User Reviews
CommissionCalc by Flaum Technologies
USER REVIEWS - Sorted by Date
Purchased Date: August 01, 2008
Financial Controls, Bob's Red Mill Natural Foods, INC
July 22, 2009
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Pros
Our ERP never provided us with the tools and reporting our business requires for paying brokerage. Commission Calc does exactly what we need. It's very flexible and easy to use provided you know Excel well. Customer support is outstanding. They work hard and respond quickly.
Cons
Commission Calc was not an easy install. We use Exact's Macola ES for our ERP and it had several pesky permission issues. Although customer service was fast and responsive, it did take several attempts to fix each issue
Overall
The program is a great value. I highly recommended it if you need a third party option.
Purchased Date: November 01, 2006
Business Operations Manager, Sure Controls Inc.
March 30, 2009
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Pros
Flaum Technologies responds quickly to any requests whether it's requests for support or program changes. The software is versatile by it's ability to handle primary and secondary sales along with specific product commission rates. The integration with Microsoft Dyamics Great Plains avoids duplicity of data entry for calculating of commissions.
Cons
We worked with a reseller in the installation and implementation of the product. Our reseller was very familiar with our system and was able to work with Flaum Technologies directly for installation support. A suggestion would be to provide training directly to users in addition to the written instructions. Written instructions do not include the customization to the program.
Overall
Great software, great service, great company to work with.
Purchased Date: July 01, 2007
Senior Accountant, Surrex Solutions Corporation
March 30, 2009
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Pros
We currently process commissions for over 50 salespeople. CommCalc has been able to handle our company's specific requests. i.e. Rates increasing upon reaching a specific threshold. Being able to override data that has come through erronously. Having report tabs listing any errors during the CommCalc run. Generating individual salespeople workbooks for field distributions. Having historical and current commission data for each period.
Cons
Due to our high volume of A/R activity, CommCalc takes about an hour to run. Ideally, it would be great for the program to calculate at a lesser amount of time. However, as each new version has been released, the processing time has decreased. This is promising.
Overall
We've had an excellent experience working with CommCalc. If issues ever occur, Flaum Tech is quick to respond and work on resolving the problems right away. Their staff is thorough and explains the problems in depth in order to prevent the prolems from reoccuring. They also work well with our IT department in order to make conversions and upgrades as smooth as possible.
Purchased Date: November 01, 2002
Controller, Agri-Cover, Inc.
March 04, 2009
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Pros
Our commmission structure is very detailed, and varies for internal vs. outside sales staff. Commission calc is a very robust system that can handle it all. I have received many favorable comments about our reporting from our outside sales group... that we provide the most detail to them, and on a timely basis.
Customer service is outstanding! It seems like they love the challenge of solving a problem or issue. They provide detailed follow up on the status of an issue, and won't leave you until you tell them you are satisifed with the fix. They have even worked evenings and weekends to solve a critical problem. Not that there is much need to call customer service... it seems we only call them for a major change or version update.
Cons
I am sure that we are not fully utilizing all the capabilities of the system.
Overall
Highly recommend! You receive value for the money invested in this system... And, you work with wonderful people that go the extra mile to help you.