Who Uses This Software?

Carriers, third-party administrators, public entities and self insured organizations in administering claims for all lines of business including workers compensation, auto, liability and property.


Average Ratings

6 Reviews
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
  • Training
    Live Online
    In Person
  • Support
    Business Hours

Vendor Details

  • JW Software
  • www.jwsoftware.com
  • Founded 1989
  • United States

About This Software

FileHandler Enterprise is an intuitive claims administration system designed to help streamline and automate workflows for the claims and risk management market. Complete with new dashboards, reporting functionality, business intelligence tools, and improved security, FileHandler Enterprise is the new benchmark for Claims Management Software.


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Features Checklist

  • Adjustor Management
  • Case Management
  • Claim Resolution Tracking
  • Co-Pay & Deductible Tracking
  • Compliance Management
  • Customer Management
  • Electronic Claims
  • Forms Management
  • Paper-Based Claims
  • Payor Management
  • Policy Administration

Product Reviews

Great Product, Great Service

Oct 23, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: A very well designed product which manages an extensive amount of detail and a very responsive vendor. The customer service JW Software provides is exemplary.

FileHandler is a very user-friendly, efficient and reliable claims operating system.

Oct 02, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Pros:
- Ease of Use
-Integrated re-pricing module
-Integrated Section 111 MSP

Cons:
-Font size
-automated diary limitations

We have utilized JW Software for the past 20 years and they have been outstanding in all aspects.

Sep 17, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: They have updated their platform as technology has developed to provide us with the latest and greatest technology.
Their customer service is outstanding.
Their software is easy to navigate and provides us with the opportunity to customize fields to meet our needs. Our clients are always very impressed with our system.

Vast reporting capabilities

Sep 10, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We have been using Filehandler since 2011. With respect to the onboarding process all throughout present day, their people have been terrific in their responsiveness and ability to understand our needs.

The system accurately and sufficiently captures the bulk, if not all, of the information needed on any particular file. The reporting capabilities are vast, and with a basic understanding of how to run an Ad Hoc search, one can learn very quickly how to manipulate data to forecast and manage with ease.

The only con that I could possibly describe at present is the lack of compatibility with browsers other than IE. In addition, we would hope the future will bring some additional search functions, as searches with only partial information in some fields is limited.

Without a doubt we can say that FileHandler has greatly improved the way our organization operates on a day to day basis, from tracking our employees' time to regularly reporting to our clients.

I have been in the business for 28+ years, this is the easiest system to learn.

Sep 09, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Absolutely love JW software's product, very easy to use. Customer Service is great, always get someone on the phone, always willing to help out and make sure you understand. Love the way they can customize anything to accommodate our needs. Very user friendly and easy to navigate.

FileHandler by JW Software...Great Product...Great People!

Sep 08, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have been using FileHandler since 2006 and purchased it for my own company in 2010. The FileHandler product provides everything a TPA needs to effectively manage their clients' claims today, and in the future, as it continues to change with the demands of the industry. FileHandler is extremely easy to use, it has robust business rules, adhoc reporting and the flexibility to meet the unique needs of our individual clients. Every year JW Software enhances the product with direct input from their customer base, which is why we feel it will continue to provide the functionality needed in the future. In addition to the great software, they have always provided excellent customer service and support. We have had virtually zero down time outside normal updates and/or data conversions.