ease of Use
Customer Service

Pros: Servant Keeper is very user friendly and is excellent for any church type operation. We are using it for record keeping with our ministers and churches of the state of Tennessee.

Cons: We feel tech support should be for a longer term when you first purchase the software or when you purchase an update.

Overall: We would highly recommend Servantkeeper for any church, church organization, or group that wants to track various catagories and groups with significant profile requirements.


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Jackie Wilkerson, District Secretary at Tn. Dist. United Pentecostal Church

August 11, 2010

Meets our needs

Overall
Ease of Use
Customer Service

Pros: I like the picture directory capability, and the ability to customize the profiles.

Cons: I haven't used it enough yet to run into any serious problems. . .

Overall: This is a good database for our small to midsize church.


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Danielle Glen, Secretary at Harvest Fellowship

August 11, 2010

First Review

Overall
Ease of Use
Customer Service

Pros: To date everyone has been more than helpful, informed, and encouraging.

Cons: None as of yet - just starting.

Overall: Will be happy to add comments/recommendations as we get in to the program.


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Linda Stone, Office Administrator at Glen Avon Presbyterian Church

August 11, 2010

So simple and easy!

Overall
Ease of Use
Customer Service

Pros: So simple to add things, change fields, find people, send bulk email, mailings ect... To up date the sunday school roster was so easy I thought I messed it up! Everthing is so easy to use and navigate through. I do get my job done in half the time! I LOVE IT!

Cons: The only thing I can think of is adding our people to it. Being a new user and having to put our whole church in one at a time and then adding the sunday school classes seprately in groups not hard just repetitive. But that is it!

Overall: Buy it! You won't be dissapointed!

Vendor Response

by Servant PC Resources on August 11, 2010

We have an import tool for users who have an existing database so that re-keying information is not necessary. THANK YOU for your review :)


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Sabrina Slimmer, Office Assistant at Independence First Church of the Nazarene

August 11, 2010

Very easy implementation and ease of use.

Overall
Ease of Use
Customer Service

Pros: Windows based. Easy security implementation.

Cons: Should have purchased it sooner!

Overall: Recommend the product to all churches!


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Ray Miller, President at Beautiful Saviour Lutheran Church

August 11, 2010

Wonderful tool.

Overall
Ease of Use
Customer Service

Pros: Ease of use, keeps us organized.

Cons: No IPhone App.

Overall: I recommend this and have recommended SK.
It is almost as if pastors and secretaries designed this product.


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Jason Jordan, Pastor/ Founder at Love of Christ Ministries Inc.

August 11, 2010

FUMC Warren Review

Overall
Ease of Use
Customer Service

Pros: Easy to install, ease of use, Groups Keeper, nice directories, Contributions ease of use, Contribution reports are great, all of our needs are in one software

Cons: Pay for customer support, no back button, individual edit of profiles

Overall: Really like the software, easy to use, one software for all the needs of our church


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Amy Tingley, Office Manager at First United Methodist Church of Warren, OH

August 11, 2010

Since 1997

Overall
Ease of Use
Customer Service

Pros: I bought Servant Keeper in 1997 because it was the most powerful most affordable church management system. I bought it for the same reason while in two other churches and I helped my local denominational office purchase it as well.

Besides the affordability, the best feature is that you can customize any of the fields to your on situation or church. This gives you freedom to create groups, searches and the data any way you need or want. It is THE best way to email any small group or your entire membership.

I would recommend Servant Keeper to any church for managing their memebership data without hesitation; it is simply the best on the market.

Cons: Because S/K is so powerful, it can be a little over whelming at first, but anyone can learn to do the basic functions quickly, even if they are not strong in computers.

It is a little difficult to manage with multi-users in multi-locations. We have volunteers using it and sometimes in their home. I wish there was a backup system that could be use over the internet some how. This is my only complaint, but we have found a work around to solve this issue with us.

Overall: It does matter if you are a small church with limited staff or a large church with multi-users, Servant Keeper will simplify your data management in every way.


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Buddy Lamb, Pastor at Schomburg Road Baptist Church

August 11, 2010

Awesome software

Overall
Ease of Use
Customer Service

Pros: User friendly - great support staff & sales staff. Child check-in is are great tool for security in our church.

Cons: Can't think of any - REALLY!!!

Overall: If you are setting up a data base for assimilation for the first time Servant Keeper is your FIRST choice. Hands down.


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Ed Gornall, Frist Impressions Director/Web Servant at Thursday Church

June 18, 2010

Great Product

Overall
Ease of Use
Customer Service

Pros: Servant Keeper is very intuitive. I was able to start using it before I read the documentation or watched the webinar. (Not that I recommend that to the other users.)
I love the flexibilty of being able to change the names of fields and add and delete items from the drop down lists.
The offsite contribultion tool is wonderful. It allows our volunteer people to work from home, which gives them the flexibilty they need to work around their jobs and other life commitments.
The Check-In module has transformed our church. By using it to check in children for Children's Church, we are able to collect information about non- members when they first attend Citadel and reach out to them through other ministries.

Cons: Can't think of any.

Overall: I would like more "extra fields" and "extra lists" on the Profile page.(I'm greedy) so that we can organize better and devote the "More Info" page to a single category of information.


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carol Brown, Office Manager at Citadel of Faith