User Reviews
Big Contacts by BigContacts
USER REVIEWS - All reviews
Purchased Date: July 01, 2009
Marketing Director, WGS
April 15, 2010
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Pros
easy to use
Cons
can't access a lot features on my palm pilot
Overall
highly recommended - easy to use
Purchased Date: June 01, 2006
Wealth Manager, Lamberti & Associates
March 29, 2010
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Pros
I like the comprehensive "dash board" look and feel of Big Contacts. The web based product is far superior to ACT! in ease of use, and ease of access by pc, blackberry, or a client's computer. No more "syncing" of data later! Also, their customer service is timely and accurate.
Cons
The only functionality it doesn't seem to have that I would like is the ability to "color code" different types of tasks, as in Outlook. Since different users are color coded instead, this is not possible in Big Contacts at this time.
Overall
I've used many CRM packages over the years, and I find Big Contacts to be superior to them all.
Purchased Date: October 01, 2009
Sales Representative, Western & Southern Financial Group
March 05, 2010
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Pros
I have long been searching for a contact management software that would allow me to use a PDA or Cell phone to access my data. This service is truly practical for any sales representative that is on the go. The interface on the website is also extremely intuitive. And the price? How can you go wrong at only $24.95
Cons
No cons at this time. The bugs have all been worked out.
Overall
I strongly recommend this system.
Purchased Date: N/A
Financial Advisor, LPL Financial
February 05, 2010
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Pros
Easy to transfer date from exsisting CRM. Easy to schedule appointments, track sales, & input data
Cons
Sometimes it has some clitches. Takes a long time to load data with new software. Can not keep information just with me and my partner. So I can not share a client with him without sharing with the whole group
Overall
pretty good CRM
> Vendor Responses
Thanks for the comments and review of BigContacts.
I wanted to let you know that in fact you can create a work-group within your company and this will allow you to share contacts between just you and your partner without others viewing them .
Please feel free to call us at 1-888-286-6578 for more details on this.
02/06/2010 by BigContacts
Purchased Date: N/A
Financial Planner, LPL Financial
February 05, 2010
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Pros
Easy to use
Cons
ACT files don't import well (custom fields)
Overall
Nice product
> Vendor Responses
Thank you for taking the time to review BigContacts.
We read your comment and realized that we have not done a good job of informing you about our data import services. ACT! is actually the most commonly imported program in our system.
Where the confusion may exist is around who does the import. We offer two levels of data import into BigContacts.
1) Self- Serve - here you can import core contact information at no charge. (name, address, phone, email, custom fields)
2) Custom Data Import - here we do the import for you and can bring over all of your notes, history, email and even calendar events. We can literally transplant all the information you had in ACT to our database.
Here is a link to learn more about these services.
http://www.bigcontacts.com/import-contacts/
We would be happy to help get ALL of your ACT data over to BigContacts for you.
05/12/2010 by BigContacts
Purchased Date: July 01, 2009
Chief Operating Officer, Procurex, Inc.
February 01, 2010
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Pros
We are a small procurement consulting and e-procurement provider. We find the system very intuitive and easy-to-use, while having a very wide functionality. The cost of the system is very competitive. We have had almost no service or quality issues.
Cons
None to date.
Overall
I have and will continue to recommend Big Contacts.
Purchased Date: January 01, 2009
Office Manager, Kearney Moving Service
January 27, 2010
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Pros
Very easy to learn to use. Has many features that I have not implemented yet but plan to. Easy to customize with the information we want included. Can access anywhere since it is web based.
Cons
Would like to be able to assign appts to people that are not users for my information to know who I assign appts to.
Overall
Highly recommended for anyone needing a contact database with lots of functions but little money.
Purchased Date: December 01, 2009
owner, Hawaiian South Shore LLC
January 26, 2010
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Pros
for the past four years we have used Zoho,Oprius,Bartchbook. Bigcontacts seems to be the easier one to pull reports, the contacts info has all the email,tasks,notes right in one place making it easy for everyone to review what is going on with each customer.
The non tech people that use it are not having a difficult time, that is one of the major reasons we switched.
Cons
We have a retail business, the marketing portion of bigcontacts lacks I was under that impression when I sing up I can send out thank you cards, and email follow ups but I had to sign up for vertical response so I have to double enter contact info to do all that.....pretty lame, Ive ask tech support about the integration but after after several emails Ive never got a straight response only that they are working with a vendor.
I also wanted to up load a couple of list and some contacts maybe deputes, bigcontacts does not combine dupes...you have to fix everything on one list then up load it...if you have a new list it will over write the existing one....what????
Overall
easier than other CRM Ive used, the pricing is reasonable, but some things still needs alot of improvement, man I cant believe no one out their has something simple to use and actually works!!! and does not cost an arm and a leg....
> Vendor Responses
Thank you for the feedback. We have some great news for you as there appears to be some confusion regarding the marketing module.
You mentioned:
-------------------------------------------------------------
"the marketing portion of Bigcontacts lacks I was under that impression when I sing up I can send out thank you cards, and email follow ups but I had to sign up for vertical response so I have to double enter contact info to do all that"
------------------------------------------------------------
We give you the ability to easily filter any group of contacts within BigContacts and have the list instantly populate for you in VerticalResponse so that you can schedule your email or postcard campaign. NO double entry of contact information needed at all. We would be happy to show you how this works in greater detail and encourage you to take advantage of our FREE best practice webinars to learn more. http://www.bigcontacts.com/best-practices-webinars-for-web-based-crm/
02/22/2010 by BigContacts
Purchased Date: July 01, 2006
Brokerage Manager, John Hancock
January 26, 2010
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Pros
I have been using BigContacts for about 4 years. I have more than 4000 contacts on the system. It helps me keep track of clients and potential clients as well as brokers.
Cons
Data entry can sometimes be slow
Overall
I'd give it 8 out of 10
Purchased Date: May 01, 2006
Principal, Caffey Investment Group
January 26, 2010
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Pros
Big Contacts is essential for my business and have increased sales by over 18%. I am a power user of the system and blows away the competition.
Cons
None can be found
Overall
5 Star system!!!!!!
Purchased Date: September 01, 2008
Owner, Consultant
January 25, 2010
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Pros
BG is a great tool for keeping track of all of your contacts and leads. You have all the information you need at your finger tips. This tool has definitely given me a competitive advantage.
Cons
BG is great, but for may users not being able to sync with Outlook is a big drawback.
Overall
I strongly recommend Big Contacts for the entrepreneur, sales person, business owner or job seeker.
Purchased Date: April 01, 2007
President, Samara Lectures LLC
January 25, 2010
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Pros
Easy to set up and simple to use; offers multiple accounts at a good price point.
Cons
Some features are difficult to use without Microsoft Office
Overall
Would definitely recommend, especially to small businesses and start-ups who need something right away.
Purchased Date: December 01, 2009
PIIP/Events Coordinator, The Eleos Foundation
January 25, 2010
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Pros
- Affordable
- Custom data fields are extremely important for our organization and Big Contacts has made it easy to tailor the system to our needs
- Good email function
- Ability to convert searches to excel is very helpful
- Very prompt and attentive customer support
Cons
- It would be extremely helpful to be have special search functions available for custom data fields.
- Some glitches: business names are sometimes deleted for no apparent reason, leaving contacts linked with the business difficult to find.
- Contact table is extremely slow and often freezes the system for quite a long time
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Overall
Good product that allows for effective customizing of data and management tools.A few glitches and limitations require some attention, but overall we are pleased with the system.
Purchased Date: June 01, 2009
Chief Investment Officer, Rutherford Asset Planning
January 25, 2010
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Pros
Nice easy system to use, but still very flexible.
Cons
I love the idea of capturing email, but at first this was buggy. Some emails showed up buy I couldn't read them.
Overall
I would recommend this to small businesses.
Purchased Date: N/A
Administrative Assistant, Pace Company
January 25, 2010
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Pros
Pretty easy to use
Customer support is pretty good
Cons
* Email - can't flag it to show receipt by the customer
* Email - can't modify signature to include bold, italics, etc.
* Emails from contacts sent to all Pace employees go into contact's record numberous times; have to manually clean up the database at least once per week
* Slows down extremely over the lunch hour
Overall
I would recommend Big Contacts to others.
Purchased Date: August 01, 2009
Realtor, Jack Gaughen Realtor ERA
January 24, 2010
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Pros
This is a great program with a lot of features. very customizeable.
Cons
Lack of intigration with outlook.
Overall
This is a great program for anyone that is trying to manage a lot of contacts.
> Vendor Responses
Thank you for your recent review of BigContacts.
We wanted to drop you a quick note to let you know that we have an Outlook Synchronization module that is coming out soon. We think that you will really like this new functionality.
We announce all new product developments through our product news blog at http://www.bigcontacts.com/news/. You can subscribe to be instantly notified as we release new features.
05/12/2010 by BigContacts
Purchased Date: January 01, 2009
Broker Associate, Century 21 Valley of the Moon
January 23, 2010
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Pros
Very easy to set up and use. Easy to import data from previous database (ACT V6). Very easy to train new users. It's so intuitive you don't even need a manual. It's perfect for sharing calendars and contact information between two agents working as a team. System response time is good most of the time.
Cons
I have found the system unavailable for use around 10 p.m. Pacific Time, apparently while the data is being backed up. Response times are occasionally slowed during the day, possibly due to heavy system use. The letter-writing and label-generation functionality is poor to non-existent, but it's easy to work around these deficiencies using the excellent tools for exporting to Excel, then using Microsoft mail-merge.
Overall
BigContacts is a very easy-to-use system for keeping track of your calendar and contacts.
Purchased Date: July 01, 2008
Office Manager, Vannoy Advisory Group
January 23, 2010
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Pros
This program is easy to use once you understand all its features. I love that you can add endless notes and query information from the data.
Cons
Had to use costumer service often in the beginning until I learned how to use all the features. But they were helpful and friendly.
Overall
I would recommend.
Purchased Date: August 01, 2009
Stratigic Support, Skyline Strategy
January 22, 2010
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Pros
Customer Support sends answers to questions in a timely manner. Can be adapted to meet most needs.
Cons
The only "con" I have is with billing. It took a while to get our billing changed when we dropped a user, but it was finally credited.
Overall
I can recommend this product as an effective database. It is much more user-friendly than the one we previously used.
Purchased Date: September 01, 2009
Director of School Initiatives, PrepMe
January 22, 2010
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Pros
It keeps everything very organized for us. There are multiple employees contacting the same people, and we can easily record everything we do.
It is also great that we can access the program from anywhere - it increases the convenience of the system since we aren't tied down to one computer.
The customer service BigContacsts provides is amazing! It has been great how helpful the staff has been with my questions as I've learned to use the program.
Cons
The system sometimes freezes, since it is web-based. Sometimes it doesn't register that it has sent an email, so we are unable to know if it has sent or not. It doesn't reflect well on our company.
Overall
I don't know if the number of people using the system has increased considerably in a short period of time, but maybe another server would help the issue with the program locking up.
Purchased Date: September 01, 2008
Owner, Nationwide Flooring and Design Center
January 22, 2010
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Pros
Web Based. Easy to track all actions completed for specific contacts in one simple to use format
Cons
Can not get our partner to move to it as he uses his Smartphone (not an iphone) and says BigContacts only supports the iphone. So I feel you need to get a got mobile phone app in place asap.
Overall
Would highly recommend Big Contacts to any business owner!
> Vendor Responses
First, I want to thank you for taking the time to review of our software.
Secondly, I wanted to share some great news with you regarding access to BigContacts from your Blackberry. We currently offer a mobile login that allows you login to BigContacts directly from your Blackberry.
You can access the mobile version of BigContacts by using the following URL : https://secure3.bigcontacts.com/mobile/login/
05/12/2010 by BigContacts
Purchased Date: N/A
Vp of Ops, Advantage Products Corp
January 22, 2010
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Pros
I've looked at a handful of cms', but bigcontacts really outshined the others by allowing the user to quickly edit contact info, add tasks, log calls etc quickly, without having to navigate to other sceens. This is what we needed - CMS structure without having that structure get in my way.
Cons
Sometimes (because of either their server or our internet access) the interface becomes unresponsive - ie, you click "update comment" on a contact and nothing happens.
Overall
I would heartily recommend bigcontacts to a small business that needs a easy-to-use, quick-to-implement cms that can scale easily.
Purchased Date: February 01, 2008
Financial Advisor, LPL
January 22, 2010
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Pros
I've progressed from ACT to Goldmine to Big Contacts. Big Contacts enables me to quickly access client information from any internet connection. Scheduling "Tasks" is quick and easy. Need to write a letter- everything is there for you on one screen. Also, I've used the support team and found them to be very helpful.
Cons
I'm currently working on resolving a problem with my email drop box- although it could be an issue with my email provider?
Overall
Overall, I'm very impressed and continue to look forward to new add on's in the future.
Purchased Date: November 01, 2008
Adminstrative Assistant, Boccaccio Associates
January 22, 2010
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Pros
Big Contacts has worked perfectly for our small business. Being able to be have access to all our clients and vendor contacts anywhere we can get online is terrific.
We have also used the feature of assigning tasks which helps us keep track of when our clients need to be contacted.
The other feature that I find valuable is being able to attach a file to the clients contact page. This feature is terrific. I have been able to get attached excel spreadsheets that was established in our office and work on them from home. This allows us to have a virtual office, working with our clients anywhere.
Cons
I have had some problems with emailing directly from the big contacts page.
It would be helpful if we could get confirmation that our email has been sent.
Also when preparing an email draft there is no way to save. I had an issue once where I had to retype the email three times. I had tried to send the email but your site was having trouble emailing. It would have been nice to be able to save the email as a draft.
I rarely use the email feature because I need some confirmation that my email has been sent and received.
Overall
Satisfied with the program. Would just like to see some improvements in the emailing.
Purchased Date: August 01, 2008
President, Vannoy Advisory Group, Inc.
January 22, 2010
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Pros
Cost, Web-Based Format, No Need to Back Up, Ability to Capture Emails
Cons
Marketing/Vertical Response sync has never worked well for me. Wish I could type in a short user ID rather than my email to log in.
Overall
This is a great product if you're looking for an inexpensive CRM product but need the features of more expensive CRM software. The fact that it's web-based means I'm free from having to back up my data and I can access it anywhere.
Purchased Date: N/A
Sales, New England Breeze, LLC
January 22, 2010
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Pros
Big Contacts is a user friendly CRM. The two features I find the most helpful are: 1) the ability to create automated tasks and emails based on changes in status; 2) The ability to create email templates.
Cons
Although searching the database is possible in at least two different ways, I would find a more accessible search helpful.
Overall
Overall this is a great product for our small business. It is easy for new users to learn and has capabilities that we use frequently.
Purchased Date: N/A
Insurance Agent, Mutual of Omaha
January 22, 2010
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Pros
Love the ability to save form letters and do mass or personalized mailings, enjoy being able to review client history, opportunities etc.
Love web based access from anywhere, any computer, allows me to stay on top of my business even when I'm away.
Cons
I really haven't had any issues that I've been unsatisfied with, other than the fact that I wish it were more personalized for my particular business.
Overall
Just to continue improving based on user feedback and keep current with technology and desirable features.
Purchased Date: June 01, 2008
President, Global Wealth Management, Inc.
January 22, 2010
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Pros
Logical, inutuitive setup and layout. Easy to edit/import. iPhone app is great for on the go access!
Cons
we probably dont use all of the functions in the application most effectively.
Overall
would recommend due to ease of setup, data entry, intuitive setup adn the iPhone App!
Purchased Date: December 01, 2009
Partner, Noverra Consulting & Captial Partners
January 22, 2010
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Pros
good features
pretty easy to use
good pricing
Cons
links to outlook should be imporved
Overall
good value
> Vendor Responses
Thank you for your recent review of BigContacts.
We wanted to drop you a quick note to let you know that we have an Outlook Synchronization module that is coming out soon. We think that you will really like this new functionality.
We announce all new product developments through our product news blog at http://www.bigcontacts.com/news/. You can subscribe to be instantly notified as we release new features.
05/12/2010 by BigContacts
Purchased Date: N/A
Regional Sales Manager, CB Aviation
January 22, 2010
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Pros
Good work for everyday business
Cons
No cons, because there are no problems with using it.
Overall
Helpful tool for everyday work
Purchased Date: January 01, 2009
Owner, Boccaccio & Associates
January 22, 2010
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Pros
Very Affordable
Ease of use
Very small learning curve
Full access to my database anywhere in the world
Full access to my data base from my Blackberry
Cons
There are no cons with this software for the applications that I use it for.
Overall
Highest Recommendation
Purchased Date: November 01, 2009
Owner, Janssen Real Estate Investors, LLC
January 21, 2010
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Pros
this online database for my contacts allows me to store all my contacts in one place. It's easy to use, the contacts are easy to find and to organize (tags). It's an investment well worth it.
Cons
I haven't found a con yet
Overall
Smart business people use smart resources
Purchased Date: November 01, 2007
President, Clients First Inc.
January 21, 2010
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Pros
Clean, easy to use Web Based Contact Management CRM solution. Great support. Affordable.
Cons
Email section has a basic editor. Not as elegant as one might like.
Overall
A reliable tool that is easy to use.
> Vendor Responses
Thank your for taking the time to review BigContacts.
As you likely already know by now, we rolled out one of the latest and most capable email text editors on the market, allowing you all the functionality that you might need when creating emails for your clients and prospects.
We hope you like the new email text editor.
05/12/2010 by BigContacts
Purchased Date: N/A
First Vice President, Financial Planning
January 21, 2010
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Pros
Easy to Use online contact management software.
Online software allows me to work seamlessly with my assistant. I can view my schedule from any computer I have access to. I can check my calender from my iphone.
This have improved my productivity.
Cons
I cannot think of any negatives
Overall
The best organizational application I have every used.
Purchased Date: July 01, 2008
Owner, Easy private Money
January 21, 2010
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Pros
I have been a user of Big Contacts coming up on two years (July 2008). And though it took real effort for me to break-away from a stand alone version of ACT, I'm glad I've made the move to a web-based CRM. I looked extensively at SalesForce.com and other similar websites, but dollar for dollar not only was Big Contacts the best value, but it had what I needed to keep track of my clients. The ability to travel up to 18-weeks a year and have all my contacts on the web has made us a more efficient company. We update client profiles after every contact, send emails and mass mail all with Big Contacts from any internet connection globally. I like that... D. Mauer
Cons
I would like it to be easier to look up a client by any of their contact information. It takes too much time to find someone by their phone number or email if you don't know the exact "field" you entered that info into.
Also, creating labels to do a mailer could be easier...
I also look forward to a "google app" I can download onto my HTC Hero so I can better navigate Big Contacts on the go. D. Mauer
Overall
Big Contacts has help us get more done in an already busy work week. And if you spend ANY amount of time out of the office, you'll be glad to bring all of your contacts with you... Thanks to Big Contacts.
Price was also a big factor for us when considering online CMR's. The amount we pay for our multiple users makes Big Contacts almost FREE when compared to the savings created by increased productivity and connectivity. Plus our clients appreciate the detailed tracking of correspondence and sales all made avaliable at the touch of a button by Big Contacts. D. Mauer
Purchased Date: N/A
Partner, Century 21
January 21, 2010
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Pros
I really like using BigContacts for my database. It's great for keeping track of client activity and generating mailing lists.
Cons
No App for Blackberry phones. I don't want an I-Phone because AT&T's phone service is beyond unacceptable where I live and work. They have the worst phone coverage of any service in Northern California.
Overall
I would go with BigContacts. They have served me well.
Purchased Date: September 01, 2008
Owner, Matusak Business Services
January 21, 2010
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Pros
The online access is very convenient, even more so if you are out of the office or traveling regularly. The shared contact/calendar features work better than any other software I have used. Most features are very easy to use and require very little training, if any.
Customer service is very responsive to any needs that arise. The cost is reasonable and includes the service you need without a huge tech support bill like with many competitors.
The development team is constantly taking customer input and improvements and new feature are updated frequently.
Cons
Would like to see a little more flexibility in the recurring schedules for tasks and appointments. It currently does not offer bi-weekly intervals which would be very helpful in my industry.
There is some "quirkiness" in the photo upload feature on the contacts. This is not important to my business function at all, but would like to see that improved upon.
Overall
Overall, Big Contacts is the best solution I have found in many years. You can use it at a basic level or enhanced to meet your needs. Beginning users need not fear - it will be surprisingly easy to use. Advanced users can feel comfortable that it can meet your comprehensive requirements. The value in this product is excellent.
Purchased Date: July 01, 2007
Managing Member, Pi2- Planning, Investments & Insurance LLC
January 21, 2010
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Pros
1. It's online so no backups, no thumb drives, no worries about theft of database.
2. Ease of importing data
3. Ease of storing emails and attachments paired to the client record.
4. The nearly infinite number of ways to tag, group and sort clietns
Cons
1. Can't sort or search by age!
Overall
Excellent, robust, convenient.
Purchased Date: November 01, 2007
Principal Broker, Wolf Creek Resort Properties
January 21, 2010
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Pros
I love the easiness of Big Contacts. It is perfect for a great sales database. The tags,the automaitc emails into the database, the daily email reminders, the automatic attachments that are saved to their name if an email was sent, and much more... It takes the thinking out of the sales pathing. It is very user friendly and easy to import and export contacts. I have used other CRM softwares... Hands down big contacts is the best. The best part is that it is affordable.
Cons
It needs to be able to check for duplicate contacts and have a way to merge the contacts into one.
Overall
I have recommended Big Contacts to several clients and friends. This is a great CRM software that is very affordable.
> Vendor Responses
Thank you for taking the time to review BigContacts.
I wanted to share some great news with you. We have a de-duplication feature that we are currently working on that we hope the release in the next 30-45 days.
This de-duplication feature will not only allow you to de-duplicate contacts after you import new ones, but you can occasionally scan your entire database to find duplicates and merge them - helping you to maintain a clean database.
I encourage you to subscribe to our product news blog as we announce all new features as they go live!
http://www.bigcontacts.com/news/
05/12/2010 by BigContacts
Purchased Date: August 01, 2009
President, Inspector Green LLC
January 21, 2010
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Pros
BigContacts is easy to start-up and use. The initial (or ongoing) import feature kick starts your usage. Great tracking for phone calls and note taking. Good at reminding you of history. Fast interface on multiple browsers (although Chrome seems best)
Cons
A little quirky inside Chrome at times. The ability to be able to reply to emails inside BigContacts would be nice (and is promised in soon-to-be-released version)
Overall
All the CRM features a small business needs on a budget that all can afford. Great customer support - best I have seen for any online product solution.
Purchased Date: April 01, 2007
President, CoachDeck
January 21, 2010
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Pros
Easy to use, economical and provides everything we need to schedule follow-ups and communicate with customers. Auto-pilot campaigns allow us to stay in touch with clients behind the scenes, and email templates provide me with a way to ensure my sales people are sending effective and professional communication in an incredibly time-efficient fashion.
Cons
I have submitted some requests for improvements, specifically to the sales opportunity features, which have not yet been implemented.
Overall
Before finding Big Contacts, we looked at virtually every contact management system we could find and had just about given up because we didn't like any of them. Our IT dept was going to have to build one in-house. Big Contacts is what we'd have built if we'd done it ourselves, only much better.
Purchased Date: June 01, 2007
Co-Owner, Budget Blinds of San Jose North
January 21, 2010
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Pros
We've been using Big Contacts for a while now to manage our appointment scheduling, customer and vendor database, sales and lead info. We specifically got iPhones so we could access Big Contacts out in the field. Love accessing Google maps through contact info for navigational help en route to appointments. Also like that calendar can be broken down into 15 min. segments.
Cons
Wish that contact data entry was expedited, say by only needing to type in zipcode and have the system plug in the city, state. You have to type in every entry in full. But that is a fine point.
Occasionally have lost tag clouds for no known reason. Customer service quickly restores, but is an odd kink.
Overall
Does a pretty darn good job for a great price.
Purchased Date: N/A
Regional Manager, Summit Publishing
January 21, 2010
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Pros
I love that Big Contracts is a web based application that allows me to access my database from any computer. There are kinks in the system, however. I'll talk about those in the cons. Entering the data is easy, and I love the ability to reach a large number of clients with one email send. The drip campaigns are also very powerful for reaching out to a group of clients.
Cons
The customer support is really lacking. I've had quite a few issues with Big Contacts, and some are still outstanding. I've opened tickets with Big Contacts support and I've asked for them to contact me to resolve my issues, and I'm still haven't heard back. I've noticed that sometimes I'll enter a contact and I'll go back to look for them and they won't be there. Also, I've had a problem with a log of an email send showing up under a contact. It's very frustrating to go through all the trouble of setting up a group email and not have any accountability for it. I know the emails are sending...I get out of offices in response, but there's not record. Also, when it was first communicated to Big Contacts, they claimed that it couldn't be a problem with their product, it must have been a problem with me. This still isn't resolved and I hope that Big Contacts gives more care to customer support in the future. Also can't access from my blackberry.
Overall
I realize that Big Contacts is a new program, and I appreciate that, but at the same time, I'd like more attention paid to client's needs. I like the functionality, and if a few kinks I would feel comfortable recommending Big Contacts to someone.
> Vendor Responses
I am sorry to hear that you feel this way. I checked you support history and see that you have submitted a total of 2 tickets in our current system. These tickets were promptly responded to and appear that they were successfully brought to closure.
If there are any other customer support requests, I dont see them in the system. We have many thousands of businesses that we serve and one of our strongest points IS our Client Support as you will see by reading all the other reviews on this site as well as our own site: http://www.bigcontacts.com/reviews/
If, for some reason you feel that you have been overlooked, then I ask you to call me directly as I will ensure that you too realize the same excellent service that all our clients rave about.
Please feel free to call my direct line at 1-888-286-6578 Ext. 705
Bob Walton
Founder | CEO
BigContacts
05/12/2010 by BigContacts
Purchased Date: August 01, 2006
financial advisor, john hancock
January 21, 2010
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Pros
I like big contacts. It is easy to use. It has lots of space to store files. I can assign tasks to others and see if others have completed them yet or not.
Cons
Does not sync with outlook. Is not available on an app for mobile phones except on iphone. I have a droid phone and would love it to sync with my google calendar and outlook.
Overall
I would give it a 7/10.
> Vendor Responses
Thanks for the feedback. We actually do have a mobile login that you can use from any web-enabled mobile phone.
We encourage you to give this a try by login in to this special mobile URL: https://secure3.bigcontacts.com/mobile/login/
You will enter the same login information you as you do now from your PC.
Very soon we will also be releasing a synchronization module for Outlook. We encourage you to subscribe to our product blog as we make all product announcements here. http://www.bigcontacts.com/news/
05/12/2010 by BigContacts
Purchased Date: October 01, 2009
VP Sales, The Parallax Group
January 21, 2010
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Pros
I have been a Big Contact online user for about a year and find it a wonderful program. I was a long time Act user and I really like Big Contacts compared to Act. The pricing is also very attractive.
When the application came up for the IPhone it was a no brainer and downloaded it immediately! Now I have all my contacts for my business in one place. I still use the Iphone contacts but that is for all my family and friends. Now I have two great databases.
Cons
Does not have all the features of the online subscription version but it does what it needs to do.
Overall
Highly recommend the application!
Purchased Date: September 01, 2009
President?Founder, Blue Dress Marketing
January 21, 2010
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Pros
Everything in one place. Contacts, Forms, Calendar, and Scheduled Forecasted Sales. I also like the email marketing associated with it.
Cons
Too much money per user. If you are using this within a companu that needs many users, it becomes too expensive.
Overall
Overall, I am very satisfied with this! Very useful to keep up with all the task necessary for our organization.
> Vendor Responses
Thank you for your comments. We truly value your feedback.
We are constantly looking for ways to keep our prices low, and have found a good balance for what we offer. We believe very strongly that we must provide a high level of service and support for our customers and this does come at a small price.
We currently offer you the following services as part of your subscription with BigContacts: live chat, email support, ticketing system,daily webinars to answer any questions you may have about the system and help guide you in the best practices of our system, a video library, and a complete library of articles.
We deliver all this to you, PLUS the software and the constant stream of updates/ enhancements for less than $.50 per day/ user.
We will continue to strive to find ways to keep costs down for you while adding more value to your business.
05/12/2010 by BigContacts
Purchased Date: May 01, 2009
Loan Officer , Alterra Home Mortgage
January 21, 2010
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Pros
Overall ease of use and features are what I need.
Cons
None at the moment
Overall
I highly recommend this product. I have used most CRM'S and I find Big Contacts to be the best.
