Zendesk vs. Remedy Service Desk
Comparison
Need help? Send us an email or call us at 1-855-GO-SOFTWARE (1-855-467-6389)
|
Remedy Service Desk
by BMC Software |
||||
|
|
||||
Rating |
No Reviews |
No Reviews |
||
Description |
Zendesk is the fastest way to great customer support. Connect with your customers anywhere - Zendesk centralizes your support, including email, phone, social, web, and mobile. Zendesk is a cloud based customer support platform featuring live chat, elegant social media integration, and a full-featured support ticketing system. Over 10,000 organizations and 70 million end users use Zendesk to provide great customer support. Sign up for a 100% FREE 30 day trial. No credit card required.
|
Enables IT to respond to conditions that disrupt critical services by automating incident management processes.
|
||
Platform |
Web Based
|
--
|
||
Company Size Served |
- Users Supported -
1 - 1000+
- Number of Employees -
1 - 1000+
- Annual Revenue -
$0 - $1+ billion |
--
--
--
|
||
Location Served |
United States
Canada Latin America United Kingdom Europe Africa Asia Australia |
--
|
||
|
Features |
||||
Alerts / Escalation |
1
 |
1
|
||
Call Tracking |
1
|
1
|
||
Chat Functionality |
1
|
1
|
||
Complex Event Processing |
1
|
1
|
||
CRM Integration |
1
|
1
|
||
Custom User Interface |
1
|
1
|
||
Customer Accounts |
1
|
1
|
||
Customizable Fields |
1
|
1
|
||
Customizable Functionality |
1
|
1
|
||
Customizable Reporting |
1
|
1
|
||
Data Import/Export |
1
|
1
|
||
Email Tracking |
1
|
1
|
||
Inbox Monitor |
1
|
1
|
||
Incoming Call Management |
1
|
1
|
||
Knowledge Base Integration |
2
|
2
|
||
Mobile Access |
1
|
1
|
||
Multi-Currency |
1
|
1
|
||
Multi-Language |
1
|
1
|
||
Queue Manager |
1
|
1
|
||
Quick Incident Creation |
1
|
1
|
||
Real Time Monitoring |
1
|
1
|
||
Reporting |
1
|
1
|
||
SLA Management |
1
|
1
|
||
Support Ticket Tracking |
2
|
2
|
||
Website Integration |
1
|
1
|
||
Work Order Management |
1
|
1
|
||
