User Reviews
EnterpriseWizard by EnterpriseWizard
USER REVIEWS - All reviews
Purchased Date: October 01, 2011
VP Software Development and Technical Support, CareView Communications
May 16, 2012
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Pros
- Ease of customization - Everything is point-and-click and easy to understand. We have not had to write any code, yet we're integrated with several other mission-critical systems within our business.
- Ease of use - Even our fairly non-technical users find EW easy to pick up, and with light training are productive immediately. I attribute some of this to the user interface, but even more of it to the fact that we are able to mold the system to our business flow and terminology, so it's already familiar.
- Performance - We have a few dozen people in and out of the system all day, and rarely have any trouble. We did install on our own server, and sized it according to EW's recommendations.
- Quality - While any software product will have minor annoyances that you would like to see fixed, there are only a few of those. We have had absolutely zero bugs that have stopped us from getting the business value out of EW that we need.
- Cost - Very reasonable per-seat fees, no upcharges.
Cons
This is not a con, but my only advice is to find a champion for the project internally who understands the business processes you're wanting to implement in EW, and who has the time to focus on the project. Don't be afraid to implement what you need, and then tweak over time as requests come in - you'll rarely get everything right in a first pass and you'll get the best feedback after a minimal process has been in the users' hands for a week or two.
Overall
I don't want to sound over the top, but I have nothing but good things to say about Enterprise Wizard. As a rapidly growing company we had many manual processes which needed to be automated. Having a system that fit our business model was important, and I went through a lot of tools before I settled on EW.
By far the strongest aspect of Enterprise Wizard is its ease of customization. Literally all customization is point and click, and within about 40 hours of our initial installation (which we did ourselves on our hardware), we had a system up and running which accomplished what I was unable to do with any other product.
Since the original implementation in October 2011, there has not been a week where I have not been rolling out EW into other areas of our business, to the point where we now track everything from sales leads to fixed assets, billing, and service in EW.
Our users have learned quickly, and have been happy to have a system that helps them do their jobs well.
Purchased Date: March 01, 2006
Vice President, Data Intensity
April 09, 2012
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Pros
Enterprise Wizard is a process modeling tool designed for business not IT. Whether you are looking for a ticket system, a documentation management system and/or a procurement system, Enterprise Wizard can help you with one or a combination of all three -- really any business process can be supported by Enterprise Wizard.
Cons
We have no real complaints about Enterprise Wizard. Over the years Enterprise Wizard has continually invested in functionality and as we have grown Enterprise Wizard has been able to scale and grow with us.
Overall
If you are serious about process documentation and governance and are looking for a flexible tool that literally will run itself, look no further. Enterprise Wizard is a platform for business productivity.
Purchased Date: January 01, 2008
Director - IT, Texas A&M AgriLife
April 07, 2012
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Pros
Easiest implementation I've ever seen.
Nice built in full backup feature with tiered backup scheduling capabiltiies.
Cons
Could use a nicer GUI on the end user side to save time in implementation... but what it comes with is great nonetheless.
Overall
If you're looking for a low cost help desk out of the box with great scaling capabilities and want to simply define workflows with GUI and easy to build rules. This is your product. Everything else will either be feature deficient or extremely overbuilt and require a software engineer to manage for you.
Purchased Date: April 01, 2008
Field Service Manager, DCG Systems
April 05, 2012
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Pros
Easily Customizable to our business needs. Automatic reporting and email notifications are essential to our process.
Out of the box integration to our business structure. Create and adapt business practices to include EW. We did not know what we were missing until we started creating processes with EW in mind, The joke at our company is "EW can do it".
Cons
As a company that tracks equipment MTBF, availability and MTTR, the Graphics and Graphing packages lack the ability to do some of the hings we would like. Still need to import some data into excel for post processing.
Overall
I would recommend EW to anyone needing a fully customizable CRM with a focus on customer relations. the folks at EW go out of their way to understand your business process and where their product would best fit in. EW Customer Support is Outstanding!
Purchased Date: March 01, 2003
CEO, Lumina Decision Systems
February 28, 2010
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Pros
Lumina has been using EnterpriseWizard (and its predecessor SupportWizard) for 7 years, for issue tracking, and customer support. We have found it outstanding in its flexibility, ease of use, and reliability. There's nothing else out there that we've found that even approaches its customizability for rapidly creating a system tailored to our exact needs.
Cons
It used sometimes to have slow response, but those problems have gone away in recent releases.
Overall
We thoroughly recommend it to any organization that wants to create a CRM system, issue tracker, workflow management, project tracker, or similar application. It's so easy to use that someone with modest technical abilities can tailor it themselves without requiring IT professionals or outside developers.
