Complaint Management Software Programs
30 solutions found. Filter these results to match your needs.
Featured Complaint Management Software
Everest is used by leading companies around the world to manage customer feedback, requests, complaints and internal/supplier corrective actions. Everest is flexible and used across many industries to increase customer loyalty and improve quality. Built-in workflows, due date tracking and automatic reminders ensure that every concern is handled in a timely and efficient manner. Reports and charts can be generated instantly and e-mailed directly from the system. [Learn more]
Freshdesk is an online complaint management system that lets you give your customers a refreshing support experience every time, everywhere: over email, phone, chat, the website, Facebook & even Twitter. With intelligent automations, best-in-class ticket management & multi-product support capabilities, your agents stay fresh all day round, no matter how many customers, complaints & brands they need to support. Pricing: starts at free forever for 3 agents. [Learn more]
C3 Touch software is simple, social and affordable. Organize all your customer feedback from every customer touchpoint including social media. Connect the customer feedback form to your web site. [Learn more]
Rising volumes are causing customer issues to fall through the cracks, your complaint management processes don't effectively capture the issues frustrating your customers, and you need a clear view of agent performance to drive accountability. Sound familiar? Based on the PhaseWare Tracker product suite, our adaptable, easy-to-use complaint management solutions will align your people, processes, and information to better serve near-term customer needs, while helping prevent future issues. [Learn more]
Improve your efficiency and boost customer satisfaction. i-Sight enables you to quickly and accurately respond to customer service requests submitted through any channel. i-Sight is integrated web based case management software for managing customer service inquiries and complaints. Quickly record new inquiries, use call scripting, manage incoming emails, cusotmize workflow and assignment, and monitor your performance. [Learn more]
Remedyforce is everything you need in an IT help desk, without the hassle of hardware. With IT service management best practices built right in, Remedyforce automates your service desk processes. Build and manage your help desk with the experience of thousands of customers and without the pain of programming custom scripts. We built Remedyforce on Force.com, the industry's leading platform for SaaS applications (trusted by more than 92,000 organizations today). [Learn more]
TeamSupport is all about helping your business provide exceptional customer support through better collaboration and teamwork. It is not just a ticketing system. It's a complete customer support suite that also facilitates communication and collaboration between your internal team members, other constituents within your company, and your clients. Put simply, TeamSupport lets your company work together so that you can provide your customers with the best customer experience possible. [Learn more]
Column Case Investigative eliminates manual processes, increases effectiveness, and reduces case handling errors to increase solvability and reduce costs. Safely and securely manage and share information, automate tasks and processes, and collaborate across departments. Column's Case Management solution helps organizations manage cases from their investigation and review through their adjudication. Features include: multi-tenancy, system integration, visualization tool, records management. [Learn more]
All Complaint Management Software
30 Solutions Listed
AIMediaComms - Vuelio
Media and Stakeholder Relationship Software [Learn more]
Alloy Software - Alloy Navigator Express
1 reviewHelp Desk support software, IT Infrastructure and asset management with comprehensive inventory. [Learn more]
ASI DataMyte - Quality Solutions
Quality solutions for manufacturing, assembly and laboratory, including CMM integration, data collection, and more. [Learn more]
Gives you out-of-the-box processes for incident management, self service, and inventory tracking for your help desk. [Learn more]
C3 Touch software is simple, social and affordable. Organize all your customer feedback from every customer touchpoint including social media. Connect the customer feedback form to your web site. [Learn more]
CEBOS - MQ1
Enterprise Quality Management System Software - Automate, Integrate, Comply. Manage your entire quality system! [Learn more]
Helps capture, investigate, and manage cases. Includes relationship mapping to license plates, people, etc. [Learn more]
ConSol* - ConSol*CM
Allows you to provide impeccable customer service, which is one of the pillars of successful and profitable customer relationships. [Learn more]
CustomAnswers Software - CustomAnswers
Powerful, flexible, customizable and affordable Knowledge Base, Ticket Tracking, Service Requests, Email Management, Live Chat & more. [Learn more]
Complaint handling software that makes it easy for your organization to collaborate and share information. [Learn more]
CWA - CWA Flow
Web based software to improve customer loyalty by automating and improving the process of addressing customer complaints. [Learn more]
Desk.com - Desk.com
Assistly is help desk support software made smarter, easier and more affordable. [Learn more]
eTracker - eTracker
Software to automate and track the full lifecycle of a customer complaint from registration to response, with space for attachments. [Learn more]
A web-based helpdesk and customer support software delivered as a service. [Learn more]
GuestWare - GuestWare
Hotel CRM and guest experience management (GEM) customer loyalty and maintenance software solution designed for the lodging industry. [Learn more]
iCasework - UsefulFeedback
Enterprise software for capturing, handling and reporting on complaints and feedback. [Learn more]
Interneer - Interneer Intellect
Whether your process fits into HR, Operations, Sales or if it's custom to your specific business need and niche we'll work for you. [Learn more]
IssueTrak - Complaint Management Software
100% Web based Help Desk software, Customer Support Desk software, Asset Management Software and Issue Tracking software. [Learn more]
Listening Post - Listening Post
Software to streamline and automate the collection and management of customer complaints to encourage company growth and improvement. [Learn more]
Build customer relations through a proactive and responsive customer service and quality initiative. [Learn more]
MasterControl - MasterControl QAAD
Helps you achieve and maintain regulatory compliance by automating, streamlining, and effectively managing quality processes. [Learn more]
Diverse, flexible ticket management solution that supports a wide spectrum of customer service capabilities. [Learn more]
mycustomerfeedback.com - mycustomerfeedback.com
A unique online service that lets you capture and use customer feedback to improve business. [Learn more]
Powerful, affordable customer-support and help desk support software solution built on Microsoft industry standards. [Learn more]
QIT Consulting - Complaints Management System
Convert customer complaints into an improvement powerhouse. Save time and money on your everyday tasks. Increase customer satisfaction. [Learn more]
SurveySquare.com - Web Surveys
2 reviewsCreate, collect and analyze your own online surveys. Fully hosted with monthly plans starting at $19.95 and a 30 Day Free Trial. [Learn more]
TeaLeaf Technology - Tealeaf cxReveal
With the ability to grade customer experiences in real-time by identifying patterns of behavior that signify struggle. [Learn more]
Vector - IT Help Desk and Service Management
Desktop IT help desk management solution with remote control access, asset and inventory management. [Learn more]
Verify Technologies - Verify Technologies
Solutions can link with your existing MRP systems and Accounts package to provide you with one integrated, paperless, business management system. [Learn more]
Zoho - Zoho Support
Prioritize, manage and close an ever-increasing volume of requests that reach your support organization through a variety of channels. [Learn more]
About Complaint Management Software
Complaint Management software helps to track, organize and resolve customer complaints and maximizes the productivity of the employees who deal with customers directly. These solutions are characterized by the ability to accurately capture, classify and route complaints, enabling communication across the team and insuring compliance. Complaint Management software is related to Customer Satisfaction software, Customer Service software and Help Desk software.
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