Top Complaint Management Software Products

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Freshdesk allows you to be proactive about your complaint management by keeping an eye on Facebook and Twitter for conversations about your brand. Automatically track, prioritize, categorize all your complaints efficiently. With powerful features such as smart automations, SLA management, and reporting capabilities, its now easier than ever to make your customers happy. Unlike competing softwares with steep pricing and hidden strings, plans start at $0. (you get three agents for free forever) View Profile

Everest

by Lynk Software

Everest is used by leading companies around the world to manage customer feedback, requests, complaints and internal/supplier corrective actions. Everest is flexible and used across many industries to increase customer loyalty and improve quality. Built-in workflows, due date tracking and automatic reminders ensure that every concern is handled in a timely and efficient manner. Reports and charts can be generated instantly and e-mailed directly from the system. View Profile

Rising volumes are causing customer issues to fall through the cracks, your complaint management processes don't effectively capture the issues frustrating your customers, and you need a clear view of agent performance to drive accountability. Sound familiar? Based on the PhaseWare Tracker product suite, our adaptable, easy-to-use complaint management solutions will align your people, processes, and information to better serve near-term customer needs, while helping prevent future issues. View Profile

i-Sight

by Customer Expressions

Improve your efficiency and boost customer satisfaction. i-Sight enables you to quickly and accurately respond to customer service requests submitted through any channel. i-Sight is integrated web based case management software for managing customer service inquiries and complaints. Quickly record new inquiries, use call scripting, manage incoming emails, cusotmize workflow and assignment, and monitor your performance. View Profile

TeamSupport helps you provide exceptional customer service through better collaboration and teamwork. It's not just a ticketing system. It's a complete customer support suite that simplifies communication and collaboration between your internal team members, other users within your company, and your clients. With multi-channel support capabilities, best-in-class reporting, and complete scalability, TeamSupport lets your company work together to provide the best customer experience possible. View Profile

Freshservice

by Freshdesk

Freshservice is an online ITIL service desk with a fresh twist. The tool puts a refreshing user experience on top of powerful ticketing and asset management capabilities like auto-discovery of new resources, powerful configuration management and enhanced impact analysis. Incident, Problem, Change, Release & Knowledge Management are amongst the other features that make Freshservice, a perfect fit for your organization's IT management needs. View Profile

ActionTracker

by SurveySquare.com

Manage your Customer Experience with our Fully integrated ActionTracker. View Profile

HappyFox

by Tenmiles

A help desk ticketing software that helps you to remove clutter and manage your customer support queries easily from multiple channels. View Profile

IssueTrak

by IssueTrak

100% Web based Help Desk software, Customer Support Desk software, Asset Management Software and Issue Tracking software. View Profile

Convert customer complaints into an improvement powerhouse. Save time and money on your everyday tasks. Increase customer satisfaction. View Profile

CastIMS

by Peacock Consulting

Customer complaint resolution and compliance system design specifically for collection industry. View Profile

Cirrus

by Places for People Group

Complaint management system for the housing industry that works flawlessly on smartphones and tablets as well as computers. View Profile

ConSol*CM

by ConSol*

Allows you to provide impeccable customer service, which is one of the pillars of successful and profitable customer relationships. View Profile

CustomAnswers

by CustomAnswers Software

Powerful, flexible, customizable and affordable Knowledge Base, Ticket Tracking, Service Requests, Email Management, Live Chat & more. View Profile

CWA Flow

by CWA

Web based software to improve customer loyalty by automating and improving the process of addressing customer complaints. View Profile

Desk.com

by Desk.com

Desk is help desk support software made smarter, easier and more affordable. View Profile

eTracker

by eTracker

Software to automate and track the full lifecycle of a customer complaint from registration to response, with space for attachments. View Profile

Helprace

by Helprace

Helprace is a customer service software solution with a helpdesk, self-service portal and a community. View Profile

Listening Post

by Listening Post

Software to streamline and automate the collection and management of customer complaints to encourage company growth and improvement. View Profile

MasterControl QAAD

by MasterControl

Helps you achieve and maintain regulatory compliance by automating, streamlining, and effectively managing quality processes. View Profile

mycustomerfeedback.com

by mycustomerfeedback.com

A unique online service that lets you capture and use customer feedback to improve business. View Profile

IQS provides the most comprehensive, flexible and user-friendly quality management and compliance software system on the market.. View Profile

Quality Solutions

by ASI DataMyte

Quality solutions for manufacturing, assembly and laboratory, including CMM integration, data collection, and more. View Profile

SaasCase

by SaasCase

Move offline processes, online. Design processes, automate customer journeys, securely store documents and audit history of all data. View Profile

Tandem Software

by CoNetrix

Security and Compliance Software that includes Risk Assessment, Policies, Business Continity Planning, and Vendor Management modules. View Profile

UsefulFeedback

by iCasework

Enterprise software for capturing, handling and reporting on complaints and feedback. View Profile

Vector Help Desk

by Vector

IT help desk management solution with remote control access, asset and inventory management. View Profile

Zoho Support

by Zoho

Prioritize, manage and close an ever-increasing volume of requests that reach your support organization through a variety of channels. View Profile

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