User Reviews
Maintenance Connection by Maintenance Connection
USER REVIEWS - All reviews
Purchased Date: April 01, 2010
Compression Operations Assistant, EOG Resources
August 03, 2011
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Pros
Maintenance Connection (MC), has definitely helped us keep track of our equipment in the field. Our maintenance records are much easier to get to and review. We are able to diagnose and stop prevent future crashes based off the history reports. We have minimzed our spreadsheet use. I myself have stop using over 15 spreadsheets. We've been able to export our reports and link to a small access database to run numbers for accounting. This normally took everyone 1-2 weeks and now MC has allowed us to cut our time back to 1 day. Our company has to deal with State Regulations for Emissions/Greenhouse Gas. We've been able to implement so many flags to make sure we stay on top of our testing, run hours and our facility emissions. MC has been very flexible on what we can add, change and customize to fit our needs.
Cons
Based on how MC was initially set up, we've had to make quit a few customizations to the program to fit our needs. We have several more projects in works now. The program is set up to do what we want, but the way our company is set up, we have to take different steps to get to that end result. In the end, it cost a little more for each customization. I would definitely like to see, in the future, an easier way to keep the overall history in an upgrade would be nice, to fit our needs better when we have Assets and Parent Locations they change often.
Overall
I will recommend MC to anyone. There's so much that you can do with this program, it amazes me that I find something new each week. We track: Asset Moves, Calculate Usage Fees for Equipment, Track Run Hours, PM Schedule, Labor Records, plus many more. We have spent more money than expected in custom work, but support has worked well with getting everything needed, minimized the cost and/or came up with better solutions. The support team, especially who I deal with on a regular basis, throwing new ideas at (Arlene, Randy and Dan), are all extremely helpful. MC tracks more than what we originally planned for, maintains a good schedule, and will soon be company wide here at EOG. Different divisions all over the US with EOG have heard so much about how it's helped the South, that I've been getting phone calls and emails asking, How does it work? What do we need to do? Do you think it will help? etc... Definitely has been well worth the money spent and has saved us a lot of money in return.
Purchased Date: May 01, 2010
Engineering Administrative Assistant, San Diego Convention Center
July 14, 2011
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Pros
We are very satisfied and have had a incredible turnaround in the processing of preventative maintenance and daily work request. We have experienced improvements in department efficiency, response time, reporting, and communication.
Cons
It would be EXTREMELY useful to have a system to track keys (issued to employees) that works conjunctively when a work request is placed to make a set of keys.
Overall
Not only is it a great product, but customer support is superb.
Purchased Date: July 01, 2008
Preventive Maintenance Coordinator, South Tahoe Public Utility District
February 10, 2010
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Pros
Mike Reiff has been both knowledgeable and innovative with our ongoing installation/systems integration. Without his ability to look outside the box and come up with solutions we would not have achieved the success' we have today.
MC's TS Staff have been key in the integration of the project.
Brad Squires has lent a hand when needed and assisted with his vast comprehensive knowledge of the MC program and databases.
Many companies promised they could give us the world in what we knew would be a complicated migration from our 20+ year CMMS database to whatever system we chose not to mention the integration with our GIS, Inventory parts, HR, and Utility billing systems.
We also had to have a system that could be customized to each of our crew departments unique work order needs not the other way around as so many systems are designed.
Maintenance Connection is one of those rare products that you actually get what they promise.
Cons
GIS viewer needs to be improved. History is inconsistent.
Overall
Excellent! Each release shows MC is listening to it's customer base.
Purchased Date: July 01, 2006
Technology Coordinator, Facilities, Columbus Regional Hospital
December 14, 2009
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Pros
The product has great depth and is very robust in features, especially the reports module. We love the live support chat. This gives us much speedier problem resolution than we used to experience when call in or e-mail were our only methods of contact.
Cons
The logical connections are not all there for populating data for the same field across multiple modules, which creates additional keystrokes and greater possibility for data entry error. As a hosted account, we requested ability to see our time zone when logged into our database. It has been almost 3 years since we first requested it. We would still like to have this capability.
Overall
Great product overall! We are anxious to test the new features of Version 4.2, which was just released, especially the new shared features among users.
Purchased Date: June 01, 2007
Facilities Controls Engineer, Garlock Sealing Technologies
December 10, 2009
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Pros
User Interface: It beats anything else we saw during our initial search. Customizable: they can change almost anything for you. Components to meet most needs: people, companies, assets, vehicles, training, purchase orders, tool checkout, key tracking, meter tracking, predictive maintenance ... oh, and work orders too. Reporter: the possibilities are literally infinite with that thing.
Cons
Internet Explorer only requesters can use other browsers, but anything beyond that requires IE. Built in documentation (tool tips, help notes, etc), but they do have a full online manual, you just have to go find the info you're looking for -- this is only a problem because the program is so feature rich sometimes you dont know what clicking a checkbox will do. Sometimes their support team lacks the knowledge and know-how of complex operations or tasks, you just have to find the right person -- our implementation guy is our go to guy for all the big stuff.
Overall
Maintenance Connection is just like all the rest of the CMMS Packages out there -- its just that their user interface will blow you away. They've taken the Microsoft Access looking database forms and spiffed them up into multiple screens for easy browsing, and image-based menus for quick access to all areas. If the average CMMS package gets a grade of C, we found one package that we thought was a B, and Maintenance Connection was clearly a solid A, but not as expensive because of their concurrent licensing.
