Zendesk vs. Parature Helpdesk Support Software
Comparison
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Parature Helpdesk Support Software
by Parature |
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Rating |
No Reviews |
No Reviews |
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Description |
Zendesk is the fastest way to great customer support. Connect with your customers anywhere - Zendesk centralizes your support, including email, phone, social, web, and mobile. Zendesk is a cloud based customer support platform featuring live chat, elegant social media integration, and a full-featured support ticketing system. Over 10,000 organizations and 70 million end users use Zendesk to provide great customer support. Sign up for a 100% FREE 30 day trial. No credit card required.
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Parature's help desk support software provides a robust, yet easy to manage application that allows you to support all your organization's departments, no matter how large or small. Parature help desk support software provides several types of support with one integrated software suite. Whether you need a knowledgebase to answer commonly-asked questions, or full-featured trouble ticket software, we have the modules to meet your needs.
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Platform |
Web Based
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Web Based
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Company Size Served |
- Users Supported -
1 - 1000+
- Number of Employees -
1 - 1000+
- Annual Revenue -
$0 - $1+ billion |
- Users Supported -
1 - 1000+
- Number of Employees -
1 - 1000+
- Annual Revenue -
$0 - $1+ billion |
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Location Served |
United States
Canada Latin America United Kingdom Europe Africa Asia Australia |
United States
Canada Latin America United Kingdom Europe Australia |
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Features |
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Alerts / Escalation |
2
 |
2
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Call Tracking |
2
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2
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Chat Functionality |
2
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2
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Complex Event Processing |
1
|
1
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CRM Integration |
2
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2
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Custom User Interface |
2
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2
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Customer Accounts |
2
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2
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Customizable Fields |
2
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2
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Customizable Functionality |
2
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2
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Customizable Reporting |
2
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2
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Data Import/Export |
2
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2
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Email Tracking |
2
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2
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Inbox Monitor |
2
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2
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Incoming Call Management |
1
|
1
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Inventory Management |
1
|
1
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Knowledge Base Integration |
2
|
2
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Mobile Access |
2
|
2
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Multi-Currency |
1
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1
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Multi-Language |
2
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2
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Queue Manager |
2
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2
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Quick Incident Creation |
2
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2
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Real Time Monitoring |
2
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2
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Reporting |
2
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2
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Service Renewal Notices |
1
|
1
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SLA Management |
2
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2
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Support Ticket Tracking |
2
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2
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Website Integration |
2
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2
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Work Order Management |
1
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1
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