User Reviews
Incident Management System by APP Technologies
USER REVIEWS - All reviews
Purchased Date: March 01, 2010
Underwriter, New Hampshire Automobile Dealers Association
December 06, 2011
close
Pros
The Incident Management System (IMS) is easy to learn and use. As a self-insured Trust, the IMS system had all the features we were looking for to handle our claims management needs, premium billing and our underwriting needs. It was the best value on the market to meet these needs. IMS customer service/support is exceptional.
Cons
Data entry requires a lot of mousing. This was true for many of the other systems we evaluated as well.
Overall
I would highly recommend the IMS system. We had looked at dozens of claims management software programs and none of them came close to the flexibility, price or customer service that the IMS system offers.
Purchased Date: February 01, 2011
Director, IT, Flagship Services Group, Inc
November 08, 2011
close
Pros
As a technology driven company, Flagship Services Group is a provider of innovative, IT solutions for our clients in the insurance and Medicare compliance industry. APP Technologies is our IT partner in providing state-of-the-art application services to our staff and customers. Flagship uses a customized version of APP Technologies' IMS as our core, back-end claims management and services application. Flagship has benefitted from APP Technologies strong application design, real-time product enhancement & development and exceptional customer service. We are in an environment with rapidly changing requirements and requests. They have been quick to turn around any customization requests and their technical support is best-in-class. APP Technologies expertise in the claims management industry has been critical to our company's success and growth.
Cons
We have had no issues, gripes or "Cons" with APP Technologies.
Overall
APP Technologies provides exceptional product offerings with their IMS and eFR applications. APP Technologies operates at the highest level of integrity and professionalism. They have been a true partner in the development and implementation process. Flagship Services Group highly recommends APP Technologies, Inc.
Purchased Date: March 01, 2008
Workers Compensation Manager, Holt Logistics
November 07, 2011
close
Pros
Our versions of eFR and IMS are highly customized but with that we have a product that clearly does everything we want it to do and then some. All reports of claims are input electronically through eFR and routed directly to the Risk Management Dept where we use IMS to manage the data and report the claim to our carriers.
The program is made to perform many functions automatically, for example, when an employee is scheduled to return to work from a work related injury and a note to that effect is written in the claim notes, the system automatically notifies our human resources department and our payroll department of the change in status.
We receive exemplary support from APP Technologies whenever we do have a question or concern and Paul McLaughlin of APP has been wonderful in helping to customize our system with the various ideas we have come up with while using the program.
The system is also tied into our AS400 and HR systems for sharing information
Cons
There really are no cons that we can come up with. Whenever there is a problem which is rare, APP Technologies addresses the situation immediately. Perhaps the only thing I can say from a "con" viewpoint is that we are looking forward to versions 3 and 4 and they can't get here soon enough!
Overall
Overall I would give the software and company a solid "A" for performance and an "A+" for value. There are systems out there costing five, even ten times as much and they do not even perform all of the functions of eFR and IMS. If you're looking for a comprehensive risk management/claims administration program that will keep track of everything, including finances, provide statistical reports and work with multiple locations and jurisdictions, give APP Technologies and IMS a really good look.
