Top Complaint Management Software Products

2,000+ businesses use Capterra each week to find the right software.

Freshdesk is an online complaint management system that lets you give your customers a refreshing support experience every time, everywhere: over email, phone, chat, the website, Facebook & even Twitter. With intelligent automations, best-in-class ticket management & multi-product support capabilities, your agents stay fresh all day round, no matter how many customers, complaints & brands they need to support. Pricing: starts at free forever for 3 agents. Learn More


The all-in-one customer support software for fast growing companies. collects and organizes all of your customer conversations (Facebook, Twitter, Gmail) into a prioritized actionable list, and gives your business simple tools to effectively respond to your customers. Take control of your customer support! Request a demo with one of our experts to learn more or sign up for a Free trial to get started. Learn More

Rising volumes are causing customer issues to fall through the cracks, your complaint management processes don't effectively capture the issues frustrating your customers, and you need a clear view of agent performance to drive accountability. Sound familiar? Based on the PhaseWare Tracker product suite, our adaptable, easy-to-use complaint management solutions will align your people, processes, and information to better serve near-term customer needs, while helping prevent future issues. Learn More


by Lynk Software

Everest is used by leading companies around the world to manage customer feedback, requests, complaints and internal/supplier corrective actions. Everest is flexible and used across many industries to increase customer loyalty and improve quality. Built-in workflows, due date tracking and automatic reminders ensure that every concern is handled in a timely and efficient manner. Reports and charts can be generated instantly and e-mailed directly from the system. Learn More


by Customer Expressions

Improve your efficiency and boost customer satisfaction. i-Sight enables you to quickly and accurately respond to customer service requests submitted through any channel. i-Sight is integrated web based case management software for managing customer service inquiries and complaints. Quickly record new inquiries, use call scripting, manage incoming emails, cusotmize workflow and assignment, and monitor your performance. Learn More

Various industries use IssueTrak as a platform to manage complaints and resolve issues, quickly and efficiently, resulting in increased customer satisfaction and reduced expenses. IssueTrak's software has proven effective in both large and small companies around the world. Test drive IssueTrak today with our online demo! Learn More

Column Case Management

by Column Technologies

Column Case Investigative eliminates manual processes, increases effectiveness, and reduces case handling errors to increase solvability and reduce costs. Safely and securely manage and share information, automate tasks and processes, and collaborate across departments. Column's Case Management solution helps organizations manage cases from their investigation and review through their adjudication. Features include: multi-tenancy, system integration, visualization tool, records management. Learn More

TeamSupport is all about helping your business provide exceptional customer support through better collaboration and teamwork. It is not just a ticketing system. It's a complete customer support suite that also facilitates communication and collaboration between your internal team members, other constituents within your company, and your clients. Put simply, TeamSupport lets your company work together so that you can provide your customers with the best customer experience possible. Learn More


by Peacock Consulting

Customer complaint resolution and compliance system design specifically for collection industry. Learn More

Complaints Management System

by QIT Consulting

Convert customer complaints into an improvement powerhouse. Save time and money on your everyday tasks. Increase customer satisfaction. Learn More


by ConSol*

Allows you to provide impeccable customer service, which is one of the pillars of successful and profitable customer relationships. Learn More


by CustomAnswers Software

Powerful, flexible, customizable and affordable Knowledge Base, Ticket Tracking, Service Requests, Email Management, Live Chat & more. Learn More

CWA Flow

by CWA

Web based software to improve customer loyalty by automating and improving the process of addressing customer complaints. Learn More


by eTracker

Software to automate and track the full lifecycle of a customer complaint from registration to response, with space for attachments. Learn More


by Tenmiles

A help desk ticketing software that helps you to remove clutter and manage your customer support queries easily from multiple channels. Learn More

Listening Post

by Listening Post

Software to streamline and automate the collection and management of customer complaints to encourage company growth and improvement. Learn More

MasterControl QAAD

by MasterControl

Helps you achieve and maintain regulatory compliance by automating, streamlining, and effectively managing quality processes. Learn More


A unique online service that lets you capture and use customer feedback to improve business. Learn More

Quality Solutions

by ASI DataMyte

Quality solutions for manufacturing, assembly and laboratory, including CMM integration, data collection, and more. Learn More

Tandem Software

by CoNetrix

Security and Compliance Software that includes Risk Assessment, Policies, Business Continity Planning, and Vendor Management modules. Learn More


by iCasework

Enterprise software for capturing, handling and reporting on complaints and feedback. Learn More

Vector Help Desk

by Vector

IT help desk management solution with remote control access, asset and inventory management. Learn More

Zoho Support

by Zoho

Prioritize, manage and close an ever-increasing volume of requests that reach your support organization through a variety of channels. Learn More

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