User Reviews
Integrated Homebuilder Management System by Mark Systems USA
USER REVIEWS - All reviews
Purchased Date: January 01, 1995
Director of IT, K. Hovnanian Homes
January 06, 2010
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Pros
Easily the best feature of this software is that there is one integrated database for all features of this software. This makes it easy for reporting on data, integrity of the database and the overall user experience. You don't need to back out of one module and enter a user\password to enter another module, everything is integrated and just works.
This software package has everything we need to run our homebuilding business. A customer web portal, a trade partner web portal to notify trade partners when they've been paid and what work we require them to perform and when to perform it. A robust General Ledger module to report our numbers to wall street and a Sales System to accurately sell options and keep track of prospects.
The support we've received from the company is tremendous as well. Everything from hand-holding during an upgrade to training and general questions is handled with the highest level of quality.
Cons
There are a few areas where I wish the documentation went to a more granular level.
Upgrades from one version to the next are also a little more involved than just running an upgrade.exe program. Usually I request help from the company to ensure everything is upgraded properly.
Overall
Overall IHMS is a software package that does everything we need it to do to run our business. In better years, we used to sell thousands of houses each year using this software with over 130 concurrent users. The web portals saved us a lot of time and money and allowed our company to be more productive. The company overall is very supportive of our software upgrade requests and is very customer focused.
