Top Complaint Management Software Products

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Freshdesk allows you to be proactive about your complaint management by keeping an eye on Facebook and Twitter for conversations about your brand. Automatically track, prioritize, categorize all your complaints efficiently. With powerful features such as smart automations, SLA management, and reporting capabilities, its now easier than ever to make your customers happy. Unlike competing softwares with steep pricing and hidden strings, plans start at $0. (you get three agents for free forever) Learn More

Rising volumes are causing customer issues to fall through the cracks, your complaint management processes don't effectively capture the issues frustrating your customers, and you need a clear view of agent performance to drive accountability. Sound familiar? Based on the PhaseWare Tracker product suite, our adaptable, easy-to-use complaint management solutions will align your people, processes, and information to better serve near-term customer needs, while helping prevent future issues. Learn More


by Lynk Software

Everest is used by leading companies around the world to manage customer feedback, requests, complaints and internal/supplier corrective actions. Everest is flexible and used across many industries to increase customer loyalty and improve quality. Built-in workflows, due date tracking and automatic reminders ensure that every concern is handled in a timely and efficient manner. Reports and charts can be generated instantly and e-mailed directly from the system. Learn More



Why wait weeks or months to respond to a customers survey response, do it now! Our ActionTracker is a powerful and fully-integrated system that puts you in full control of your customer comments, inquiries, and small projects. When a customer responds, ActionTracker takes over. Assign issue codes, personnel, priorities, and next-steps action items. Track the life of the response through History Notes. ActionTracker gives you complete control of your customer experience management. Learn More


by Customer Expressions

Improve your efficiency and boost customer satisfaction. i-Sight enables you to quickly and accurately respond to customer service requests submitted through any channel. i-Sight is integrated web based case management software for managing customer service inquiries and complaints. Quickly record new inquiries, use call scripting, manage incoming emails, cusotmize workflow and assignment, and monitor your performance. Learn More


by TeamSupport

Easy to implement web-based Customer Service & Help Desk software with a focus on team collaboration. Learn More


by Tenmiles

A help desk ticketing software that helps you to remove clutter and manage your customer support queries easily from multiple channels. Learn More


by IssueTrak

100% Web based Help Desk software, Customer Support Desk software, Asset Management Software and Issue Tracking software. Learn More


by Peacock Consulting

Customer complaint resolution and compliance system design specifically for collection industry. Learn More


by Places for People Group

Complaint management system for the housing industry that works flawlessly on smartphones and tablets as well as computers. Learn More

Complaints Management System

by QIT Consulting

Convert customer complaints into an improvement powerhouse. Save time and money on your everyday tasks. Increase customer satisfaction. Learn More


by ConSol*

Allows you to provide impeccable customer service, which is one of the pillars of successful and profitable customer relationships. Learn More


by CustomAnswers Software

Powerful, flexible, customizable and affordable Knowledge Base, Ticket Tracking, Service Requests, Email Management, Live Chat & more. Learn More

CWA Flow

by CWA

Web based software to improve customer loyalty by automating and improving the process of addressing customer complaints. Learn More


Desk is help desk support software made smarter, easier and more affordable. Learn More


by eTracker

Software to automate and track the full lifecycle of a customer complaint from registration to response, with space for attachments. Learn More


by Helprace

Helprace is a customer service software solution with a helpdesk, self-service portal and a community. Learn More

Listening Post

by Listening Post

Software to streamline and automate the collection and management of customer complaints to encourage company growth and improvement. Learn More

MasterControl QAAD

by MasterControl

Helps you achieve and maintain regulatory compliance by automating, streamlining, and effectively managing quality processes. Learn More


A unique online service that lets you capture and use customer feedback to improve business. Learn More

Quality and Compliance Software Solutions. Essential. Robust. Proven. Learn More

Quality Solutions

by ASI DataMyte

Quality solutions for manufacturing, assembly and laboratory, including CMM integration, data collection, and more. Learn More

Tandem Software

by CoNetrix

Security and Compliance Software that includes Risk Assessment, Policies, Business Continity Planning, and Vendor Management modules. Learn More


by iCasework

Enterprise software for capturing, handling and reporting on complaints and feedback. Learn More

Vector Help Desk

by Vector

IT help desk management solution with remote control access, asset and inventory management. Learn More

Zoho Support

by Zoho

Prioritize, manage and close an ever-increasing volume of requests that reach your support organization through a variety of channels. Learn More

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