User Reviews

Version Info: RAM Vers. 4.0
Purchased Date: March 01, 2009

Sr. Process Engineer, Focus Diagnostics
August 03, 2009

Pros

The software is extremely capable of delivering everything you ever wanted in a web-based software program to enable tracking and management of company assets. Most software features are designed to ensure compliance with regulatory agencies and provide a means to track and trend activities throughout an organization.

Cons

The software is very non-user friendly and the security features are ridiculous! The amount of validation and setup for even implementing this software will take months if not a full year to fully implement and train operators. Simplicity is and should not be associated with this software. I have been trying to configure this software for over a month now and the architecture of the software is many layers deep and is very difficult to manipulate what it is that you want the software to do. The manuals are hundreds of pages thick and for the simple minded user; this system will simply not work. The end users of the system will get lost in trying to accomplish the simplest tasks and there are huge issues with the system constantly sending out tons of emails to everyone in the company on a daily/hourly basis. With the amount of emails being generated, this system exasperates the situation and people will simply ignore the requests for approval, etc.

Overall

Unless you have plenty of resources to dedicate to this software and lots of cash on hand to get BM to provide training, this software is a bust!