User Reviews

CrossForm by Mainstream Software

4.0

1 customer review

USER REVIEWS - All reviews

"Crossform - First and Goal, Inc."
4.0
Version Info: Main Client
Purchased Date: March 01, 2010

Sr. Maintenance Administrator, First & Goal, Inc
November 29, 2010
Roberta Kranz
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Ratings Breakdown

Ease of Use
3.0
Implementation
3.0
Fits Needs
4.0
Features
4.0
Customer Service
5.0

Pros

Crossform has many features and ways to customize the program, which is nice and beneficial. The folks at Mainstream are very helpful, friendly and supportive; they saw our project through and handled every one of our concerns and frustrations in a very professional and timely manner. The Client Request System was implemented pretty seamlessly. This has really streamlined our operation.

Cons

The transition to the program was very difficult for our team. We had a difficult time getting up to speed on the program and that, coupled with many technical errors was very frustrating. Now that we have been through the experience, we have learned a lot.

Overall

Great program and great people. The people at Mainstream seem to really care about their product and it's success at our facility. We like the timely reporting feature of Crossform, and the Client Request System has greatly enhanced our customer service.