Zendesk vs. Zoho Support
Comparison
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Zoho Support
by Zoho |
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Rating |
No Reviews |
No Reviews |
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Description |
Zendesk is the fastest way to great customer support. Connect with your customers anywhere - Zendesk centralizes your support, including email, phone, social, web, and mobile. Zendesk is a cloud based customer support platform featuring live chat, elegant social media integration, and a full-featured support ticketing system. Over 10,000 organizations and 70 million end users use Zendesk to provide great customer support. Sign up for a 100% FREE 30 day trial. No credit card required.
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Provide a great customer support experience with Zoho Support. Prioritize, manage and close an ever-increasing volume of requests that reach your organization through a variety of channels. Build and publish a support knowledge base. Analyze and improve the performance of your customer support team. Zoho Support is a flexible, web-based help desk support software that allows you to provide the support experience your customers deserve.
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Platform |
Web Based
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Web Based
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Company Size Served |
- Users Supported -
1 - 1000+
- Number of Employees -
1 - 1000+
- Annual Revenue -
$0 - $1+ billion |
- Users Supported -
2 - 499
- Number of Employees -
10 - 1000+
- Annual Revenue -
$0 - $500 million |
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Location Served |
United States
Canada Latin America United Kingdom Europe Africa Asia Australia |
United States
Canada Latin America United Kingdom Europe Africa Asia Australia |
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Features |
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Alerts / Escalation |
2
 |
2
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Billing & Invoicing |
1
|
1
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Call Tracking |
1
|
1
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Chat Functionality |
1
|
1
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Complex Event Processing |
1
|
1
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CRM Integration |
2
|
2
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Custom User Interface |
2
|
2
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Customer Accounts |
1
|
1
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Customizable Fields |
2
|
2
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Customizable Functionality |
2
|
2
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Customizable Reporting |
2
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2
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Data Import/Export |
2
|
2
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Email Tracking |
2
|
2
|
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Inbox Monitor |
1
|
1
|
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Incoming Call Management |
1
|
1
|
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Knowledge Base Integration |
2
|
2
|
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Mobile Access |
1
|
1
|
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Multi-Currency |
1
|
1
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Multi-Language |
2
|
2
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Queue Manager |
1
|
1
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Quick Incident Creation |
1
|
1
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Real Time Monitoring |
1
|
1
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Reporting |
2
|
2
|
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SLA Management |
2
|
2
|
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Support Ticket Tracking |
2
|
2
|
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Website Integration |
2
|
2
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Work Order Management |
2
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2
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