Church Community Builder

4.5 / 5 31 reviews

Who Uses This Software?

Church leaders. Whether you are on staff or a volunteer, we provide tools to make you more effective. Church plant or a megachurch, our all-in-one software helps you reach your ministry goals.


Average Ratings

31 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Free Trial
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Church Community Builder
  • www.churchcommunitybuilder.com
  • Founded 1999
  • United States

About This Software

Church Community Builder is a cloud-based church management software designed to empower leaders to be more effective and grow disciples. Our user-friendly church software helps you create effective, organized systems and processes that you can access from anywhere. Features include check-in, contribution management and online giving, forms, volunteer management, guest followup, metrics dashboards, mobile apps, and much more. We also provide software implementation coaching to help you succeed.


Features Checklist

  • Attendance Tracking
  • Built-In Accounting
  • Calendar Management
  • Child Check-In
  • Donation Management
  • Event Management
  • Group Management
  • Library Management
  • Member Directory
  • Member Profiles
  • Membership Management
  • Multi-Site Management
  • Newsletter Management
  • Online Payments / Giving
  • Pledge Management
  • QuickBooks Integration
  • Volunteer Management
  • Website Management
  • Worship Planning

Product Reviews

The Best Thing To Happen To Us In Years

5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: We had used Shelby Systems (in-house server based) for almost 15 years. We had a few long term employees who could get information from Shelby. We knew we needed a new, more user-friendly approach that allowed every member to interact with their own data, their group data, and their own giving information. We chose CCB and it has turned out the be the Best Thing That Ever Happened To Us.

Pros: The ease of conversion and setup 24/7 individual member access to their own information and to groups that they belong to On-line registration, check-in, and payments Simple, easy online forms generation and publication Supports mass mailings through a fairly robust mail-merge feature

Cons: Some functions within the system are still maturing (e.g. While the forms and mail-merge preparation support limited graphics, they cannot compete with specialized tools such as Constant Contact, etc.)

Recommendations to other buyers: When you start up, we definitely recommend investing in coaching. It is money well spent.

Easy to use, Easy to work with!

5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: I have had nothing but a great experience with CCB. They are quick to help us with questions or issues and are always looking for ways to better the software platform.

Pros: It is very easy to use. I like the organization of the platform as well as some unique tools. The forms are great and we love the ability to message and even "twext" our members.

Cons: There isn't a financial package for the accounts payable side of our church.

Recommendations to other buyers: Be sure to give CCB a chance. Look into their product and you will find a user friendly experience. You will be able to better connect with the people who come into your church, and with that better further your Kingdom work!

The Closest Silver Bullet We've Found

5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We have cycled through multiple database solutions over the last 10 years, but CCB has set a record by being our solution of choice for the last 6 of those years. Ease of use, great report writing and data mining, amazing customer service, and great value for the dollar have headlined our reasons for continuing to be a very satisfied customer. We have 5 campuses, so the multi-site functionality is also helpful. Almost every desire by our staff to go "off the grid" and use another type of software for their particular function (facilities, events, etc.) ends up being met by CCB plus a little education on our part about what CCB is capable of - there is still a lot we haven't discovered yet, but CCB stands at the ready to help us take our next steps whenever we say go. We are happy CCB customers!

We love CCB!

4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We are a church that has a K-12 school, creative arts studio, cafe, and our structure is small groups. We are preparing to open another campus. CCB is the tool that keeps us in sync, allows the focus to be on people and relationships, but keeps the data and processes we need to ensure things don't get missed.
Staff use CCB for givings, calendars, communications, scheduling, attendance, resource/room booking, forms for registrations, processes, database and reporting, etc.
Volunteer leaders also use it for group communication, attendance, consolidation process, etc.
And many in the congregation use it for community communications, subscription to personal calendars, registrations for events, etc.
We have been using it since 2009.
We love the many options and flexibility that allows us to "do church" how we feel called to. Because it seems like an extension of what we do and they see value of what it will do for them, most use it.
CCB staff are really very supportive. When I have a question or think there may be a glitch/bug (often it is me!) submitting a help request is always a positive experience. You quickly get back great suggestions or assurance it is being passed on to a higher level. I also learn almost daily something from the great community of other churches using this tool from the forum where they share best practices, tips/tricks.
CCB is responsive to feature suggestions/requests. There is continual improvements and new releases are an exciting time for us.
So, with all this love, why only 4 stars?
First, we are a Canadian church so have not found a perfect solution yet to fully integrate our online giving and form payments. We also have to do a little extra work to produce CRA approved charitable giving receipts. The financial aspect is complex and I know there is continued work by CCB to find partners that may make this more possible.
The second is that a small portion of our volunteer schedules (worship team and media team) have now moved to a different tool that allowed them to more easily view who was scheduled on their mobile devices and combined with making our service plans more accessible. I was sad when that transition took place but I also understand not one tool can be the best at every area ... but CCB has taken the prize for us in everything else -- and I am confident will continue to build and improve even further what is an amazing tool.

Great product - designed BY church people FOR church people

5/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support

Comments: We can't imagine life and ministry without CCB. Love the product and their passion for ministry.

Church Community Builder is great!

5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: We have used other software (like Fellowship One) in the past and have found CCB to be a really strong software. There are certain functions/features that don't work as well as they could in our context. Also there are bugs from time to time. But what we love about CCB is how incredibly responsible and thorough their Care Team is. Also we are very impressed by the development cycle speed and how the organization listens to suggestions from the churches and implements them. It is not a perfect product but we are confident is the best we could find to suit our needs!

Great Church Management Software

4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: Church Community Builder is a great management software that incorporates all our church information in one platform including financials which can be accessed by anyone online. The system is very intuitive and has great training videos. Implementation is extensive but sets you up for great success upon the launch, I would highly recommend the implementation/coaching for everyone. Customer service is excellent and the online chat feature for assistance is a huge benefit, we use it often to ask various questions from "how to" and "whats the best practice".

Best Church Management Software Around!!

5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Church Community Builder was a game changer for our church. They exist to help strengthen the church and give tools to help us better equip and be more effective in reaching those for Christ and making disciples. You are not treated like another number but an actually partner in crime. After having experience in using many different church softwares in my time of ministry, I can say this is the best church management software around. This is extremely user friendly. Some of our favorite features are the easy to use children's check in and process queues. I can't stress enough how important it is to have clear processes and the next step for each individual person in your church. CCB processes helped us see where everyone is at in which classes they have attended, what their gifts are, and where they are at on their spiritual journey. I am more than happy to connect with anyone who is looking for a church that has experience with CCB.

Amazing

5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have used several different church software applications. Church Community Builder is by far the best company out there. I have been using them for 7 years and love the program. It does everything- finances, groups, a comprehensive people data base, needs, giving and more.
All of our community groups use it for communications and attendance and the needs group for potluck and snacks. They love having a color picture directory that they can personally update.
Our security team and children's ministry teams use the scheduling each week and love how easy it is to use.

We have looked into other companies over the years to see what they have to offer- almost switched once, because they made the program look so good- but now that company is going out of business.
If you want amazing support, and a tool that can be used for almost every aspect of church life- I highly recommend Church Community Builder. Karen - Springs Church

It's changed how we do church

5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Adopting CCB from our other "outdated" system, was a great decision for our church. We wanted to put more control in the hands of all the staff members, our pastors and the congregation, by having a user friendly, online system.

Behind the scenes, it has allowed our staff to connect better with congregants. From a lay leader perspective, it has opened up a more efficient way to communicate and invite new people into ministry. Many of the congregation are not actively logging in to the system, however, they are users by the sheer fact that they are receiving messages, mail merges, needs, etc. They are able to view communication that stems from CCB to their email, without having to log in to the system.

There have been some glitches within the system, but we have found that the CCB staff is very attentive to fixing and improving things on a continual basis. There hasn't been anything majorly wrong that has upset our daily usage of CCB and anytime we call the help desk, they are incredibly kind and efficient.

Overall, we are very pleased with CCB.

Amazing - The most complete software program for churches - I wouldn't use anything else

5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have worked with many Church Software applications for over 16 years. Church Community Builders has by far the best customer service and the best over all product for the church. You not only will have a complete database for your members, but groups - which some other companies don't offer, check-in and a complete accounting receivables program that is very easy to use.

The mobile login-in is great and is used often by our Pastors and attenders. The "Needs" for groups is used constantly for Meals ministry, Visitation, potlucks, sign ups for events, and many other areas.
We are having a Church Easter party and within hours of putting the need to the church we had over 100 sign ups.

We are going on our 8th year with Church Community Builder and will have a long relationship with them in the future.

If you have any questions about the program or would like to use me as a reference, I would be excited to talk with anyone considering adding this to their church.

It made things harder

1/5
Overall
1 / 5
Ease of Use
2 / 5
Customer Support

Comments: I loved the idea of the system. We were looking for a system to help stream line our processes. This system made things harder for us. It seems you need to hire a staff member just to manage the system. Maybe this product works better for larger churches, I am not sure. Just trying to send an email is difficult. Our staff is on the verge of revolting and just not using the product. I would consider us to be a tech savvy church but this system made simple tasks really difficult.

Pros.
-I liked the forms. We used them a lot.
-Process ques have potential.

Cons.
-You have to know HTML code to send an email. When you click "Get Help" it sends you to a site to learn HTML
-Getting your Kids Check in is difficult. Trying to figure out how "Attendance Grouping" works and them explaining it to staff is a pain. We are still have issues with it now that we have two services.
-Just trying to put a picture on the front page you have to link it to an off site account.
-Getting members to log in for the fist time is complicated. It cannot issue an automatic user login.
-Twexting??? Trying to get people to go to their profile and add their mobile carrier to get text is hard to explain.
-If you ask for help on-boarding your staff they want to sell you a coach. I was hoping for some webinars or something.
-Online giving through the site is very hard to figure out how to enable. We use easytithe and haven't been able to integrate it to our CCB site.
-Both of my contacts when we first joined a year ago have left the company or something.
-Expensive compared to some of the newer systems

Vendor Response

by Church Community Builder on October 18, 2015

We're sorry that you had the negative experience that you are sharing here. One of the things that was shared with us but wasn't included in this review was that there was a lack of "time and knowledge to train everyone in using this system". This can easily be the situation for a church plant when resources are limited. We offer an online test drive during the evaluation period and give access to all help files and training videos so that a church can address the 'user friendliness' of it and even train on parts of the software before they ever sign on with us. We feel that is a key part of the evaluation process so that there are no surprises. I'm sorry that there wasn't more time to evaluate the software before the decision or more time to learn it after the decision. Either of those changes may have resulted in a different decision and experience. With that said, we're truly sorry for this 'detour' and pray that you find the right software for your church's needs.

Excellent Balance of Functionality and Simplicity

5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Church Community Builder is excellent for small to large churches looking to manages everything related to Individuals and Growth. For the Church it also allows distributed management of information by Lay Leaders and designated volunteers. Additionally it gives the congregation a level of self service to maintain their family records, download giving statements and register for events. For Facility and event planning it has a comprehensive suite of tools to manage event, room and resource requests. This tool covers all the major needs of any church but then takes it one step further and allows the ease of growing your church into a multisite church.

Regarding Updates I have yet to see any company so aggressive at updating their software as Church Community Builder. They embrace the Scrum method with new features and updates on a routine release schedule typically giving 4 - 6 major updates per year all based on user feedback. Customer service is limited to a select number of individuals at your organization to minimize excess support requests, but that has allowed them to respond quickly and effectively when issues arise. We have been live with Church Community Builder going on a year and have seen positive response from staff and the congregation.

The only Negative or what could be seen as a negative is if you are the type to do heavy customization to your software solution to change the look or build add ons they are a little weak in this category as of the writing of this post. They do have an API and the ability to build custom reports with (zero sql) but both are still needing further advancement to have more depth and breath of features. If you are not a programmer then this negative shouldn't affect your decision.

NOT worth your money

1/5
Overall
1 / 5
Ease of Use
1 / 5
Customer Support

Comments: This program is not user friendly. We had a very difficult time getting out church involved in using the database. Over time we eventually used it simply to store contact info. It was not worth the money to simply use it as an address book.

Vendor Response

by Church Community Builder on October 16, 2015

We apologize that Church Community Builder was not what you expected it to be. We realize that we can't be the ideal software for every church just like no one church can be ideal for every person. We are also in agreement that Church Community Builder should not be used as just an address book. When you first spoke to us before your church launched, I'm sorry that we didn't do a better job of sharing the vision of what Church Community Builder could be for you when you grew. That's on us. It would have been great if there had been a plan in place to use more and more of the tool as the needs of your ministry changed. It's obvious that the software was underutilized for your team and that's unfortunate. We wish you the best with your ministry in the future. If we can even be of assistance, please let us know.

Coaching

5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Your software has always been an asset to our structures and processes, but recently we have been receiving coaching and our church's functions have already seen improvements!

We're learning how to better track important administrative information such as member info, attendance, baptism dates, and other key data for better support and follow up with our staff and members.  

We're also learning the vastness of what the software has to offer.  Even before receiving coaching, the software was excellent in organization, financial tracking of donations, and communication, coupled with incredible customer support!  But the coaching sessions have played a significant part in our current stability and future growth.  

Our coach has not only given us thorough training as to what the software has to offer, but continues to ask us questions like, "What kinds of things are important to Vanguard?  Where are we strong in our processes and where would we like some assistance? and How do we want the software to better support Vanguard?" He does a great job answering those questions about the abilities of the software that go above and beyond our expectations.  

The software capabilities allowing for contributions by individuals/families is extremely beneficial. The ability to customize giving statistics through the reporting features is also extremely valuable.  We haven't yet experimented with importing transactions into Quickbooks, but based off of the benefits received from coaching, we look forward to growing in that capacity as well.  

Thank you for the assistance of your software and extraordinary representatives.  The possibilities of your software have exceeded our hopes, and the expertise, warmth, and punctuality of your staff have been a wonderful asset.    

Great, but missing a lot of common sense features

3/5
Overall
3 / 5
Ease of Use
1 / 5
Customer Support

Comments: Pros:
*Web based, access from anywhere
*Keeps roster, schedules & Giving
*Expanded fields that offer more than just basic info

Cons:
*Most inflexible software I have ever used. As a leader (but not administrator) I cannot change any default settings. Creating a schedule always means changing rehearsal from 7AM Monday to the correct evening time.
*e-mail notifications - worst part of the whole system. e-mailing is all or nothing unless you set up a mail merge, which is not hard, but I draw from a pool of volunteers. If I want to send special instructions to those only involved in a given service, I have to send it to the whole group or create a mail merge. There is NO option to do that when you send the requests out via the schedule.
* Searching the help area to find out how to do something is a bit biased. very seldom when you inquire about a feature (such as e-mailing a message just to the scheduled volunteers) will you be told that it does not do that. Even though I'm overseeing two groups and have high program rights, no one but an administrator can contact the software company directly.

So bottom line, it's great for the number cruncher, but sorely lacking (IMHO) for service planning. We use CCB and Planning Center, which is a pain going back and forth. There is an app that ties them together, but I tried it about year ago with no success.

CCB is a game changer

5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: - Allows to keep effective records
- A one stop shop for management of church data
- User friendly
- Has great help resources to explain things
- Allows for growth

Cons: - Conducting searches can be tedious

Overall: - A profile should be able to have an alternative email
- Forms should be able to have automated mail merges attached to them
- Redesign of the Home page of each person
- More flexibility in creating a mail merge with out having to use the add-on "Write Area" only in Firefox. I should be able to do the same things if I were using Safari OS.

Highly Recommended!

5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: Easy donation tracking and reporting, great group management tools, easy online giving and profile management for church members, online sign-up forms for events.

Everything is easy to find and use, and tons of free training videos are available for people who need a little help.

API access is available for certain core services (though some additional API access would be nice).

Software is hosted and accessible via the web. Uptime has been excellent.

Fast and thorough customer service and technical support. Even for tricky technical issues that would be ignored by a typical support team.

Cons: The generic group model can be a bit confusing for some people. (In CCB a group can be anything... a class, a small group, an organizational unit, the entire church. A lot of people have a hard time wrapping their mind around that.)

The check-in system requires that several settings be entered every time, which confuses volunteers.

Custom reporting is somewhat limited. A full report generator would be a nice additional feature, or possibly read-only SQL query access.

Overall: We've been very happy with CCB over the past several years and highly recommend them for churches of all sizes. They've helped us get a lot more organized and take better care of people.

Wonderful company, product, service, people!

5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: Constant revision, commitment and betterment of product to suit church specific use.

Cons: None. they constantly work to improve their product according to their customers' needs.

Overall: Well, I just think these folks are totally awesome. We have been using CCB for at least 2 years now and I remain a BIG fan. I feel like I¿m getting Christmas presents every time they update CCB - just when we think there's no way it could possibly get better. I can¿t wait to see what¿s new! They are excellent with customer service and also have wonderful forum pages, training videos, etc. This is the best web software and company I ever experienced because they stay involved and care about their product and consumers. This obviously not only their livelihood, but is a passionate mission to them. thanks, CCB, you make our church work lives so much easier!

Gets the job done

4/5
Overall
3 / 5
Ease of Use
4 / 5
Customer Support

Pros: Easy to find people. Centralized database, Calendar, and Facility management. Off site backup.

Cons: Dated user interface. Lack of media file management (media player for video / music files) . No service planning module (see Planning Center Online). Limited integration with social media, SMS, ect.

Overall: It's a good program. Flexible for churches of all sizes. The site allows smaller churches to offer "big church" features online.

Vendor Response

by Church Community Builder on December 11, 2012

Hi Jon, thanks for your review! We hear you on the social integrations and UI. We're continually developing new features and integrations, and working to make the software as intuitive as possible. Keep up with improvements here: http://updates.ccbchurch.com/

Needs work on support and social

3/5
Overall
2 / 5
Ease of Use
2 / 5
Customer Support

Pros: I like the group management, financial management, most things about the profiles. I like Kids Self Check In printing labels process once we got it going. Anything purely administrative in terms of reporting, tracking and automating is really great.

Cons: Biggest pet peeve is how hard it is for most group leaders to communicate with CCB. Only the master user can submit tickets, but our part time staff needs the speed of being able to troubleshoot the system themselves. There needs to be a support avenue for the average user, at least on a leader level, for us to get the most from it. Secondly, there such a lack of feature support for Facebook, especially in the API. I don't want users to access Facebook from CCB, I want them to access CCB from Facebook. An app that would let them know they have messages, show their volunteer schedule, and allow them to update contact info would be killer. Better still would be if they could sign in and use CCB through the app. They use FB daily but many don't use CCB as often. Or give me the API support I need to build the app myself.

Overall: I was pleased upon posting my original review to receive a call from their service manager. While we agreed to disagree about some points about support communication, at least they take criticism seriously, and that gives me a lot of cause for hope so I modified this review. My recent support interactions have been better received since I followed his process. I stand by my contention support is bottle-necked through our master admin and more access for key leaders is necessary. Also, integrating with social through an app would be a huge step forward - CCB is not a social platform and we don't want them to become one. We love the administrative benefits and would like to see that become stronger with better support and training resources. CCB should work on incorporating established social platforms and do what they do best, which is make it easier for us to report, database and administrate.

Director of Programming and Communication

2/5
Overall
1 / 5
Ease of Use
3 / 5
Customer Support

Pros: Customer Service has been responsive.

Cons: CCB is not intuitive. Often it takes several of us around the office to figure out how to do what should be simple tasks. I have been using it for 5 years personally and find myself avoiding it if at all possible. We had a big serving push and decided to utilize several features of CCB to implement new volunteers. Ended up being extremely complicated for us...and the person who headed up that charge was a tech specialist at a book company. She is very savvy and it was quite tedious for her to make CCB work for us. After it was implemented, there were several "dropped balls" by CCB and it ended up in many people falling through the cracks and not being contacted about serving.
Our congregation typically won't touch CCB unless they have to. Only our high capacity volunteers use it b/c we sort of force them to, in order to administrate their teams.

Overall: I would not recommend CCB to another church at this time. In a time where software is extremely user friendly and even a non-tech savvy person can find their way around (think Apple products), CCB seems outdated and tedious.

Vendor Response

by Church Community Builder on October 16, 2015

We apologize that the experience was not what you expected. We strive to address user-friendliness in the evaluation process through the test drive. I'm sorry that these issues weren't uncovered during your team's test drive of the software. We pray that you found the right software for your team's ministry needs. Note: Although "user-friendly" and "intuitive" mean different things to different people (See other reviews), Church Community Builder is always improving and seeking to do what we do better. With roughly 8-week development cycles and new updates coming our regularly, we've had scores of improvements since this posting, including a full revamp of the user interface when we released Church Community Builder 4.0.

CCB= Leveraging Impact

5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: For us, a church of about 800 family units, CCB has given us many tools to leverage our impact. Online Giving/Donor Management, Secure Children's Check-In, Volunteer Scheduling, Small Group management continually give us the leading edge to impact our families.

Cons: not really a con, but like everything tech driven, its always evolving. am waiting on a smart phone app to leverage use.

Overall: CCB is probably the best value for the money and effort for any church, large or small. Since relationships is at the core of most ministry impact, CCB wins hands down.

Vendor Response

by Church Community Builder on October 16, 2015

Note: Since this post, Church Community Builder has hired teams for both IOS and Android development and has increased responsive design and tablet optimization across the software. We've also increased the amount of interaction from a logged-out state. Additional Mobile options are a major development focus at present.

CCB Review

5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: Easy to use
Hosted web application
Great customer support
On-going development
Great company to work with

Cons: Some financial transactions are cumbersome

Overall: For the money invested, CCB is the best product on the market today.

Vendor Response

by Church Community Builder on October 16, 2015

Update: Since this post, Church Community Builder has had multiple improvements and additions to the reporting feature, including our financial reports.

CCB Church Management System

5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: -> Information stored centrally but available on line
-> seeks to develop an environment in which the whole church uses CCB to support group activities, contacting people, and conducting general church business/activities. Support church communication with its members AND members inter-communication.
-> Excellent support for small groups
-> Attendance recording information for groups and events
-> Event invitations and RSVP management
-> Search for people using gifts, skills, talents
-> Good privacy support, and control of access to information
-> Good website integration functionality
-> Highly flexible mechanisms for defining processes
-> Remotely hosted. Software as a service offering requiring no equipment at our end.

Cons: -> no rostering functionality
-> Giving/payment functionality available but not supported outside the US.
-> SMS notifications not supported outside the US

Overall: Good product that keeps getting better. Happy with CCB's ongoing development directions, and support for their product.

Vendor Response

by Church Community Builder on October 16, 2015

Update: Since this post, Church Community Builder has added rostering (volunteer scheduling) and has had multiple updates and improvements on it since then.

Great CMS system

5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Pros: We love the tons of features CCB has. From Process Queues, to online forms creation, to children checkin, the features all integrate together and just work. We are an all Mac church, so it's nice having a CMS that is avaliable to all operating systems.

Cons: Since it has tons of features some times you can get a little lost in the beginning. We recomend their online training videos. We have had CCB for three years now and still use them.

Overall: Highly recomend it. The best CMS we have found so far.

Awesome Database

5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: It is more than a database but it is also a way to communicate in every area of ministry. People can access their information and join groups, there are so many ways to use the system.

Cons: So far I have not found any.

Overall: I would recommend it highly!

CCB is easy to use, less expensive, and very intuitive!

5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: I'm assuming 5 stars is best in your survey. The customer support rates many more stars than I'm able to give. The team at CCB was so supportive and helpful during the transition from our "old" ChMS. CCB's Process Queues make tracking attenders so easy: we can "watch" them as they move from first-time visitors to members. The Queues also make it easy to see which volunteers have been processed (background checks, coaching/training, etc have been done or NEED to be done). Fewer people slip through the cracks now! CCB has been taking notes when we mention some of the capabilities we had in our "old" ChMS, but don't have in CCB (for example, the ability to track attendance, based on giving). They listen to our concerns/issues, then help us find a workable solution...all the while, they're talking to programmers to make programming changes that will impact CCB's growth.

Cons: We have found some issues when trying to email "Parents Of", and are aware that changes to improve this feature are expected any day (first-quarter 2011). We are a large church (5,500-plus in an average weekend), and initially found CCB to be more geared toward smaller churches. In the 5 months we've been with them, we've seen them changing to be more accommodating to the large churches...but there's still room for growth in this area. Implementation packages are available, but if not used, the church may feel like a fish out of water. I highly recommend implementation be used for all churches that want to use as many CCB features as possible.

Overall: I give 2 thumbs up for CCB overall. The cost is significantly less than many of the other ChMS's out there, and I feel our church gets more "bang for the buck" by using it! We regularly get comments from our attenders that show us how effective CCB is ("Wow! How did you know this was my 2nd visit?" "Thanks for the note that you were praying for me." "Really? I've been attending since 2006, but haven't attended membership, yet? How do I sign up?") I haven't mentioned one of the best features: the ability for members of groups to communicate to each other (without either having the other's email address)! Our group members feel a sense of belonging, right from the start!

Vendor Response

by Church Community Builder on October 16, 2015

Update: Since this post, emailing the PARENTS OF has been addressed in the software.

Great Product Backed by Great Service

5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: Web-based application which allows us to keep track of contact information, manage life groups, children and student ministry check-in, assimilation, and building stronger connections and relationships within the church. CCB gives us that centralized place that is accessible to all staff where ever they need it and we never have to worry about managing upgrades or infrastructure.

Customer service and support have been outstanding from day 1. Their responses have been timely, helpful, and very pleasant.

Cons: There are very few cons aside from new feature requests which are already in the pipeline. Any problems we have are usually because someone wasn't trained or shown how to use the application correctly.

Overall: You have to find the right fit when it comes to your church and a ChMS application. For us, CCB was the right choice and they have continued to demonstrate commitment to service and product improvement.

Good expereince with CCB

5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: Love the Process Queues. Financials, communications, web interfaces, facilities scheduling, all help us meet our ministry goals.

Cons: Looking forward to volunteer scheduling feature.

Overall: Highly recommend CCB. Intuitive and easy to learn. Great customer service.

Vendor Response

by Church Community Builder on October 16, 2015

Update: Since this was posted, volunteer scheduling was added to the software and has gone through additional updates and improvements since then.

Thots on CCB

5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: easy of use, event check-in, twexting, online contributions.

Cons: needs scheduling module and intergration with planning center online.

Overall: think it is a great value. leverages community and connection points.

Vendor Response

by Church Community Builder on October 16, 2015

Update: Since this was posted, volunteer scheduling was added to the software and has even had upgrades in functionality since then.