Top Complaint Management Software Products

2,000+ businesses use Capterra each week to find the right software.


Do you have trouble managing complaints? Do customer concerns get lost in the shuffle of email & spreadsheets? We've helped restaurants, schools, municipalities, hospitals, financial institutions, & others automate complaint submission & assignment with web forms & email. Use task manager for BETTER & FASTER complaint tracking, updating, & resolution. See dashboard views of open complaints. Use custom reports for visibility into complaint trends. Keep customers happy & stay in compliance. View Profile

Get BETTER complaint management with Issuetrak. Automate submission & assignment. Track, update, & resolve complaints quickly. View Profile

Everest

by Lynk Software

Everest is used by leading companies around the world to manage customer complaints and supplier corrective actions. Everest is customizable and used across many industries to increase customer loyalty and improve quality. Built-in workflows, due date tracking and automatic reminders ensure that every concern is handled in a timely and efficient manner. Reports and charts can be generated instantly and e-mailed directly from the system. View Profile

Manage customer complaints and supplier issues through a proactive and responsive customer service and quality initiative. View Profile

HR Acuity On-Demand, an innovative Web-based HR case management solution. Minimize your organization's legal and financial risks by enabling consistent documentation of employee issues, a structured process for conducting workplace investigations and easy to facilitate exit interviews. WINNER Human Resource Executive Top Product of the Year Award. Visit our site to learn more, see demo or sign up for a free trial. View Profile

Web-based solution to mitigate financial & legal risk by establishing a transparent, employee relations and HR investigation process. View Profile

Improve your efficiency and boost customer satisfaction. i-Sight enables you to quickly and accurately respond to customer service requests submitted through any channel. i-Sight is integrated web based case management software for managing customer service inquiries and complaints. Quickly record new inquiries, use call scripting, manage incoming emails, customize workflow and assignment, and monitor your performance. View Profile

Complaint handling software that makes it easy for your organization to collaborate and share information. View Profile

Freshservice is an IT Complaint Management helpdesk, with a fresh twist. The tool puts a refreshing user experience on top of powerful ticketing and asset management capabilities like auto-discovery of new resources, powerful configuration management and enhanced impact analysis. Incident, Problem, Change, Release & Knowledge Management are amongst the other features that make Freshservice, a perfect fit for your organization's IT management needs. View Profile

IT Complaints piling up? Start resolving your service desk complaints 2x faster! Try Freshservice - it's ITIL-ready! View Profile

Very Affordable and Easy-to-Use cloud-based Complaints Management system with full CAPA integration. It can be expanded into a comprehensive QMS system that also includes Document Control, Audit Management and Training... View Profile

Intuitive and easy-to-use cloud-based Customer Management system. Fully complies with ISO requirements View Profile

Turn reviews into revenue High5 helps sellers proactively encourage more positive feedback and to quickly react to negative feedback resulting in sellers growing sales and revenues faster. Five star feedback leads to more sales. Every time someone leaves you positive feedback, it makes it more likely that someone else will buy from you. Reduce negative feedback Instantly alerts you to negative feedback and support issues, meaning you can prioritize these queries and resolve problems fast. View Profile

Improve your seller rating through automated intelligent feedback requests on Amazon & eBay. View Profile

ManageEngine ServiceDesk Plus is a completely web-based Help Desk and Asset Management Software. It offers an integrated package with Incident management(Trouble Ticketing), Asset Tracking, Purchasing, Contract Management, Self-Service Portal, and Knowledge Base at an affordable price point. ServiceDesk Plus provides all that you need to have a full-fledged IT Help Desk and a productive Help Desk staff. ManageEngine ServiceDesk Plus is available in both normal edition and also ITIL edition. View Profile

Help desk support software and asset management tool includes, knowledgebase, SLA management, ticket tracking, inventory management. View Profile

HappyFox is a web based customer service software hosted on the cloud. It helps to track and manage all customer support requests across multiple channels like email, chats, social media and phone in a centralized ticket support system. Integration with other web apps like CRM, live-chats, voice and bug tracking apps makes it practical help desk. Similar customer support queries can be handled using canned actions and smart rules to automate responses. Community forums help customers connect. View Profile

A help desk ticketing software that helps you to remove clutter and manage your customer support queries easily from multiple channels. View Profile

With Freshdesk, you can get a grip on customer complaints coming in through phone, email, chat, Twitter and Facebook or even your mobile app! You can convert complaints into tickets, organize and assign them between teams, respond in bulk for frequent complaints and get insights into issues affecting their service. Freshdesk is intuitive, priced affordably, and free for three agents so you can get started right away and make your customers happy! View Profile

A web-based helpdesk and customer support software that to track and manage customer complaints from any channel View Profile

Manage complaints and customer support issues with Desk.com, the all-in-one customer support software for fast growing companies. Desk.com collects and organizes all of your customer conversations (Facebook, Twitter, Gmail) into a prioritized actionable list, and gives your business simple tools to effectively respond to your customers. Take control of your customer support! Request a demo with one of our experts to learn more or sign up for a Free trial to get started. View Profile

Desk is help desk support software made smarter, easier and more affordable. View Profile

UsefulFeedback is an on-demand service for capturing, managing and reporting on complaints and feedback across your entire business network. Highly configurable, UsefulFeedback can be fine tuned to your organisation's complaint management needs, enabling your organisation to adhere to regulations, improve service levels and enhance customer experience. We provide industry specific solutions for most business sectors. View Profile

User friendly, scalable, enterprise-ready, on-demand complaint management system. Complaints, compliance and risk management. View Profile

TeamSupport helps you better manage customer complaints. We're not like the other guys, TeamSupport is designed for software & technology companies - we understand B2B customer support and help simplify communication & organize complaints by product, issue, or even department while still maintaining visibility of the customer company. Fully customizable & scalable with product & customer databases, integration with developer and CRM tools, multi-channel support, and advanced reporting. View Profile

Easy to implement web-based Complaint Management & Help Desk software designed for B2B software and technology companies. View Profile

Error tracking and monitoring for 70,000+ web and mobile application developers at companies like Mixpanel, Heroku, Twilio, ESPN, Adobe and more. Support for 20+ languages. With a few lines of code you will quickly see, errors, stack traces, trends and affected users. Reduce the noise. Errors get queued, de-duped, grouped. Alerts, daily summaries or chat & issue tracker integrations. Drill down to the root cause with local variables in stack traces and source map support etc. View Profile

Secure, Compliant monitoring. Rollbar detects, alerts and diagnoses your app crashes. Compliant conscious companies deserve SaaS too View Profile

FCS Recovery

by FCS Computer Systems

FCS Recovery is multi-language web-based glitch management system for guest and non-guest complaints and incidents, designed to replace the traditional log book for the hospitality industry. It tracks and records the status of complaints, accidents, injuries and emergency incidents at your hotel for in-house guests, non-in-house guests and even hotel employees if chosen to, along with resolution action items that are automatically assigned to the relevant personnel. View Profile

Track and document guest complaints and incident recovery processes including escalation, compensation and follow up. View Profile

Salesforce

by Salesforce Service Cloud

With help desk solutions, you can streamline your support operations to provide 24x7 global support that is cost effective View Profile

With help desk solutions, you can streamline your support operations to provide 24x7 global support that is cost effective View Profile

Complaint Management software for efficient complaint handling with a workflow and routing engine. FREE life time plan available. View Profile

Complaint Management software for efficient complaint handling with a workflow and routing engine. FREE life time plan available. View Profile

UseResponse

by UseResponse

All-in-one support suite to get customer feedback and provide support for only $15/month. Self-Hosted and Cloud plans. View Profile

All-in-one support suite to get customer feedback and provide support for only $15/month. Self-Hosted and Cloud plans. View Profile

CustomAnswers

by CustomAnswers Software

Powerful flexible and affordable CRM Platform. Have a look at it when looking for a tool suitable to specific business processes View Profile

Powerful flexible and affordable CRM Platform. Have a look at it when looking for a tool suitable to specific business processes View Profile

C-Desk

by C-Desk

Help desk solution with service request management, knowledge base, task management, surveys. View Profile

Help desk solution with service request management, knowledge base, task management, surveys. View Profile

ActionTracker

by SurveySquare.com

Manage your Customer Experience with our Fully integrated ActionTracker. View Profile

Manage your Customer Experience with our Fully integrated ActionTracker. View Profile

CastIMS

by Peacock Consulting

Customer complaint resolution and compliance system design specifically for collection industry. View Profile

Customer complaint resolution and compliance system design specifically for collection industry. View Profile

Convert customer complaints into an improvement powerhouse. Save time and money on your everyday tasks. Increase customer satisfaction. View Profile

Convert customer complaints into an improvement powerhouse. Save time and money on your everyday tasks. Increase customer satisfaction. View Profile

Respond captures and acts upon customer feedback across single or multiple touch points to create personalized customer experience. View Profile

Respond captures and acts upon customer feedback across single or multiple touch points to create personalized customer experience. View Profile

Customer Case Management System for customers in-store and online. Features include history and tracking on all cases. View Profile

Customer Case Management System for customers in-store and online. Features include history and tracking on all cases. View Profile

Cirrus

by Places for People Group

Complaint management system for the housing industry that works flawlessly on smartphones and tablets as well as computers. View Profile

Complaint management system for the housing industry that works flawlessly on smartphones and tablets as well as computers. View Profile

Complaints Pro

by Coretec Solutions

Complaints Pro enables you to take control of Customer Complaints, Corrective Actions and other quality functions. View Profile

Complaints Pro enables you to take control of Customer Complaints, Corrective Actions and other quality functions. View Profile

ConSol*CM

by ConSol Consulting & Solutions Software

Allows you to provide impeccable customer service, which is one of the pillars of successful and profitable customer relationships. View Profile

Allows you to provide impeccable customer service, which is one of the pillars of successful and profitable customer relationships. View Profile

SaaS workflow automation tool with regulatory and internal integration, document mgmt., ad hoc reporting. Ingests any form of data. View Profile

SaaS workflow automation tool with regulatory and internal integration, document mgmt., ad hoc reporting. Ingests any form of data. View Profile

eTracker

by eTracker

Software to automate and track the full lifecycle of a customer complaint from registration to response, with space for attachments. View Profile

Software to automate and track the full lifecycle of a customer complaint from registration to response, with space for attachments. View Profile

Provides a secure web-based system for complaint submission, investigations, document upload and case management. View Profile

Provides a secure web-based system for complaint submission, investigations, document upload and case management. View Profile

mycustomerfeedback.com

by mycustomerfeedback.com

A unique online service that lets you capture and use customer feedback to improve business. View Profile

A unique online service that lets you capture and use customer feedback to improve business. View Profile

Scalable, flexible & configurable modules for vendor & product management, customer complaint management & product launch management. View Profile

Scalable, flexible & configurable modules for vendor & product management, customer complaint management & product launch management. View Profile

SutiDesk

by SutiSoft

Powerful Online Help Desk Software that helps customer support agents to effectively manage service requests. View Profile

Powerful Online Help Desk Software that helps customer support agents to effectively manage service requests. View Profile

Workpro Complaints Management System

by Computer Application Services

Workpro is a comprehensive system for recording, managing and reporting on all casework, including complaints, enquiries and issues. View Profile

Workpro is a comprehensive system for recording, managing and reporting on all casework, including complaints, enquiries and issues. View Profile

Filter Results (35)

Product Rating

Number of Users

Deployment

Features