CCB is a game changer
Reviewed on February 02, 2013 by Bjorn Burrows, Assimilation Director at Bahamas Harvest Church
Pros: - Allows to keep effective records
- A one stop shop for management of church data
- User friendly
- Has great help resources to explain things
- Allows for growth
Cons: - Conducting searches can be tedious
Overall: - A profile should be able to have an alternative email
- Forms should be able to have automated mail merges attached to them
- Redesign of the Home page of each person
- More flexibility in creating a mail merge with out having to use the add-on "Write Area" only in Firefox. I should be able to do the same things if I were using Safari OS.
Reviewed on January 16, 2013 by Joe Hohman, Technology Coordinator at The Church at Polaris
Pros: Easy donation tracking and reporting, great group management tools, easy online giving and profile management for church members, online sign-up forms for events.
Everything is easy to find and use, and tons of free training videos are available for people who need a little help.
API access is available for certain core services (though some additional API access would be nice).
Software is hosted and accessible via the web. Uptime has been excellent.
Fast and thorough customer service and technical support. Even for tricky technical issues that would be ignored by a typical support team.
Cons: The generic group model can be a bit confusing for some people. (In CCB a group can be anything... a class, a small group, an organizational unit, the entire church. A lot of people have a hard time wrapping their mind around that.)
The check-in system requires that several settings be entered every time, which confuses volunteers.
Custom reporting is somewhat limited. A full report generator would be a nice additional feature, or possibly read-only SQL query access.
Overall: We've been very happy with CCB over the past several years and highly recommend them for churches of all sizes. They've helped us get a lot more organized and take better care of people.
Wonderful company, product, service, people!
Reviewed on January 09, 2013 by Dana Solida, Church Secretary at First Presbyterian Church
Pros: Constant revision, commitment and betterment of product to suit church specific use.
Cons: None. they constantly work to improve their product according to their customers' needs.
Overall: Well, I just think these folks are totally awesome. We have been using CCB for at least 2 years now and I remain a BIG fan. I feel like I¿m getting Christmas presents every time they update CCB - just when we think there's no way it could possibly get better. I can¿t wait to see what¿s new! They are excellent with customer service and also have wonderful forum pages, training videos, etc. This is the best web software and company I ever experienced because they stay involved and care about their product and consumers. This obviously not only their livelihood, but is a passionate mission to them. thanks, CCB, you make our church work lives so much easier!
Gets the job done
Reviewed on December 11, 2012 by Jon Rich, Associate Pastor - Creative Arts & Media at Warm Beach Community Church
Pros: Easy to find people. Centralized database, Calendar, and Facility management. Off site backup.
Cons: Dated user interface. Lack of media file management (media player for video / music files) . No service planning module (see Planning Center Online). Limited integration with social media, SMS, ect.
Overall: It's a good program. Flexible for churches of all sizes. The site allows smaller churches to offer "big church" features online.
by Church Community Builder on December 11, 2012
Hi Jon, thanks for your review!
We hear you on the social integrations and UI. We're continually developing new features and integrations, and working to make the software as intuitive as possible.
Keep up with improvements here: http://updates.ccbchurch.com/
Needs work on support and social
Reviewed on December 11, 2012 by Adrian Gates, Media Director at Crossroads Community Church
Pros: I like the group management, financial management, most things about the profiles. I like Kids Self Check In printing labels process once we got it going. Anything purely administrative in terms of reporting, tracking and automating is really great.
Cons: Biggest pet peeve is how hard it is for most group leaders to communicate with CCB. Only the master user can submit tickets, but our part time staff needs the speed of being able to troubleshoot the system themselves. There needs to be a support avenue for the average user, at least on a leader level, for us to get the most from it. Secondly, there such a lack of feature support for Facebook, especially in the API. I don't want users to access Facebook from CCB, I want them to access CCB from Facebook. An app that would let them know they have messages, show their volunteer schedule, and allow them to update contact info would be killer. Better still would be if they could sign in and use CCB through the app. They use FB daily but many don't use CCB as often. Or give me the API support I need to build the app myself.
Overall: I was pleased upon posting my original review to receive a call from their service manager. While we agreed to disagree about some points about support communication, at least they take criticism seriously, and that gives me a lot of cause for hope so I modified this review. My recent support interactions have been better received since I followed his process. I stand by my contention support is bottle-necked through our master admin and more access for key leaders is necessary. Also, integrating with social through an app would be a huge step forward - CCB is not a social platform and we don't want them to become one. We love the administrative benefits and would like to see that become stronger with better support and training resources. CCB should work on incorporating established social platforms and do what they do best, which is make it easier for us to report, database and administrate.
Director of Programming and Communication
Reviewed on December 11, 2012 by Mindy Porter, Director of Communications and Programming at Live Oak Community Church
Pros: Customer Service has been responsive.
Cons: CCB is not intuitive. Often it takes several of us around the office to figure out how to do what should be simple tasks. I have been using it for 5 years personally and find myself avoiding it if at all possible. We had a big serving push and decided to utilize several features of CCB to implement new volunteers. Ended up being extremely complicated for us...and the person who headed up that charge was a tech specialist at a book company. She is very savvy and it was quite tedious for her to make CCB work for us. After it was implemented, there were several "dropped balls" by CCB and it ended up in many people falling through the cracks and not being contacted about serving.
Our congregation typically won't touch CCB unless they have to. Only our high capacity volunteers use it b/c we sort of force them to, in order to administrate their teams.
Overall: I would not recommend CCB to another church at this time. In a time where software is extremely user friendly and even a non-tech savvy person can find their way around (think Apple products), CCB seems outdated and tedious.
CCB= Leveraging Impact
Reviewed on June 04, 2012 by Tom Roepke, Pastor to Students at New Hope Community Church
Pros: For us, a church of about 800 family units, CCB has given us many tools to leverage our impact. Online Giving/Donor Management, Secure Children's Check-In, Volunteer Scheduling, Small Group management continually give us the leading edge to impact our families.
Cons: not really a con, but like everything tech driven, its always evolving. am waiting on a smart phone app to leverage use.
Overall: CCB is probably the best value for the money and effort for any church, large or small. Since relationships is at the core of most ministry impact, CCB wins hands down.
Reviewed on February 23, 2011 by Dan Harris, IT Director at Pleasant Valley Baptist Church
Pros: Easy to use
Hosted web application
Great customer support
Great company to work with
Cons: Some financial transactions are cumbersome
Overall: For the money invested, CCB is the best product on the market today.
CCB Church Management System
Reviewed on February 08, 2011 by Rod Hennegan, Volunteer IT adviser at Hope City Church
Pros: -> Information stored centrally but available on line
-> seeks to develop an environment in which the whole church uses CCB to support group activities, contacting people, and conducting general church business/activities. Support church communication with its members AND members inter-communication.
-> Excellent support for small groups
-> Attendance recording information for groups and events
-> Event invitations and RSVP management
-> Search for people using gifts, skills, talents
-> Good privacy support, and control of access to information
-> Good website integration functionality
-> Highly flexible mechanisms for defining processes
-> Remotely hosted. Software as a service offering requiring no equipment at our end.
Cons: -> no rostering functionality
-> Giving/payment functionality available but not supported outside the US.
-> SMS notifications not supported outside the US
Overall: Good product that keeps getting better. Happy with CCB's ongoing development directions, and support for their product.
Great CMS system
Reviewed on February 07, 2011 by Brett Furlong, Executive Pastor at Cape Christian Fellowship
Pros: We love the tons of features CCB has. From Process Queues, to online forms creation, to children checkin, the features all integrate together and just work. We are an all Mac church, so it's nice having a CMS that is avaliable to all operating systems.
Cons: Since it has tons of features some times you can get a little lost in the beginning. We recomend their online training videos. We have had CCB for three years now and still use them.
Overall: Highly recomend it. The best CMS we have found so far.
Reviewed on February 01, 2011 by Carla Faraci, Spiritual Growth Admin, Database coordinator at Pikes Peak Christian Church
Pros: It is more than a database but it is also a way to communicate in every area of ministry. People can access their information and join groups, there are so many ways to use the system.
Cons: So far I have not found any.
Overall: I would recommend it highly!
CCB is easy to use, less expensive, and very intuitive!
Reviewed on February 01, 2011 by Tabitha Trotter, Assimilation Ministry Director at EastLake Church
Pros: I'm assuming 5 stars is best in your survey. The customer support rates many more stars than I'm able to give. The team at CCB was so supportive and helpful during the transition from our "old" ChMS. CCB's Process Queues make tracking attenders so easy: we can "watch" them as they move from first-time visitors to members. The Queues also make it easy to see which volunteers have been processed (background checks, coaching/training, etc have been done or NEED to be done). Fewer people slip through the cracks now! CCB has been taking notes when we mention some of the capabilities we had in our "old" ChMS, but don't have in CCB (for example, the ability to track attendance, based on giving). They listen to our concerns/issues, then help us find a workable solution...all the while, they're talking to programmers to make programming changes that will impact CCB's growth.
Cons: We have found some issues when trying to email "Parents Of", and are aware that changes to improve this feature are expected any day (first-quarter 2011). We are a large church (5,500-plus in an average weekend), and initially found CCB to be more geared toward smaller churches. In the 5 months we've been with them, we've seen them changing to be more accommodating to the large churches...but there's still room for growth in this area. Implementation packages are available, but if not used, the church may feel like a fish out of water. I highly recommend implementation be used for all churches that want to use as many CCB features as possible.
Overall: I give 2 thumbs up for CCB overall. The cost is significantly less than many of the other ChMS's out there, and I feel our church gets more "bang for the buck" by using it! We regularly get comments from our attenders that show us how effective CCB is ("Wow! How did you know this was my 2nd visit?" "Thanks for the note that you were praying for me." "Really? I've been attending since 2006, but haven't attended membership, yet? How do I sign up?") I haven't mentioned one of the best features: the ability for members of groups to communicate to each other (without either having the other's email address)! Our group members feel a sense of belonging, right from the start!
Great Product Backed by Great Service
Reviewed on February 01, 2011 by Greg Davis, Technology & Innovation Director at Fellowship Church
Pros: Web-based application which allows us to keep track of contact information, manage life groups, children and student ministry check-in, assimilation, and building stronger connections and relationships within the church. CCB gives us that centralized place that is accessible to all staff where ever they need it and we never have to worry about managing upgrades or infrastructure.
Customer service and support have been outstanding from day 1. Their responses have been timely, helpful, and very pleasant.
Cons: There are very few cons aside from new feature requests which are already in the pipeline. Any problems we have are usually because someone wasn't trained or shown how to use the application correctly.
Overall: You have to find the right fit when it comes to your church and a ChMS application. For us, CCB was the right choice and they have continued to demonstrate commitment to service and product improvement.
Good expereince with CCB
Reviewed on February 01, 2011 by Cindy Hosea, Asst Dir of Involvement at Sherwood Oaks Christian Church
Pros: Love the Process Queues. Financials, communications, web interfaces, facilities scheduling, all help us meet our ministry goals.
Cons: Looking forward to volunteer scheduling feature.
Overall: Highly recommend CCB. Intuitive and easy to learn. Great customer service.
Thots on CCB
Reviewed on February 01, 2011 by Tom Roepke, pastor to students & tech dude at New Hope Community Church
Pros: easy of use, event check-in, twexting, online contributions.
Cons: needs scheduling module and intergration with planning center online.
Overall: think it is a great value. leverages community and connection points.