Hippo CMMS

Hippo CMMS

4.5 / 5 132 reviews

Who Uses This Software?

Hippo provides flexible maintenance management solutions for a variety of industries, including manufacturing, healthcare, hospitality, property management, education, retail, non-profit and more.


Average Ratings

132 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $40.00/month/user
  • Pricing Details
    We also offer unlimited user licenses at $120/mo
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Hippo CMMS
  • www.hippocmms.com/
  • Founded 2004
  • Canada

About This Software

Hippo CMMS is a powerful, affordable, and user-friendly web-based maintenance management solution. Its flexible platform and essential CMMS features suit a variety of industry needs, from manufacturing to healthcare hospitality to education and more. Hippo makes the complex simple with its graphical interface, unlimited user licenses, and friendly support team. With over ten years of experience, Hippo has been instrumental in streamlining maintenance operations for hundreds of organizations.


Features Checklist

  • Asset Tracking
  • Calibration Management
  • Inventory Control
  • Key & Lock Management
  • Mobile Access
  • Preventive Maintenance
  • Purchasing
  • Scheduling
  • Service History Tracking
  • Technician Management
  • Work Order Management

Product Reviews

Manager, Building Operations

Apr 18, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Cloud-based CMMS system is definitely a user friendly with some great built-in features such as calendar view, equipment list etc. Transferring data from legacy platform to Hippo was great and the support received from Natasha was an outstanding.

Few suggestions:
-Create mobile app with a capability of sending notifications etc.
-Have an open API or a form to integrate with organization intranet (for example; web submission form on companies webpage to avoid entering user ID's or redirecting to hippo page)

Overall 4.5/5 Keep up the good work!

Vendor Response

by Hippo CMMS on April 19, 2017

Hello Zee, thank you for the great review and constructive review. We will be releasing our new Version 6 of Hippo in the coming months, which will improve features and functionality. This new version will have the ability to integrate with other programs! Please contact us at 1(866)956-2859 ext 255 or info@hippocmms.com for more information.

Great tool for our maintenance department

Apr 18, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Cloud based; user friendly;

Cons: product development is lacking; Software was written in Silverlight, which most browsers are dropping (and have been for well over a year). Hippo team is supposedly working on re-writing the software so that Silverlight is eliminate, but we have been waiting on this since May 2015. Hopefully they complete the upgrade before all the browsers drop Silverlight support. We lost Chrome long ago and the latest upgrades of Firefox have dropped Silverlight. It seems as the Edge will not support it either, so once Microsoft finally dumps Explorer, we may be hurting.

Overall: We have been using Hippo for just over 2 years and have entered over 10,000 work orders. Overall it has been a great product for our maintenance team and a great value for us. I'd like to see quicker product improvements and a better mobile version, but we are still pleased with the software. It's miles ahead of what we had used in our organization prior to Hippo. The support team has always been helpful when needed, though we rarely have to reach out to them.

Recommendations to other buyers: Despite the cons above, I think the software is a great value and meets our needs well. Once they solve the Silverlight issue, we should be in great shape.

Vendor Response

by Hippo CMMS on April 18, 2017

Thanks for the feedback Daniel. Version 6 is in Beta and available to customers. Let us know if you would like to take it for a test ride. Silverlight issue is resolved!

I'm glad I chose hippo.

Apr 18, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: We love the advanced dashboard option. It provides your maintenance team with an interactive screen of your plant's layouts. It's an effective visual tool that is cool to use and simplifies navigating thru the system and monitoring the status of the equipment.

Cons: The assigning parts to equipment could be better organized. It's not a dislike, it's more of a wish. I wish there was a better (hierarchy) way to organize the parts in the parts data base.

Overall: My experience with hippo? Every aspect of transforming from a paper to the hippo computerized system went well with no surprises and no failures.
Hippo has a saying, You get out what you put into this. I found the statement to be inaccurate because we got out much more than I imagined. You do have to do some work providing them with spreadsheets to download but you are not alone, you are backed by an experienced team wanting you to succeed every step of the way.
Thanks to guidance from the development team; the training from trainers; and rapid response from technical service we implemented a well-rounded computerized management tool that is easy to use by our managers and maintenance techs.
Tell me, how many times do you have maintenance people telling you they like using a new maintenance program? They are the true test for this system.
There are no hidden costs and no nickel and dimes for modules, you know what you pay for.
We love the advanced dashboard option. It provides your maintenance team with an interactive screen of your plant's layouts. It's an effective visual tool that is cool to use and simplifies navigating thru the system and monitoring the status of the equipment.
I encourage others to use hippo and I should know, we just completed the forth implementation of four plants in four states in the last eighteen months.

Recommendations to other buyers: Get the advanced dashboard option. It provides your maintenance team with an interactive screen of your plant¿s layouts. It's an effective visual tool that is cool to use and simplifies navigating thru the system and monitoring the status of the equipment.

Vendor Response

by Hippo CMMS on April 18, 2017

Thanks for the great review Larry and our team is happy to hear you find value in the Advanced Dashboard. A lot of work went into developing the interactive mapping and floor plans. Expect more good things to come in 2017. Let's keep the communication open.

Hippo is easy to use

Apr 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Love the way you can see the whole building on the screen and see where the work orders are. I like the information that is on the work orders for everyone to see. Being able to add email address to the work order so everyone involved can be informed on what the status of the work order is great.

Cons: I don't like the dashboard for the work order search. If you adjust columns to view the information they don't stay that size they will revert back every time you make a change. In order to see the most current you have to double click on the ID column every time you want to look at the last work order. There should be some type of save button so you can keep your columns custom to the way you like it. I waste a lot of time with this process.

I would like to see more options with reports. I can't get what I need for certain projects that I work on.

Need better access with iphones, some type of app so when employees are in the field they can look up work orders faster and more efficiently.

Overall: Hippo is really working for us in a lot of ways. We've had good response from customer support when we have had issues. I would like to see some additions in the future to make things even better.

Recommendations to other buyers: my suggestions are in the "cons" section. I think it would be a good idea to ask your clients what things they would like to see in the future. Need more options for reports.

Vendor Response

by Hippo CMMS on April 18, 2017

Hi Lisa Thanks so much for the great review and constructive feedback. It's customers like you that help drive our software further and develop features our customers want. Look for great things in 2017. Thanks again!!

Very pleased, but theres room for improvement

Apr 13, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: I am very excited so far with Hippo. There are a few glitches and features that would be wonderful and improve the versatility and efficiancy of it. If you would like the feedback please contact me directly.

Vendor Response

by Hippo CMMS on April 20, 2017

Hello David, thank you for taking the time to review our software, we appreciate it! We will be releasing our new Version 6 of Hippo in the coming months, which will improve features and functionality. Please contact us at 1(866)956-2859 ext 255 or info@hippocmms.com for more information.

Hippo CMMS

Apr 12, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: ease of use

Cons: I wish I could relocate headings on the data base, and they would stay that way upon closing the program

Overall: have nothing but positives to say about the Hippo program and Hippo team. The Hippo team made this transition very easy. Hippo is simple to use. the flow of the "bread crumb trail" very fluid.

Vendor Response

by Hippo CMMS on April 18, 2017

Hi Jeff Really appreciate he feedback and the great review. Your suggestion is on our development roadmap. We have had similar requests from a number of users. Keep the feedback coming and glad to hear that you find great value in our software and even better, like working with our team. We'll definitely share your comments.

A Great Tool, For a Great Price

Apr 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Features, cost, and functionality

Cons: Learning curve (takes a bit to get it all working)

Overall: When looking into CMMS's, I spent hours online researching the different options we had. I even had a consult with someone who worked in this field. I finally found Hippo, and loved what I saw. They have everything any other CMMS would have, but for a fraction of the cost. Given my position this was huge, it's much easier to convince a board with a four digit cost, than five or more. And again, they have all the features that the big names have as well. I don't think that we have even scratched the surface of all you can do! Their customer service was great, and they walked us through everything. Beyond that, they have been very friendly and helpful after our on-boarding period.

I highly recommend Hippo CMMS and their Staff. They're a great group of people, and they have a great product.

Recommendations to other buyers: Before getting it (or any CMMS for that matter) inventory everything.

Vendor Response

by Hippo CMMS on April 18, 2017

Hello Matt, thank you for the wonderful review! We're pleased to hear that your experience with Hippo has been enjoyable. Being affordable to our customer's is important to us, so we are happy to hear that our competitive pricing is paying off! We will be releasing our new version of Hippo in the coming months, with more exciting features to make things easier for you! Please contact us at (866)956-2859 ext 255 or info@hippocmms.com for more information.

We Love Hippo!!

Apr 11, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Very user friendly. Can customize it how you would like. Very good customer service.

Cons: I wish we could submit pictures for work orders and attach documents to pieces of equipment, instead of doing it for each work order.

Overall: The software is very easy to use. We recently rolled Hippo out to our location and everyone seems to love it!

Recommendations to other buyers: I would recommend this to anyone who want to use CMMS. Great product!

Vendor Response

by Hippo CMMS on April 18, 2017

Hello Tylar, thank your the kind words, we appreciate it! We are happy to hear that our user friendly interface is working well with your company. We are currently working on releasing Version 6 of our software which will improve features and functionality that will allow you to attach documents to your assets & equipment. Please contact us at (866)956-2859 ext 255 or info@hippocmms.com for more information.

Where we are at.

Apr 11, 2017
2/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Comments: Basic asset management with service request capabilities. Would like to view time stamps on service requests

Vendor Response

by Hippo CMMS on April 18, 2017

Hello James, thank your taking the time to review our software, we really appreciate it. We'd like to learn more about your specific requirements to better understand your needs. Please free to contact us at (866)956-2859 ext 255, at your earliest convenience, it would be greatly appreciated. We look forward to speaking with you and working towards improving our support for your company. We are currently working on releasing Version 6 of our software which will improve features and functionality. Please contact us at info@hippocmms.com for more information.

Would definitely recommend this software/program

Apr 11, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: I've personally only used this program for about four months but the company has had it for about a year. Pros: the amount of detail you can upload on each work order - equipment, location, invoicing, pictures, man hours, parts used. The program itself is very user-friendly and easy to learn. Cons: You can't delete a work order. I understand why but I still wish that was an option; especially when people submit duplicate work orders. Also would like the capability to be able to upload documents once the work order has been completed.

Vendor Response

by Hippo CMMS on April 18, 2017

Hello Veronica, thank you for taking to time to review our software, we appreciate it. We are happy to hear that our user friendly interface is working well with your company. We are currently working on releasing Version 6 of our software which will improve features and functionality. Please contact us at (866)956-2859 ext 255 or info@hippocmms.com for more information.

great to with with

Apr 11, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: the lay out and the way it will store all my records. plus how it will email my work orders to my contractors

Cons: when it emails it has from hippo not my company at the start

Overall: it is the most easiest to use program i found. all our work orders get done on time and other managers can request work to be done easily

Vendor Response

by Hippo CMMS on April 18, 2017

Hello Bill, thank you for taking to time to review our software, we appreciate it. We are happy to hear that our user friendly interface is working well with your company! We are glad that we sorted your concern with the email address that was sending out emails. We are currently working on releasing Version 6 of our software which will improve features and functionality that will allow you to attach documents to your assets & equipment. Please contact us at 1(866)956-2859 ext 255 or info@hippocmms.com for more information.

GREAT COMPANY!

Apr 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: NEVER HAVE ANY ISSUES OR HARD TIMES DEALING WITH HIPPO CMMS! HIGHLY RECOMMEND! VERY CUSTOMER FOCUSED!

Vendor Response

by Hippo CMMS on April 18, 2017

Hello Karly, thank you for the wonderful review! We're pleased to hear that your experience with Hippo has been enjoyable. Our customer's are very important to us, so we are happy to hear that our services are meeting your needs! We will be releasing our new version of Hippo in the coming months, with more exciting features to make things easier on you! Please contact us at 1(866)956-2859 or info@hippocmms.com for more information.

Excellent Service

Apr 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: User friendly

Cons: I have not found anything I do not like.

Overall: This is super user friendly. The staff at Hippo are great to work with and always available for help.

Recommendations to other buyers: no

Vendor Response

by Hippo CMMS on April 19, 2017

Hello Matt, thank you for the wonderful review! We're pleased to hear that your experience with Hippo has been enjoyable. Our customer's are very important to us, so we are happy to hear that our services are meeting your needs! We will be releasing our new version of Hippo in the coming months, which will improve features and functionality! Please contact us at 1(866)956-2859 ext 255 or info@hippocmms.com for more information.

Good tool for the value

Apr 11, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: value

Cons: reporting and maintenance

Overall: HIPPO is a perfect starting CMMS. it is a really good tool to chance the culture of your company if your company does not use any ticketing system. Reporting should improve and the tool can be a bit more dynamic. it is a really good tool for the price.

Vendor Response

by Hippo CMMS on April 20, 2017

Hello Juan, thank you for the great review. We're pleased to hear that your experience with Hippo has been enjoyable. We will be releasing Version 6 of Hippo in the coming months, which will improve features and functionality. This new version will have the ability to customize reports to your liking! Please contact us at 1(866)956-2859 ext 255 or info@hippocmms.com for more information.

Off and Running

Apr 11, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We were scheduling work orders and utilizing the system just a few days after purchasing. I was able to send in a few spreadsheets and we had a system that we could use. When I decided that we needed to make some changes all it took was a quick e-mail. Response from the end users has been positive with many comments of "that's easy" or "that's pretty simple." Exactly what we were hoping for as this is the first CMMS software many of the users have seen.

Vendor Response

by Hippo CMMS on April 18, 2017

Hello Ricardo, thank you for taking to time to review our software, we appreciate it. We are happy to hear that our support team was able to take care of all your needs. We will be releasing our new version of Hippo in the coming months, with more exciting features to make things easier on you! Please contact us at 1(866)956-2859 ext 255 or info@hippocmms.com for more information.

WQA HIPPO Review

Apr 11, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: Since using HIPPO my work orders have been organized and maintained within the system this helps save time and money.

Vendor Response

by Hippo CMMS on April 11, 2017

Thank you Dale, We appreciate your positive experience with our product and services. Happy to know, Our CMMS software has helped you save cost, organize work orders and schedule preventive maintenance. Deepak Tomer Sales and marketing Manager Hippo CMMS

Excellent Service

Apr 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: It can be widely used.

Cons: nothing. It is very useful.

Overall: The website is very extensively used with our Maintenance team at the hotels to log work & the time spent to complete it.

Recommendations to other buyers: This software is very useful. Our maintenance team really likes it.

Vendor Response

by Hippo CMMS on April 11, 2017

Thank you Jyoti, We appreciate your positive experience with our product and services. Happy to know, Our CMMS software has helped your maintenance team to log work orders and track progress.

Mill Steel Maintenance

Apr 11, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Simple to write and keep track of work orders and progress.

Cons: I cannot search for a part by part # within the actual work order. I don't care for the drop downs.

Overall: HIPPO CMMS has greatly simplified our maintenance management. I am very happy with the overall system, but I do wish it was a little easier to look up parts. We have a rather large parts supply and the drop down boxes don't always work do to the fact several different systems may use the same part. It would be much easier if there was a search screen in the work order itself.

Vendor Response

by Hippo CMMS on April 11, 2017

Thank you Danny, We appreciate your positive experience with our product and services. Happy to know, Our CMMS software has helped you write and keep track of work orders and progress. I would like to inform you that Hippo is going to launch a new version of our software in coming months. I am sure, Hippo CMMS Version-6 will be able to address your concerns. Deepak Tomer Sales and marketing Manager Hippo CMMS

Time saver at great value

Apr 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We have been using hippo for over 3 years across all our hotels and have nothing but good to say about its ease of use, value for money and accessability

Vendor Response

by Hippo CMMS on April 11, 2017

Hi Ernie, Thank you for time to express positive experience with HippoCMMS software. We really appreciate our client's loyalty and committed to offer great customer service to retain future relationship. HippoCMMS enjoys 92% customer retention rate, which is highest in CMMS software space. We are able to achieve this mile stone due to the customers like you and our dedicated customer support team.

Great Experience

Apr 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: The software is very easy to use, the interface is great and allows for personalization. Customer service is fantastic.

Vendor Response

by Hippo CMMS on April 11, 2017

Thank you Orathay, We appreciate your positive experience with our product and services. Happy to know, Your maintenance team finds Our CMMS software user friendly.

Extremely Helpful!

Apr 11, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: It helps us stay organized and keep up with all statuses for repairs

Cons: No mobile app

Overall: We have 26 locations to keep up with and two people in the office to manage it all. Hippo has helped us stay organized and stay in the know with our stores.
This is a great product!

Vendor Response

by Hippo CMMS on April 20, 2017

Hello Danielle, thank you for the great review! We are happy to hear Hippo has been successful in your maintenance department to provide more efficiency. Wait a few months for our new Version 6 release - with more exciting features to make things easier on you! Please contact us at 1(866)956-2859 ext 255 or info@hippocmms.com for more information.

Easy Peasy Lemon Squeezy!! Thank you Hippo

Jul 25, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Support second to none, graphic user interface makes it enjoyable to use, easy to navigate and use

Cons: None that we have discovered so far

Overall: We migrated our Maintenance department for 7 facilities over from pen/paper/emails to Computerized Maintenance Management software virtually pain free thanks to Hippo. The software is very intuitive and even those with high tenure and basic computer skills catch on fast. What was once thought to be a daunting task, has been made easy and not over complicated. Hippo has revolutionized how we manage our work flow in the plants!

Recommendations to other buyers: Best value for money!

Vendor Response

by Hippo CMMS on July 25, 2016

Hi Ken Thanks for the great feedback. The Hippo team is so happy to hear that the software has taken off at all your facilities. It has been an awesome experience working with your team through the process.

Excellent CMMS, Would highly recommend!

Jul 25, 2016
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Ease of use, customization, simplicity.

Cons: I would like to be able to copy and paste information to save typing.T his is a tough one to say because of the great customization that already exists but I would like to have better technician time entry with date stamping on service notes

Overall: From my first phone call to Hippo through implementation and use the Hippo staff have been there for us.

Recommendations to other buyers: Just keep working with your clients like you already do.

Vendor Response

by Hippo CMMS on August 06, 2016

Robert, thanks for the encouraging words. Glad you are enjoying the simplicity and customizability! It's been great working with you and MTS. We will continue to work towards making Hippo CMMS even better and ensure that we maintain our top notch service and support.

Technology Upgrade

Jul 13, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Its ease of use.

Cons: Inability to work with google chrome.

Overall: This program took us from a paper based system to a computerized cloud based system which can be accessed from anywhere. It allows our employees to look up their work and paperwork no longer gets lost.

Recommendations to other buyers: Very easy to setup. Just watch the help videos

Vendor Response

by Hippo CMMS on July 24, 2016

Hi Keith - thanks for the comments and feedback. We are so happy to be part of your transition from paper to digital maintenance tracking. Hang tight for Version 6 to be released this fall. Great new mobile app, some new features, new UI and Hippo will meet all of your browser requirements. Give us a call, or email to learn more of what's coming. We're happy to provide you with all the details.

Lions Manor Preventive Maintenance

Jul 13, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: The ease of use. Reporting feature, calendar for scheduling, etc.A

Cons: The more I use the program the more familiar I get wit it. That is the same with a lot of things, if you don't use the system for periods of time it takes awhile to get back in the groove.

Overall: I was a little skeptical when I was first introduced to this product. Over the years I have seen a lot of systems come and go. My first experience with maintenance software was back in the early 80s. Now that was primitive. When I started using HIPPO I was amazed at the power behind this system. The ease of use was a very satisfying experience. I would recommend HIPPO to anyone I knew that was looking for a maintenance system

Recommendations to other buyers: Just keep improving it the way you have been doing.

Vendor Response

by Hippo CMMS on July 13, 2016

Hi Ernie - glad Hippo has been working well for you over the past 2+ years. If you ever need tp brush up on some of the new features we have added or legacy features, contact our support team. There are many on-going webinars you can take advantage of or get some personalized training sessions. Thanks for the feedback!

Maintenance Software

Jul 13, 2016
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Work Orders - Preventative Maintenance

Cons: navigation

Overall: Once we get this software at full function it will make our maintenance department more efficient.
The preventive maintenance feature is one of the greatest features for our use. The training was thorough and as we build our database this software will help us with inventory as well as time management.

Vendor Response

by Hippo CMMS on July 13, 2016

Hi Lisa, Thanks for the great feedback. We are happy to hear Hippo is has been instrumental in making your maintenance department more efficient and glad to see the preventive maintenance fature is working for you. Wait a few months for our new Version 6 release - there will be a much more intuitive User Interface that will make navigation much better! Contact us anytime more feedback.

Jessica review

Jul 06, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: easy to use

Cons: sometimes slow

Overall: Love hippo! easy to use, I use it on a daily basis. The preventative maintenance spot is great and so is the parts ineventory

Vendor Response

by Hippo CMMS on July 06, 2016

Hi Jessica. We're so happy to hear that you are having success wtth Hippo CMMS. We have some great updates coming your way - ease of use is the foundation, but expect some more flexible options and features. Contact our support team anytime if you and your team need assistance or want to drop us a line.

Great Onsite Auditing!

Jun 23, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: The onsite audits were well done, the visits were scheduled in advance so the sites were aware when they were coming, the auditors connected with the designated person when arriving at the site, there may have been a few items missed but they are easy to add anytime.

Vendor Response

by Hippo CMMS on June 24, 2016

Thanks for the great review Isaac, and glad to hear that Southern Health is happy with the auditing and set up Hippo did. It was a great project to work on!

Brannon Review

Mar 18, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: The product is quite user friendly. I also appreciate the amount of detail we are able to enter in for equipment, locations, etc. The Wiki is very useful. My support rep, Mel Motoch is also VERY helpful, friendly and efficient (a triple threat!)

I would like more power to delete certain items so I do not have email in to do so (which I don't mind but I would rather not annoy Hippo with minor issues like that).

Vendor Response

by Hippo CMMS on March 18, 2016

Thanks for your comments Heidi! Glad to hear that you like the software and find it user-friendly. We are working on an update where you can delete items that have deep associations. You should see that within the next 2 months or earlier. Until then, call / e-mail our tech support - I am sure you know we are more than happy to help.

Happy with Hippo!

Mar 15, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Just to let you know, your service is excellent. Considering you are a few thousand miles away, and yet, are blowing some of our local suppliers out of the water when it comes to response times and quality.

Vendor Response

by Hippo CMMS on March 23, 2016

Thanks for the great feedback Peter. Regardless of the time difference, we are eager to help when we can. Enjoy using Hippo CMMS and let us know how we can continue making our software and service better.

This softwre is full of valuable bells and switches

Mar 11, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Cons: The programing end of this software has not been intuitive for me. Consequentially setting up some equipment and scheduled work orders has been difficult for me.

Pros: With the above said, the customer service has been great. They have walked me through every problem and once they have the system make more sense and is more intuitive.

Hippo is working very well for me.

Vendor Response

by Hippo CMMS on March 11, 2016

Thanks for your comments Hugh. Anytime you need help scheduling PM's or getting data in, give us a shout. You know we are here to help!

Excellent Ability to Meet My Unique Needs

Sep 03, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: The team at Hippo excelled at meeting my unique needs, much more so than any other CMMS company I spoke with. My sales contact returned the inquiry in less than 10 minutes, was friendly, open to discovering my needs, and then cleared some time THAT DAY to give me a demo. His demo was directed at what I wanted to hear, rather than what he had been scripted to say. We got the deal inked in less than 10 hours from inquiry to demo to billing confirmation. The pass-off to my account manager was seamless, fast and spot-on. She was just as good as the salesperson at hearing my needs and directing the set-up and training to what I wanted rather than what she'd been scripted to do. Kudos!

Vendor Response

by Hippo CMMS on April 20, 2017

Hello Sam, thank you for the wonderful review! We're pleased to hear that your experience with Hippo has been enjoyable and seamless. Our customer's are very important to us, so we are happy to hear that our services are exceeding your needs! We will be releasing our new version of Hippo in the coming months, with more exciting features to make things easier on you! Please contact us at 1(866)956-2859 ext 255 or info@hippocmms.com for more information.

Love this software! And it''s ease of use

Aug 19, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Using this software has improved my workflow no more lost work orders and the functionality and ease of use is off-the-wall awesome! And also amazing customer service that always gets back to you and gets it done right away thanks to Mel Motoch and her amazing team get it done! there is nothing like this anywhere so glad to see people that care and get it right tool for the right job Thanks hippo Team for making my job easer and thanks for all those updates you do to make it more robust it is VERY much appreciated!

Vendor Response

by Hippo CMMS on August 20, 2015

Jeff, really glad you are loving Hippo CMMS software. We love to hear the great feedback and are always there to support you.

Thrush Aircraft Review

Feb 13, 2015
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Very good software that is simple enough for basic use, but robust enough to grow.

Vendor Response

by Hippo CMMS on April 20, 2017

Hello Payne, thank you for taking the time to review our software, we appreciate it. We're pleased to hear that your experience with Hippo has been enjoyable and that's right, we grow with our customers! We will be releasing our new Version 6 of Hippo in the coming months, which will improve features and functionality. This new version will have the ability to integrate with other programs! Please contact us at 1(866)956-2859 ext 255 or info@hippocmms.com for more information.

Easy to use

Jan 16, 2015
4/5
Overall
3 / 5
Ease of Use
4 / 5
Customer Support

Comments: Ever since hearing about this product and getting it into the hands of our maintenance guys we have heard nothing but good things.

Vendor Response

by Hippo CMMS on April 20, 2017

Hi there, thanks for taking the time to review our software, we really appreciate it. We're glad that Hippo has helped your maintenance team stay on track! We will be releasing our new version of Hippo in the coming months, with more exciting features to make things easier for you! Please contact us at (866)956-2859 ext 255 or info@hippocmms.com for more information.

ODEV Hippo Review

Jan 16, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have not personally used Hippo outside of the demo and briefly working with our PM technician in charge of setting it up. I was however the manager in charge of the project to switch to a new system. Based on our inputs Hippo was one of four other systems recommended to us from a consultant. Of the different options Hippo stood out to our team. The process of purchasing, getting set up, and moving on to operational use was very smooth. We love that it is web based and the service we receive from your team is top notch. Thanks again for helping us out.

Russ

Propulsion Technologies

Jan 14, 2015
3/5
Overall
3 / 5
Ease of Use
4 / 5
Customer Support

Comments: System is very generic and would serve well for many industries.
For our aerospace MRO shop, some of the formats contain irrelevant categories that just take up space on the page

Perfect for any facility

Jan 14, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Easy to use program that works for whatever type of facility you have. Customer support is outstanding. It has made preventative maintenance run smoothly and increased our productivity through the way it functions and integrates tasks into categories that make it simple to go from one task to the next.

Kaizen (Continual Improvement)

Jan 14, 2015
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: This program has help the college facilities department become much better in providing services to our customers. I would like to see the company reach out to our main users and ask the questions that they might be thinking about but are afraid to ask... I would like to see additional training provided to my power users and staff, so that we use the programs capabilities. Not just get stuck in a routine and not use the programs full potiential.

Vendor Response

by Hippo CMMS on January 14, 2015

Hi Patrick - we do monthly free webinars that all users can register for - they will see a pop up window for the announcement - i'll reach out to you to see what further training we can arrange

Hippo FM Review

Jan 14, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: After reviewing avialable softweare systems avialble HioFM was chossen due to its intuative nature and ease of use. HippoFM gives us the greatest use of our resources while tracking costs and status of work.
The helpful employeess of HippoFM made the transition to HippoFM a simple and painless process.

HippoFM CMMS Software

Jan 14, 2015
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I think HippoFM is working in the direction to be a really great company. The software is super user friendly for the maintenance staff to use. If I don't understand how to do something Carly is always a quick phone call or email away. She walks me through anything I need, well always maintaining a friendly tone.

I would love the update to the software to occur so that we may be able to use it on Mac's. We thought it was coming in September, but have yet to hear anything more. Our Business Office would also like it to be capable of keeping track of things such as utilities. All & All am very happy with what HippoFM has allowed us to do thus far.

Vendor Response

by Hippo CMMS on January 14, 2015

Hi Karla Thanks for the review! Mac compatible in V5 release, we are currently finishing testing and should be good to go in March - apologize for the delay.

HIPPO streamlines operations

Jan 12, 2015
5/5
Overall
5 / 5
Ease of Use
3 / 5
Customer Support

Comments: This is the second facility that I have managed that has used HIPPO and I can only say that we would never live without it! I helps me as a CEO check on the facility at a glance to see where we are at with repairs and if our staff are keeping up. The reports also help me track the efficiency of staff and how many hours we are spending on repairing equipment at a glance where before we were trying to keep track on paper! Thanks HIPPO! You are a life saver!

General manger chemplate

Jan 09, 2015
3/5
Overall
2 / 5
Ease of Use
3 / 5
Customer Support

Comments: So far ok. .

Form and function

Jan 09, 2015
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: I am a fan of the recent changes to the plotting function. It is now much easier to move equipment using a drag and drop method.
I am concerned that it takes too many clicks to access and complete a work order though.
I also would like to see the plan view on media devices not just on a PC. One of the features I was hoping we would already have access to was to see drawings or plans on a tablet.
Finally having the browser neutral capability is great. Anything you can do to have cross functionality is great.
I still enjoy the interface on the computer and we are still working to have our system fully running by the end of this month.
Thanks for all of your help and keep those upgrades and changes coming.

Eaglebrook

Jan 09, 2015
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Customer Service is great.
Applications and features are a bit clunky.
Looking forward to iOS platform!!!

Great Program

Jan 09, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We have been using the HIPPO Facilities Maintenance program now for 2 years and are very satisfied with the program. Utilizing the program has saved our facility time and money, not to mention how it has given us the ability to reorganize our entire maintenance program and change the way we do business.

User of HIPPO for several years

Jan 09, 2015
5/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: After a JCAHO survey, we were "dinged" for not having our maintenance and preventive services for equipment records maintained electronically. We researched several different companies. Being a small rural hospital, our budget is already strained but had to do something to correct this deficiency and maintain our certification. We signed up with HIPPO and have been very pleased. The initial loading of all of the data takes some time and manpower but we have found it to be a very user friendly tool for all of our hospital and 2 clinic staff to utilize to report maintenance issues. It enables our Maintenance Staff of only 2 to be able to timely respond and keep work tickets organized. We are probably not utilizing it to its fullest extent but what we are using it for has helped us organizationally a great deal. The pricing is extremely reasonable for the value it has brought to us and we highly recommend it.

FIRST TIME CMMS SOFTWARE USER

Jan 09, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Being fairly new to the field of facilities management, this is my first experience utilizing this type of program and it was a bit daunting at first. This was not the programs fault, the fault was mine because it is so detailed. The amount of information that can be entered and tracked is impressive, so much so that I was a little overwhelmed at first but after the training session with a very patient Carly Duncan I was off and running. Now that I have learned the program and tailored it to suit my needs it has proven to be a very useful tool.

Customer Service

Jan 09, 2015
4/5
Overall
3 / 5
Ease of Use
5 / 5
Customer Support

Comments: The hardest part of creating a plan for success in facilities management is compiling all your equipment data. HippoFM makes this process simple by offering to do it for you.

Hippo Review

Jan 09, 2015
3/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support

Comments: Good features, needs greater ability for user customization.

HippoFM has greatly helped us organize our maintenance/facility repairs

Jul 23, 2014
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: HippoFM has greatly helped us organinze the way we do work orders for our facility and our large amount of machinery. We were able to get the program up and running very quickly and our employess use it with ease. We pull reports for our weekly maintenance meetings that provides information to ensure our plant stays productive.

Hippo FM to the rescue

Jul 09, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: PROS...
Easy to use
Graphical User Interface
Outstanding customer service
Great support with data integration
Effective and efficient
Reasonably priced

CONS...
Would like to see it supported on both major platforms
Would like to see a mobile app
(I think both of these things are in development stages)

Vendor Response

by Hippo CMMS on July 09, 2014

Thanks Matt Our mobile app has been up and running since 2011, We'll demo it for you anytime - Hippo will operational on all browsers this August - along with our new software update!

HippoFM off to a good start

Jun 17, 2014
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Recently purchased HippoFM for a startup property management function. The support teams setup has been very good; and we like the way it is shaping up for us. Especially like the graphic Zoom View environment for placing and viewing work orders in

Hippo FM

Jun 06, 2014
3/5
Overall
3 / 5
Ease of Use
3 / 5
Customer Support

Comments: Need to be able to duplicate work orders and close out multiple work orders at the same time.
Would like return calls from customer service

A Great Tool for Facility Managers and Maintenance Staff

Jun 03, 2014
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: HIPPO is a very user friendly system. Its simple to navigate through, provides the appropriate fields to store facility info, running reports is simple. The only issue I have had is with a few of our staff being a little hesitant using the HIPPO system as they are not very familiar with computers.
I have found HIPPO to be a great advantage to me for providing my quarterly reports to Senior Management.

Vendor Response

by Hippo CMMS on June 03, 2014

Hi Brad, let us know which staff need help and we are happy to give them a thorough orientation to get them more comfortable with the software - as you said, Hippo is extremely user friendly, with the right coaching, your staff will be eager to use it

Cost Effective Flexibility

Jun 02, 2014
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Our organization had not used a facilities maintenance based work order system previous to beginning a relationship with HippoFM. Taking advantage of that opportunity has given us many possibilities that we had never dreamed of. One great advantage of Hippo is that we are able to use it at a basic level, effective for the inexperienced users, while the system has allowed us to grow easily, with each step forward being effective.

We can see many possible steps forward on the path of Hippo opportunity, but it has no requirements of cost or time, which makes it a winner for all hands involved.

Vendor Response

by Hippo CMMS on June 03, 2014

Hi Jim, glad to hear that Hippo is working out for you and Pikes Peak Library District!

HippoFM -" The best thing out there"

Apr 05, 2012
5/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support

Pros: HippoFM Software has been the absolute right choice for our company. The ease of use and the ability it has provided for our company to reach our full potential has been worth its¿¿¿ weight in gold. This software is priceless. This has definitely been the best choice. The software has given us the ability to manage our repairs, history, labor costs, and has given us complete document control. With its¿¿¿ mapping and plant layout format, our staff has the most effective tool at their fingertips at all times. This cuts down on wasted movements and or lost information. With the added use of the mobile device apps, we have seen an enormous increase in productivity from our staff.

Cons: Because of our company operating in Eastern Standard Time (EST), we encountered initial hurdles setting up phone discussions with our staff and HippoFM¿¿¿s . Minor adjustments from both sides corrected this easily.

Overall: HippoFM has been a dream come true for a company like ours. Everyone throughout the organization is pleased with the success and ease of implementing HippoFM. We definitely feel it was the right choice and are very happy with how effective it is for our organization. Whether you are a standalone company, or a multi- national company like we are, HippoFM is able to satisfy your needs. Lastly, HippoFM accomplishes all of this without all the excessive costs associated with other facility management software package. All in all, HippoFM was a home-run!

Hippo FM Excellence!

Apr 05, 2012
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: We are very satisfied with the Hippo System. The system is one of the most user friendly web based programs on the public market. Pricing is great along with tech support. As browser based technology Hippo FM offers quick deployment and ZERO PC installation that many of our clients have enjoyed.

Cons: N/A at this time!

Overall: It would be highly recommended to implement Hippo FM to all type of users in order to gain better control of your assets and cut of respond time and maintenance cost .Hippo FM provides facility managers with a single platform to procure, manage and pay for facility maintenance services from their own network of contractors.

Great Program - Worth It's Weight In Gold

Apr 04, 2012
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: This is a great web-based program for managing your facility. We have been through (3) different programs trying to find the perfect match for our organization and we finally hit it right with HippoFM. It is extremely easy to use, very intuitive, has everything a company would need and most importantly the customer service and implementation team are top notch. You won't find a better team of people anywhere!

Cons: Absolutely Zero, great system.

Overall: I would recommend this for any type of facility from Healthcare, Government, Banking...anything that needs a great system for their environment.

Hippo Software install and startup

Apr 04, 2012
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: Top Notch customor support.
Ease of use. Very tech friendly and easy to use from the data entry and also covers a wide range or product areas

Cons: None that I have come up with in the short time I have been utizing this system. Once again I run into a snag I make a phone call and every time it has been taken care of immediately.
I took a bit of s short cut to get things moving sooner that has cost me a little more time in data entry. If you fill out the data sheets they send you completely you will reap the benefits with the ease of the transfer.

Overall: I searched long and hard looking at many different data systems for our facilities maintenance system. I orgianlly decided on Hippo mainly because of cost. My first thought is this too simple I mean is it going to cover everything I need it too (it does). Second question to myself why so inexpensive compared to other like systems. For us the cost is right, The customor service is incredable. The ease of use is great it looks like a technician was actually in on the conception of this product and not just data entry folks and engineers. The tech library is an awesome tool. it is still a work in progress but did save me countless hours in data transfer.

Overall Program Review

Jan 17, 2012
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: Hippo FM is the most user friendly software that I have experienced. It provides our organization with the tools it needs to manage repairs, maintenance and also quickly know what you've spent to date.
Hippo also allows you to customize the look for your organization to really make it feel like your own.
We are truly grateful for the input of the support staff and they are always working to ensure our needs are met, and questions answered in a timely fashion.

Cons: Absolutely None in my opinion.

Overall: You wiil find no better software that is more user friendly, or adaptable to your needs. I highly recommend any one interested in getting controll of their repair and maintenance of their facilities to use this program, you will really pleased as we are.
Thank-you Hippo FM.